St Modwen Homes Burton-On-Trent reviews

★★★★★ 5/5

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Stillwater site - John the Top Tech

John the technician at Stillwater has always gone above and beyond when he has fixed the snags in our home. He is always early and does a great job. I really appreciate him taking the time to also explain what he is doing, why he is doing it and also explaining/showing basic maintenance to someone like myself who has no trade skills. He is a credit to the company.

Mr · 5 March 2024

★★★★★ 5/5

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First Time Buyers

Me and my partner were first time buyers when we discovered St Modwen Homes. When I first saw the houses at handley place I never thought we would be able to afford them as they were our dream home. We registered our interest anyway just to keep our options open, when my partner was contacted by Su (Sales Advisor) and booked us in for a viewing of an existing build of a kemble which fell through with a previous buyer. We viewed it and loved it as it was perfect for us as even though it's a 2 bed it has plenty of space. We spoke with the mortgage advisor they recommended called Beth (MAB Homes), between Beth and Su they managed to get us a brilliant deal as we are key workers. The whole process was seamless and they answered every query I had (and I had a lot as it's our first home). We went with their recommended solicitors which are Davies and Partners and they were brill at answering all queries and getting exchange and completion done on time as we reserved at the start of April and had to complete by end of May, the only thing is they are quite expensive as we spent £2k on legal fees as FTB but that's just an expected cost.On completion day we also had our demo which was done by Jon and Mike and they were amazing at letting us know of everything for the house and how everything works and once that was done Su had the completion call and we got our keys!!We did have an issue on moving day (day after completion), as there was no hole for our washing machine water pipes to join to where it needs to go but within a few days they sorted it for us without a problem. Any other snags were recorded and we walked round the house with Mike and he took photos so they could send contractor in to fix the issue. Mike has been so helpful arranging skips to be delivered as we are doing the garden and gave us recycling and waste bins as the council didn't deliver in time.The build of St. Modwen Homes are amazing and I would highly recommend them. We haven't dealt much with customer services but what we have experience has been all good. I can't thank all the people we have dealt with enough as it has always been no hassle to do things for us and they are very professional and know what they are talking about. If we move again we will definitely look into another St Modwen home.

Danielle · 8 July 2021

★★★★★ 5/5

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Stunning house with a superb finish all…

Stunning house with a superb finish all round…! Highly recommend..!!My experience dealing with St Modwen Homes was incredible from start to finish, from my first enquiry through to my completion Julie, St Modwens sales assistant was helpful and honest and made the whole process manageable with the support that was provided to me the whole way through. Once I’d moved into my property the site team Gemma, Matt and Stu have been awesome, they have made sure I feel settled and have been more than happy to help with any problems which may have arisen, these have been dealt with promptly and the work has been carried out by very friendly and skilled tradesmen making the whole process stress free and a pleasure to deal with.Keep up the good work, would highly recommend to anyone looking to buy a new home…!!

Oliver · 6 June 2023

★★★★★ 5/5

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I have been in my new home the Webster…

South Wales newport glan lynnI have been in my new home the Webster for almost a year and a half now and the customer service has been phenomenal throughout Evan after I have moved in The site manager phill and the customer Service manager josh beesley have no doubt gone above and beyond to fix any issues that have happened any teething issues in the property have been fixed straight away and I have been treated with the upmost respect and kindness I have been given reassurance so much sympathy and I have felt like my home is brand-new and it is the first day I have moved in every time they have reassured me and fixed any issues i’m extremely grateful for phill who built my house as explaining issues have been very easy because he understands and has knowledge on what to do straight away and fix the problem I will give St Modwens five stars for the best customer service and the best home build i’m extremely grateful and happy and have no regrets choosing this company when buying my property Worth every penny and in the future will recommend friends and family and I will buy my second home St Modwens amazing company and I’m a very happy customer 😃 from plot 52 Lk number 10

Lubabah · 6 June 2023

★★★★★ 5/5

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Beautiful house, wonderful new home

Beautiful house, comfortable with a superb finish quality. Easy purchase transaction with helpful sales office assisting all the way (thank you @Simon @Glan Llyn). The aftercare was amazing, @Liam (site team) and @Josh (customer service team) you both made the moving in process hassle free, were easy to contact and addressed minor queries (there were no major issues!) in timely manner and with friendly approach.@St Modwen Homes - you offer superb quality homes. I hope your staff retention is high because the people I dealt with went out of their way to make a stressful house moving experience enjoyable and confirmed that St Modwen home was the right choice. Can't recommend enough.

