Romans Burnham reviews

★★★★★ 1/5

Trustpilot

Left Without a Washing Machine for a…

Left Without a Washing Machine for a Month - We were left without a washing machine for a month, even with a new baby in the home. Unfortunately we are only renting due to an ongoing divorce, but the experience is less than satisfactory. Sarah George just provided the worst service... Evidenced in multiple email chains (not included here), we had to continually chase for updates, push for work to be quoted for, push for reviews once the work was considered too expensive by someone who is doing nothing for the free money they earn each month, and still to no success wait for more than four weeks. After raising a formal complaint, this was picked up and handled well all things considered. It was accepted that the time was too long and this should not have happened, however it doesn't correct the amount of stress and inconvenience caused by what ultimately amounts to a lack of care, professionalism, or competency to do the work. The fact that this is a cheap wear and tear issue, caused a ridiculous amount of problems. When investigating why such an item could be considered too expensive, we were advised by other people in the EA trade that (unofficial), Romans put extra % based fees on top to carry out the work, thus making them naturally go after the bigger items as they can earn more commission. If this is as true as it is believable, there is no surprise that the office coups pay little attention to the service direction and stand with the baseline property ethics (lack of), and just seek money for nothing. The industry will never be professional, and I recommend that renters look for a more tailored and personal service.

Daniel · 8 November 2021

★★★★★ 5/5

Trustpilot

Stephanie Furness and her team are very…

Stephanie Furness and her team are very pro-active.She and her team have kept me well informed.Very pleased with the service!

Mario · 5 April 2023

★★★★★ 5/5

Trustpilot

We had a difficult journey with this…

We had a difficult journey with this sale Romans supported me all the way the Staines team very professional thank you Staines

Robert · 21 January 2023

★★★★★ 1/5

Trustpilot

Worst experience ever with Romans

Worst experience ever with Romans. it was my biggest mistake to trust these guys. I am new in UK and managed to like a property to rent and paid the holding deposit right after that. It took almost 2 weeks for Romans to come back to me after that just to tell me my references are fake just because no one in my company was able to lift the call. I requested these guys to reinitiate the reference check and I was also willing to pay 6 months rent in advance but the agent kept on avoiding me on the calls and rather chose to reply on emails stating there is nothing they can do now and I have to look somewhere else. So I wasted 2 weeks of time waiting on these lazy people and now I have no choice but to continue paying more rent in hotel and hunt for another option. They dont understand humanity and wont do anything to help you out.

Saurabh · 21 October 2021

★★★★★ 5/5

Google

Kapil Gera is a miracle worker. He was able to help us buy our dream home by being able to guide us through the process of obtaining the maximum mortgage value at the lowest possible rate. If it wasn’t for Kapil’s excellence and professionalism, we would not be living in our dream home today! Highly recommend working through Romans Mortgage Services and in particular Kapil if you are lucky enough to get his time!

Farzad · 22 June 2018

★★★★★ 5/5

Trustpilot

Great service

I want to express my gratitude to Katie from Romans forher professionalism, knowledge, and dedication. She made the entire process seamless and stress-free. I highly recommend Katie to anyone in need of a reliable and efficient property expert. Thank you, Katie, for your exceptional service!

HuyBinh · 11 October 2023

★★★★★ 4/5

Trustpilot

Pretty good all round

Ongoing communications with the agent I deal with, Donna‑Marie Brant​​​​ are efficient and courteous. She keeps me informed and replies to my emails or calls in short order. If I'm ever frustrated it's usually down to a maintenance or tenant issue, not the service I'm receiving so generally happy with the service.

Gary · 25 April 2024

★★★★★ 5/5

Trustpilot

Great help !

Andrei was very helpful and was able to sort out and answer all the questions I had ! Would recommend Romans !

BENJAMIN · 19 January 2023

★★★★★ 5/5

Trustpilot

Great service

Charlie was very professional and friendly. He had only positive things to say about the flat and got it on the market very quickly.

Georgie · 2 November 2022

★★★★★ 5/5

Trustpilot

Professional, Quick and efficient

Good experience lots of communication with the process of our application, all went smoothly very professional at all stages. Would highly recommend, we dealt with Anais from Romans

Andrew · 16 May 2022

★★★★★ 1/5

Trustpilot

Trying to get an answer from Kayleigh…

Trying to get an answer from Kayleigh Douglas about the reschedule of a property inspection is painful. Highly unprofessional, and no response received to date, even off the back of a previous complaint for the same type of poor communication and lack of proactive behaviour. Romans is the worst agency we have had to rent from ever, and if I wasn’t going through a divorce at this time, we would definitely purchase as this type of service and labour is a good reason to never rent.

Daniel · 8 October 2021

★★★★★ 5/5

Trustpilot

Shevaughn was so helpful and sweet and…

Shevaughn was so helpful and sweet and friendly through my entire process of getting my new home. It was a pleasure working with her

Mona-Lisa · 17 October 2022

★★★★★ 5/5

Google

During our move from Saudi Arabia to UK, we were shown great care and dedication by Swati for identifying prospect properties for rent. Through her dedication, we were able to secure a rental contract in a very short time. Swati's assistance during the process was much appreciated, especially as we were entering the market for the first time in the UK

Arsalan · 24 September 2023

★★★★★ 5/5

Trustpilot

Property viewing experience

I went into the office to book a potential viewing, and I was looked after by Saffron - she was super helpful and booked me in for a viewing on the next day. She also took me around the property, informed me of all I needed to know and was very accommodating!

