Every review we hold for the Bury office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDO NOT USE!
DO NOT USE!All the 5 star ratings on here are asked for (quite heavily) by the sales agent as soon as you sign!I was emotional blackmailed by Adam (Roterham) to leave 5 star feedback. He said that if I did his team would get extra incentives, prizes and counted on the bonus to earn a good living!I told him, I would need to experience the service first as I'd just signed that day and he didn't take to kindly to that making me feel like I was robbing his team of moneyI just spent hundreds of pounds to end my contract with them.They are unprofessional, never reply to emails. I arranged a boiler service through them, it failed and they did not tell me, leaving my tenants without heat / hot water for weeks.My tenant says when they do the house inspection they are there just 5 minutes and do not even go upstairs!I had to copy the CEO in emails just to get a reply!Adam and Melissa from Rotherham branch are useless, Adam openly made back remarks about the competition instead of selling the good points about Reeds Rains (although know I realise its because there isn't any good points so its easier to bad mouth others)Have to send 10+ emails and escalate just to get a simple reply.You spend good money for zero service.Worst company I have ever dealt with - honestly!Didn't ask for much just to check the house, service the boiler every year and be kept up to date with any issues. - No chance! Had to go through to ombudsman as they breached their contract with me so many times and don't reply. Too frustrating, do you self a favour and save so much energy - go with someone else!HORRENDOUS!
ExCustomer · 7 November 2019
★★★★★ 1/5
TrustpilotBlackpool branch appalling
Blackpool branch ... Appalling service for landlords, constantly ripping you off and unable to manage properties! I would not recommend Reeds Rains to anyone. Can’t do routine visits, source quotes and ensure maintenance work is completed. Inform tenants that the delays are due to the landlord, yet the landlord is still waiting to understand the issue and achieve professional quotes.Rip you off for basic contract updates and maintenance quotes have % added, fees far higher than other agents, but they lock you in with high exit fees.
Claire · 5 November 2019
★★★★★ 1/5
TrustpilotComplete waste of time, application process is unfair!
Wanted to rent a property at the Burnley branch. Was told by a member of staff to get down to the office after viewing and put in my application. Completed all my application on my side and paid a holding deposit, recieved a reciept. However, having not heard from the branch at all for roughly a week.. I had to chase this branch down to see where my process was up to, to be told that the landlord has decided to go with someone they know personally and that 'this happens all the time and that they had to let down 3 other people as well as me.' I know this isn't true because you only take one holding deposit per property as the application goes through for refrencing! I made a complaint through the branch and I feel like they did not even care at all!!!! The manager told me that they simply go with the landlords decision.. so their application process is not really fair at all! Complete waste of my time if the landlords end up picking and choosing their own tenants! Whats the point of the application process?! I understand that as a branch they must comply with the landlords wishes, however they also have a duty of care to potential customers that decide to use their estate agency!! Total waste of time!! Unprofessional and would never use this estate agency again and would not recommend!!
Sairah · 26 October 2019
★★★★★ 5/5
TrustpilotProfessional stress free sale
The sale of my late mother's flat was always going to be a difficult and emotional event but thanks to both family and Reads Rains (Clevedon) it was completed with minimal fuss and pure professionalism. This was after an earlier estate agent declined the sale as the "family were too fussy". I would happily recommend Reeds Rains to anyone wishing to sell a property.
Mike · 22 November 2022
★★★★★ 5/5
TrustpilotREEDS RAINS PONTEFRACT
REEDS RAINS PONTEFRACT. So grateful to have just received a 5⭐️ service from HOLLY SEIDLECKI regarding a very urgent matter. HOLLY was very professional, friendly & efficient, an absolute credit to Reeds Rains. If only there were more Hollys in this world. Super grateful for all your help. THANK YOU very much appreciated x
Anita · 21 September 2023
★★★★★ 5/5
TrustpilotReeds Rains have been brilliant…
Reeds Rains have been brilliant throughout the process, with a great, friendly and engaged team. They have been fast, efficient and professional - and well feel that we have been supported with good advise along the way. It is a difficult time to sell and I'm glad we had RR behind us. Thank you!
James · 21 September 2023
★★★★★ 5/5
TrustpilotThank you Benjamin
Thank you Benjamin for being so understanding and supporting all this time.Thank to you we have a new lovely home!
Thank · 1 June 2022
★★★★★ 5/5
TrustpilotReddish Branch
Reddish Branch - Heather And the Team.Really good experience with Reeds Rains. From the moment we discussed the opportunity with Heather, it took about 8 weeks to get the tenants in the property. So far so good ... lots of details around the contract that protect both the landlord and tenant, along with rental protection.Great experience so far, with Heather easing any worries or anxieties. Wouldn’t hesitate putting our next property through Reeds Rains either.Keep up the good work.Jason
Jason · 10 February 2020
★★★★★ 5/5
TrustpilotMy house had been on the markets with…
My house had been on the markets with another agent for months. I handed it over to Shannon Varey at reeds rains and it sold in less than 2 weeks ! They were brilliant and always in touch, keeping me up to date with everything. Very pro active .
