Every review we hold for the Burscough office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5* experience - thank you!
Can’t speak highly enough of my truly wonderful experience with Anwyl; buying a new home is really daunting, but The Fairways team (in particular: Tom, Helen, Sarah and Gaz) bent over backwards to make sure my new home was as perfect as possible.Very grateful for a smooth and attentive experience! Great customer service!
Mary · 24 August 2021
Agent replied · 12 June 2024
Hi Mary,Thank you so much for your kind comments, we are very happy to hear how helpful our team were at our Fairways development. We will be sure to pass your feedback on and hope you enjoy living in your Anwyl Home for many years to come!
★★★★★ 5/5
TrustpilotHappy with Chris' aftercare work
Chris Appleton came to our home to carry out some remedial work to our stairs. The work was of good quality and he was very professional, friendly, and accommodating around my work calls. Very happy.
Daniel · 15 August 2023
Agent replied · 12 June 2024
Hi Daniel, thank you for your review about one of our Customer Service Technicians, Chris, he really appreciated it!
★★★★★ 5/5
TrustpilotLee Ashworth has attended our property…
Lee Ashworth has attended our property on a couple of occasions now, he is really helpful and knows exactly what is needed to get the job done.
Amy-mai · 19 February 2024
Agent replied · 12 June 2024
Thank you!
★★★★★ 4/5
TrustpilotLee ashworth the customer service…
Lee ashworth the customer service technician was very approachable and professional when he was doing some work at our home to investigate some mold. It would be great to have him back if we need any further support
Elin · 18 May 2023
Agent replied · 12 June 2024
Hi Elin, thank you for your review about Lee, we can certainly try and allocate any future work to him if we can!
★★★★★ 4/5
TrustpilotLocksmith
LEEASH the technician from Anwyl.He is a very professional locksmith. He replaced the lockmaster in a short time and I can open and close the door lock smoothly.
F · 22 January 2024
Agent replied · 12 June 2024
Hi, thanks for this review about one of our Customer Service Technicians, Lee, he really appreciated it.
★★★★★ 5/5
TrustpilotPeter Giddins arrived on time was very…
Peter Giddins arrived on time was very courteous and professional. Issue resolved quickly and neatly.
Wendy · 19 September 2024
Agent replied · 12 June 2024
Hi Wendy, thank you for taking the time to leave this review, it's great to read your feedback about the team at our Parc Aberkinsey development. Thankyou.
★★★★★ 5/5
TrustpilotJosh the customer service technician…
Josh the customer service technician who attended my house to reseal my bath was very professional and did a great job! Thank you!
Ben · 1 May 2024
Agent replied · 12 June 2024
Thanks Ben!
★★★★★ 5/5
TrustpilotOur visit today was to correct two…
Our visit today was to correct two errors made with mastic around the bath and in the shower .Chris Appleton did a good job .Prompt, personable and proficient . Thanks
Sue · 6 December 2023
Agent replied · 12 June 2024
Hi Sue, thank you so much for this review about Chris, it made his day!
★★★★★ 5/5
TrustpilotRichard and Josh spot on!
Richard and Josh came to replace a kitchen cupboard door today. They were prompt, efficient and very respectful of my property. Very happy with their service.
Ms · 29 February 2024
Agent replied · 12 June 2024
Thank you Ms Deans!
★★★★★ 5/5
TrustpilotGreat workman
Perfect, came in did the job perfectly and went, exactly what I needed, also very knowledgeable about other jobs that need looking at
James · 29 April 2024
Agent replied · 12 June 2024
Thanks James.
★★★★★ 5/5
TrustpilotChris Appleton did an excellent job…
Chris Appleton did an excellent job putting right a problem reported to Anywyl when we moved in .It did look to me when we moved in finishing touches were rushed & were overlooked
Neil · 15 September 2023
Agent replied · 12 June 2024
Hi Neil, thank you for your review, we're glad Chris was able to sort your issue for you. Sometimes our site teams can miss the odd thing when finishing a new home, we therefore have a Customer Service team to ensure we sort these things for our homeowners.
★★★★★ 5/5
TrustpilotLee Reynolds
Lee Reynolds Brilliant experience went above and beyond and you could tell straight away he was experienced and just wanted to get a proper job done. My front and back doors are now perfect
Lee · 19 August 2023
Agent replied · 12 June 2024
Hi Lee, thank you for taking the time to leave this review about Lee and great to read your doors are now perfect!
