St Modwen Homes Burton-On-Trent reviews

★★★★★ 5/5

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Being updated daily on build and amazing customer service!

We’ve recently reserved and exchanged contracts on a property located at Branston Leas through St Modwen’s. I have to say given the current state of affairs they’ve been above excellent in sorting our property out by what is at the moment the original deadline. They arranged for us to come and pick our flooring and view the property for the first time whilst abiding to social distancing measures too. I’ve had no issues with receiving regular updates and being given complete honesty in the timeline we’re looking at. Louise has been amazing at getting back to me on our build timeline and Lindsey and Jenny were absolutely amazing at accommodating our requirements when we initially reserved the property. It quite frankly meant we could then reserve because they accommodated our individual circumstances at the time. Amazing customer service and no complaints at all so far on the process!

Rebecca · 5 May 2020

★★★★★ 1/5

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Wish I could put zero stars

Wish I could put zero stars. Poorly built houses with a snagging list longer than a 20 pack of toilet rolls. Structural issues reported to directors and basically made out it was in our heads. The customer service team have zero empathy and get very hot headed when you question what they say. When sold the house the sales rep will tell you how the phase including parks, lighting, roads will be complete in a matter of months. Again all lies, they will move on to the next phase and leave all the above unfinished. Save yourselves the hassle, buy elsewhere!

HZ · 9 January 2023

★★★★★ 5/5

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Glan Llyn

Glan Llyn The experience we had from the start with Simon and Toni in the sales office was amazing to the sit team Liam, Matt and Josh. Everyone has been so helpful and could not recommend anyone better Very grateful for everything they’ve done for us with our experience and so pleased with our house.

GL · 19 August 2024

★★★★★ 5/5

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Welcoming …

Gemma and Stuart were very welcoming and helpful.They made moving into a new home a good experience and we’re available should I have had any queries. Thank you to them both

Sam · 30 January 2023

★★★★★ 5/5

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The process so far

The process so far has been excellent. Olivia has been very helpful and informative. It’s early stages of my house purchase however if communication continues in the way it has then I’m hopeful for a stress-free new home purchase : )

Claire · 19 October 2021

★★★★★ 5/5

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Locking Parklands Plot 187

My recent purchase of a new build flat in Locking Parklands couldn’t have been made any easier by the sales or site staff. The whole process was well managed and they were very proactive in offering any help once I had moved in. Reuben in particular has been excellent in picking up any questions or offering help where it’s needed. Couldn’t recommend them highly enough.

N · 2 February 2024

★★★★★ 5/5

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Joe made moving into a new home easier

Joe made moving into a new home easier, he was very helpful whenever we needed. Plot 642

Kayley · 31 January 2024

★★★★★ 1/5

Trustpilot

Terrible

Very poor customer service and aftercare. It’s been almost two years since we moved in and we are still waiting for snags to be finished, we chase them almost every week to hear ‘we are waiting for the the contractors to answer’ and then you see the contractors on site who says no one even contacted them. No one wants to take a responsibility, when you call customer service they are rude and not helpful. Langford mills site.

Irina · 18 February 2023

★★★★★ 1/5

Trustpilot

Would not recommend St Modwen

If you’re going to buy from them then buy a plot near the road as the maintenance is well kept, however if your home is not in sight from the road there will be no maintenance despite all the residents paying for it. I currently have weeds at waist height outside of my front door, blocked pathways from overgrown plants.. I have asked st Modwen to maintain this as I am paying my management fees but they don’t respond to any emails. They have also put in writing that my patio area will be demised to me but so far have not actioned this so please be careful as they will promise you things like this to get you to buy. Hopefully trading standards will be able to help me with this. Overall would not recommend.Further update to reply to the response: I have emailed that address multiple times but never get a response. I’ve had head of customer service call me and ensure it will be done but nothing has happened. You have taken £600 from me and my neighbours for this maintenance it’s an absolute disgrace.

Katie · 5 December 2022

★★★★★ 5/5

Trustpilot

Egstow Park Clay Cross, Chesterfield :)

We are residents of the Egstow Park site in Clay Cross Chesterfield and I cannot praise the sales and site team enough! From the onset we have had great customer service. As second time buyers we were expecting a few snags as this is expected of new builds but after only having a few the teams at Egstow Park were great at rectifying our issues and have always been at hand when needed. Egstow Park is a lovely site and your teams here are first class. Thanks for a lovely home and great service.

Christian · 18 December 2019

★★★★★ 5/5

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Plot#21 Cofton Hacket

Plot#21 Cofton HacketOur experience of home purchased at St. Modwen is unmatched. My wife and I were completely impressed with their house quality and customer service. Their staff updated us on every detail during all steps and followed the stuffs well. They are not only friendly but also highly skilled. Jayne, Wendy and Nabeel are the best!I certainly recommend St. Modwen Homes to my friends.

