Every review we hold for the Burnham-On-Sea office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleUpdated review
Upon leaving the property I was quite annoyed that deductions of £100 were passed to me for the following:
- Less than a meter squared area of carpet needed a cleaning extra due to being at the front door.
- 4 drops of dirt again needed removing.
- the bottom of a cupboard needed wiping.
My opinion is this would be 30 minutes work and no where near £100 worth of cleaning. What was more frustrating was after giving abbot and frost my response saying the cost is too high, I was pretty much ignored (or felt like I was) for 24 hours. I then emailed them again saying I just wanted my deposit back so accept the charge and within minutes it’s processed and they take the deduction. It comes across that they ignore you until you just accept what they state. Which is annoying as they were so good to start with.
Original review
A really good experience viewing several property’s with Debbie and the team today. What is also amazing is the communication throughout the process. Highly recommend!
Adam · 11 July 2026
Agent replied · 24 October 2025
Hi Adam,
Thank you for taking the time to update your review.
We were pleased to read your original comments regarding the viewing experience with Debbie and the team, and we are sorry to hear that your final experience has left you feeling disappointed.
Deposit deductions are never something we take lightly, and any proposed deductions are based on the condition of the property at the end of the tenancy, supported by the relevant check-out information and cleaning requirements. We appreciate that views can differ on what is considered reasonable, which is why tenants are always entitled to query or dispute any proposed deduction.
We are sorry if you felt there was a delay in communication. That was certainly not our intention, and we understand how frustrating it can feel when you are waiting for a response regarding your deposit.
Once you confirmed that you wished to proceed, the matter was processed promptly so the remaining deposit could be released without further delay.
We are disappointed that this final part of the process changed your overall view, especially after your earlier positive experience, but we do appreciate your feedback and will take your comments on board.
Abbott & Frost
★★★★★ 5/5
GoogleI have never had such amazing service from start to finish, Debbie went all out to help me this is what you need in a estate agent Rachel was also a amazing worker and helped me so much. I would highly recommend this estate agents as your get amazing service from all of them. Thank you to all the help you gave me and getting a amazing flat.
Danielle · 20 September 2026
Agent replied · 11 October 2026
Thank you so much for your wonderful review, Danielle! We’re delighted that Debbie and Rachel provided such amazing support and helped you find a fantastic flat. We’ll be sure to share your kind words with them and the rest of the team. Wishing you every happiness in your new home!
★★★★★ 5/5
GoogleWell, what can I say?? 5* is really not enough! I had a personal recommendation from a friend to give Ian a call about selling my mum's bungalow and I can honestly say that the service I received far exceeded expectations. Ian, ably assisted by TJ, make a great team. From initial enquiry, both were courteous, friendly and efficient and at times it felt like they were dealing with our sale exclusively, such was the level of communication. We had phone calls, texts, emails each time contact was made and we were kept informed and advised throughout the process. It was a very personal service and I would have no hesitation in recommending them to others. Ian was able to go above and beyond to resolve one small problem that arose to ensure the sale went through in good time. Thank you Ian and TJ for all your hard work to ensure a speedy and trouble-free sale. Could not speak more highly of their assistance.
Sharon · 11 May 2026
Agent replied · 11 October 2026
Thank you for such a detailed and generous review, it is genuinely appreciated.
We are really pleased to hear that you felt supported throughout the sale of your mum’s bungalow. Keeping our clients fully updated and making the process as smooth as possible is exactly what we aim to deliver on every instruction, so it is good to know that came across.
TJ and I both understand how important clear communication and a personal approach are, particularly when dealing with a family property, and we are glad we were able to help resolve matters quickly to keep everything moving.
Your recommendation means a great deal to us and we are grateful you chose Abbott & Frost.
★★★★★ 5/5
GoogleCan’t thank Debbie and Rachel enough for all the help they gave me trying to get my house, although it didn’t work out with that house I’m eternally grateful for everything they did and their continued support to find the right home for me
Leah · 27 September 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review, Leah. Debbie and Rachel will be delighted to read your kind words. We’re sorry that particular house didn’t work out, but we’re glad you found it easy to reach us. We’ll keep working with you to find the right home.
