Every review we hold for the Bury St. Edmunds office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDon't recommend
The process started of great. Had a call back the same day, had an estate agent come over the next and then radio silence. I emailed multiple times, no response, I called and left messages and was told but others id have a call back from the relevant estate agent, never did. Real shame as I really wanted to use this company to sell my property but just got ghosted by them. Would have just preferred they told me they weren't interested in selling my property rather than have me chase them for an answer for 2 weeks and still never get an answer. Very unprofessional and disappointing.
Andy · 24 September 2026
★★★★★ 1/5
TrustpilotFalse promises
If your property is worth over a million, then your experience may differ, however, if it's not, then learn from our experience. Communication is very hit and miss and I include in this essential information that jeopardizes your sale; you are not their priority. They promise 'cutting edge technology and innovative marketing', and yet, they struggle with the basics; for example, omitting mention of a key feature of the house location in their marketing and, remarkably, given their claims, a lack of working knowledge of their own website. Foolishly, we forgave them one error after another because, at the time, we felt the photographs and floorplan had been done and didn't want to waste any more time. That was our mistake, I admit, however, all of the above (and there is more) lost us our sale, and that mistake lies firmly at their door.
Catherine · 6 July 2021
Agent replied · 24 December 2025
Hi Catherine,
Thank you for taking the time to leave a review.
We've spoken to the team at Ascot and, as you're aware, your buyer opted late on to purchase an alternative property.
Having reviewed our services in this sale, we would welcome the opportunity to discuss this further.
Should you wish to contact the branch, we'd be happy to examine this case with you in more detail.
★★★★★ 5/5
TrustpilotOnce again we chose Chewton to sell our…
Once again we chose Chewton to sell our home. As always they did a brilliant job, and we made a quick sale. We dealt mainly with Philip who obviously knows his stuff, he gives a good valuation, unlike some estate agents who go in high to get your business, then you find you have to drop your price. Also highly recommend Shirley who did the weekend viewings. Chewton Rose always go the extra mile, and we look forward to using them again.
Teresa · 27 October 2019
Agent replied · 17 June 2024
Dear Teresa Stafford,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
★★★★★ 5/5
TrustpilotExtremely Helpful and Professional.
The Ascot branch of Chewton Rose was the Estate Agent which was selling the property we purchased. On the first viewing we met Philip who showed us around South Cottage and he clearly had a great deal of knowledge about the property because he answered all our questions; he also answered them openly and truthfully. The viewing was unhurried and Philip did not pressurise us in anyway or start suggesting that if we did not make an immediate offer we would probably lose out to a previous viewer, (we encountered this technique with some other agents). On the second viewing we met Shirley who allowed us to walk around and view the property on our own but she was on hand if we needed to ask any further questions. Both viewings were extremely relaxed and very informative. We considered that South Cottage had been fairly valued for marketing purposes. After our offer was accepted by the Vendors and the conveyance process began we mainly dealt with Philip who was extremely helpful and also kept us up to date and informed. Philip and Shirley are traditional in their approach, very professional and are certainly well experienced in Estate Agency which is very refreshing. I would recommend them to anyone who was thinking of selling a property in the local area.
Darryl · 10 October 2019
Agent replied · 17 June 2024
Dear Darryl Moscrop,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future.
Chewton Rose Ascot estate agents
★★★★★ 5/5
TrustpilotIf you want to sell your house use Sarah at Chewton Rose
If you want to sell your house, you have to use Sarah Farrington of Chewton Rose, Ascot. We sold and then bought a house with her last year and she was the ultimate professional.She returns emails and calls immediately, keeps you completely up to date with progress and is really lovely too! As a company, they do not inflate property prices just to get your business, they are honest I trusted their advice. Thanks Sarah at Chewton Rose.
Mrs · 27 January 2020
Agent replied · 17 June 2024
Dear Mrs Stevens,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property.
★★★★★ 5/5
TrustpilotBest agents we’ve used or seen!
We set off on our journey to sell our house and purchase our new home last year. We've experienced our fair share of estate agents and I whilst Steven and the team at Chewton Rose represented our sellers (not us), we found their service, reliability and support outstanding. We've dealt with some big names and some local ones....none come close!
