Romans Burnham reviews

★★★★★ 5/5

Trustpilot

Lettings With Romans

Romans is definitely professional with estates! I specially would like to thank Taylor Hepworth for his knowledge of Lettings and for being very kind and patient with my all questions!

Cindy · 28 July 2023

★★★★★ 1/5

Trustpilot

Awful communication.

The communication from start to finish was appalling. I was not made aware when my offer was accepted that the company accepting my offer, did not physically own the property and that it would be very hard to get a mortgage, due to the term of ownership. I then applied for mortgages and learnt this when I had already gone through the motions. I had to endure three mortgage applications due to not being told first hand that Springmove did not physically own the property at point of offer acceptance. If this had been communicated early doors by Romans, I truly believe the whole purchase would have been less stressful and quicker.I ended up having to email the seller direct to also push things forward as no one at Romans seemed to want to pull their finger out and told myself that ‘i was too emotional’- great Customer service there. I would not recommend this estate agent to anyone.

Laura · 1 June 2023

★★★★★ 5/5

Trustpilot

Excellent service!

Excellent service! Chris and Dan especially have been fantastic throughout the process, very quick and clear communication and very accommodating to allow measurement visits etc. Would highly recommend to anyone!

HannahB · 9 July 2024

★★★★★ 5/5

Trustpilot

Romans are great - highly recommended

Romans are great. I bought, let and am now selling through them and I’ve never been disappointed. Great, friendly and knowledgeable team. Special shout out to Alfie for all his help.

LAURA · 27 June 2023

★★★★★ 4/5

Trustpilot

Lorraine Eivers was fantastic

Lorraine Eivers was fantastic! Quick replies and always keeping us updated, not sure what we would have done without her!

Kirsty · 15 March 2024

★★★★★ 5/5

Google

Very professional team. Just bought the house from them and they were really helpful and kind throughout the process. Will Baggs is real asset for them. His knowledge about the local market is commendable. I bother them so many times and they always understood and had lot of patience. I will recommended you at any time.

Chander · 22 June 2018

★★★★★ 1/5

Trustpilot

Unprofessional company

I have been asked for a reference which I was more than happy to provide in a timely manner but have literally been hounded by your company as if a close family member has died or there is a massive emergency. I received an email at 10pm on 25th May, 8.30am on 26th May (NOTE - NOT DURING WORKING HOURS).This was followed up by a phonecall at 8.27am, 8.58am (3 calls) and finally 10.05am on 26th May (while I am working and in meetings and had to answer to stop the incessant hounding).All chasing for a reference for the 22nd July 2023 which is 8 weeks away.This is an unacceptable way for your company to conduct reference requests and I seriously suggest you allow a reasonable amount of time before literally hounding people with non urgent requests. This is a completely unprofessional way to conduct a business.

MS · 26 May 2023

★★★★★ 1/5

Google

AVOID! Be careful of fake reviews which are all asked to be made by tenants! Absolutely horrible dealing with this company, impatient, rude, they do not provide the right information in order to push you to certain decisions!! Proceed with caution.

Yahya · 23 November 2023

★★★★★ 2/5

Trustpilot

Do your own viewings

Do your own viewings. No one knows the area like yourself, and you can praise your property along the way.The more you do the more confident you will get “ Trust yourself “

D · 9 May 2024

★★★★★ 1/5

Trustpilot

Romans Camberley - terrible

Romans Camberley - terribleArranged 4 viewings for Saturday morning (I live 60 miles away from the properties and communicated this when arranging). Speak to Romans Friday morning to confirm. Travel 60 miles Saturday morning to attend the viewings. Get a call 30 mins before to inform you that 3/4 properties are no longer available and 1 cannot be viewed due to unforeseen circumstances.Less offended by the 1 unforeseen (ill tenant, these things happen) more about the 3 other properties that mysteriously were no longer available within 24 hours - Romans could have told me this at any point on Friday. Avoid them if possible. I will steer clear of any property marketed by them. Judging by some of the other reviews on here, seems like a near miss.

Peter · 20 May 2023

★★★★★ 5/5

Trustpilot

I had the pleasure of working with Saffron

I had the pleasure of working with Saffron during my first rental experience in the UK. She was incredibly understanding, informative, and quick to respond to my emails and phone calls. I greatly appreciated her support and guidance throughout the process, and I'm truly grateful for all of her efforts.

Yasin · 15 March 2023

★★★★★ 5/5

Google

Had great pleasure buying house through Romans. Fraiser,Will and Charlotte were always extremely helpful and dealt with any issues prompt. Highly recommended

Sofia · 22 June 2019

★★★★★ 5/5

Trustpilot

Very helpful and professional!

Very helpful and professional!Katie Page was an incredible help in my journey to finding a rental property. She was very professional, friendly and responsive when helping me with my inquiries.

Renée · 10 July 2023

★★★★★ 1/5

Trustpilot

Deposit Loot- Holding for Ransom

We rented an apartment in RG1 8AQ from 30-Nov 21 to 31-Mar 23. We paid Romans rent for 16 months and when returning the deposit they deducted 2 days of rent for 30-31 Mar'23, which is cheating and loot. I had a lengthy telephonic discussion with my relationship manager, trying to convince him that we are due to pay only one day's rent i.e. 30-Nov 21. Assume we had rented the property from 01-Dec 21 then we wouldn't be due any rent as we paid 16 months of rent. So clearly we were due for only one day's rent, for 30-Nov 21. But Romans won't understand and insisted we pay two days rent, that too for two days in March 23 when the rent was higher than the rent at which we started in Nov 21. If they were a honest company they should have taken one day's rent at the beginning of our stay and then say that now on your rent will be month on month from 01-Dec 21. It's a clear case of loot.