The Abbott & Frost team
★★★★★ 5/5
GoogleAbsolutely first class! Thank you to Ian who went the extra mile to get my purchase over the finishing line. Throughout difficult and stressful times, Ian was so calm and helpful and without his help, I don't think the sale would have happened. Thank you.
Carole · 11 August 2026
Agent replied · 11 October 2026
Thank you so much for your lovely review, Carole. It certainly wasn’t the easiest journey, but I’m delighted we managed to get your purchase over the finishing line! It was a pleasure helping you, and everyone at Abbott & Frost wishes you every happiness in your new home.
★★★★★ 5/5
GoogleAbsolutely brilliant service from start to end , very professional, kind caring and efficient team , would highly recommend to anyone buying , selling or letting
Very grateful to you all for everything you have done to make my selling run so smoothly , wouldn’t use anyone else Keep up the good work, look forward to coming back to you in the future, always recommending to family and friends you offer such professionalism without pressure and this is what I like ! Nothing is ever too much trouble
Kind regards
Nicola
Nicola · 11 August 2026
Agent replied · 24 October 2024
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. It means a lot to us that you found our service professional, caring, and efficient. We're grateful for your recommendation and are thrilled to have been part of your buying and letting journey. We look forward to working with you again in the future. Thanks again for your kind words and support!
Kind regards,
The A&F Property Group Team
★★★★★ 5/5
GoogleRachel is absolutely amazing! She’s helped me so many times with finding the perfect property and always goes above and beyond. I couldn’t recommend her enough! x
April · 11 September 2026
Agent replied · 11 October 2026
Thank you so much, April, for your lovely review! We’re delighted to hear how helpful Rachel has been in your property search. She always works hard to go that extra mile, so we’ll make sure your kind words are passed on to her.
Thank you for recommending Abbott & Frost, it really is appreciated!
★★★★★ 5/5
GoogleI have had many dealings with varous people in A & F over the years & more recently in the sale of my property. I find them to be an excellant estate agent, lovely people, very understanding of our requirements & nothing too much trouble. I very much appreciated their help & I wouldn't hesitate to use them again & I would certainly recommend 100% to anyone looking to sell or even to let.
Karen · 11 September 2026
Agent replied · 11 October 2026
Thank you so much Karen for your lovely review. It has been a pleasure helping you over the years and more recently with the sale of your property. We really appreciate your kind words and recommendation, and we’re so pleased you felt well looked after by the team.
★★★★★ 1/5
GoogleBased on my experience, I wouldn’t recommend, especially if you are renting through them.
I’m really disappointed with my experience. The people I’ve spoken to have always come across as polite and approachable, which made me feel initially reassured. However, that hasn’t been reflected in how my situation has actually been handled.
My main issue is with my deposit. It has now been over 2 months, and I am still waiting for a proper response or resolution despite following up multiple times. This has been frustrating and stressful, especially as it feels like there’s a lack of urgency in dealing with something that matters a lot to me.
Each time I call, I’m directed to the lettings team, but they often seem unaware of my case or any previous communication, even after I’ve been in touch repeatedly. This shows a clear lack of internal communication and coordination.
It’s disappointing because the conversations themselves feel positive, but the follow-through just isn’t there. I was expecting a more efficient and transparent service.
Sundar · 11 May 2026
Agent replied · 11 October 2026
We are sorry you feel this way.
As you are aware, we have now received the necessary quotations relating to the damage at the property and have been working to reach a fair outcome for both parties.
We understand your frustration, however, matters involving deposit deductions do take time, particularly where evidence and contractor quotes are required.
The next step is for the matter to be referred to the Tenancy Deposit Scheme who will review everything independently and contact you directly.
We appreciate that this is an important and sensitive matter and If you would like an update on the current position before it progresses to TDS, please contact the office and we will provide this.
★★★★★ 5/5
GoogleHaving relocated from the North of England with my work and struggling to view and find a suitable property in the area, I met the team at Abbot & Frost who quickly identified what I was looking for and matched me with an ideal solution. The process was fast and the support has been excellent. I can highly recommend the team from my experience with them. Thank you.
Chris · 11 July 2026
Agent replied · 11 October 2026
Thank you very much for your kind review, Chris.