Pomme · 11 April 2024

★★★★★ 5/5

Trustpilot

First time renting

It was the first time renting, and Romans were great in taking us through the process from start to finish smoothly. Both Tim and Mark were very professional and punctual in their dealings with us and we were able to maximise our rental return.

Steve · 17 October 2023

★★★★★ 1/5

Trustpilot

Rental property owners DO NOT use Romans

Rental property owners should beware of Romans. They are just another property management company that want your money each month but do not want to do anything to earn it and deny any responsibility when work is carried out on the property.How can this be so, when it is they who contract with the person to undertake the work?!!Recent experience with Romans from Bracknell - Rental property next door had new back fence installed. Person contracted by Romans caused CRIMINAL DAMAGE to our fence by cutting through the arris rails and leaving our fence and gate with no support and leaving the back garden of our property insecure.When our tenant found this damage, we contacted Romans, who tried to deny it was even their contractor!! We requested them to come and take a look to get it sorted but they just wanted to wash their hands of it. Apparently their contract is with the Landlord NOT the contractor. How on earth do they work that one out!!We are considering whether to make a complaint to the police and then sue for repair costs, etc.We have been in touch with the owner who is so apologetic but I really do not think that it is his problem to deal with this from Australia. Surely it should be his Agent. Oh but sorry they do not want to get off their backsides and do the job that they are being paid to do.DO NOT USE ROMANS

Jacky · 27 August 2021

★★★★★ 1/5

Trustpilot

STAY WELL CLEAR

STAY WELL CLEAR. I was sold the No deposit option when starting to rent a property in Sandhurst. I didn't have the full deposit money but could of gotten hold of it no problem, but what I wasn't informed of, was the NDO is non refundable & doesn't cover you for any cleaning costs or damage at the end of the tenancy. I moved out of the property 4 weeks ago & the end of tenancy report was amazing, I cleaned the house top to bottom & been ex millitrary I know what is expected. However the report says residue food was left in the kitchen cupboards, the house was cleaned to a good domestic standard, but not to a professional standard. They now wish to charge me £572 for cleaning & a paint of a bedroom wall.Romans just wish to make money out of you. Kim the property manager, is a waste of fresh air. Countless of emails sent to her, ref a problem, only 1 reply saying, I'll speak with the landlady.They are all in this to make Money. Please read the reviews before using this company.

Graham · 14 August 2021

★★★★★ 1/5

Trustpilot

Speechless

I spent a day of back and forth e mails and a few phone calls on a property that I would have loved to rent.I said I would like to secure the property immediately, however possible.I had more than enough money for the deposit, (I ever offered more!) but was told the landlord would prefer the ‘no deposit’ non refundable option!!Seemed odd.Regardless, I accepted and gave my info as requested.(There would have been no reason for it to be approved).The following day, early afternoon, I get an e mail saying:Unfortunately, my colleague let the property yesterday. So it is no longer available. I have only just been informed now.What?!?!? Seriously?!?!Speechless.

Andrea · 12 August 2021

★★★★★ 4/5

Trustpilot

I’ve been looking for the right…

I’ve been looking for the right property for ages. Chris Wilkins in Reading has been a constant source of support and advice. Now I’ve found a property with another agent his help and support have remained invaluable!

Gary · 14 March 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and indifferent

Romans have not succeeded in selling my house after more than three months in a very strong market. I got bad advice about valuation at the beginning and have reduced the price three times. The viewing staff are very inexperienced and have a don't care attitude and I don't trust them in my house without me there as they have not left things as they found them. This is not accepted by the agent who is very defensive and unpleasant when I have asked for advice about why it hasn't sold and pointed out lack of professionalism of viewing staff and not being told whether there was any negotiation attempted after a low offer. I am locked into a contract which is longer than most others and they won't let me out of it.

Lynne · 4 August 2021

★★★★★ 5/5

Google

I had the pleasure dealing with David and Shannon in helping us find our new rental property in Wexham. They were quick in responding to any requests we had for the landlord and also gave us all the information that we needed for a smooth transition. As we had a pleasant experience I would recommend speaking to them if you a looking to rent.

Gursharan · 21 June 2023

★★★★★ 5/5

Trustpilot

I want to thank the whole Romans team…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.Many thanks..

Frank · 12 August 2022

★★★★★ 4/5

Trustpilot

Romans Windsor

A solid professional service. Gave honest advice regarding price/conditions of current market. Special mention to Pierce who persevered and was a constant professional even with high demands put on him from a buyer's perspective.

Gary · 3 March 2021

★★★★★ 5/5

Trustpilot

We had a property visit on saturday by…

We had a property visit on saturday by Aston Busby just want to say how lovely polite and respectful Aston was when doing our inspection.

Mrs · 8 August 2022