Every review we hold for the Burton Latimer office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOscar James have been supportive, informative and professional throughout the process of selling our home and also purchasing our new home. We were kept informed of progress at every step of the way - most importantly by simply picking up the phone and talking to me. There was no hiding behind email to let us know when there was a bump in the road or things were taking longer. I wouldn’t hesitate to recommend Oscar James to anyone, especially the Burton Latimer team.
Amelia has been fantastic throughout our whole journey, managing expectations and her levels of communication and professionalism are impeccable. Nothing was too much trouble, and what is more she understands communication is vital in this process. It has been a pleasure to work with Amelia throughout the sale and purchase of our property. She is a real asset to Burton Latimer Oscar James.
Chris · 24 March 2026
★★★★★ 1/5
TrustpilotWe had unpleasant experience with the…
We had unpleasant experience with the guy , in Kettering agency, Daniel Cowing. And I would not recommend him to anyone. Never met so rude someone like him in my life . Got no respect towards customers AT ALL. After he seen , that there is a single problem with our credit check , which will be sorted by us , next week , he decided not to bother, not explaining anything to us , not trying to help to get us a house , he literally decided to ignore mine and husbands, emails , calls and messages. And started it all with cancelled 1st appointment by him , on a Saturday morning, which should be a bell for us back to that day already. Horrible person to deal with . Thanks God, easy enough we found totally different agency with a decent gentleman which willing to do his job . I would avoid that person and that agency in general , and definitely won't be recommending it to anyone I know .
Jelena · 19 September 2024
Agent replied · 26 October 2024
Dear Jelena,We feel incredibly disappointed that you've written this review, especially given the small window in which you gave us to try to sort what was a complex mortgage with missing information from your side. For reference, the below email was sent to you last week-Good afternoon Jelena, Apologies for not coming back to you yesterday, I was on annual leave as it was my birthday. I am also on annual leave today, however wanted to reach out to you after receiving your review. It has taken me by surprise as I feel I have been attentive and have been trying to support you in securing a mortgage. I was unable to attend our initial appointment due to ill health as advised on the day, however I made arrangements for another of our advisors to meet you on the same day at the same time, therefore the appointment was not cancelled and you still received the initial advice you were after. We exchanged multiple emails during the course of the week, last one being on Wednesday at 4:38pm. I have since been on annual leave, and certainly not ignoring you or your husband by any account. As you can appreciate, your case isn’t the most straight forward as we are restricted to certain lenders due to credit issues which initially were not disclosed, and your husband having only been self-employed for a short period of time, and his accountant failing to supply the information I need. I did run an AIP late on Wednesday evening out of working hours, as you are aware, when declined, I notified you right away requesting credit files to try and get to the route cause. Whilst AIP’s are soft searches, it wouldn’t be wise to continue to run them until we know the full situation and which lenders would be suitable. Also as I cannot obtain the information regarding your husbands declared income I have having to use guess work rather than correct figures so it impossible to tell you how much you can actually borrow at this stage. Apologies for any calls I missed during the week. I’m sure you can understand I deal with lot's of clients, some of which require urgent assistance due to exchanging etc. I do my best to return calls and emails as soon as possible, sometimes there is a delay as I may be appointments all day. As you are aware, feedback and reviews can be very damaging within my line of work, and I would really appreciate if you would be willing to remove this from Trust Pilot? I am genuinely sorry that it has come to this. I would still love the opportunity to continue to support you, however if you do not feel that I am the broker for you, I accept your decision.I wish you well in securing a mortgage and purchasing your family home.Daniel
★★★★★ 1/5
GoogleDo not use their in-house mortgage service. We bought a house listed with Oscar James and dealt with Dan who is now apparently a partner. He advised us on using help to buy explaining on what the maximum offer we could make based on our deposit , help to buy loan and the maximum mortgage we could get. He stated that we would take out the help to buy loan and build up equity in the 5 years interest free then pay back the loan, as naive first time buyers we took his advice. We later found out that in order to repay the loan we would need to remortgage which we were unable to do as we had already taken out the maximum mortgage available based on our affordability and hadn’t built up no where near enough equity. This meant we would have had to downsize to a house smaller than what our family needed had we not had family to help financially.