We are really pleased we were able to help you find a suitable property after your relocation from the North of England. Moving to a new area for work can be stressful enough, so it is great to hear that the team were able to quickly understand what you were looking for and help make the process as smooth as possible.
We really appreciate your recommendation and wish you all the very best in your new home.
★★★★★ 5/5
GoogleI privately rented through A&F for a little while, Debbie and the team were second to none. Their service was always friendly and helpful, and they always actioned necessary maintenance issues quickly with clear communication. Unfortunately the landlord wanted to move back into his property and although the team were quick to offer other properties, my situation had since changed. I would however have happily rented through A&F again. Thank you to all the team for providing me with a peaceful tenancy.
Abby · 25 August 2024
Agent replied · 24 October 2024
Hi Abby, thank you so much for your lovely review. We are so pleased that you found our service second to none, we strive to go above and beyond wherever we can. It was a pleasure to help you and your family and we wish you all the very best in the future. If you ever need any assistance again we would be more than happy to help. Best wishes, Debbie & the team
★★★★★ 5/5
GoogleI had an outstanding experience with abbot and frost, with special mention to TJ and Ian. From the first call to closing, the team were incredibly professional, responsive, and knowledgeable about the local market. They listened to my requirements, provided clear guidance, and kept me informed at every step. Their negotiation skills secured a fantastic deal, and their support with viewings, paperwork, and coordinating with solicitors made the entire process smooth and stress-free. I genuinely felt I had a trusted partner on my side, and I would highly recommend them to anyone buying, selling, or renting. Five stars all the way.
Tommy · 11 January 2026
Agent replied · 11 October 2026
Hi Tom,
Thank you for taking the time to leave such a detailed and thoughtful review. We are delighted to hear you had an outstanding experience with Abbott & Frost and that TJ and Ian were able to support you throughout the process.
It is great to know that our communication, local knowledge and hands on approach made the experience smooth and stress free for you. Your recommendation really does mean a great deal to the whole team.
Kind regards,
Abbott & Frost
★★★★★ 5/5
GoogleRobert and the whole team at abbot and frost Burnham on sea have been nothing but great to deal with, from the moment we started our application to the day of getting our keys they made sure we were informed and understood the entire process!
Ben · 11 September 2026
Agent replied · 11 October 2026
Thank you so much, Ben, for taking the time to leave such a lovely review. It’s great to hear that Robert and the whole team made the process clear and kept you informed from start to finish.
We really appreciate your kind words and hope you’re settling in nicely and enjoying your new home. Wishing you all the very best from everyone at Abbott & Frost!
★★★★★ 5/5
GoogleCouldn’t recommend these people enough, they are so helpful and kind. They are all so patient with you and take the time to answer every and all questions you may have. The whole process of renting with them is so speedy and organised. Out of everywhere in burnham on sea, they are without a doubt the best! Thank you so much for all your help.
Fleur · 11 March 2026
Agent replied · 11 October 2026
Hi Fleur,
Thank you so much for your lovely review. It really does mean a lot to the whole team.
We always try to make the renting process as straightforward and stress free as possible, so it’s great to hear that you found everything organised and that the team took the time to help with your questions along the way.
Your kind words are very much appreciated and we’re delighted we could help you find the right place.
If you ever need anything in the future, please don’t hesitate to get in touch.
Best wishes
Ian
Abbott & Frost Estate Agents
★★★★★ 5/5
GoogleAn absolute pleasure to work with the team especially Rachel and Debbie, made the complete experience of moving to my new home.
Helpful and professional, would highly recommend this exceptional estate agent.
Colin · 3 October 2025
Agent replied · 24 October 2025
Thank you so much for your kind words! We’re delighted to hear that Rachel and Debbie made the whole process a positive experience for you. Moving home can be stressful, so it’s great to know they helped make it smooth and enjoyable.
We really appreciate your recommendation and wish you every happiness in your new home!, The Abbott & Frost Team
★★★★★ 5/5
GoogleIan has been very helpful, supportive and patient throughout this process. Lovely man to work with :)
Georgia · 11 January 2026
Agent replied · 11 October 2026
Hi Georgia,
Thank you very much for your kind review. We are delighted to hear you found Ian helpful, supportive and patient throughout the process. It was a pleasure working with you and we really appreciate your feedback.