Mrs · 5 June 2023

★★★★★ 5/5

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Callum

Callum came to our house this week for a day and a half to repair some blown tapes on the top floor of our house He removed the tapes plastered sanded and painted he didn't make a bit of mess covered everything up he was a very pleasant young man I cannot recommend him highly enough

Kristiana · 19 October 2024

★★★★★ 5/5

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Excellent Customer Service

Rob Wainwright and Matt Trever both attended our house today to sort out an issue with the skirting boards. They were both extremely polite, professional and did a great job. The experience couldn’t have been anymore positive, they carried out a clean of the area afterwards and provided lots of guidance too! Thank you very much!

Dean · 18 October 2024

★★★★★ 5/5

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Glan Lyn

A very professional, efficient and friendly service. From Simon in the sales team, to Liam and Matt in the site team and Josh in customer services - everyone along the way has been so welcoming and helpful, taking the stress out of moving and making it an exciting experience. Smooth and clear process, with everyone going over and above to help - I would definitely buy from st modwens again and recommend to friends and family

Louise · 14 September 2023

★★★★★ 5/5

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St modwen Glan Llyn

We absolutely love our st modwen home our overall experience has been great. The area is really appealing and we love the park!! The home was built to aReally high standard, Josh from customer care closed out all our issues and has been amazing from start to finish. He went above our expectations and is a great representative for st modwen.

Ryan · 23 July 2024

★★★★★ 2/5

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Moved into my house 10 months ago

Moved into my house 10 months ago. Lots of snags and big snags. Still waiting 10 months later and hardly anything done and loads outstanding. Been waiting nearly 6 months for things to arrive that was meant to have been ordered in January. I’ve booked multiple days off for them to carry out work and given them the key to my house only to find no shows. Team didn’t follow the electrical plan and now some electrics can’t be done as it would meant ripping the ceilings out. I wouldn’t recommend this company. Waste of my time and seem to only care about money and making themselves look good.No way to respond to reply, but I have contact that email multiple times and got no response.

Imogen · 23 May 2023

★★★★★ 5/5

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Well

Well, I must say a massive thank you to ST Modwen in advance for allowing me to reserve my new home for the second time. Most importantly Aaron (BranstonLeas), who has been one of the most helpful soul, I cannot find the right words to describe his attitude, patience and humility. First of all, his level of communication is excellent, he keeps you abreast throughout the whole process, and very transparent from the initial stage of things. He is a real one, and I truly appreciate his help and support for these past months. My journey has been an roller coaster with few obstacles that were in the way and even if things doesn't come to fruition, I am still very grateful for having a second chance. 🤗🤗Thanks to ST Modwen and Aaron.

Veniece · 22 May 2023

★★★★★ 5/5

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Glan Llyn

Excellent sales staff, I mainly dealt with Simon who was helpful and knowledgable about the properties in Glan Llyn, and there was always a friendly welcome at the site office.

Nikki · 8 July 2023

★★★★★ 5/5

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So far so good

So far so good. Tom was amazing, very helpful deserves a raise. Explained the process, always patient and kept us in the loop. I'm sure this will continues until we get our keys.

Ms · 10 April 2023

★★★★★ 1/5

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Pathetic service from untrustworthy people

I bought a new built home at the start of 2020 through St Modwens. This was the biggest mistake of my life. The house had so many flaws from the start. One would expect a brand new home to be in working condition…..well ours certainly was not. To mention but a few problems, the front door was not straight so cold air kept coming in, our lounge wall was not straight either, the plaster work had to be re-done which took months before anyone attended. The upstairs toilet was broken, the shower door could not close, the hub above our oven was scew. The whole house had to be repainted on the inside as the previous job was a mess. The biggest problem with all of this was the fact that you could not get anyone out there to fix the problems. I wrote numerous emails without any response back, or people telling me that the will come to fix the problem but they never pitch up. Three years later there is still building paint on the outside of my house wall that was promised to be cleaned. I was told that they will give me cement slabs for the back yard which have never arrived. I had the worst experience ever working with them.

Johan · 4 May 2023

★★★★★ 1/5

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Beware of its a builder with very Poor…

Beware of its a builder with very Poor follow up in snags. My house unfortunately with very poor workmanship inside and outside of the building as well in Tayleur Leas. Neglects the minor defects, the Major defects like main door, unfinished kitchen fixtures, potential water leaking by detached balcony doors, sinking of staircases, loosening of roof cap etc etc. it's over 6 months after moved in that’s still hanging around waiting for fixing. Site manager/supervisor/ customer service manager are nice but they keep on changing within half a year (wonder why they all quit half way), so no body would like to thoroughly follow up, every snags details we have to repeat from the beginning again when they change personal . They all replied you politely but perfunctory with no plumbers coming to fix the snags. On our streets, ~ 20 house’s owners facing the same problem, one of them even have their ceiling sinking! St.Modwen expanded its size with a very attracting website after acquisitions in 2021, but the quality of house build is far away from what it’s promising.

