Lovell Burton-On-Trent reviews

★★★★★ 1/5

Trustpilot

I have owned my Lovell home for 5 years…

This rating is actually worth zero stars. I have owned my Lovell home for 5 years and it has been an absolute disaster from the start and I fully regret purchasing it in August 2021. My roof and 2 Dorma’s were so badly built I feel the need to warn other people before you purchase the biggest item of your life. My front dorma leaked round the windows every Winter following . Cowboys were sent to try and put it right to no avail, until one lot (who actually worked off a ladder on a 3 storey home) destroyed the front by fitting the worst looking lead under the window I have ever seen. The appearance and build of the dorma’s was shocking, so after a lot of complaints, in summer of 2023 both were cladded to make them look better. The cladding was done by Lovell’s contractors and looked ok (just ok) The contractors failed to notice (or did they and told to ignore it) whilst doing the work on both Dorma’s, that the roofing membrane was fitted all wrong and so left it and just did what they had to, clad the sides and front. December 2024 the front Dorma suffered a catastrophic leak from the roof. It had been pooling badly since day one and the membrane gave in after only 3 years old, collapsed and rain water poured in my top bedroom destroyed carpets, plaster, flooring, skirting boards and continued through the fabric of the house. Water only travels in one direction and that’s down! Lovell came and put it right (just about)but it was Christmas and rain water poured in for about 4 weeks. They refused to do the back Dorma at the same time, despite the fact it was built exactly the same, roofing membrane wrongly installed. Fast forward to now and the same roofing membrane that is fitted wrong on the back is lifting up and rain water is blowing in to the fabric of the house. This led us to get pictures of what is going on on the back Dorma and we are shocked to say the least. Same thing, water pooling badly, silt and water leaking into the house through the area that lifts up in a breeze. Not only that, the membrane on the roof is not one single piece and has a join in it where moss is growing out of two holes and the membrane is failing all over. So that’s moss growing out of a waterproof roofing?? Not sure how that happens but it must have reached the wood below to be able to grow. Lovell don’t want to know, despite it’s their poor workmanship and installation. Their answer is to claim from the NHBC which we have been forced to do. And if they don’t sort it? This will cost us thousands of pounds to put right because it cannot be left like this. I’ve also had leaking from a skylight window because that wasn’t fitted correctly. Keylite windows themselves came and sorted that after I got in touch with them (again Lovell said not their problem) and said it was an installation issue by Lovell. It was a two minute job of hammering the frame in place correctly that Lovell had failed to do. Another window that had blowed rain into the fabric of the house for years and we’d not realised . The whole side of my brick panelling at the side of my roof was also not attached properly and was rattling in the wind. I had to fight to get lead put all the way down the join between myself and my neighbours roof because it was left in a mess and mortar was falling off. My water pump on my water tank gave up this year and when it was dismantled, it was metal shavings in the system that was stuck in the motor. My patio doors also leaked. My front door has had ongoing issues and has a gap at the bottom. Two dishwashers have failed because of the way the plumbing under the sink was done and taps replaced in the first two years because of dripping. The profound effect all this has had and continues to have on our mental health is unreal. I dread every single winter living here for fear of what is going to leak next. Please don’t buy a house from Lovell. You will regret it.

Lisa · 6 October 2026

★★★★★ 1/5

Trustpilot

Disappointing aftercare, buyers, do your homework

My experience with Lovell Homes has been extremely frustrating. We are dealing with a badly deteriorating shared access and questions concerning drainage, a foul sewer/manhole, road ownership and maintenance responsibilities. What has made matters worse is how difficult it has been to obtain clear, timely and consistent answers from Lovell. Responses can take a long time, enquiries are passed between departments or other organisations, and answers often seem to create more questions rather than resolving the original issue. As a homeowner, I should not have to spend this much time investigating basic questions about infrastructure surrounding my property. My advice to anyone buying a new-build is: do your homework before you exchange contracts. Ask your solicitor and developer, in writing, who owns and maintains the roads, shared drives, footpaths, sewers, drainage and manholes; what is actually adopted; what is still awaiting adoption; what your management charge covers; and what you could personally be expected to pay for in the future. Ask for the actual plans and agreements, don't rely on assumptions or verbal assurances. I currently have a formal complaint outstanding with Lovell and will update this review fairly if they provide clear answers and resolve the issues. A new home isn't just the house. Know exactly what you're buying, what you're responsible for, and who pays when the infrastructure fails.

