Jackson Stops Bury St. Edmunds reviews

★★★★★ 5/5

Trustpilot

Professional, proactive, courteous

When I bought my property in Buckland in 2007, I was so impressed by Jackson-Stops Dorking that I vowed to sell via them when the time came in late 2020. I did consult other agencies but didn't find them convincing. I didn't need them to "gush" over my property but I did want them to be enthusiastic and this is where I felt JS had the edge. The staff are knowledgeable, courteous, lively, pragmatic and savvy; they priced the house correctly and managed the offers that came in professionally. My expectations were managed throughout the process. As the sale was linked to a divorce, there were several hurdles, all of which JS managed with good humour. And they even managed to find my next home! They let me know the minute a perfect cottage came onto the market in right area. JS don't just sell property, they guide the customer through the process. If you are looking for a professional firm that employs experts staff then you should look at Jackson-Stops.

Jacq · 29 March 2021

★★★★★ 5/5

Trustpilot

We sold our house in Northamptonshire…

We sold our house in Northamptonshire with Robert Godfrey who was absolutely fantastic. The team were highly professional and Sue was wonderful at managing the house viewings. Would very much recommend Jackson-Stops again

Karen · 19 December 2020

★★★★★ 5/5

Trustpilot

Thank you

Finally having internet and settled in, we absolutely love our beautiful new home which we purchased through Jackson-Stops, Woburn. Thank you to everyone in the office and especially to Neil Abraham whose personable and professional manner came into its own with our tight timeframe and Neil's prompt assistance with communications without which we may still be waiting to move. Very much appreciated! This is the second time we have pruchased through Jackson-Stops, Woburn and again, a five star service. Best wishes

Andi · 4 March 2021

★★★★★ 4/5

Trustpilot

Persistent

Anthony was patient, persistent and is experienced

BD · 7 December 2023

★★★★★ 5/5

Trustpilot

Excellent

We have recently sold 2 properties with the team at Jackson Stops - Bury St. Edmunds and have another 2 sales currently going through. The team are professional, patient & genuine! We dealt mainly with Matt & Ro who are friendly, efficient & always reassuring during the sale process. Would not hesitate to recommend Jackson-Stops!

Osborn · 5 December 2023

★★★★★ 5/5

Google

If you need a thoroughly professional and competent service you have found it in Charlie Philip and his firm! Nothing more to say except thank you Charlie. Here’s to the next one! Jeremy Cole

Jeremy · 18 June 2020

★★★★★ 5/5

Trustpilot

Outstanding service

We have had an outstanding experience having both bought and sold our house through Matt at Jackson-Stops. Clear, useful and importantly honest communication, ensuring progress is maintained, indeed, the pain of moving is greatly reduced when you have somebody as experienced as Matt on side.To be honest the whole team in the office were more than happy to help with queries, and all seemed to be aware of current progress whenever I called. Having bought several houses through different agents over the last few years Jackson-Stops haves been, by far, the most professional, helpful, responsive team I have had the pleasure of working with.

Clive · 9 December 2020

★★★★★ 5/5

Trustpilot

Recognition for Exceptional Service

Recognition for Exceptional Service, Laura Howard Lettings

Nicholas · 14 October 2025

★★★★★ 5/5

Google

Matt and Rosanna did a brilliant job in marketing our property, finding a buyer and steering us through to a successful sale. Especially as this was during the difficult market conditions in the first half of 2023. I would highly recommend the Jackson-Stops team in Bury St Edmunds.

Paul · 13 April 2024

★★★★★ 5/5

Trustpilot

Excellent estate agents, personal service.

Jackson Stopps dealt with all viewings and secured a good price for our property, We were supported throughout the process of a difficult sale and purchase by the staff at Jackson Stopps, and by Lottie in particular. We were kept informed of progress and queries were dealt with promptly and efficiently. Lottie liaised with all parties to ensure the process went as smoothly as possible.

Susan · 23 January 2023

★★★★★ 5/5

Trustpilot

Martina from the Property Management Team

After struggling with some noise issues with the rental property we had recently moved into Martina from the Property Management Team was incredibly sympathetic, helpful and professional figuring out how we could get the issue resolved quickly with the letting agents. Would certainly recommend!

