5/5
From start to finish our house sale was managed very professionally. All staff were very helpful and made it all very easy for us. Would not hesitate to use them in the future.
Agent replied Β· 8 May 2025
Thank you for the review Martyn.
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200 reviews across 1 platform
70 Tredegar Street, Cwmbran, NP11 6BW, Caerphilly NP11 6BW
Sage & Co. Property Agents's Caerphilly office at 70 Tredegar Street is rated 4.7 out of 5 across 200 reviews on 1 platform, including 200 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Caerphilly office, from every platform, shown as written. First names only.
5/5
From start to finish our house sale was managed very professionally. All staff were very helpful and made it all very easy for us. Would not hesitate to use them in the future.
Thank you for the review Martyn.
5/5
Sage and Co were outstanding from the very start when selling our family home! Having marketed our property with another agent for several months without any success, we transferred to Sage and within a few weeks we accepted an offer then just 7 weeks later the house sale completed! Sage staff were proactive, professional and their communication skills were exemplary. I would not hesitate to recommend Sage to anyone looking to sell their home and I wouldn't use any other company should I need the services of an estate agent again πππPositiveResponsiveness, Professionalism
Such a lovely review, thank you ever so much for your kind words and feedback on our team! It has been a pleasure helping you sell your property, and you know where we are if you ever need anything in the future!
5/5
All the Team at Sage & Co Risca have been incredibly helpful during my house purchase, as well as any viewings I had with them. The team were often a go-between for me as the buyer, the seller, and our separate solicitors. They really did go above and beyond compared to other estate agents I have previously experienced. I am very thankful for all their help and support over the past months.
Wyn, thank you so much for such a nice review about our Risca Team! It has been a pleasure helping you find your perfect home and we hope you and the dogs settle in well!
5/5
Excellent service from start to finish. Nothing was too much trouble for Carol Jayne & the rest of the team at Sage & Co. As soon as we had a query ( which there were many ) the team would deal with it promptly and get straight back in touch with ourselves. I would highly recommended Sage & Co to anyone who is thinking about selling a property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Lynne for such a kind review; it has been a pleasure helping you both sell! Please feel free to pop in at any time, if you need any other advice or help in the future!
1/5
Terrible customer service. Wont give you further details on a property if you not able to move within 28 days which means you have to give notice to your current landlord before having the security of having a new home lined up. Even after mentioning this, the simple reply was: "no problem, all the best"
Hi Hanjo, 28 days is just a general guideline. Move in dates are set by the landlords. We are more than happy to arrange move in dates to suit both tenants and landlords. If we can help any further please do not hesitate to contact us and we would be more than happy to help you if you are interested in a particular property!
5/5
Sage@ co were very helpful and carol Barton couldnβt of been happier to help whenever we needed anything she was always happy to help it was a pleasure to buy a property from them
Hi Keith, many thanks for the review.
1/5
Absolutely furious. Put the property on the market for 140k, surveyor valuation came back at 125k based on properties sold in the area. After spending Β£1500+ in fees, and being pushed to get the surveys done qiucker only a couple of weeks ago.... the whole sale has now fallen through. My anger is that sage and co, with 'their experience and professionalism' knew full well what the valuation was going to come back as but the still proceeded to over value the property by 12%+. This is way off the mark. As much as i understand that the seller wants the maximum, as does the estate agents to get better commission, you cant try over pricing people out of the market value, especially when 97% of houses are bought with mortgages, which would all require a lenders valuation report so it was always going to become an issue. If it was the seller insistant on the price then Sage and co should of told them that this would be a problem and discouraged them putting it at that price.... 2-3% or a couple of grand each way is negotiable.... not Β£15,000 or 12%!!! greed took over on this occasion, whether that was by the vendor or sage and co, will probably never be known now, but ultimately, and in reality, we have all lost out, and no more than my partner and I. Sage and co lost the sale, the vendor wont be moving to their new home, and we (with our first baby due in 12 weeks) are Β£1500+ out of pocket and back to square 1 trying to het onthe property ladder.NegativeProfessionalism
Thank you for your review, we always take any complaints seriously. If you check the sold house price history and would care to speak with any property professionals in the area I believe that they will all confirm that house prices have risen significantly in the last few years. The last time the property was sold - that you were buying, was in 2017, for Β£119,995. So to suggest that all of the other properties in our area of operations mostly enjoyed minimum increases in value between 10 and 20% in the intervening three years whilst inexplicably this one virtually stood still is inconceivable. It is my professional opinion that the surveyor made an error in their appraisal and it is them that you should direct your complaint. I will stand by our valuation and I am more than happy to challenge the surveyor about this, as we did try to do so at the time. We are sorry that you feel that it was our mistake, however I cant see any fault in our valuation process coupled with the fact there were other interested parties at the advertised price, which would also suggest that we got it right. Many thanks, Steve
5/5
Excellent communication all the way through the process, helpful and friendly staff. Our extreme thanks to all staff at Sage and Co, especially Carol.PositiveResponsiveness, Professionalism
Thank you very much Lisa for your lovely review and kind words! We wish you the very best for the future in your new home!
