JonSimon Estate Agents Burnley reviews

★★★★★ 5/5

Google

Just moved into one of their properties and have mostly dealt with Harvey who has been so helpful, informative and always responds to calls/ email queries promptly. I had a few issues with my old property and needed to delay my moving in date with these guys and have got to say, they were so understanding, polite and empathetic. The team in Burnley are actually all lovely people and I will happily rent off them forever. Before you move in they process their credit checks with Rightmove. I was a little worried as my credit score isn't great but i was honest on the paperwork about it and i passed everything with no other questions asked. On moving in, they give you an information pack with the gas and electricity safety checks that have been done along with pictures of each room, utility readings to provide my suppliers with and a handy government information pack plus emergency contact numbers should i ever need them. From my experience, i couldn't disagree more with the review below left by Chloe as they are so transparent and helpful and I am sure if i had any issues they would deal with it promptly and professionally. Really happy with the team in Burnley and also my new home!! Highly recommended and great service. Thanks guys :-)

Cazza · 1 May 2025

★★★★★ 5/5

Google

I can’t recommend Harvey and the team at Jon Simon Estate Agents highly enough. From the very first point of contact, they were friendly, professional, and incredibly knowledgeable. Harvey guided me through every step of the process with clear communication and genuine care, making what can often be a stressful experience feel smooth and manageable. Harvey answered any questions and he was knowledgeable about the property. The marketing of the property was spot on, the photos and listing really highlighted its best features. The Viewing was arranged appropriately and efficiently. Their dedication, transparency, and professionalism stood out at every stage. Huge thanks to Harvey and the whole team at Jon Simon; an outstanding service all round!

Darren · 10 April 2025

★★★★★ 5/5

Google

I just purchased my first property from Jonsimon, I just want to thank the team from the viewing to collecting the keys they have been so patient and helpful and a shout out to Grace, Kept me informed in advance stress and hassle free

Mustafa · 24 March 2026

★★★★★ 1/5

Google

What can I say... If I could rate it 0 I would We had leaks constantly from the shower having to get someone round... and then the sinks kept being blocked bathroom and kitchen 4 times..MICE PROBLEM THAT THEY KNEW ABOUT FOR 5 YEARS!!! Let us move in even though they knew about this issue... I spoke to a guy on the phone about it and he said it was an ongoing problem for 5 years.. we've lived in the house 2 years and you let us move in knowing this was a reoccurring problem... Wallace pest control came round and agreed there was an infestation..Thin carpets and not even measured properly...!! They used filler near the door instead to fill carpet caps up.... Got spoken to like rubbish by a guy on the phone asking where the plumber was when I had to turn my main tap off as water was leaking behind my washing machine WHERE A PLUG SOCKET IS!! THAT COULD OF SET ON FIRE!!! His response was "You just have to wait" not waiting for a plumber when we got a 7 year old that needs to drink and clothes to be washed and dishes to be cleaned!!!.. I've got photo evidence of emails back and forth about problems with the house I was renting then had the cheek to up my rent from 450 to 475 while there has been on going problems with his house... The celing in the bedroom is due to fall down it dips and had someone come round saying " it's fine " they didn't even touch the celing They just stood at the bedroom door and look st the celing Im telling u now it's coming down and the board is hanging down being held up by wallpaper... it will soon fall down.. There is literally 1 plug socket in the bedrooms and around about 2 in bedroom a legal requirement is 3 sockets for a bedroom ( already asked about this through citizen advice) My pipe bursted in kitchen flooding kitchen and I couldn't empty my washing machine their reply was " take ur clothes to a laundrette for now" Was u gonna pay for it? No? This is the worst agency I've rented off in my life They literally let you move into the property knowing about these issues I'd avoid this agency as they don't care about what the property is like only the money they don't care about their tenants at all.. Black mold that keeps coming back!! Drafts making the house freezing Condensation all the time... I could go on and on about these issues Carpet not even been fitted properly either The only person to listen to my concerns was Laura everyone else there was absolutely useless!! But even when listening to my concerns nothing was to be sorted properly and got someone round to do a "quick job" I'd love for one of the agency workers to stay in this property for a week or two weeks to actually see what it's like before renting a property like that to anyone!! The house on kime street isn't liveable !!! Until all the problems are sorted Oh and there is mice issues because the pest control put poison down and they've been nibbling at it They're everywhere, in floorboards, celing, loft, under shower , u can hear them scattering about in the white pipe top of boiler Behind the sink, where the washing machine goes AND THEY BROKE MY WASHING MACHINE I HAD TO BUY A NEW ONE FOR CHEWING MY WIRES !!! Stressed a pregnant woman out and not giving a damn I'm glad to off moved ... I will never rent of this agency again... my advice for yous are don't even bother with this agency That's my review for here , I'd add pictures if it let me