Stefan · 16 January 2024
★★★★★ 1/5
TrustpilotExtremely ignorant and arrogant never…
Extremely ignorant and arrogant never do ANY repairs to your property even though I was electrocuted and knocked unconscious bare in my I have a heart condition and specifically informed them and requested for the electricity meter which is a faulty second meter put in by the landlord to be fixed some of my jewellery went missing when my flat was inspected without me being present but obviously I can not prove this saying that I think people have the right to know the full truth my rents always paid in front and my flats kept immaculate but they never return calls no ones ever available when you do call always busy or off today it took six days for an email response they won’t send me my previous references supplied to them they lied to my housing officer so I can’t move out the place is full of damp with mushrooms growing on my bathroom walls I am now taking them to court due to being evicted with NO warning due to the hairdressers downstairs not only blasting music threw my floors all day every day at ridiculous unreasonable volumes (I’ve actually provided the council with sound recordings) and it’s not even just in the shops opening times but even on a Sunday and from approximately 7am-11pm the hairdressers response was I’m a business and I can play my music as loud as I want from 7-11 THANKS FOR BEING SO SELF GRATIFYING!!! there regularly filling my bins with brick plaster gloves food wastage and dirty nappies chucking cigarette butts outside my front door for me to clean up they’ve been knocking on my door regularly making false accusations to which after 17 months of getting NO HELP WHAT SO EVER FROM REEDS RAINS I finally confronted the woman from there whom then tried to have me arrested for malicious acts against a business knowing full well my problem was actually HER!!! The police then went back to warn these people to keep the volume lowered as I obviously had proof and advised me if it continues I’m to ring him and he will attend reduce the volume and put a formal complaint in to the council on my behalf to which they then went behind my back and clearly lied to my landlady who actually owns that property too even though reeds rains deny any acknowledgement of this and refused to contact her on my behalf also the previous tenants son actually visited my property after his elderly mother was evicted for the same reasons ive been served notice he informed me of the problems I would endure with this company if I complained well I guess he wasn’t lying out of bitterness after all my recommendation is to AVOID THIS MONEY GRABBING ESTATE AGENTS AT ALL COSTS!!!! They certainly do not care about there tenants and no more use than an ice cream in a hundred degree oven 🙈🙈🙈
Sara · 12 September 2019
★★★★★ 5/5
TrustpilotGreat!
Great support and communication from Reeds Rains Ossett branch. Daniel Field and Dan Marsden made the process of buying much easier. Thank you for all your help.
Mrs · 26 March 2021
★★★★★ 5/5
TrustpilotWe had a great experience with Reeds Rains when selling our property.
We had a great experience when Reeds Rains sold our house. Louise and Nicola Jane from the Eccleshall branch were very friendly, polite and helpful at all times. They were very knowledgeable and helped us to sell our house very quickly and secure a deal on a property we were buying. I would definitely reccomend Reeds Rains.
Customer · 28 June 2023
★★★★★ 1/5
TrustpilotAbsolute shambles of a company
Absolute shambles of a company, don’t stick to their contractual obligations, forget to do things, don’t reply to emails. Overall very poor service. I’ve never written a Trustpilot review before but in this case I feel compelled to. Over £800 tenant deposit still outstanding with lame excuses from reeds rains that it’s effectively “not their problem”. Landlords do not use this company.
Andy · 21 January 2023
★★★★★ 5/5
TrustpilotAbigail Volynchook is excellent
Abigail Volynchook is excellent. She is extremely helpful, reply to email immediately and found us a new tenant very quickly in this difficult time. Thank you Abigail.
Nava · 20 March 2021
★★★★★ 5/5
TrustpilotReeds reins Chesterfield are superb
Reeds reins Chesterfield are superb, friendly professional and excellent communication. Thank you Miranda and Amelia for completing the sale of our house and getting a great price.
Claire · 12 March 2021
★★★★★ 5/5
TrustpilotGreat service
Buying my first house with Reeds Rains was a great experience, they kept me up to date throughout the whole process from start to finish, i highly recommend these professional guys.
