Every review we hold for the Burnham-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have just exchanged contracts on a house we have sold through GTH in burnham.
We dealt with Wayne who couldn’t have been more helpful. There were big delays in exchange due to a solicitor at the bottom and Wayne chased them tirelessly and provided constant updates to us.
I would highly recommend GTH and would like to extend our huge thanks to Wayne for getting us over the line!
Marie · 11 November 2025
Agent replied · 16 April 2026
Dear Marie - Thank you so much for taking the time to leave Wayne and our team in Burnham-on-Sea such a lovely review. It's wonderful to know that Wayne was able to support you so well throughout your sale and get you safely through to exchange of contracts. Your kind words and recommendation mean a lot to us and we wish you all the very best for the future ~ GTH
★★★★★ 1/5
TrustpilotNo written acknowledgement of a genuine…
No written acknowledgement of a genuine offer
This review relates specifically to GTH’s Development Land & Planning team at its Taunton/Blackbrook office.
We submitted a genuine written offer for the whole property on 22 July, subject to normal surveys and due diligence. GTH subsequently confirmed that it had passed our offer to the vendor within 48 hours. However, GTH sent us no acknowledgement or update. We chased on 3 August and eventually had to telephone on 10 August, 19 days after making the offer.
We were then told that a higher offer was being pursued and that no further offers were wanted. We also found the manner in which this was communicated dismissive.
In its written complaint response, a GTH partner said that the vendor had instructed the firm not to contact us while pursuing another offer. A vendor is entitled to reject an offer and is not required to negotiate. However, GTH did not need to disclose anything confidential or enter into negotiations simply to acknowledge our offer and tell us that it was not being progressed.
The Estate Agents (Undesirable Practices) (No. 2) Order 1991 requires estate agents to forward offers promptly and in writing. GTH says it fulfilled that duty by informing the vendor, but that does not explain why we received no basic written confirmation or status update. An instruction from the vendor not to engage with us should not remove GTH’s own responsibility to communicate professionally.
We previously removed an earlier review after realising that we had supplied an incorrect contact email address with our later complaint. We did that because we wanted to be fair. That explained why we initially missed GTH’s complaint response, but it had nothing to do with the original handling of our offer.
We have dealt with several other agents during our property search who have been extremely helpful, courteous and communicative. The contrast with our experience here has been stark.
Denise · 2 September 2026
Agent replied · 10 October 2026
Dear Denise,
Further to recent email correspondence with yourselves, we have offered to meet with you to discuss your complaint in person and hope to be able to reach an amicable resolution.
Best wishes, GTH
★★★★★ 5/5
TrustpilotExcellent service
We received excellent service from a very professional group of people. Viewings were handled with the minimum of fuss and GTH were nothing but professional and efficient throughout.
Mr · 22 September 2026
Agent replied · 10 October 2026
Dear Mr Wheeler,
Thank you for taking the time to leave us such a lovely review. We are delighted to hear you received excellent service and found our team professional, efficient, and helpful throughout the process.
We really appreciate your kind comments and wish you all the very best for the future.
~ GTH
★★★★★ 5/5
TrustpilotWe’ve been looking for a house for over a year…
We’ve been looking for a house for over 12 months and have dealt with a number of different estate agents during that time. We are now in the process of buying a house through the GTH Langport office and have been delighted with our experience so far. We found GTH’s staff professional, friendly, and the process has been both timely and effortless. Thank you GTH Langport for restoring my faith in estate agents. GMcK
Gaille · 29 September 2026
Agent replied · 10 October 2026
Dear Gaille,
Thank you for taking the time to leave us this lovely review.
We are delighted to hear that your experience with our Langport team has been such a positive one. It is great to know that the team provided an efficient service and helped make the process as smooth and straightforward as possible. We will be sure to pass your kind words on to the team, who will be very pleased to receive your feedback.
We wish you all the very best with your purchase and look forward to supporting you through to completion.
