Every review we hold for the Burton-On-Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotDeb and Tracey were truly amazing in…
Deb and Tracey were truly amazing in Royal Victoria Court, kept us informed every step of the way. Making sure we have secured the correct plot for us. Can’t wait to move into my dream forever home now.
Jake · 8 September 2024
Agent replied · 22 October 2024
Thank you very much for your 5 star review Jake. We are so pleased you are happy with your brand-new home. I have passed your kind words onto Deb, Tracy and the team. We wish you all the best in your new Lovell home.
★★★★★ 5/5
TrustpilotDulcie was amazing
Dulcie was amazing, from start to finish she was very helpful and friendly with the purchase of our new build! She always replied to my questions and concerns promptly and always had the answer. Hand over was quick and simple and we even got some goodies for our new house!
Michael · 21 January 2024
Agent replied · 11 June 2024
Thank you Michael for taking the time to leave a 5* review of your experience buying a new Lovell Home at St Edmunds Park in Acle.We have passed your comments on directly to Dulcie, who we know will be really happy to read them.Thanks again Michael, we hope that you have a lot of happiness in your new home in 2024.The Lovell Team
★★★★★ 5/5
TrustpilotWendy the sales representative was very…
Wendy the sales representative was very helpful and knowledgeable. Even though she was really busy with other customers she gave us the time and support we needed to make our decision.
Mr · 28 April 2026
Agent replied · 7 June 2026
Thank you Mr Halil for leaving a lovely 5* review of your experience with Wendy and Jo at Lavender Chase in Hunstanton.
It's wonderful to read your comments about our sales team, and we have passed them on directly to Wendy and Jo, who we know will be very happy to read them.
Thank you again Mr Halil, we hope that you are very happy in your new Lovell Home!
The Lovell Team.
★★★★★ 1/5
TrustpilotHighly unrecommended
The salespeople are great. However, the post- purchase customer service is horrible. I highly unrecommend.
Lola · 19 August 2026
Agent replied · 24 September 2026
Lola,
We appreciate your feedback regarding our post-purchase service. We are actively reviewing our processes to improve this experience and would greatly appreciate you letting us know which development you have purchased at so we can look into this further for you.
Kind regards
The Lovell team
★★★★★ 5/5
TrustpilotIrene at the Paddocks
Irene at the Paddocks, Beverley is a lovely, friendly and knowledgeable sales representative.
Samantha · 12 May 2026
★★★★★ 5/5
TrustpilotLovely friendly people
Lovely friendly people, especially Teresa! She was in regular contact and remembered our circumstances and what was going on in our lives!! Highly recommend for a personal experience of buying a home.
Mel · 29 November 2024
Agent replied · 28 December 2024
Thank you so much for your kind words & 5* review! We're thrilled to hear that you had such a positive experience at Ruby Meadow.Teresa truly cares about making the home-buying journey personal and seamless, and it means a lot to know her efforts made a difference for you. Thank you for again for taking the time to leave us a review. The Lovell Team
★★★★★ 5/5
TrustpilotLovell Homes: Heath Farm, Holt, Norfolk - well thought out development, quality homes with a range of styles carefully placed to give character
Sue & Mick BarhamWe recently moved in to our new 3-bed home at Heath Farm. From the outset of the process we found the sales staff to be helpful, courteous, professional and supportive. We were kept informed on the build progress and asked regarding our requirements on aspects of finishing. In addition, we were contacted to check on a particular issue relating to conveyancing to ensure no problems meeting the target completion date. The care and attention really "came across". Since moving in we have been delighted with our house and feel completely at home.The hand over and informal home demonstration were well-handled; during both staff pointed out a few things needing attention that we may not have spotted straight away. A date for correcting of these "snagging items" was arranged for approximately 1 week after the demonstration. The appointment was kept, the "snagging guy" arrived on time, attended to all points, gave an explanation on one issue and pertinent advice on another - promoting confidence in Lovell's after sale customer care.Early days yet, we do take note of the adverse experiences of others on different Lovells sites and are certainly not dismissive of their comments. However, so far Heath Farm has delivered for us - thank you to Suzie and David - more of the same please Lovells.