Chloe · 8 March 2025

★★★★★ 5/5

Google

I have resided in my property, with JS as the agent, since it was bought by my landlord with me as a sitting tenant, for the past 2-3 years. There was issues in the beginning with an ex member of staff, but now I only deal with Laura and …

Martine · 14 October 2025

★★★★★ 5/5

Google

Such a smooth transaction. Gareth and Grace were "friendly professionals", not stand offish or presumptious, just kind attentive, helpful people. They kept us informed of proceedings. Would definitely recommend them. Rates are v competitive with good service.

Sandra · 16 December 2025

★★★★★ 5/5

Google

Jon Simon have managed one of our properties for a few years. Everything has been carried on time with no issues. Laura has always been cheerful, helpful and acted in a professional manner. We are now selling the property. Many thanks Regards Roger Kendall

Roger · 19 May 2025

★★★★★ 1/5

Trustpilot

Worst agency we've dealt with

Worst agency we've dealt with. Went to see one of their properties to let. I was happy with it and wanted to proceed. They had other viewings and after a few hours gave us a phone call saying landlord chose us. The very same day we filled the forms and next day they tell us we can't get the house anymore because we are self employed and currently live in North East and wanting to relocate to North West and that's why it isn't secure income. We wanted to pay for full 6 months, later on even offered to cover 12 months. But those people FAILED to understand that we have £30,000 in the bank account and also another £115,000 pending as we are getting this money after the sale of our house in the bank account. £145,000 cash was not enough to rent us a house because we don't have secured jobs. Absolute waste of time. Not only they posted the property I wanted a week prior yo viewings (it was empty for more than a week until they started doing viewings). So think twice before you decide to let this agency deal with your property or you want to rent from them. 7 hours on the road wasted completely and huge disappointment we had to experience because of this agency. AVOID.

Skaiste · 28 August 2025

★★★★★ 5/5

Facebook

Worst agency we've dealt with. Went to see one of their properties to let. I was happy with it and wanted to proceed. They had other viewings and after a few hours gave us a phone call saying landlord chose us. The very same day we filled the forms and next day they tell us we can't get the house anymore because we are self employed and currently live in North East and wanting to relocate to North West and that's why it isn't secure income. We wanted to pay for full 6 months, later on even offered to cover 12 months. But those people FAILED to understand that we have £30,000 in the bank account and also another £115,000 pending as we are getting this money after the sale of our house in the bank account. £145,000 cash was not enough to rent us a house because we don't have secured jobs. Absolutely waste of time. Not only they posted the property I wanted a week prior to viewings (it was empty for more than a week until they started doing viewings). So think twice before you decide to let this agency deal with your property or you want to rent from them. 7 hours on the road wasted completely and a huge disappointment we had to experience because of this agency. AVOID.

Skaiste · 28 August 2025

★★★★★ 5/5

Google

Grace was fantastic! Always there to help and answered any questions. Smooth customer services. Would highly recommend!! X

Ashleigh · 30 November 2025

★★★★★ 5/5

Google

I haven't had any buying/selling experience with these agents however, Gareth has been very keen to assist with any queries/questions and has provided me some info. about some of the areas I am interested in viewing properties in. Can't fault the service provided & turnaround time for email responses. Thank you

Holly · 8 October 2024

★★★★★ 1/5

Trustpilot

Unlawful in Practice - Avoid Avoid Avoid

A lettings agent that is happily complicit in and supportive of unlawful practice by a landlord in the Burnley area resulting in thousands of pounds of stolen property. Director Gareth is devoid of impartiality and morally barren. Member of staff Tristan is woefully inept, wholeheartedly unprofessional and whose only competence is his consistent, considerable rudeness. A frankly vile company.