~ GTH
★★★★★ 5/5
GoogleGreenslade Taylor Hunt have been excellent in their helping us find our new home. We had 2 viewing appointments, which were both conducted in a no pressure manner and any questions we had about the property were answered.
After the last viewing our offer was made and we didn't have to wait long for our answer.
All communication with GTH is handled friendly and professionally, and we don't have to wait long for answers.
It's been a pleasure working with GTH.
Christopher · 11 July 2026
Agent replied · 11 October 2026
Dear Mr Harris - Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you felt well supported throughout your search for a new home and that our team was able to make the viewing and offer process smooth, informative, and pressure-free. It’s been a pleasure working with you and we wish you every happiness in your new home. If there’s ever anything more we can help with in the future, please don’t hesitate to contact us ~ GTH
★★★★★ 5/5
TrustpilotRecently sold a property through the…
Recently sold a property through the Taunton office who were totally professional and efficient from start to finish. Bill was excellent progressing the sale and keeping all parties informed.
V · 14 July 2026
Agent replied · 10 October 2026
Thank you for your kind review. We are delighted to hear that you found the service from our Taunton office professional and efficient throughout your sale. We will be sure to share your comments with Bill and the team. All the best. ~ GTH
★★★★★ 5/5
TrustpilotLynsey made the whole buying process…
Lynsey made the whole buying process very easy & straight forward we found the communication & response times very clear & fast.
Thankyou
Glen
Glen · 17 August 2026
Agent replied · 10 October 2026
Dear Glen,
Thank you for your kind review.
We are delighted to hear that Lynsey made the buying process straightforward for you, and that you felt supported throughout.
We wish you all the very best and every happiness in your new home.
~ GTH
★★★★★ 5/5
TrustpilotWell(s) above expectations.
A great experience with the team at the Wells branch of GTH. I feel it necessary to highlight how helpful they were throughout the process (from valuation, to market, and viewing to sale). In particular, Chris and Diane were fantastic to deal with.
Alexander · 13 March 2026
Agent replied · 1 June 2026
Dear Alexander, thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that your experience with our Wells team exceeded expectations. Chris and Diane will be so pleased to hear your kind words, and we’ll be sure to share them. We really appreciate your recommendation and wish you all the very best for the future. ~ GTH
★★★★★ 5/5
TrustpilotA very professional company
Miranda and the team at GTH worked assiduously to help us move. It was not an easy move as we had an equity release mortgage to carry over and our buyer had a set deadline. Miranda’s tenacity and professionalism ensured we were successful and we were delighted with the service they provided.
Suzanne · 14 December 2025
Agent replied · 24 December 2025
Dear Suzanne, thank you for your thoughtful review. We’re so pleased that Miranda and the team navigated the complexities of your move with such dedication. We will be sure to pass along your lovely comments and recognition of their professionalism. Wishing you all the very best. ~ GTH
★★★★★ 5/5
TrustpilotGreat service with a long chain
Great service with a long chain - Cher was excellent and could not find fault with her service and care give.
James · 10 August 2026
Agent replied · 10 October 2026
Dear James,
Thank you for your kind review.
We're thrilled to hear that Cher provided outstanding care and service throughout your experience. We will be sure to pass on your kind words to Cher and the team.
Wishing you all the very best.
~GTH
★★★★★ 1/5
TrustpilotAwful people
It seems if you're buying or selling a property they're lovely people but if you're renting with them, you are just trash. From the get go, they have been awful and foul towards me. Morning of signing a lease, we had a lovely (and recorded) phone call from lynne stating how she didn't want us to have the property and she wanted to put it on the market for more but we HAD to thank the landlord because she wanted us to have it. Now that same afternoon when we went in to sign everything, she decided to sit their and mock us asking if we could even afford it. I offered to show her that we had the money. Now down the line during inspection we had Beth who REFUSED to acknowledge me when I spoke or whenever I pointed out any issues with the house. She would only address or email my partner, I did confront her about this and questioned whether they actually put me on the tenancy agreement. Every issue I pointed out I was met me "I'll get a professional to look at it" obviously that never happened.