Michael · 18 January 2020
Agent replied · 11 June 2024
Hello Sue & Mick and thank you for your review. We're delighted to read your review regarding the service you have received with your new home. This is just the type of feedback we hope to receive and we will pass on your comments to the site team.Thank you again for your review.Lovell Homes
★★★★★ 5/5
TrustpilotAmazing Build Quality
My review is about the extremely high standard build quality of our new home, which is absolutely amazing, we are so happy here thank you so much Lovell, Oak Tree Grange.I have worked on various new build sites and have to say the standard that Lovell build too is outstanding I would absolutely recommend Lovell to anybody looking to purchase a gorgeous new build home 🏡 We couldn't be happier 😊 it's going to be the best Christmas 🎄 ever.The whole experience has been such a positive life change. Thanks again Stephanie
Stephanie · 27 November 2024
Agent replied · 28 December 2024
Thank you so much for your kind words & 5* review! We're thrilled to hear that you had such a positive experience at Oak Tree Grange.The team truly cares about making the home-buying journey personal and seamless, and it means a lot to know their efforts made a difference for you.Thank you for again for taking the time to leave us a review.The Lovell Team
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service. Really helpful sales staff explained the buying process clearly and gave thorough information about the property.
Ann · 21 July 2026
Agent replied · 24 September 2026
Thank you for leaving a lovely 5* review of your experience.
We're delighted to hear that you found our sales team helpful and that the buying process was explained clearly. Providing thorough information and support throughout the home-buying journey is very important to us, so it's fantastic to know you had such a positive experience.
Thank you again for taking the time to share your experience.
The Lovell Team.
★★★★★ 5/5
TrustpilotJordan and Tom
Jordan and Tom attended property to redecorate a hall wall and a wall in toilet They were very helpful tidy and did a good job Nothing was too much trouble Thank you Jordan and Tom
Paul · 8 October 2024
Agent replied · 11 June 2024
Thank you for your lovely review of Jo at William's Park in Wymondham. We have passed your review on directly to Jo and look forward to continuing your Lovell Home journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotPositive
Went into bowlers green to look at some new builds after looking at many homes! Ellie was extremely welcoming and explained everything in detail! She took her time to go through it all as first time buyers it’s a little daunting! Ellie has assisted with all questions possible and helped us find our home!
Karla · 19 September 2023
Agent replied · 11 June 2024
Thank you so much for your 5* review Karla, it's wonderful to hear about your experience at Bowler's Green and that you have found your new home! We have passed your comments on directly to Ellie and we look forward to continuing on your new Lovell home journey with you.The Lovell Team
★★★★★ 5/5
TrustpilotA satisfied customer.
Our journey with Lovell Homes was pleasant right from the very beginning. The sales executive understood our needs and tailored their services to suit us.We recommend Lovell Homes to all prospective buyers especially those who desire a personalised service.
Wilson · 23 July 2024
Agent replied · 29 August 2024
Dear Wilson, thank you for taking the time to write such a positive review about our team at The Junction. I'll ensure they receive it today. It's also great feedback for us regarding the tailored and personal service you experienced, we're very fortunate to have such a high calibre of sales professionals on our team. wishing you many happy memories in your new home. Many thanks, Lovell Midlands
★★★★★ 5/5
TrustpilotWe moved into our Lovell home in Holt…
We moved into our Lovell home in Holt just over two years ago. We've been very happy with the house and also the customer care. Even though we're now out of our warranty period, Lovell are honoring our pre existing snagging. This is always done to a good standard and today has been no exception. Jordan has made a great job of painting the garage door frame and kindly offered some sound advice about future proofing the remaining woodwork. Thanks again to everyone for getting the job done quickly and efficiently.
Paul · 21 October 2024
Agent replied · 22 October 2024
Thank you Paul for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Paul, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotWe’re in the process of buying our…
We’re in the process of buying our first home and the experience so far has been amazing! Everything has been so straight forward and easy, our sales rep Luke is great, he’s there to answer any questions and is very fast at getting back to us.We are looking forward for the rest of the experience
Hannah · 3 July 2023
Agent replied · 11 June 2024
Hi Thank you very much for your lovely 5 Star Review.We are pleased to hear that your experience so far has been amazing, straight forward and easy and that Luke has been great. I'll make sure that your comments are passed on and we can't wait to welcome you in to your new home. Thank you again Lovell Homes
★★★★★ 5/5
TrustpilotProfessional services provided by Maris
Many thanks to Maris for his professional service. He always endeavour to fix the problem and close the case whenever he could. He has closed the long reported snagging lists which others Lovell Operative can’t do it.
Chee · 28 July 2024
Agent replied · 29 August 2024
Thank you Chee for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Maris.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Maris and to our customer care team in the region, who we know will be really happy to read them. Thank you again Chee, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotLovell Home has been very instrumental...
Lovell Home has been very instrumental in helping occur my first home. They have been guiding me through each stage of the process and ensuring I have the information that I need to make the right decision and that all my documents are in order. Their solicitor was vigilant and ensured I was given the best mortgage and the help-to-buy process was a success.