Rosie · 19 August 2026

★★★★★ 5/5

Trustpilot

Pipit Mews…

We absolutely love the Lovell Kinsted home at Pipit Mews in Southwick we have recently moved into. It is of a high quality, beautifully finished, well designed and deceptively spacious. Building homes in a small close rather than a massive development like some we have seen is a plus. The whole purchasing process was easy and Sam has been brilliant as our contact, responding to and quickly resolving quickly any issues we have had. We would recommend Lovell Kinsted to those interested in purchasing a new build.

Andy · 18 August 2026

★★★★★ 5/5

Trustpilot

Amazing Experience!

We viewed a few properties in early June, fell in love with one and moved in early August. We felt completely looked after by Chloe in sales and still do after our move in. Lovell's use of WhatsApp has been incredibly helpful as we can message a request or query and receive support within minutes during business hours. Having the security of customer care for 2 years after purchase is very reassuring and their desire to help in emergencies has been very appreciated. There's a real feeling of the team having your back, shoutout to Amber in Customer Care who has also been wonderful in pushing for contractors to attend to fix snags promptly. Also thanks to Will on the Site Team who works hard to make sure snags are recorded to make our house a home and, where possible, will come and help with queries on the spot! We are so happy we chose to move into a Lovell Home and would recommend it to anyone!

Consumer · 17 August 2026

★★★★★ 5/5

Trustpilot

Fantastic !!!

We have just bought a house at farriers fold in Rugeley, and it has honestly been the best experience we've had. Chloe was the advisor taking care of everything for us she has been fantastic throughout, she fought our corner when things got a bit difficult. The after sales has been fantastic too. Had our checks completed, by Chloe and will. I would give more than 5 stars if I could. Thank you so much to Chloe and will for our beautiful new home ❤️

Megan · 28 July 2026

★★★★★ 5/5

Trustpilot

Great experience

Great experience, incredibly patient. Went back a few times to check the development and nothing was too much trouble - great thing was no hard sell and no pressure couldn't have been more genuine and sincere, it was about what was best for me and not about the sale. Huge thank you to Irene for her kindness and enduring patience and for Chris today for his time completing the paperwork. Nothing has been too much trouble even my ask to change the flooring package. Highly recommend and so looking forward to get to completion after making my reservation.

Cindy · 26 July 2026

★★★★★ 5/5

Trustpilot

Vicki and Rebecca are both wonderful…

Vicki and Rebecca are both wonderful and helpful. As first time buyers, the home buying process can be really stressful as everything is unknown. Truthfully, we weren’t 100% for getting a new build but after discussing the property with both Vicki and Rebecca it was a no-brainer! They have explained everything, offering such amazing help. They have even responded to my silly questions on their days off, booking us in for appointments for those days as well. They have been nothing short of fantastic and I could not recommend more. For the property side of Lovell, I would argue that they provide some of the best incentives and really think about their property placements which was a massive thing for us. You can really tell the layout of the house has been thought about with the whole team taking great passion in what they do. I would 1000% recommend. Thank you Vicki and Rebecca!

Lauren · 8 July 2026

★★★★★ 5/5

Trustpilot

From city to the sea.

I was made to feel very welcome on my first visit and really liked the properties set up as show homes. When I visited again I was taken to the property I was interested in buying and had everything explained for the way forward . Heidi and team have been a great help and answered all my questions and being so close to the sea in Hunstanton is a bonus.