James · 19 June 2024

★★★★★ 5/5

Google

Selling a house can be a very stressful experience and its important to have an experienced and sensitive partner to help see you through the process. Jackson Stops in Bury St Edmunds did not disappoint and all members of Matt's team were attentive and professional throughout. If we ever, perish the thought, consider moving again we will undoubtedly use them.

Barry · 18 June 2023

★★★★★ 1/5

Trustpilot

WOBURN OFFICE

WOBURN OFFICE Whilst maybe not directly the fault of the Company they were acting as the agent for a property I viewed. I was contacted at 1pm to be told the Landlord wanted to accept us as tenants and all the referencing paperwork would be conpleted after giving my family the good news I was emailed by the agent to say " actually they might now be offering it to a farmhand who lives local and doesnt need any of the maintenance sorting but will let you know" After a few follow up emails I got a response to say "sorry they are letting the other person have it"As potential tenants letting Agents do a lot of quite intrusive checks before even approaching a landlird, perhaps the same thoroughness should be applied before taking on Landlords.In the space of 24 hours we went from delight to bitter dissapointment which shouldnt happen.

John · 12 August 2020

★★★★★ 5/5

Google

Matthew and his team were excellent and we will undoubtedly be returning to them in the future. They were personable and efficient, communicating with us at all times throughout the process of selling and buying.

Peter · 19 June 2019

★★★★★ 5/5

Trustpilot

Thanks Karl

Thanks KarlGreat adviceProfessional serviceHighly recommended And a bottle of champers too 🥂😊

Greg · 10 June 2023

★★★★★ 5/5

Trustpilot

Jackson-Stops team

Pip, Chris and the team did a great job selling our house. Good brochure, good advice on sale.

M · 21 November 2022

★★★★★ 5/5

Trustpilot

Excellent

Toby, Guy, Freddie and Trudy in the Mid-Sussex Jackson Stops office were outstanding in shepherding the sale of our home. If you are looking for a professional, ethical, efficient and friendly estate agent to work with, I highly recommend talking with them. Thank you for restoring our trust in estate agents!

Adam · 16 January 2024

★★★★★ 5/5

Trustpilot

Jackson Stops helped us purchase our dream home…

We recently purchased our dream home through Jackson Stops and can’t speak highly enough of our experience. Nothing like a typical high street estate agents, Anthony provided a wonderful personal service. Throughout the whole process we were kept informed and consulted, often outside of normal working hours. If we ever decide to sell our home I would have no hesitation in reaching out to them. Brilliant

Craig · 11 November 2022

★★★★★ 5/5

Trustpilot

Good experience

I've been living in a flat managed by Jackson-Stops Teddington office for the past 2 years. Throughout my time, I've found issues attended to relatively quickly and efficiently. Tallulah Keating has recently taken over as the property manager and I've found her to be especially courteous and highly responsive in her approach.

Omeral · 20 December 2023

★★★★★ 5/5

Trustpilot

The Tunbridge Wells branch has managed…

The Tunbridge Wells branch has managed my property for several years. They have done this extremely well. The experience has been courteous and professional, staff always available; tenants have been looked after and quickly replaced once they leave; maintenance is attended to quickly with minimum fuss; and rent has been paid-on within a couple of days of receipt. This has been very reassuring as an owner. I would have no hesitation in recommending them to anybody else.

Peter · 18 February 2021

★★★★★ 5/5

Trustpilot

Rachel Kasule from Jackson Stops…

Rachel Kasule from Jackson Stops maintenance team, has been extremely supportive with an existing property issue.

Customer · 15 April 2026

★★★★★ 5/5

Trustpilot

hassle free

hassle free, expertly handled.

Mark · 15 October 2025

★★★★★ 5/5

Google

We purchased a house from Jackson Stops in Bury St Edmunds. Ro, Emily and their colleagues were extremely helpful as we had to visit the house on many occasions. I would recommend them

Austin · 15 October 2024

★★★★★ 5/5

Trustpilot

We’ve had a great experience recently

We’ve had a great experience recently, specially with Tallulah Keating who has been taking care of our needs. She has been very understanding and efficient with our requests, always kindly communicating and on top of things. I hope Jackson Stops continues providing the quality and professional service they have so far!

Andrea · 18 October 2023