To top off the absolute nightmare we’ve had with the house, Oscar James sold us the house as having an allocated parking space only to move in and find out the developers didn’t build to plan meaning we now need to resell the house at a loss without parking.
Daynah · 14 October 2025
★★★★★ 5/5
GoogleI was incredibly impressed by Rachel's Truly amazing work as a property consultant WOW!
She is so professional & so passionate about her profession as a property consultant and puts herself out to help in everyway possible she has made selling my house run smoothly without any complications she is so Talented, Gifted with great qualities.
I am So blessed to have met Rachel and her Team.
Thank you so much to all your amazing Team at Oscar James keep on rising and giving the very best quality Professional Services to everyone.
Many Thanks
Shirley.
SHIRLEY · 14 October 2025
★★★★★ 5/5
TrustpilotOscar James
After 6 months with a popular local estate agent who only provided 6 viewings- of which 4 were window shoppers we moved to Oscar James Wellingborough.What a marked difference Immediately we were impressed by Craig professionalism, enthusiasm and positive attitude. Not just estate agents talk but with a confidence and a reassuring manner. For the first time in motths we felt a that a sale was possible. And Craig was proved right Within 3 weeks of moving to Oscar James the property was sold. Craig also negotiated hard to ensure that we received the correct value for the property.Steve who handled the viewings displayed similar professionalism and experience Steve engaged with us totally familiarising with the property enabling him to anticipate and answer positively any buyers questions. Also he was punctual friendly and helpful.If your not happy with your present estate agent don't waste any more time move to Oscar James for a professional good communication and a friendly positive experience
Donald · 23 June 2024
Agent replied · 26 October 2024
Hi Donald, thank you for taking the time to leave us such a fantastic review! I’m delighted the expertise you received is one I’d expect our team to deliver.Wishing you every luck with your move and thank you once again.James
★★★★★ 1/5
TrustpilotMiss-sold property from Oscar James, dont buy from them
We were miss-sold property from Oscar James estate agents and we don’t recommend anyone going through them or else you will face lot of issues, like what we are going through now. We have just completed 5weeks ago but facing lot of issues due this agency.Initially we mentioned to Oscar James that we were interested in the investment property, so after few months when there was one HMO Oscar James has shown the property, we were shown all the rooms except one room when we asked the estate agent they mentioned that tenant was not feeling well.Then we asked if the room is in good condition and there are no issues, they mentioned it is in good condition and no issues. They were talking very diplomatically and nicely to sell the property at the time of purchasing we didn’t know and we thought they were giving correct information but they broke our trust and honesty.We thought of doing survey they somehow discouraged and said valuation is enough.Seriously they have not disclosed lot of information to us, which we didn’t know when purchasing the property we thought they were telling truth but that was not correct.After the completion of the property, we found several surprises and this agent didn’t do his due diligence and played on our honesty and the Room1 where they said that tenant was not feeling well, but actually after completion when we spoke to tenant, tenant mentioned she was fine and she would have showed if she was asked to show the room.The room which the agent didn’t show purposely telling room is good has lot of works which costs between £15000 to £20000 which was a shocking surprise.There are more issues as well which was not disclosed, this agent didn’t do there due diligence and was only interested in selling and also pressurized saying that you will loose the property if the deal is not done and it is a good buy.There is lot to mention.But As per the Consumer Protection from Unfair Trading Regulations 2008 Act they haven’t provided all the relevant information.Please I never thought I would be writing this review but seriously we are facing lot of issues because of this miss-sold property from Oscar James.We just want to give heads up to the prospective buyers.We have dealt with other estate agents but never faced the issues and they were very clear about all the condition of the house and showing every room in detail.