Shem · 21 August 2022
Agent replied · 11 June 2024
Thank you for your review. We are so pleased that you are enjoying your experience and you have found the team supportive during your journey with us. We have passed your positive comments onto the team and we look forward to welcoming you into your brand-new Lovell home. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotRedwing Square excellent service
We have nothing but good things to say about our experience with Lovell Homes so far. We are first buyers so this can be a daunting experience, however Eileen made us feel comfortable and relaxed, showing us the plot and talking us through procedures. Would definitely recommend Lovell Homes and thanks again Eileen for all your help :)
George · 6 March 2023
Agent replied · 11 June 2024
Hello George,Thank you for your lovely review, we are glad Eileen made your buying experience relaxed. We will pass your comments on to the team and EileenKind RegardsLovell Homes
★★★★★ 1/5
TrustpilotTerrible customer service
Still waiting 3 years to get kitchen snags sorted. It seems Lovell are more interested in building new houses than looking after customers that have already bought one. The amount of emails,phone calls we’ve sent and no one does nothing. Absolute cowboys. Also, didn’t plumb the house properly which meant our downstairs flooded and my partner slipped over and dislocated her shoulder and their idea of a resolution was some vouchers to buy new towels. Had better service with Persimmon and that’s saying something!
Harrison · 4 October 2024
Agent replied · 22 November 2024
Thank you for leaving a review. We are really sorry to hear that you feel this way about the level of service you have received from Lovell since moving in to your new home.Your review and comments have been discussed with our customer care team, and your warranty provider Flagship have been in touch.Kindest RegardsThe Lovell Homes Team
★★★★★ 4/5
TrustpilotStaff especially M/S Jane Langley was…
Staff especially M/S Jane Langley was very professional and we were truly impressed from her welcoming warm attitude. It was a delight to have met her and very impressed from her world class professionalism.
Shahid · 1 September 2024
Agent replied · 22 October 2024
Dear Mr Mahmood, many thanks for taking the time to give your feedback following you're recent visit to our Lockside development. I'll make sure Jane sees this today. If you need us, you know where we are! Many thanks, Lovell Midlands
★★★★★ 5/5
TrustpilotBriarswood Harleston
We have been looking for our first home and cannot fault Lovell’s service so far. Mandy has been incredibly helpful in supporting us as we begin the process. She has answered all questions and is always happy to help.
M · 4 June 2024
Agent replied · 11 June 2024
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at Briarswood in Harleston.It's wonderful to read your comments about our team, and we have passed them on directly to Mandy, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotThis company are cowboys
This company did work next door. Fitted a new roof. They basically crossed the partywall of my building ripped open the flashing on outside since then we have had major leaks. When we asked them what's going on they sent a inspector with. With no safety shoes who basically said it was our problem. The crossed the partywall. Which tress passed into our property. Ridge tiles removed not put right. Would if they ask for permission to work on your partywall I would say no as after the work has been done they'll leave your roof leaking and looking like crap. Then blame you for signing
Fa · 20 September 2024
Agent replied · 22 October 2024
Please can you let us know the location of your property on the following email address complaints@lovell.co.uk, so that we may look into the matter regarding the roof works for you. We have requested further information through TrustPilot, but to date you have not responded. Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotClaire was extremely pleasant and…
Claire was extremely pleasant and knowledgeable, the entire reservation process was made very easy by her. The site is very attractive and the design layout of the houses very well thought out. We feel very safe and secure that Lovell Homes will provide us with a beautiful home for our family and that with their support, our home purchase will be a smooth one. Thank you.
Jade · 28 February 2022
Agent replied · 11 June 2024
Thank you for your review. We are pleased that you are enjoying your buying process and look forward to handing over your keys to your new Lovell Home.
★★★★★ 5/5
TrustpilotExcellent Service
Had Rob and Jordan today to do some remedial work on the bathroom. Lovely guys, easy to talk to and both eager to help and go above and beyond. Very happy with their service but also, the girls in the office are lovely too. Really friendly, helpful and very quick to respond to my queries or concerns. All round, Lovell Homes has hit a win with its customer care team as I literally haven’t had one bad experience with these guys. Well done!
Sarah · 17 September 2024
Agent replied · 22 October 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Rob & Jordan.We are so pleased to read all of your comments on the service which you received from our whole customer care team and the quality of work carried out. We have passed your comments on directly to our customer care team in the region, who we know will be really happy to read them. Thank you again Sarah, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotJordan/decorator at Bowlers Green
Jordan was very friendly and talked us through everything he was doing. His job was excellent and he was very meticulous with his work. Would be happy to see him return if anything else needed doing
Urszula · 8 July 2024
Agent replied · 29 August 2024
Thank you Urszula for taking the time to leave such a lovely 5* review for the work which was carried out on your home at Bowlers Green in Hopton on Sea, by Jordan. We are so pleased to read all of your comments on the service which you received from Jordan and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again Urszula, we hope that you will be very happy in your new Lovell home. The Lovell Team
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