Hong · 25 January 2024

★★★★★ 3/5

Trustpilot

Everything fine but 1 thing unacceptable

Staff of St Modwen Homes that we have been in contact were nice & helpful so far. They helped with all issues we raised including snagging & discrepancies. However, downside was they had my name spelled wrong all the way from day 1 when we firstly reserved the house until today (9 months later & we have moved in for some time) I received this review invitation.This affected my NHBC policy as well, which was very troublesome.TBH, such low level mistake shouldn't be made in big deals like selling a house!

Lelia · 29 November 2022

★★★★★ 1/5

Trustpilot

I think they did used to be good.. until they weren't

I think they did used to be good... but then they got greedy. Still waiting for snags to be sorted 2 years later. I put in an official complaint, never had a reply. Never been able to flush my downstairs loo properly as it has been blocked since we moved in. Our garden had no grass when we moved in and then they laid it terribly so spent thousands doing it ourselves. We had our ceilings cut through due to gammy installed shower, back gate installed wrong and we couldn't open it for over a year, the list goes on. Getting things fixed is full of false promises and still waiting 2 years later...

Adi · 20 November 2022

★★★★★ 5/5

Trustpilot

Very Effective Team

Viv and Caroline were very helpful from the start, very knowledgeable, proactive, always followed up to see what my thoughts were and kept me up to date with how everything was progressing. Can’t fault them.

Deborah · 19 July 2022

★★★★★ 5/5

Trustpilot

Finding our dream home.

We moved into our home 5th Jan 2022.From finding our dream home to our sign off and checks.we were looked after listened to and taken care of.Julie in the sales office is very knowledgeable helpful and supportive she talked us through everything.Gemma and Stuart the site managers, talked us through all aspects of our new home inside, and out. They were thorough and understanding, their knowledge was good and really this really helped us whilst we settled in.

Mrs · 27 January 2023

★★★★★ 1/5

Trustpilot

Terrible

Great sales process with St Modwen however since moving in I have had nonstop problems with the quality of the house. The build quality is truly shocking. The customer service team do not get back to you in regards to your problems with the house. I have sent over 30 emails in regards to one particular snag and am still no closer to getting it sorted. In 6 months I have had over 80 problems. I would not recommend St Modwen to anyone.

C · 7 November 2022

★★★★★ 5/5

Trustpilot

My experience with st modwens

Mrs Cuthbert l would to thank Dan Ward from PEAR TREE FIELDS for great customer care very efficient and professional in his job

Llio · 17 August 2023

★★★★★ 5/5

Trustpilot

We looked around the property with…Shirley

We looked around the property with Shirley who was very helpful and knowledgeable about the property and how it was progressing Shirley is always there if we forgot to ask something Outstanding customer service thank you

Alan · 17 May 2022

★★★★★ 1/5

Trustpilot

Poor !

Poor ! Can show many of reasons why ! Fence was ripped down after living in the house for 16 months due to a accident on the contractors side broke my patio area removing fence and they shouldn’t

Mr · 18 January 2022

★★★★★ 5/5

Trustpilot

Fantanstic job by Sam,Mark of Mab

Fantanstic job by Sam,Mark of Mab , i don"t know what to said because or how it happened. Is like am still dreaming as a first time buyer ,i got there website true searching for new home ,and next thing the lady called me , that is Sam and from there she called Mark Davies and connectted me with him from there ,Mark got me Broker just like after i complete the form about my finacial and everything gone true.I believe as Mark asked me to tell him the true about me and not lie which i did ,it help a lot.Thanks again and agin Sam and Mark davies of Mab of south Ockendon. ST.MODWEN HOME. I will recomend them to every one that i know.From Olatunji Odujobi

Olatunji · 18 October 2022

★★★★★ 1/5

Trustpilot

I wanted to buy one of the 5 bed homes…

I wanted to buy one of the 5 bed homes since jul 22 at the copthorne new build site. The staff kept telling me to check the websites as any new releases are put on website.They never put the 5 bed on the website instead they sold them to their preferred buyers The staff kept misguiding me for 4 months and giving me false hope till all the 5 bed were sold I called them about 10-15 times in that duration I am really appalled by the behaviour

Mr · 15 October 2022

★★★★★ 1/5

Trustpilot

Still rubbish

A few months on from my last review and, unfortunately, nothing has improved.

JNO · 16 December 2025

★★★★★ 1/5

Trustpilot

End of my tether

I am at the end of my tether with this housebuilder. Its been nearly 2 years since the cladding started coming loose off the front of my new build house and falling from a high height. Fortunately the cladding hasn't hit anyone yet. This is a major safety concern as it could cause serious injury. They sent a tradesman (sorry a cowboy) who came round over a month ago and stuck new bits of cladding back onto the wall and he left a mess of cement all over my pathway. Despite contacting st modwen they just do not seem to care.

Dean · 11 October 2022

★★★★★ 5/5

Trustpilot

fast and easy

One question, one answer, one day. Simple, no stress.Thanks Nisha :)

Lukasz · 30 April 2024