Customer · 7 September 2026

★★★★★ 5/5

Trustpilot

We brought out first dream home at…

We brought out first dream home at Summerlink, we met Becky and Steve during the muddy Boot event both were very helpful from the Muddy Boot event to the day we got our key Becky Guided and helped a lot. Melanie is always Smiling and helpful, Steve And Sam both are very helpful and attentive taking care of us to resolve the minor Snagging issues. Thank you all for your help throughout

Prashant · 20 August 2026

★★★★★ 5/5

Trustpilot

Honesty and care - our star

We decided we were interested in one of the new houses at Astley Park, from the get go Clare was amazing, very personally and immediately understood our requirements. From start through to final decision to purchase our new home Clare supported us with honesty and great humour I cannot say enough about the professionalism from Clare and we are looking forward to the next exciting phase of moving in !!!!

Parm · 17 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Chloe ( Lovell Homes)

Chloe was incredibly helpful, professional and easy to deal with throughout the whole process. She kept us updated and made sure to get back to us whenever she said she would. Her polite and friendly approach made the whole process much easier and less stressful. We really appreciated her communication and would happily recommend Chloe to anyone.

Cristina · 17 August 2026

★★★★★ 5/5

Trustpilot

Heather Markham . Sales Office

My mother -in-law has recently moved into her new property on The Driftwood site in Hunstanton . The whole sale process has been handled by Heather, from start to finish . She has been patient , kind , very knowledgeable and informative throughout . Nothing has been too much trouble for her , in what has been a very big relocation for an elderly lady . My partner and her mother - Mrs Sansom , and myself would like to thank Heather for all her efforts and hard work . Safe to say that we we undoubtably recommend anyone thinking of relocating to Norfolk to head for Driftwood .

Gary · 14 February 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finsh…

Amazing experience from start to finsh with Lovell Homes .. everyone is so friendly and approachable.. and questions answered immediately.. felt in great hands all through this and we love our new home .. Louise is still being amazing with any questions we have.. nothing is too much trouble

Keely · 31 August 2026

★★★★★ 5/5

Trustpilot

Staff really care and nothing is out of the question they help so much

Justine was fabulous and Simone who started us off and transitioned to Justine they both did a brilliant job doing that! Justine has been so patient with my health issues and hold ups she’s great! I’m actually trying to get my friend to buy one! 💖

Kathleen · 7 September 2026

★★★★★ 5/5

Trustpilot

Buying our Forever Home

Louis Rolfe was so helpful and patient. He explained every step of the process and made purchasing our house so easy. The fact he is also going to be there every step of the way gives us confidence in Lovells Homes, he is an asset to your company and much appreciated.

Maureen · 5 July 2026

★★★★★ 4/5

Trustpilot

No shower in main bathroom

I’m currently going through the process of purchasing my first home with Lovell, and overall it has been a really positive experience. The staff have been friendly, helpful and supportive throughout the whole process, which has made what can be a stressful journey much easier. The home we’ve chosen is lovely, and I’m really excited about moving in. The only reason I’ve deducted a star is because I was surprised to discover that the main family bathroom comes with a bath but no shower, which is apparently an optional extra. I found this quite strange for a modern family home. As a single mum with two boys, getting onto the property ladder has been challenging enough financially, so it’s disappointing to be faced with an additional cost of around £1,000 for something I would consider to be a basic feature in a family bathroom. That said, the quality of the home and the excellent customer service from the Lovell team have been great, and I’m looking forward to moving into my new home.

Kim · 30 September 2026

★★★★★ 5/5

Trustpilot

I could not have had a easier…

I could not have had a easier experience buying a home than I did from Lovell Holmes bryn castell the lady that run the site Melanie could not have been more helpful she never pressured me once into buying a home so just let me take my time and wander around to how everything I first looked around on the Saturday and I went back on the Wednesday and bought it. It is a beautiful area and is such a team behind you after you’ve purchased the Home best idea of add in a long time.

Maureen · 13 September 2026

★★★★★ 4/5

Trustpilot

Attractive new build bungalow.