Consumer · 21 October 2022
Agent replied · 6 July 2023
Please firstly let me say how disappointing it is to receive an email such as yours and we are genuinely sorry for the issues you are experiencing.We do need to say that unfortunately we had absolutely no knowledge of the history with the tenants and maintenance problems within the house. We have never been involved with the letting of the property and had no previous experience or information pertaining to the tenants or the defaults which may be there. Our first ever visit to the property was on the 24th March 2022 for the valuation, Leaders, the letting agent let us in. We were not given access to room 1. Your viewing for the house was subsequently conducted on the 31st March 2022 where upon you decided to offer on the property which was accepted by the seller. Unfortunately we are not in a position to comment on any factors that we were not party too, ie maintenance, rent collections etc. Whilst purchasing the property both your surveyor and solicitor could have/possibly did make recommendations to get things checked, ie the surveyor would not confirm if the gas or electrics were satisfactory, neither could we, an estate agent. A mortgage offer was issued to purchase the property also which shows that the surveyor was happy to allow your lender to provide funding for the purchase of the property in its current condition. Your solicitor raised many enquiries from what I remember whilst doing the conveyancing, some of which were regarding tenants/rental amounts etc but without knowing how much they asked, again it is difficult for us to comment further. We would have never stood in your way to review the property and would have made sure this had been accommodated should such a request have been made. I cannot see that you viewed it a second or third time before proceeding. With regard to completing the purchase we are truly sorry if you felt forced to proceed however given 18 weeks had passed I hope you can understand the seller was getting very frustrated by this point as 18 weeks is beyond as usual and expected time for a transaction to be finalised with no dependent sale or onward purchase. We really hope things manage to work themselves out for you and do wish you all the best the future and most certainly take your feedback seriously.
★★★★★ 5/5
TrustpilotFantastic!!!
We recently sold our first home with Oscar James. All I can say is they have been amazing in particular Dom, he kept me updated throughout the process and explained anything I wasn’t sure on as selling our first home was very daunting! They truly went above and beyond and would recommend Oscar James to anyone.
Holly · 15 June 2024
Agent replied · 26 October 2024
Hi Holly! Thank you so much for taking the time to leave us a review! I’m delighted that your experience matched up to expectations and we’re always grateful for any recommendations.Hoping you’re enjoying your new home. Have a lovely weekendJames
★★★★★ 5/5
GoogleNow we’ve finally settled into our dream home through the purchase of Oscar James - Burton Latimer! I’d like to say a massive thank you especially to Rachel for all her hard work and dedication for the second time around and providing us with another fantastic home for our family! You are an absolute gem and a real credit to the property industry. I really do believe it was fate that our paths crossed again buying a house. So thank you again for the amazing and professional service you provide to us one again, we will be forever grateful to you! ✨🫶🏻
Coral · 14 February 2026
★★★★★ 5/5
TrustpilotMany thanks to Matt, Steph & Lois
Many thanks to Matt, Steph and Lois at Oscar James Northampton for the successful sale of our house in Earls Barton.Excellent marketing with video and photos on social media, as well as Rightmove etc. Throughout the whole process we were kept up to date with enquiries and viewing feedback.The really positive point was their confidence in the property valuation and at no time was a price reduction mentioned or suggested. Our previous experiences had been of other agents wanting a price reduction at an early stage to make their lives easier, rather than working hard to find the most suitable buyer and obtaining the best price.Many thanks again and we wish you every success in the future. We would definitely use your services again and recommend you to friends and family.