5/5
Due to a bereavement we had to sell our family home, it was a very sad time made more difficult by COVID 19 restrictions. Sage estate agents have been absolutely superb, so professional, friendly and organised. They've really understood how emotional this sale has been for us and have been so supportive and helpful . I can highly recommend Sage, they really have gone above and beyond for us and are absolutely fantastic.
Thank you so much Kim for your lovey review! It has been a pleasure helping you sell, we wish you and your family all the very best!
5/5
The team at SAGE have been extremely helpful. They are all so friendly and approachable and very quick at responding to emails / contacting solicitors. They will do all that they can to ensure the process runs as smooth as it possibly can.
5/5
Excellent service from start to finish would highly recommended Thanks for all your help and advice
Thank you Kevin for your lovely review! It has been a pleasure working with you.
1/5
Shocking service. Lying to your face. We bought a house through this agency. Just before we collected the keys we were told over the phone that everything is ready for us as we have discussed previously a few times. The property is in a terrible condition, although we were assured that it would be ready by the time we collected the keys Instead of the joy of buying a new house, it ended in tears. Wouldn't recommend as they keep teling you lies. Very sad experience Update: week later and still no reply to email. No apologies. Not even trying to fix the oversights
5/5
Recently purchased a house being sold via Sage and Co Risca, brilliant customer service right from the start through to the completion date & collection of keys. All staff extremely helpful, nothing was too much trouble for them. Definitely recommend purchasing from them.
Hi Phil, Thank you for your lovely review. We wish you all the very best in your new home.
5/5
My daughter and I were shown a property on the weekend by Carole. She was welcoming, polite, professional and informative. Although the property was not for us, we received a phone call from Carole two days later to see how the other viewings had gone and if she could assist us further in finding our perfect property. Thank you Carole.
5/5
We had a great service from carol at sage and co in risca, she spent the most time with us, than the other estate agents we had up to give us a quote on selling our property and would definitely recommend them.
Hi Alison, thank you for your review!
5/5
My son recently used Sage & Co in Risca to buy and sell his property. From valuation to completion (approx 10 weeks) it was a very smooth transaction. Mainly dealt with Emily, Carol and Jane, who were all incredibly helpful and super friendly.
5/5
Excellent service, very informative, kept us well up to date throughout the experience, always there to answer any questions or chase anything up, nothing was ever a problem, highly recommend
Hi Claire, Thank you very much for your review.
5/5
Excellent service from start to finish. Second time for using Sage & Co and both times answered all queries promptly and professionally. Wouldn't hesitate to recommend Sage & Co to any prospective buyers or sellers.
Hi Lewis, thank you for your review.
5/5
We worked with Sage and Co on a particularly long and drawn out move but throughout they were so helpful and always going the extra mile to help us contact the right people and make things happen. They were always polite and professional and easily contactable at all times. I would 100% recommend anyone to use them.
Thank you ever so much Chris for your lovely review, such kind words! We got there in the end and we really do wish you all the very best in your new home!
5/5
Very friendly staff, Carol in particular is brilliant. Kept me up to date with the process and viewings. 2nd time using! And same experience on both occasions
Hi Emma, Thank you very much for your review!
5/5
The agents gave me a great service. They kept me advised of how the sale was going and sold the house very quickly for me. I would recommend the girls and the agency to anyone looking to sell a property.
Hi Dale, thank you for your review and thank you for choosing us to sell your property. If there is anything else you need in future please do not hesitate to contact us!
5/5
Great, personal service, nothing was a problem, very friendly staff always on hand with queries, I had fabulous and positive experience with Sage & Co highly recommended x
5/5
Great friendly service & professionalism from Carol & the team. Communication was first class & always willing to discuss matters in depth. Unlike some other local agents who promise much, Sage & Co and the Risca team actually deliver.
Hi Glenys, thank you so much for your review. We wish you all the best.
5/5
Staff were polite, everything went smoothly and they kept me updated every step of the way. Thank you and I appreciate it.
Thank you very much for the review.
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Sage & Co. Property Agents's Caerphilly office has 200 reviews across 1 platform: 200 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Sage & Co. Property Agents is rated 4.7 out of 5 across all 200 reviews, and 4.7 out of 5 on Google from 200 reviews, checked 9 October 2026.
Sage & Co. Property Agents, 70 Tredegar Street, Cwmbran, NP11 6BW, Caerphilly NP11 6BW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.