Anon · 12 April 2024

★★★★★ 5/5

Facebook

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Jean · 6 September 2022

★★★★★ 5/5

Google

Really great service from the staff, Harvey Crawford helped us find an amazing property in Burnley and are really responsive. They have helped answer all my questions with problems with the property and I would recommend others to meet with him specifically.

Manfredo · 20 January 2026

★★★★★ 5/5

Facebook

I've used Jon Simon twice now in the past 12 months to source new tenants for my rental property, and I have to say, the whole process was a breeze each time. Nothing was ever too much trouble for Liam, Ryan, & Lee. Always friendly, courteous, & helpful. Certainly not like the stereotypical estate/letting agents whom I've had the displeasure of dealing with previously! Fees wise too, amazing value for money. I emailed a dozen local estate/letting agents last year when my property was due to come back on the market, and out of the handful who replied without me having to chase them up again, Jon Simon were not only the cheapest, but they were the first to respond, and most importantly they weren't pushy either. Highly recommend these guys.

Andy · 18 March 2016

★★★★★ 1/5

Google

I recommend exercising caution when dealing with this letting agent. As a landlord, it's essential to ask the right questions and carefully review all paperwork. In January 2025, I had a nightmare tenant placed in my property; they were on …

Teju · 14 December 2025

★★★★★ 1/5

Facebook

This company are so rude. I booked in to potentially see 6 properties with Jon Simon today for rent. They called at 10am to cancel my 2 o'clock viewing. This is AFTER I'd taken the last of my holiday entitlement to make sure we could fit them all in. And all I got was "yeah I'm really sorry about that" in an incredibly bored tone. No offer of any other properties or even trying to arrange another date. The reasons they gave me for cancelling would have been of use to me had it been yesterday. I refuse to associate with rude people and companies and in my opinion Jon Simon is one of the worst - being rude but masquerading as people who care.

Eleanor · 12 May 2015

★★★★★ 1/5

Google

I am extremely dissatisfied with the service provided by this agent. Not only are they unprofessional and overpriced, but they also caused damage to my property and failed to take responsibility for it. I live in a block of apartments with a dedicated parking bay. During a recent viewing, the estate agent parked in the bay next to mine and managed to scrape my car on two separate occasions. To make matters worse, they did not inform me of the damage they caused. Their lack of accountability and disregard for my property is unacceptable. This incident, coupled with their overall poor service and inflated prices, makes it clear that this agency is not to be trusted. I would strongly advise against using their services.

Guy · 27 July 2024

★★★★★ 5/5

Google

Excellent service throughout the purchase of the property and even after the sale had gone through. Really swift and helpful response to any calls and emails. Grace, our assigned agent, went above and beyond to make the whole process as stress-free as possible. Highly recommended.

David · 14 October 2025

★★★★★ 5/5

Google

Coming in from America, Harvey Crawford and other staff were so kind and patient and made the stressful transition into housing here easy! Would highly recommend

Colby · 14 February 2026

★★★★★ 2/5

Trustpilot

It took 7 phone calls to arrange a…

It took 7 phone calls to arrange a viewing for a property. I had two basic follow up questions regarding the property that I had prior to wanting to make an offer. I was ignored via email and phone call. I then received a voicemail meant for someone else with another false promise that someone would get back to me with basic info on the property, safe to say this never happened. Total incompetence.

Lauren · 27 June 2024

★★★★★ 5/5

Google

i was pleased with the way he conducted the viewing and advised me. Grace, who came with the prospective purchiser was also very good. Hopefully now the sale will go through without any hitches.

Andrew · 31 October 2025

★★★★★ 5/5

Google

Harvey who dealt with me was helpful and reassuring with a warm manner. An asset to the company.

Celeste · 14 March 2026

★★★★★ 1/5

Trustpilot

Bad letting and sales departments

Bad letting and sales departments. I wanted to give 0 stars if I could. On the letting side, my past experience are about bad communication. More recently on the sales side of things, I wanted to view a tenanted property and the agent confirmed it is well maintained (his own words). I wasted my time as the property was in a very poor condition and needs a heavy refurbishment, implying the agent was lying to get me to view it. Being honest could have saved me time and saved them resources (attending the viewing)

HB · 9 January 2024