Trusted Agent profile · Bury, Lancashire
Verified
★★★★★
656 reviews across 1 platform
18-20 The Rock, Bury, Lancashire, BL9 0NT
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Bury, Lancashire, at 18-20 The Rock, is rated 4.6 out of 5 across 656 reviews on 1 platform, including 656 Google reviews rated 4.6.
Every review we hold for the Bury office, from every platform, shown as written. First names only.
5/5
GoogleYour move made everything so easy and seamless for me on getting my new property. The professionalism is definitely something to write home about. Wonderful staff. Cheers guys
Thank you for your review. We hope that you are now settled in your new home. Take care.
5/5
GoogleSold through Oulsnam’s twice now. Both times a very smooth process and sold very quickly. Excellent communication throughout
Thank you so much for taking the time out to leave us a review, it's much appreciated :-)
5/5
GoogleBrilliant professional service 100% recommend
Thank you, Kerry. A recommendation like that means a lot, and we are glad the service felt professional throughout. The Webbs Rugeley Team
5/5
GoogleI chose to sell my house with Howard at Ewe Move because he works independently and offers an excellent and very personal service. Unlike the bigger estate agents you only deal with Howard as he represents Ewe Move in Leeds, and therefore …
Many thanks for your lovely review. I'm delighted you were so happy with my service!
5/5
GoogleWe were struggling to find a home to rent in Dorset and Lucy at the Poundbury branch found us the perfect property. We were up against time pressures but Lucy and Ismay pulled out all the stops to get us in on time. Brilliant service and we would highly recommend Lucy and Ismay.
Dear Alastair, thank you for your kind words. We were delighted to be able to help you find your new home and wish you all the best. Kind regards, Lucy and Ismay
5/5
GoogleExcellent experience for the onset. Very professional and easy to communicate with. Understood our needs. Would highly recommend, wouldn't hesitate to use again
Thank you ever so much for taking the time to write this wonderful review, Ann-Marie. We're so pleased that your experience with us was such a positive one and that you'd recommend our services to others. If you ever require our assistance again in the future, then please do not hesitate to get in touch. Best wishes,
5/5
GoogleReally helpful staff , gave us the option of using a auction site ( great service from them as well ). Kept us in the loop and sorted out the various viewings. First class from Rebecca and her team. Special mention at Iam sold for Rachel and Stephanie Williams , brilliant.
Thanks for taking the time to feedback to us, your comments are really kind. The auction is a great way to sell and we're happy you had a great service. Thanks again, team Bury
5/5
GoogleI've been a client of HKL for many years as a landlord. Jenny Hall in particular has been an absolute diamond throughout. Professional, responsive and always willing to help. I really appreciate all her hard work and support.
5/5
GoogleJon and his team have been brilliant from start to finish. From our initial meeting where the preparation stood Your Move out from other agents, to the regular updates from Lucy and Becky ensuring our sale went through swiftly our experience has been brilliant. Thank you
Thank you for taking the time to feedback. We wish all vendors were as easy to work with as you! Good luck in your new home (when you eventually get in) 😊 …
5/5
GoogleWe cannot thank ,Karen and Eileen enough for their help and assistance during our house sale. It wasn't the most straight forward sale . However they helped us through it …
Thank you for your kind review.
5/5
GoogleBurns & Webber were excellent from start to finish, special mention to Edward who provided an exemplary service. Highly recommended!
Dear Aaron, Thank you for the 5 star review. I am delighted to hear how happy you were … More
5/5
GoogleThe team have went above and beyond assisting me with my first house purchase. Shout out specifically to Olivia who has been on hand to answer any query with a fast turn around. Couldn't recommend enough.
Thank you for your kind words James. It was a pleasure to deal with you and we wish you nothing but happiness in your new home.
5/5
GoogleFantastic experience using Henshaws especially Richard Wallington. He went above and beyond to help us and I wouldn’t hesitate in recommending them .
5/5
GoogleA,great company we found the communication from all the agents to be very good and very friendly and helpful would definitely recommend
Thank you so much Vinny for taking the time to leave us feedback. You and Vicki have been a pleasure to work with, and I look forward to a continued relationship. 💜 …
4/5
GoogleNatalie was brilliant with her support throughout out process, her assistant caused confusion a few times sending mixed messages but Natalie always corrected these. Took a few months to get there not due to Embrace but rather the lender but was overall a positive experience.
Thanks for taking the time to feedback, it means a lot to Natalie and the whole team.
5/5
GoogleA great service from start to finish. Made selling our home simple with amazing photography and a really cool video tour. The staff were great but a special mention to Lucy and Becky who have been in constant contact throughout. Thanks for all your help
Thanks for the feedback Danny, much appreciated and good luck in your new home.
5/5
GoogleWow wee! What can I say - without Rebecca and Simon we certainly would not have moved, they were incredible. The service was outstanding, we were kept up to date every step of the way and they were there with helpful and professional advice whenever I needed it. Honestly, I cannot thank them enough. They really put the faith back into estate agents. Thank you!
Thank you so much for your lovely review Emma. We loved working with you and so pleased to have found great buyers for you to assist in your purchase of your dream home. Wishing you and your family many years of happiness there.