★★★★★ 5/5
TrustpilotPeter came as a cancellation last…
Peter came as a cancellation last minute. Clean, tidy and updated me on outstanding jobs. Great service
Charlie · 6 August 2024
Agent replied · 23 October 2024
Thanks Charlie!
★★★★★ 5/5
TrustpilotAnother thoroughly professional job by Lee.
Lee did a thoroughly professional job in giving the bannister a good sanding and varnishing, resulting in a smooth and eye catching finish. So different to how it had been left by contractors.
David · 6 September 2023
Agent replied · 12 June 2024
Thanks David, Lee was made up with your review!
★★★★★ 5/5
TrustpilotRich & Lee from the aftercare team!
Rich & Lee from the aftercare team did a great job at sorting out our ‘squeaky’ floorboards. They made sure the job was completed efficiently and explained what the problem was that caused the issue. Thanks!
Emily · 15 June 2023
Agent replied · 12 June 2024
Hi Emily, thank you for taking the time to leave this review about Richard & Lee! it is appreciated!
★★★★★ 5/5
TrustpilotLee Ashworth came back out to fix the…
Lee Ashworth came back out to fix the door lock he's done an amazing job and very friendly thanks again Lee
Ryan · 23 May 2024
Agent replied · 12 June 2024
Thanks Ryan!
★★★★★ 5/5
TrustpilotStratford, Alexandra gardens
We purchased a Stratford on Alexandra gardens the process from sales office at the beginning to now 7months on living in the house has been fantastic service from all. I highly recommend Anwyl and have referred a few friends and will carry on in doing so. Everybody's seems very friendly and helpful. 😊
Alana · 28 April 2021
Agent replied · 12 June 2024
Thank you very much Alana, we wish you many more happy years in your Anwyl Home!
★★★★★ 5/5
TrustpilotGood customer care
Paul arrived on time, kept me informed and completed tasks he could
KJM · 17 October 2024
Agent replied · 23 November 2024
Thank you
★★★★★ 1/5
TrustpilotNon existent customer service and after care.
From day one of moving into our house on the haygate fields development in February 2020 the customer service has been practically non existent they took months to respond to issues. When carrying out repairs to their shoddy workmanship they'd damage something else or make the matter worse each and every time they came round they were also extremely rude arrogant and poor at time keeping(Didn’t even show sometimes).Their customer service agent was totally flippant and uninterested in the list of work outstanding and came across as time wasting to get us beyond the warranty period.We’re now just out of the 2year warranty period with Anwyl and because I swore at one of their incompetent employees they have stated that I was threatening and they’ve told me they won’t return to correct a big list of issues that are still outstanding.I feel completely let down by this company and feel that they wiped their hand of us as soon as they received their payment.A word of advice look elsewhere don’t trust Anwyl.
James · 23 February 2022
★★★★★ 5/5
TrustpilotBath reseal
Came early and were pleasant and friendly did a good job
Mr · 28 October 2024
Agent replied · 23 December 2024
Thanks Dean
★★★★★ 4/5
TrustpilotHappy in Maes y Rhedyn
So pleased with our new home. Apart from an upset about completion date, service has been great from Ken and Stephen on-site. Snags resolved reasonably quickly (apart from waiting for our garage door to be repainted!). Good quality fittings, appliances and finish.
Gareth · 5 November 2022
Agent replied · 12 June 2024
Hi Gareth, Thank you for your review, it is appreciated! If you are still waiting for that garage door(!) please get in touch with Customer Services (03300 244955) and a member of the team will be happy to help. Thanks again!
★★★★★ 5/5
Trustpilot46 Chaucer Road
Good working attitude. Was very pleased with the service given.
Fungmei · 9 November 2024
Agent replied · 23 December 2024
Thank you
★★★★★ 5/5
TrustpilotChris Appleton - repair work
Chris Appleton completed our works with minimal disruption and was courteous and polite throughout. The work was carried out to a high standard and everything was cleared away without a trace.
Vicky · 2 October 2023
Agent replied · 12 June 2024
Hi Vicky, thank you for this review, it is appreciated!
★★★★★ 5/5
TrustpilotCarly
Paul h. was very helpful and informative, he couldn’t do all jobs required as I needed a number on my door and he wasn’t supplied with it, other than that he was very polite and did the job promptly
C · 1 February 2023
Agent replied · 12 June 2024
Hi Carly, thank you for leaving a review about one of our technicians, Paul. We know how much he will appreciate it. Please make sure you have reported the missing door number to your Customer Service team and they will be able to sort this for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