Greg · 27 April 2021
Agent replied · 4 June 2026
Hi,
Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotSarah Farrington is an asset to Chewton…
Sarah Farrington is an asset to Chewton Rose. We asked her to find a buyer for our apartment and she was an utmost professional from beginning to end. She always returned calls and emails immediately and was friendly and confident/reassuring that we would find a buyer. We have now exchanged and complete in two weeks time. Thank you Sarah.
Customer · 2 June 2019
Agent replied · 17 June 2024
Dear Customer Tracey Wibbs,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. Thank you again for your star rating!
Regards
Chewton Rose Ascot
★★★★★ 1/5
TrustpilotConstant calls and texts!
I went on Zoopla and requested a valuation for a remortgage not just from Chewton rose but other companies too. Chewton Rose will not leave me alone even after saying I wasn’t interested! I have been called nearly 20 times, I have blocked the number but still get texts messages and it won’t let me block the texts! But I get these at least twice a day asking me to call!
Zoe · 16 June 2025
★★★★★ 5/5
TrustpilotActually delivers ........
Excellent service from beginning to end! Found everyone extremely professional, following all the guidelines when showing people around our house. Marketing material was excellent and led to a quick sale with us being kept fully informed throughout. We would have no hesitation in recommending Barry and his team to anyone.
Natalie · 24 March 2021
Agent replied · 4 June 2026
Hi,
Thank you for taking the time to leave us a great review about your experience with us!
★★★★★ 5/5
TrustpilotA fantastic professional service from an experienced team.
The team at Chewton Rose in Ascot were wonderful. We had lots of viewings and after we found a buyer their support in managing the chain and communicating all events to us was superb. Without their guidance, moving house would have been a lot more difficult. I would recommend Chewton Rose to anyone selling their house in Ascot.
Chris · 8 November 2016
Agent replied · 17 June 2024
Hi Chris,
Thanks for your kind review of our Ascot branch. We're pleased to hear they provided a wonderful service and that they communicated all updates throughout. We will pass this feedback on.
Regards
Ross
★★★★★ 5/5
TrustpilotMany thanks to Barry and Sarah at…
Many thanks to Barry and Sarah at Chewton Rose for providing an excellent sales service. Their approach to business is very client focused, professional with a very positive attitude. Their communication skills have been second to none throughout the selling process.
Theresa · 22 February 2022
Agent replied · 24 December 2025
Many thanks for the review Theresa it was our pleasure
★★★★★ 5/5
TrustpilotChewton Rose. Five star service reassured returning expats
Chewton Rose acted as estate agents for the vendor of a home we bought recently in Newport Pagnell, Buckinghamshire. Steven Field, the Senior Associate in Chewton Rose's Milton Keynes office was their primary representative and Graham Nash the MD stepped in to offer a seamless service whenever Steven was not available.
Kevin · 20 September 2019
Agent replied · 17 June 2024
Hi Kevin.
Thank you for the kind words. Myself and Steve are delighted your in your new home now and your patience throughout the process was a breath of fresh air given the challenges with the chain. Ours is an easy job with buyers like you and sellers like the Morgans.
I'm sure you'll have many happy years in the home.
Graham Nash
★★★★★ 1/5
TrustpilotThis is by far the worst agency I’ve…
This is by far the worst agency I’ve encountered in the UK, especially agent BARRY MARNER. They listed my property with completely inaccurate details: copied descriptions, an incorrect floor number, and no floorplan provided. I was pressured into signing sales terms, but once the paperwork was done, all communication ceased. Despite repeatedly reaching out and even receiving promises of a callback, I heard nothing since THREE months ago. I strongly advise against using this agency.
Kelly · 15 February 2025
★★★★★ 5/5
TrustpilotChewton Rose service is excellent
Chewton Rose service is excellent , they go and above and beyond, I highly recommend them , in particular Barry and Sarah , are very professional and they were available at all times to guide and help me on purchasing my dream property.