Martin · 7 January 2022
Agent replied · 6 July 2023
Hi Martin,Many thanks for taking the time to write such a lovely review and thank you once again for your business.Best wishes,James
★★★★★ 5/5
TrustpilotWe are only human,not everything in life is easy going
Firstly I think some people need to get all the information before they leave negative feedback when things don’t always go their way when they want.THATS LIFE IM AFRAID!!!but I suppose also that’s just typical humans just jumping the gun.I Just wanted to say big thank you to Olivia,Charlie,Dan & Lois at the Corby branch for all the help and advice they gave us and was always answering our questions as we did phone many,many,many times,so again THANK YOU FOR EVERYTHING
ANDY · 21 August 2021
Agent replied · 6 July 2023
Hi Andy,A BIG thank you for the review and I couldn't agree more! So pleased to have been of service and thank you for your business.Best wishesJames
★★★★★ 1/5
TrustpilotHorrendous Company - Do Not Use Them
Horrendous Company - Do Not Use them You Will Regret It. We left our rental property in immaculate condition and they have been attempting as many ludicrous ways possible to try to stop us getting our deposit back. We got the place professionally cleaned Twice before we moved out and they have been stalling giving it back, saying they are waiting on receiving a cleaning "quote" which has taken them over a week to get... I'd love to be able to upload their checkout inventory, it was the most absurd list I've ever heard. I've rented for over 13 years with many estate agents and these are the worst of them all. They enter your home when you're not in, we caught them once entering our property without our permission. They also entered with random people, nothing to do with their company. We caught them on our Ring DoorBell. We also get a patio done, which we agreed to pay half on the promise we'd get it back when we've checked out. It's been over 2 weeks and still nothing and they're trying to link this to the property. We will be taking them to court if our deposit and payment on the patio is not returned. Stay well clear.
Charles · 4 February 2025
Agent replied · 10 June 2026
We are sorry that you have felt the need to leave us a negative review. We pride ourselves on our customer service and work tirelessly to ensure that our review status remains high.
To respond to some of your comments:
Please be assured, we are not stalling in returning your deposit, it does not benefit Oscar James to do so, there is a process to follow which we are adhering to:
1: Check out report conducted
2: Report emailed to the landlord
3: Landlord responds with any additional comments
4: The report is emailed to the tenants
5: Contractors are instructed to quote for any works required
6: Once all quotes are obtained, the deductions are added to the TDS platform and the tenants are notified, by TDS
7: Tenants have the opportunity to agree or dispute any deductions.
8a: Should the tenant agree, all monies are returned accordingly
8b: Should the tenant disagree, the deposit is then held with TDS and the agent and tenant should try to reach an agreement
8c: Should this fail, the deposit is then moved to a dispute status.
9: The tenant and agent can upload supporting evidence to support the claim.
10: Once evidence is uploaded, an Independent adjudicator assesses the claim.
11: Adjudicator's decision emailed to all parties and payments made accordingly, by TDS.
We are currently at point 6 of the above process, the cleaning quote was carried out on Tuesday 4th February 2025 and the quote received today, 5th February 2025.
All quotes will now be added to TDS platform and all tenants will be notified by TDS.
We always follow the above process which is fair, ensures all deposit returns are handled correctly and most importantly we remain compliant.
With regards to entering a property without authority, we are aware of the situation you are referring to and have emailed you directly in relation to this, showing evidence of the authorisation given by your partner to enter. Oscar James would not allow anyone to enter any of our rental properties without prior authorisation or tenant knowledge and we can confirm there hasn't been any instances where this has taken place.
We have carried out all duties required to both you as the tenant and the landlord, ensuring transparency throughout the tenancy and since your vacating date.
Whilst we understand you may be disappointed and / or frustrated in our process, it's one we cannot and will not deviate from.
★★★★★ 5/5
TrustpilotGreat service...Highly Recommend
Great service...just got the keys to our new home and could not thank enough for the support and help by Oscar james Corby team, stayed in touch through out and even when the lawyers from both sides went slow they stepped in and push them through. Highly Recommend Oscar james Corby team and Massive thanks to Eammon for being so supportive and bang on through out the complete process.
Mr · 19 November 2024
★★★★★ 5/5
GoogleThank you soo much Dom for all the help you have given me in the conclusion of my transaction! Of course it is as always at times stressful but you have always been on hand to iron out any issues very speedily, giving me a very smooth transaction, you are a credit to your company and I would not hesitate to recommend you to any potential clients! Thank you so very much and also a thank you to Rachel for playing your part! A great professional team! Thank you!