Great sales team, nothing too much trouble. Always willing to help. Bungalow appears well built with tidy pointing to brickwork. Well specked kitchen although worktop would not have been our choice and would not be changed by the developers. It was already fitted so it is what it is. Described as fully integrated kitchen, but no washing machine or dishwasher included. Would otherwise have given a 5* rating. A few snags have been flagged up so hopefully will be sorted before moving in. Generally pleased with property and the site.

Greg · 4 September 2026

★★★★★ 1/5

Trustpilot

Lovely sales people… appalling after sales customer service

Lovely sales people… absolutely appalling after sales customer service. Have had a constant 2 year battle with Lovell trying to get shoddy workmanship fixed. They always try and come up with an excuse as to why it’s not covered to be fixed. It got to the point where I dreaded contacting them as I knew I’d just be fobbed off and not have the problem fixed in what should have been our dream family home. Has put us off completely buying another new build.

Oly_xo · 4 September 2026

★★★★★ 5/5

Trustpilot

Excellent customer service from Sam

My partner and I recently purchased a new home developed by Lovell. New homes can sometimes get a bad reputation, but the build quality and snagging service has been top drawer. Sam Gittner, our customer care manager has been fantastic throughout. All our queries / snagging touch ups have been dealt with quickly and to a high standard. Sam’s swiftness and organisation has been brilliant. All queries / potential issues and responded to and actioned quickly. Customer service is incredibly underrated, but it’s clear Lovell and Sam truly care about their clients. I would highly recommend Lovell to anybody in the market for a new property.

Jack · 30 August 2026

★★★★★ 1/5

Trustpilot

Caused damage to my property and will not fix!!!

I have lived in my home for 18 months now, something that has been really special for my family. However, 6 months ago Lovell were doing some work on the property next door to us (it was a show home not yet sold) and whilst doing so they caused damage to my property! I had realised and sent a polite email notifying them and asking what would be done. They replied, admitting fault, they already knew about the damage (yet hadn’t reached out to apologise or make me aware - first red flag) and said once the work was done they would fix it which I was very satisfied with. 6 months later… still nothing! I have sent countless emails to chase this up, often they ignore them, or if they do bother to reply they simply fob you off saying we will speak to the team and find out a date. I eventually was able to escalate my complaint to the next level as per their complaints policy, to which I was asked if the work would be completed in the next 7 weeks would I be willing to drop the complaint? I said yes because all I wanted was the range to be fixed as they promised initially. Well we are nearly 8 weeks on now and not a single thing from them! I have asked to escalate my complaint even further, no reply. I feel helpless and that I am going to have to take action against them due to the fact that they have caused damage to my property, they clearly don’t care and have 0 customer service skills, so dissapointing and would not recommend ever! Some random person even turned up at my door early one morning whilst I was home alone to tell me the work would be done in an attempt to get me to stop sending emails I imagine - well 8 weeks on and still no solution.

Katherine · 24 August 2026

★★★★★ 5/5

Trustpilot

Jacqueline Central Square Winchburgh

Went into Lovell home with little previous knowledge on the whole home process. Loved the show homes and knew we were interested. Jacqueline at Central Square Winchburgh made our experience flawless. She was extremely warm and welcoming. She helped put any of our concerns at ease and was always contactable and quick to reply. She let us look at the show home without breathing down our necks and gave us the freedom to explore. Being first time buyers, Jacqueline provided us with all the information and reassurance we needed to go ahead and purchase our first home. Would highly recommend.

JH · 13 April 2026

★★★★★ 5/5

Trustpilot

We completed on our new Lovell Home…

We completed on our new Lovell Home this week. Having had unexpected brain surgery earlier in the month we needed help. It came in spades in the form of Bonnie Younger the Sales Executive at the Park View Site in Holt. She is just a diamond who not only walks the exra mile she carried us along with her. Thank you Bonnie.

Mr · 13 December 2025

★★★★★ 5/5

Trustpilot

Bowlers Green, Hopton

Debbie at Bowlers Green, Hopton has been fantastic, friendly, knowledgeable and happy to help. Made the visit worth while. A real credit to the team. Highly recommended.

Work · 4 September 2026