5/5
GoogleFantastic staff, very friendly, patient and professional, thank you for your guidance snd support during a very difficult time, especialky james
Thank you so much Pam! We hope you love your new home. A special thank you from James for his mention. 💜 …
5/5
GoogleAmazing service from the initial greeting to local knowledge. The whole team are amazing and understood my needs and offered my options that matched. Keen eye to details and put you at ease that you are in safe hands.
Thank you Danny
5/5
GoogleHave dealt with Starberry for a number of years and couldn't imagine using anyone else for our website. Of particular note is their support team. Ongoing support is spot on, responsive, timely and understanding - they've got your back and are invaluable. 100% recommend you discuss your website and marketing needs with starberry
Thank you, Steven. It's our pleasure to work with you and the whole team at My London Home.
5/5
GoogleA massive thankyou to D’arcy and Ben. They have been absolutely amazing the whole house selling process. They have helped every step of the way and I couldn’t have asked for more support x Thankyou
5/5
GoogleThank you to everyone at Henshaws....Andrew, Richard and Vanessa......and especially.....Graham. The team were amazing and wonderful to work with over a long period. Graham became a confidant and friend during a very stressful time for us and was always available...and without his tireless work the deal would not have happened. These guys are genuinely nice and good people as well as super agents, and I cannot recommend them highly enough. Horsleys finest...
5/5
GoogleGreat people to deal with. Answered any queries very promptly and certainly were a great help in ensuring our purchase was completed in a very short time. Every member of staff I spoke to was helpful and efficient.
Thank you Joyce 💜 …
1/5
GoogleAbsolutely unreasonable and unprofessional behaviour from this company throughout the check-out inventory process, which has then cost me a completely unnecessary and stressful dispute with the rental agency. It feels like the way the check-out inventory reports are drafted, it's all about making as many unfounded claims as possible to make sure that the landlord receives compensation. I've raised a complaint almost a year ago which is still being ignored despite multiple follow-ups. The complaint was raised because the check-out report was never sent to the tenants for review of accuracy and comments, only to the agency. The report contained plenty of inaccuracies, incorrect statements, included photos of a different standard than the one applied during the check-in (photos at the check-out are taken from a different angle than during the check-in, often aimed at capturing close-ups of areas which were not captured the same way during the check-in, making it impossible to compare the state of each of these items at the check-out vs. their original condition from the check-in). In one of the extreme and ridiculous examples, the check-out report included close-up photos of the small hinges of a dishwasher, which the report claimed that had some limescale on them, while there was no photo like that in the check-in report. The check-in clerk assured us that at the check-out we need to make sure that all the areas captured in the check-in report are in the exactly same state as they were when we moved in. It is not an advice you should be giving when the same company is then planning to completely ignore the state of things described in the check-in report. This has resulted in multiple false claims that some areas were apparently damaged, not clean, stained, etc., often without any photo evidence to prove it, other than the word of the check-out clerk. This was extremely unprofessional, given that the same clerk has confirmed verbally during the inspection that there will be no significant concerns raised in the report and that the property is in a good condition. Many of the report's allegations were based on a set of low resolution photos which didn't show any signs of the issues described in the report or which were impossible to be compared with their state at the check-in, given that there were no corresponding photos on the record from the check-in process. This is not a thoroughness to be proud of but rather something that seems like a very shady way of misleading tenants and ensuring that the report describes as many unfounded claims as possible to give the landlord some reasons to go after the deposit. Tenants - please be very careful whenever your rental agency is using this company, make sure that they send the report to you as well, check for inaccuracies and call them out whenever they are unreasonable. It took me a lot of stressful emails exchanged but I have successfully defended our stance and the agency has later dropped all of the claims from the report (which I think is the best testimony on the quality of these documents) except some extra cleaning charges - again all thanks to the "thoughtful" clerk who acknowledged during the inspection that the flat has been professionally cleaned, yet decided to claim the opposite in the report. Landlords - I bet this didn't sound too alarming to some of you, but you might want to rethink your inventory company choices if you believe that tenants deserve to be treated much more ethically and fair than this company does.
Many thanks for your review and we are saddened by your comments. Our reports are carried out in an unbiased and impartial manner, we only report on what we see, nothing more nothing less!We support our findings with descriptions and evidential photographs so all parties can see what we have seen. With regards to our ‘Before & After’ Check out report on the property you lived in, we displayed the report in landscape format for ease of reading (Readers please see our website for examples https://professionalinventories.co.uk/features/). Original inventory at check in with descriptions and photos on the right half of the page and of the left, observations with descriptions and evidential photos made at check out, so easy comparison can be made and compare them in a “Before & After” format. The clerk when carrying out a Check Out will have a copy of the original check in report and compare each item like for like noting his observations. As they say the camera never lies! We do our best to deliver high quality reports and service to both tenants, landlords and agents. You admit the issues identified in your checkout report where cleaning based and that you have accepted the financial liability for this, even though you state the property was allegedly professionally cleaned! Instead of blaming my company for your cleaning issues, you as the tenant should have ensured it was cleaned to the standard you had received it on check in and not blame others for your shortcomings and leave the Landlord to clean up after you! Regards Paul Campbell Director
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