Winnie · 26 April 2023

★★★★★ 1/5

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Brought an apartment at the end of 2021 … big mistake

Brought an apartment in the end of 2021 with a whole load of issues and after being moved out for a year and a bit. St modwens haven’t fixed all the issues and are now telling me that they’re down to me to get fixed and pay for them. Even though when they came round to do there “7 day check list” I specifically told them about this particular issue with the kitchen cabinets being damaged when they were installed and now they won’t buy new ones even though I have had many conversations with the management team about them getting a quote to replace them and trying to get moors kitchens to pay for them.

Tom · 26 April 2023

★★★★★ 5/5

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Exceptional service

From the point of reservation to moving in and even after sale St Modwen homes has been exceptionally good. Continuous support was extraordinary. House is beautiful inside out. Highly recommend St Modwen homes to anyone considering a great new home and a smooth move.

Mrs · 2 December 2021

★★★★★ 5/5

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A professional experience at Bramshall Meadows

A professional experience from start to finish, St. Modwen Homes has definitely been the right choice for us. From initially enquiring to reserving our plot, Tigan (sales assisitant) has been supportive, reassuring and always at hand to answer any questions, it has been her guidance that made the whole process stress-free.Steve Milner (site manager) ensured we understood the the logistics of our home and that we were happy with how things worked within before we moved in which was extremely useful and supportive.Bob Jarvis (site manager), has been absolutely wonderful, no request was too big or small. From sorting, promptly, minor snags, to offering guidance after moving in. He has made our settling in process easy and to know that he is only a phone call away, has been incredibly reassuring.A wonderful team, at Bramshall Meadows, has made the moving into our beautiful home memorable.

Louise · 14 April 2023

★★★★★ 5/5

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Excellent property team

Buying my house with St Modwen's was an easy, fun and structured process. I was kept in the loop every step of the way from deciding my dream house, to getting a mortgage approved to completing the purchase. St Modwen Homes have also been very supportive in the post completion period and have a great technical team available to help with any issues I may have. They even provided a skip to help with removing loads of my rubbish during the first week of moving in. I highly recommend them.

Chukwunwike · 13 April 2023

★★★★★ 5/5

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Plot 40 Victoria Park, Stoke

Barbara and the team at Victoria Park Stoke were so friendly, helpful and on hand to answer any queries quickly and efficiently. The reservation process was straight forward. We were able to make all our finishes choices at the time. Thank you.

Richard · 7 March 2022

★★★★★ 5/5

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Great service

Callum was extremely polite, friendly and helpful and knew what he was doing. Wish there were more tradesmen like him. Thank you for the great service!

Elaine · 22 September 2023

★★★★★ 5/5

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Excellent house

My family and I, are enjoying everything about the house. Starting from the estate view, ites beautiful, the roads are wide. My house is big, all the room are spacious, lounge and kitchen are equally big, the balcony is equally big and beautiful. I don't have anything to complain about. My only complaint would be the little delay in getting few things fixed in the house, but it's not a problem in any way.

Olabanji · 21 September 2023

★★★★★ 4/5

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Second to none builder & customer service team.

As a St.Modwen home buyer 8 years ago my experience of their customer service has left me with great comfort that should I need to purchase another home I would not hesitate to use them as my first choice.I did have some issues when I first moved in but one by one we worked through and rectified the problems and recently when updating some pavement lighting, some damage was done to my property which was again corrected by the customer service team.

Chris · 28 March 2023

★★★★★ 1/5

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Pretty cover but a poorly written book..

Been at the meon vale site for over 2 years. Reported all the snagging as guidelines suggested. After they fixed one of 25 never heard back. Got fed up of chasing. Word of advise for any buyers. Check behind the fans in the wet rooms... From broken plastics, to holes in the walls far to large for the fans, held in by 2 screws and not 4. And let's in cold air. En-suite not sealed.Painting is amateurish at best, door hinges covered in paint. Drainpipes are screwed into the mortar and not brick, same with other outside fixings. Garden soil is mainly rubble.... St modwens approved a 15 year business lease and because of this have now decided to build on woodlands... They are just about the money and not biodiversity.

Heavius · 9 December 2020