Rhianna · 29 April 2026
Agent replied · 1 June 2026
Dear Rhianna,
Thank you for your feedback. We acknowledge your comments, and we are sorry that you are unhappy. However, we do not recognise your account of events and wholly disagree with the characterisation of our team and processes.
We are unable to debate individual tenancies online. For privacy and legal reasons, we cannot publish or discuss any evidence, tenancy records, inspection notes, maintenance correspondence, or deposit information in public. However, what we can confirm is that any proposed deposit deductions are handled through the independent deposit protection scheme and must be supported by evidence.
We have noted your comments and will not be responding further in this thread.
Yours sincerely,
Greenslade Taylor Hunt
★★★★★ 5/5
TrustpilotGail was very helpful and responded to…
Gail was very helpful and responded to our emails very quickly. It made the first part of the journey very easy
Russell · 15 July 2026
Agent replied · 10 October 2026
Dear Mr Bridge, thank you for your lovely feedback. We're so pleased to hear that Gail was helpful and supportive, and that she made the beginning of your journey easy. We appreciate you taking the time to share your experience with us, and we will be sure to pass your kind comments on to Gail. All the best. ~ GTH
★★★★★ 4/5
TrustpilotI always felt that I was in good hands
I always felt that I was in good hands and that my interests were being well served. I was particularly impressed when my usual contact was on holiday and the agents for the people I was buying from raised a lot of awkward queries. Charlotte took over the matter temporarily and dealt with the questions very professionally and effectively. Docking one star because as always I dislike charges based on value of property rather than actual work done but this firm was at least the cheapest of the high street agents in Dorchester.
Mark · 24 April 2026
Agent replied · 1 June 2026
Dear Mark, thank you for your thoughtful review and kind comments. We’re very pleased to hear that you felt well supported throughout and that Charlotte was able to step in and assist so effectively while your usual member of the team was away. We will be sure to share your kind comments with the team. All the very best. ~ GTH
★★★★★ 5/5
TrustpilotVery good
Very good , Staff always willing to help with our purchase. Many Thanks Miranda and Colleagues.
Alan · 13 August 2026
Agent replied · 10 October 2026
Dear Alan,
Thank you for your kind review.
We're so pleased to hear that our team was able to support you throughout your purchase. We'll make sure your thanks are passed on to Miranda and the rest of the team.
We wish you all the very best in your new home.
~GTH
★★★★★ 4/5
TrustpilotMaisie has been very helpful
Maisie has been very helpful, friendly and knowledgeable. We are still in the process of moving and have just had our offer accepted. Hopefully, the next part of the process will run smoothly.
Samantha · 30 March 2026
Agent replied · 1 June 2026
Dear Samantha, thank you for your kind feedback. We’re delighted to hear that Maisie has been so helpful and knowledgeable throughout your experience. Congratulations on your offer being accepted. We are so pleased to hear that! We wish you all the best as you move through the remainder of the process. ~ GTH
★★★★★ 5/5
TrustpilotWhat a lovely company to deal with went…
What a lovely company to deal with went above & beyond especially Miranda she did everything she could to secure the sale we are one happy couple 🥰 5 stars 🌟 all the way 👍 Highly recommended many thanks 🙏 Steve & Jo
Steve · 13 December 2025
Agent replied · 24 December 2025
Dear Steve & Jo, thank you for taking the time to leave such a fantastic review. We’re thrilled that Miranda and the team could go above and beyond for you. Your recommendation is greatly appreciated, and we’ll be sure to share your kind words with the team. Wishing you both all the very best. ~ GTH
★★★★★ 5/5
TrustpilotSimply the best!
We couldn't rate GTH more highly. All members of staff with whom we've had contact have been unfailingly helpful, messages and emails are responded to promptly, and we have had excellent support throughout. Ollie worked his socks off to manage our chain and ensure it was secure. Simply the best!