Miss · 7 May 2021
Agent replied · 4 June 2026
Thankyou for your kind words it is much appreciated
★★★★★ 5/5
TrustpilotNottingham Chewton Rose
We have just sold our last plot of 3 through the Nottingham Chewton Rose and the staff there have been brilliant. As it was an unusual site with a few problems, we had a large number of viewings and the last plot took over a year to go through. Graham Lang patiently stuck with us and helped out chasing solicitors to move things along. I would certainly recommend them if you have a house to sell and would definitely use them again in the future. Thank you Graham!
Laura · 12 November 2019
★★★★★ 1/5
TrustpilotChewton Rose Colchester a huge disappointment
We initially chose Chewton Rose Colchester office because of Nick Curtis, who was fantastic to work with. Nick had helped us before on a purchase and was always professional, proactive, and supportive. Unfortunately, just after we sold our house through them, Nick left the agency, and we wasn't even told.
Tina · 15 September 2025
★★★★★ 5/5
TrustpilotI recently used Chewton Rose for the…
I recently used Chewton Rose for the sale of my house and worked in particular with Philip. I found them to be highly efficient and professional from the first meeting, producing the fabulous sales brochure and all the way through the sales process. Philip was extremely helpful and went above and beyond to make things easy for me and he kept me very well informed all the way through the process. I highly recommend Chewton Rose
Joanna · 23 September 2019
★★★★★ 5/5
TrustpilotA successful sale was achieved so smoothly and quickly that it left me slightly shell shocked.
After being chased by agents for several years, I decided to sell and downsize just before Christmas 2015. I made an Agency Agreement with Philip Dodd (then of Edwards and Elliott, now of Chewton Rose) and decided that marketing should begin after Christmas and New Year were out of the way. Bids were then sought, received, compared and negotiated by Philip to reach agreement with a buyer before the end of January 2016.
David · 21 June 2016
★★★★★ 5/5
TrustpilotChewton Rose Thumbs up
Barry has been so incredibly supportive, of this process. He and his team have been brilliant, always helpful. I would completely recommend Chewton Rose as a go to Estate Agent for the area.
YM · 11 November 2020
Agent replied · 17 June 2024
Many thanks for the 5* review and wish you the very best for the future
★★★★★ 5/5
TrustpilotProfessional team
Sarah in their Ascot office was always charming and helpful whenever we met. Always ready to offer advice and reassurance throughout the whole selling process up until completion. I would recommend Chewton Rose - a very professional team.
Jennie · 9 July 2024
Agent replied · 24 December 2025
Many thanks for the 5* review it is very appreciated... hope all goes well in your new home.
★★★★★ 5/5
TrustpilotExcellent service
I cannot fault Justin, he kept me up to date with all that was going on with the sale of the property and when the original sale was aborted, he and his team pulled out all the stops to re-market the property with a very effective open day which resulted in a very quick sale. All the staff at the Wadhurst office were always friendly and helpful and I would most definitely recommend them.
Amanda · 9 March 2019
Agent replied · 17 June 2024
Amanda Towner, thank you for the high star rating!
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for leaving us this response! !
★★★★★ 5/5
TrustpilotThoroughly recommend
Justin has gone above and beyond in terms of supporting me as a buyer in what has turned out to be a long and stressful process. However it has been made so much easier by having his support and guidance and I've really appreciated him keeping us and the vendors connected. Not planning to move ever again.. but if we did, I'd definitely use Chewton Rose. Thank you!
Kathryn · 1 April 2019
Agent replied · 17 June 2024
Dear Kathryn Schoeman,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
Thank you, and have a fantastic day!
★★★★★ 5/5
TrustpilotChewton Rose are an excellent…
Chewton Rose are an excellent responsive and professional estate agent. Sarah in Ascot was brilliant.
Martin · 25 June 2019
Agent replied · 17 June 2024
Dear Martin Birch,
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property.
★★★★★ 5/5
TrustpilotI was looking for on a few option I was…
I was looking for on a few option I was considering on my small estate and at the end now, well over a year ago it's come to be the right decision... so I would like to share and thank both Pamela and Graham for their time and professional advice & valuation, my journey is now complete regarding my property choices to date.
Ermolenko · 7 February 2019
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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