KISHORE · 13 May 2023

★★★★★ 1/5

Trustpilot

Deposit Extortion

I have been in rentals my entire working life & with the exception of CarillionAmey who managed MOD married quarters, I have never had such poor responses to defects or been so ripped off when moving out of a property. Costing me well over £600 (incidental £50 more than I sold my car for) for a house we rented for just 15 months and left in better material condition than we found it. Sorry tell a lye, with the exception of one screw I put in to hold a mirror and several crumbs found in the seal of the fridge door... on second thoughts maybe they had a point! Examples of the claim were £25 for missing flowers - we moved out in winter, they are perennial! Charging for a cleaning company to fully clean the house, again! And of course at a higher price than the cleaning firm we used. This was all challenged and put to the so say impartial HF Resolution Ltd. However this is all done via the estate agent who deliberately did not submit evidence provided. My wows are eclipsed by colleagues and friends who have had the same treatment when renting through Romans. They have been charged sums over £2000 on moving out of a property. In short I would rather be homeless than rent through this lot again!

Christopher · 13 May 2023

★★★★★ 5/5

Trustpilot

Process was very quick and efficient…

Process was very quick and efficient but at the same time, very helpful and thorough. The agent I have been mainly dealing with, AYSE YERLIKAYA, has been very helpful throughout

Harri · 8 July 2023

★★★★★ 5/5

Trustpilot

I reported a much needed repair

I reported a much needed repair, and within 24 hours a replacement had been fitted, thanks to Ben.Once again Ben went above & beyond to solve the issue !Thank you Ben

Shirley · 9 June 2023

★★★★★ 5/5

Trustpilot

Excellent service

I am a first time landlord who has let out my property using the 'premier' fully managed service. The work, advice and guidance they have delivered was excellent. I cannot recommend them highly enough.

Mr · 11 April 2024

★★★★★ 1/5

Trustpilot

Very disrespectful and unprofessional

In my experience Buying from this company is completely different than renting from then . We would personally not recommend renting with Roman’s. They pride themselves on being professional and very organised . Our experience is very different. We have been very accommodating, allowing Estate agents into the flat at anytime/day so they can show potential buyers/renters around. Estate agents allowed several people to walk around our home on their own, and no one was asked to remove their shoes, even on very wet days. We felt they were very disrespectful. A sticky mark was left on carpet , possibly from someone’s shoe. The branch manager (Windsor) apologised for this , however our property manager was completely dismissive of our concerns, and not helpful at all. We found the company to be very disjointed. They could not even arrive for the check out at correct time sending us an email with 10.00 and having it in their diary for 12. The branch apologised stating it is because the company that arrange these bookings are oversea’s! Laughable really! Just found the company very unprofessional and would not wish to use them again in the future!

Jo · 2 May 2023

★★★★★ 5/5

Google

Jacob was an absolute star during my search as a first time buyer - dealing with all manner of silly questions and a multitude of viewings. Always prompt to reply to queries, super friendly but always professional. Wouldn't hesitate to use Romans in the future - can't fault the Burnham team.

Emma · 21 June 2020

★★★★★ 5/5

Trustpilot

Sang's Excellent Services

I was pleasantly surprised with the helpfulness of your Mr. Sangharsha Gurung, Senior Lettings Consultant, when I collected the keys to my rented property in Green Park Village. Sang had been forthcoming not only to the matters related to my rented property, but had also had the things done like the hard-copy documents, etc which might not be his responsibilities, to say nothing of advising me about the know-how to a total stranger in UK like me.I have to say that Sang's services is impeccable and hope that my compliment to him will be duly conveyed to him and his superiors.

Elton · 27 April 2023

★★★★★ 5/5

Trustpilot

On time and prompt with all different…

On time and prompt with all different steps, that was very much what made up my mind to go with your agency , one agency didn’t turn up and forgot the appointment, arrived after calling to prompt them about the appointment, the other one couldn’t fit me in until a week later, so the speedy service of your company made all the difference.Only negative I wasn’t told at first meeting about the charge for photography and Energy certificate.

Vhooles · 23 June 2023

★★★★★ 5/5

Trustpilot

We are renting a property in Winchester…

We are renting a property in Winchester and yesterday we had a routine property visit done by one of the agents from Romans. It was managed very efficiently, with great care and with very friendly approach. The agent was professional and what I particularly appreciated was that our privacy was respected. Five stars to Romans for great service!

Arina · 25 March 2022

★★★★★ 5/5

Trustpilot

Romans Windsor - Sales

Thank you Romans Windsor for being your amazing, professional and dedicated selves.We have just sold our house with Pierce in the Windsor office and he has been nothing but professional, supportive and helpful. Love the fact that Romans have a dedicated moving department to support the sales and purchase process making is so much less stressful. I would highly and happily remembered Romans Windsor.

Caroline · 3 March 2021