Gail · 9 October 2026
Agent replied · 10 October 2026
Dear Gail,
Thank you for taking the time to leave us such a wonderful review. We are delighted to hear you had a positive experience with our team and found everyone helpful, responsive, and supportive throughout the process.
We know Ollie will be delighted to hear that his hard work and dedication made a difference, and we will be sure to share your kind words with him and the wider team.
Thank you again for your recommendation. We wish you all the very best for the future.
~ GTH
★★★★★ 5/5
TrustpilotGemma was extremely helpful fitting us…
Gemma was extremely helpful fitting us in on short notice knowledgeable about the property we viewed let us take our time we felt it was a good experience all round
Janice · 26 March 2026
Agent replied · 1 June 2026
Dear Janice, thank you for taking the time to leave your review. We are so pleased to hear that Gemma was able to assist you and that you found her knowledgeable and supportive throughout your viewing. We are delighted that your experience was a positive one, and we truly appreciate your kind feedback. All the best. ~ GTH
★★★★★ 5/5
TrustpilotProfessional and helpful
The agents in GTH Wells, have been extremely professional and helpful to us at all times. We have used them before, a number of years ago, our experience then was so positive we decided to go with them again. They have brought a great deal of relevant buyers to us and have quickly helped to sell our home again. We are extremely grateful.
Patricia · 15 July 2026
Agent replied · 10 October 2026
Dear Patricia, thank you for your wonderful review. We are delighted that you chose GTH Wells again and that we could help secure a successful sale of your home. Your trust and loyalty mean a lot to the team, and we are grateful for the opportunity to support you once again. We wish you all the best in the future. ~ GTH
★★★★★ 5/5
GoogleSale took a long time due to the current market conditions but the team at GTH Burnham were fantastic and really put in the extra miles resulting in a successful sale.
Gavin · 16 March 2026
Agent replied · 16 April 2026
Dear Mr Newman - Thank you for your kind words. We were delighted to have the opportunity of working with you and wish you all the very best for the future ~ GTH
★★★★★ 4/5
TrustpilotGood marketing of our property
Good marketing of our property
Viewings went.well
Quick feedback from GTH
Carolyn · 7 August 2026
Agent replied · 1 June 2026
Dear Carolyn,
Thank you for taking the time to leave us a review. We're pleased to hear that you were happy with the marketing of your property and that the viewings went well.
We really appreciate your feedback and thank you for choosing us.
All the best,
~ GTH
★★★★★ 5/5
GoogleThis was a rather protracted and complex sale. Robert Stone was very helpful from beginning to end of the process, and my wife and I are very grateful to him.
Nick · 19 March 2026
Agent replied · 16 April 2026
Dear Mr Archer - Thank you for your kind review. We’re pleased to hear that Robert was able to support you throughout your sale process. Your appreciation means a great deal and we’re grateful for the opportunity to work with you both. Wishing you both all the best ~ GTH
★★★★★ 5/5
TrustpilotPut on house on the market with the…
Put on house on the market with the company in September we had Chloe to come out and when through everything with us as we didn’t have a clue she was so good and very professional , we then started working along Alice she was absolutely marvellous with the understanding with viewings as my mum very concerned regarding her cats , she kept us in the loop weekly/daily all I can say it the South Molton office staff are all fantastic and thank you all for your help and support
Heidi · 28 February 2026
Agent replied · 1 June 2026
Dear Heidi, thank you for your lovely review. We are delighted to hear that Chloe and Alice were able to guide you through everything and support you throughout the selling process. We will be sure to share your kind words with the South Molton team. Wishing you all the very best for the future. ~ GTH
★★★★★ 5/5
TrustpilotWill was great through the entire…
Will was great through the entire process involved with selling our property. He was responsive, polite and also helped with liaising with others to help complete the chain.
Lisa · 28 March 2026
Agent replied · 1 June 2026
Dear Lisa, thank you for taking the time to leave this lovely review. We're delighted to hear that Will was responsive, friendly and professional throughout your property sale, and that his support helped keep the chain moving smoothly. We really appreciate your feedback and wish you all the best for the future. ~ GTH
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