Allia · 11 January 2020
★★★★★ 1/5
TrustpilotREEDS RAINS OSSETT WORST ESTATE AGENT…
REEDS RAINS OSSETT WORST ESTATE AGENT EVER!!!!!LACK OF COMMUNICATION, 4 WOMEN IN OFFICE USUALLY PICK UP MY EMAIL NONE OF THEM BOTHER TO REPLY BACK. THIS NOT FIRST TIME COS IT'S MANY TIME THEY INGORE ME. HORRIBLE ATTITUDE FROM STAFF (WOMEN) ALL OF THEM IS MISERABLE FACE. TWO PERSON IM PRAISE IS CHRIS (VALUATION) AND JOHN, CHRIS THE PERSON ALWAY RESPOND MY EMAIL AND JOHN SHOW GOOD MANNER. ALL THESE WOMEN AT OFFICE SHOULD BE SACK BIG TIME! PLEASE DO NOT PUT YOUR HOUSE ON MARKET WITH THEM OR BUYING PROPERTY FROM THEM MAKE SURE DEAL WITH CHRIS OR MANAGER NOT THESE ALL WOMEN!!. NIGHTMARE ESTATE AGENT EVER!! THANK GOD IM FINISHED WITH THEM NOW!
Martin · 6 August 2019
★★★★★ 1/5
TrustpilotRubbish
Obviously, I don't work for Reeds Rains so they won't be getting 5*. I found them AWFUL! The telephone staff are patronising little girls who delight in femsplaining what life is all about from behind their rented desks in rented offices to people who have run multimillion pound businesses since before they were born. Apart from the sale of personal data from which they profit by the sale (read the small print), they are very keen to get hold of your money and details before you recieve a product. I would advise against working with this company primarily because employs teenagers with one gcse between them to haggle for commission. Deal with a proper estate agent and grown ups.
Paul · 15 July 2019
★★★★★ 1/5
TrustpilotReeds Rains, Bury, Lancs
Reeds Rains, Bury, Lancs.We recently bought a property that was listed with Reeds Rains in Bury. We were cash buyers, required absolutely no funding, had sold our own property and were able to purchase a property very quickly. We saw a property advertised with Reeds Rains and called to arrange a viewing. They told us that they could only arrange viewings Mon - Fri, 9am - 5pm. I asked for a reason and was told: 'that's the way it is'. As my hubby and I both work full-time, we couldn't view during those hours. Fortunately, I knew how to contact the vendor directly. The vendor knew of no reason for the restricted viewing hours. We arranged a viewing with the vendor and agreed a sale 4 days later. The complete process took just over 3 months, and from showing our ID to the agents, they never contacted us once, not even on the completion date to congratulate us. If you are looking for customer service and support throughout the sales process, then I would not recommend this branch of Reeds Rains. So much for today's buyer is tomorrow's seller...
Jacinta · 13 July 2019
★★★★★ 5/5
TrustpilotSouthsea Branch - A real find
As I live in Kent and was selling my late Mum's retirement flat from a considerable distance, I needed an agent I could really trust and rely on to keep beavering away in a slow and difficult market. I'm pleased to say that Reeds Rains delivered in every way. From the beginning, Dan and his exceptionally strong team stood out from the many agents I saw and proved to be a real find. I was kept regularly informed, the communication and advice at every stage was honest, straightforward and realistic and Dan's quiet but highly informed and experienced persistence paid off and achieved a sale exactly in line with the price range he had advised. I really grew to trust Dan's judgement and felt he was batting for me throughout, including going the extra mile to really research and understand the specific micro market attaching to my Mother's and nearby properties. I'm not easily impressed but felt Dan and, unusually, every member of his team I dealt with, to be superb. An outstanding service in every way which I would unhesitatingly recommend.
David · 13 July 2019
★★★★★ 1/5
TrustpilotLegalised criminality (Folkestone)
Awful. Avoid like the plague! Financially exploitative. Costs and hidden agendas at every turn! The emotional distress we recieved at the hands of these monsters is insurmountable. We were loyal renters with these people. We were charged £90 at the signing of our renewal of tenancy fee after our first year (when they knew the landlady wanted to sell) and then we were served a section 21, dropped and stripped of all our dignity. They broke our tenancy agreement by allowing viewings and erecting a for sale sign before their own tenancy agreement says they were allowed to. We were rinsed for money we could not afford. All this while caring for four children (two who are disabled) We had the most soul destroying experience at the hands of these people. Legal advice proves they showed bad practice in their dealings with us. We are still being made to pay to this day. Monstrous people with no care for others. I will never get over their foul treatment of myself and my family.
Victoria · 13 July 2019
★★★★★ 5/5
TrustpilotThey are very supportive with good…
They are very supportive with good time management and available on time.