Bev · 16 April 2024
★★★★★ 5/5
TrustpilotLeanne has been excellent to work with
Leanne has been excellent to work with. Extremely personable, quick at responding and knowledgeable about not only the industry but my particular property and tenants whenever I've had questions. This has been my first time renting a property and I've felt in very good hands.
· 19 August 2025
★★★★★ 5/5
GoogleHad a great experience when purchasing our first property. Communication was great throughout, and thanks to Dom specifically, who was always on top of everything and went above and beyond.
Joe · 14 December 2025
★★★★★ 1/5
TrustpilotOur home is in Desborough
Our home is in Desborough. On 5th November we went outside and when we came back we are shocked by seeing a board of Oscar James that our home is sold. We are not wishing to sell our home. Their irresponsible staff put a board of sold in our property when we are not at home without our knowledge or without our permission. How this will happen. We confused who sold our home without our knowledge and without signature and documents. We terribly shocked for some time because we don't know what's going on. Who sold our own home. So be careful when placing this type of board. This is not a fun or joke.
Biju · 5 November 2024
Agent replied · 23 November 2024
Dear Biju, firstly we are sorry that you've felt the need to leave this review. We can see that you've edited it 6 times so far.After our lengthy conversation earlier where we explained that our board contractor who is an external company to Oscar James erected the board in error and was meant for one of your neighbours homes (which we have successfully sold) and has subsequently been asked to rectify his error.We reassured you and tried to make it clear that we were not selling your home, this was simply a human error by our contractor and we apologise if this has caused you distress in any way. We have worked tirelessly to build a wonderful reputation in a very challenging industry and the fact that you have left this potentially damaging review is heartbreaking.
★★★★★ 5/5
TrustpilotIt was a great experience
I would have no hesitation in recommending Oscar James, having recently engaged their Northampton branch to sell my property. The team headed by Matthew Price & Stephanie were very supportive and professional in their dealings with me.The process of selling your property can be very stressful but they made the whole process straight forward. Also any questions were resolved and telephone or texts replied to promptly Regards Mrs Janice McCallum
Janice · 1 November 2021
Agent replied · 6 July 2023
Hi Janice,Thank you for taking the time to write us such a lovely review and thank you for your business.Best wishesJames
★★★★★ 5/5
TrustpilotProfessional & Proactive
Eamonn and the team were extremely proactive and helpful throughout the process of selling my Mum’s bungalow.It was a difficult time for my husband and me but the Oscar James team were thoughtful and caring.We received fair advice at all stages of the selling process. It took sometime to sell Mum’s bungalow but we were satisfied that Oscar James had followed our wishes.We would highly recommend Oscar James.
Carol · 30 July 2024
★★★★★ 5/5
TrustpilotProfessional ,polite ….
Professional ,polite ….. on the ball !!!! We sold our house in a matter of weeks! And over the Christmas period…..the photographer was amazing she showcased our home to perfection !! Almost made us not want to sell when we seen the brochure😀. Courtney kept us in the loop and was quick to Process all of the documentation required to speed up the process.Would definitely use them again.
Liza · 11 January 2022
Agent replied · 6 July 2023
Hey Liza,Thanks for taking the time to write such a lovely review and thank you once again for allowing us to sell your beautiful home!Best,James
★★★★★ 5/5
Googlevery happy with the service from Oscar James Burton Latimer. The moment the house went on the market they had viewings booked. Always giving feedback with in 24 hrs if not straight after the viewings. The marketing they used was fantastic high quality pictures, details and internet listing. Found a buyer with in weeks. The service kept on giving with the sales follow up getting the property to exchange and completion. Big thank you to Dominic, Rachel and the whole Oscar James team. I would have no hesitation in recommending and using again in the future
Jordan · 28 November 2023
★★★★★ 5/5
GoogleDon't usually leave reviews but have to give credit where credit is due! Kian was very quick in answering all our queries and explaining the whole process of letting. As first time buyers we had a lot of questions/worries, which were all handled brilliantly and made our experience way more relaxed than expected. What I was so impressed with was the speed that he got things done, polite manner and just fantastic throughout. We've had some personal issues that he worked around amazingly and was so supportive - never felt any pressure. I hope he gets the recognition he deserves, thank you Kian!
Joseph · 28 November 2023
★★★★★ 5/5
GoogleI was trying to buy a premises whilst overseas. Rachel was the realtor who performed the virtual viewings on 3 properties with me. I’m spite of time difference, each occasion she was punctual, professional, thorough, knowledgeable on property and area and did not make me feel rushed or pressured. Ultimately I did not buy, but I found Rachel to be an exceptional example of what a realtor should be.
Yatta Gibbs NY
G · 16 April 2024
★★★★★ 1/5
TrustpilotHorrible experience
Horrible experienceWe went on with Oscar James in Burton Latimer in dec 2022. Had very regular calls asking to reduce the price. Finally sold in October 23 to a manager who worked for Oscar James in Corby. He then pulled out with 4 weeks to go until moving. We found this to reflect very poorly on Oscar James and complained. Got a reply to my first email stating this person had been looking for a detached all along (ours was end terrace) and when he saw the prices coming down he’d bought a detached instead. my response to this email was ignored. Would never use again and always advise against using to anyone I speak to about moving
Rebecca · 5 June 2024
Agent replied · 26 October 2024
Hi Rebecca,I’m somewhat shocked at this review as the content is completely inaccurate and given the time since we marketed your property it’s surprising you’ve decided to leave this now??What is true is that your property did sell to an employee of the company which was divulged to you at the time of the offer being made. That buyer subsequently retracted their offer due to market conditions and also the state of your neighbors property which was explained to you at the time of their withdrawal. Despite the fact that your buyer worked for the business we have no influence over their decision and whilst both disappointing and a little embarrassing for us as an agency we can’t be held responsible for their decision. At no point did we stipulate they specifically wanted a detached property nor have they gone on to buy one.Unfortunately the process of buying and selling is incredibly frustrating as we as the agents are reliant on people following through on their word to commit to a sale or purchase but again ultimately this is beyond our control and things can happen. I’m sorry you’ve felt the need to write this review months after the event. We pride ourselves on being honest and transparent which is why the majority of our reviews are 5* and our consumers recommend us to their friends. Unfortunately in your instance it goes to show we can’t please everyone. I’d also like to add that the member of staff your referring to isn’t a branch manager of the company and that any calls made to you suggesting a price reduction were in line with market conditions at the time of marketing your home where interest rates were rising monthly and prices were declining, again beyond our control. It is our job to advise our clients on the necessary steps to secure a buyer in any given market and pragmatically if your home took that level of time to sell it suggests the price needed consideration. I’m aware that when you appointed an alternate agent it took significantly longer to find a buyer too so clearly this was no error on our part. We’ve worked tirelessly for 8 years to build our reputation in an impossible industry to please everyone, and take every review seriously. Yours concerns were responded to but ultimately we could not change the outcome.
★★★★★ 5/5
TrustpilotCouldn’t recommend Oscar James highly enough
Couldn’t recommend Oscar James highly enough. Initially, we went on the market with multiple agents as we were looking to purchase a new build. The other agents were absolutely awful, and when we decided to not pursue a new build but to start looking at purchasing an established house, my husband and I had no issues binning off the other agent and going directly with Oscar James to sell our home.The team in Kettering, especially Dom, Rachel, Anele and Alistair were fabulous, keeping in touch with us regularly regarding the sale and viewings of our home. We sold our home with Oscar James and then pursued a purchase with them also. They proactively helped us find houses to view and we ended up being shown our perfect home before it had officially been listed on the market. There were a few bumps along the way, nothing to do with our agents but more just the back and forth chain of selling and buying a home but they were so patient with us (me, it was me, I called daily at one point) and we’re genuinely excited for us once we had completed. My daughter who is 6 still asks to go in the office when we pass in town to say hi as they were always so lovely with her.Overall, amazing experience, but we’ve found our dream home now so sadly won’t be needing their services again but I highly recommend them to anyone looking for an agency who genuinely cares about you and your home.
Katie-Marie · 5 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