Michael · 26 July 2025
★★★★★ 1/5
TrustpilotIf I could give zero stars on this I would
If I could give zero stars I would!! I have done nothing but cry this past week, but first I will start with what happened when we were going through the process of renting a property with this awful company. I attended the pre tenancy interview it was all going ok until it was nearly finished the guy who done the interview asked would I like life insurance I said no not right now I can’t afford it. The guy started playing on the fact that I had epilepsy and made me feel awful and I burst into tears (west derby branch, Liverpool) my partner came with me asked him what the hell he was playing at and the man was very apologetic and said he just thought it may be something to consider Incase anything did happen, I suffer with terrible anxiety due to having epilepsy and this guy played on that, does he get some sort of bonus for getting people to sign up for life insurance because there was no need what so ever for him to say what he said. We FINALLY moved into the property it was a big ball ache but we moved in and everything went smooth for a few weeks then someone came to inspect the property, it was fine but then it started happening every few weeks which was annoying and inconvenient I understand estate agents do inspections but not to the extent reeds rains did!! My boiler broke just before Christmas 2018 and I was left without heating for 6 days as no one was getting back to me I was having to call them every day for an update and I spoke to a different person every time so was having to explain everything again and every time they said they would call me back but never did, I didn’t really care about myself but I have a 1 year old daughter and an 8 year old son who were left without heating, my mum bought me 4 electric heaters and as many people know there not cheap to run and use up electricity very fast so It was costing me a fortune. It got sorted after 6 days. I received a letter saying my landlords were selling the property but I’ll be ok as my landlords have said I can stay unless they sell to someone who wants to take over the property but more than likely it’ll be an investor. I was happy to let people come and view the property but sometimes the person showing them round wouldn’t even turn up and I was showing them around myself which was all very weird and uncomfortable. My oven broke, someone came out to see it but never came back I have wrote to reeds rains and emailed but I haven’t heard anything back and I am still without a working oven to this day. I have just given up to be honest, I can use my grill and microwave but it’s not really the point it should have been fixed. I haven’t even had a response as to weather someone will be fixing it or not. 8 weeks ago I received a letter saying the landlords want to take possession of the property and I had to leave which I wasn’t to bothered about as I wasn’t planning on staying here anyway all’s I was bothered about was sorting the funds out to be able to rent another property. A few days after being told I have to leave the property I received a phone call asking if someone could come and view the property, I said no as I was a bit miffed that I was being told to leave so I said they can do all the viewings they want when I’ve left the property but I won’t be allowing any viewings, last week I received a letter asking why I have failed to vacate the property so explained I have a house lined up but it’s having a bit of work done and isn’t ready yet and asked why they are asking me to leave and the girl on the phone said it was because I stopped viewings when I only stopped the viewings after I received my notice so someone’s lying. Unfortunately I couldn’t get the funds together in time so I had to apply for a council property I explained my situation and good enough I was offered a property with in a few weeks. They asked me for 3 references off people I have rented with in the past 5 years, I asked my previous estate agents and I got them on the same day. I sent a letter asking reeds rains for one on Sunday 23rd June 2019 .. it is now Saturday the 29th June 2019 and council have said they need them all by Monday 1st July 2019. I’ve been calling reeds rains since Monday about a reference and different people were answering and didn’t seem to know anything as there no note on the system, I got told the manager from the west derby branch would call me but she never did. I called again yesterday and It was only yesterday I got told to ring a different number who deal with the reference side of things. Why has it took 5 days for someone to tell me that ? I spoke to someone who told me I need to email a reference form, I don’t have a clue what that is as no other company has asked for one, by this time I’d had enough and just put the phone down I was so stressed out with everything as these references need to be in by Monday or they will have to offer the house to someone else. The landlords sister lives next door to me and out of desperation I knocked and begged her to ask her sister if she could personally write me a reference because reeds rains aren’t helping me at all. She said she would then an hour later she knocked and said she can’t write me one it has to be the estate agents and that her sister has decided to go with another estate agents as they keep messing her around too and said all’s they care about is money and charging fees for anything and everything. They would probably charge you to go for a wee in the house if they could!! Someone did come and take the for sale sign down a few days ago which makes sense now as I thought they had taken it off the market. It’s Saturday now and I only need one more reference from reeds rains which has to be in by Monday but doesn’t look like I’ll be getting one so if I loose this house it’s down to your company I’ve done nothing but cry the past few days and I thought I’d see if there was any reviews on this company and there is loads and most of them are bad I only wish I’d have read these before I moved in. Thanks a bunch reeds rains! You have my details and phone number so don’t bother replying back to this review as I have explained everything and would appreciate it if someone could call me to sort this out.
Kirsten · 29 June 2019
★★★★★ 5/5
TrustpilotEverything was done quickly…
Everything was done quickly professionally great team there helped out on everything I ask 5 star especially Jessica and DominicThank you so muchScott
Scott · 27 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