Kind regards,
Abbott & Frost
★★★★★ 5/5
GoogleIan was fantastic from start to finish. Could not have been more helpful and friendly. Highly recommend
Kelly · 11 January 2026
Agent replied · 11 October 2026
Hi Kelly,
Thank you very much for your kind review. We are delighted to hear you had such a positive experience and that Ian was able to support you from start to finish. Your recommendation is greatly appreciated.
Kind regards,
Abbott & Frost
★★★★★ 5/5
GoogleBrilliant team! Ian from sales and Rachel from lettings went above and beyond for us which gave us the confidence that they do really care about there clients! Highly recommend 5 stars
Piers · 11 September 2026
Agent replied · 11 October 2026
Thank you so much, Piers, for the fantastic 5-star review! It really means a lot to both myself and Rachel to know that you felt well looked after.
We genuinely care about getting the right outcome for our clients, whether it’s sales or lettings, so it’s great to hear that came across. Thank you again for your kind words and recommendation, it was an absolute pleasure helping you.
Best wishes,
Ian, Rachel & the Abbott & Frost team
★★★★★ 5/5
GoogleRachel has been brilliant help - she has been in contact throughout the whole process and just made our home hunt so easy. Thank you very much.
Thomas · 24 September 2025
Agent replied · 24 October 2025
Hi Thomas,
Thank you so much for your kind words. We’re delighted to hear Rachel has been such a support throughout your home search and made the process easier for you. I’ll be sure to pass this on to her, she’ll be thrilled!
Wishing you all the best in your new home.
The Abbott & Frost Team
★★★★★ 1/5
TrustpilotBased on my experience
Based on my experience, I wouldn’t recommend, especially if you are renting through them.
I’m really disappointed with my experience. The people I’ve spoken to have always come across as polite and approachable, which made me feel initially reassured. However, that hasn’t been reflected in how my situation has actually been handled.
My main issue is with my deposit. It has now been over 2 months, and I am still waiting for a proper response or resolution despite following up multiple times. This has been frustrating and stressful, especially as it feels like there’s a lack of urgency in dealing with something that matters a lot to me.
Each time I call, I’m directed to the lettings team, but they often seem unaware of my case or any previous communication, even after I’ve been in touch repeatedly. This shows a clear lack of internal communication and coordination.
It’s disappointing because the conversations themselves feel positive, but the follow-through just isn’t there. I was expecting a more efficient and transparent service.
Sundar · 21 April 2026
★★★★★ 5/5
GoogleAbsolutely amazing company. Very kind people who answered all our questions right up to the move day and kept things in motion thank you all so much
Donna · 11 September 2026
Agent replied · 11 October 2026
Thank you so much, Donna, for your lovely review. We’re delighted that our team could answer your questions, keep everything moving and support you right through to moving day. It was a pleasure helping you, and we wish you every happiness in your new home!
From everyone at Abbott & Frost
★★★★★ 5/5
GoogleI found the home I was looking for. It’s beautiful, and the staff are friendly, welcoming, and very helpful. I would highly recommend them to everyone.
Yunus · 11 August 2026
Agent replied · 11 October 2026
Thank you, Yunus, for your kind words and for taking the time to leave us a 5-star review. It was a pleasure helping you find your new home. We wish you every happiness in your new property, and if we can assist you again in the future, we’d be delighted to help.
Best wishes,
Ian and the Team at Abbott & Frost Estate Agents
★★★★★ 5/5
GoogleAll the staff in the lettings team are very polite and freindly
Nothing is to much trouble always willing to help
Ian · 11 September 2026
Agent replied · 11 October 2026
Thank you, Ian, for your lovely five-star review. We’re delighted to hear that our lettings team have been friendly, polite and always willing to help. Your kind feedback is greatly appreciated by everyone at Abbott & Frost.
★★★★★ 5/5
GoogleSince first enquiring about a property, the team have answered all questions promptly and always willing to help. Once moving into the property they have continued to be very helpful. Always receive a warm friendly greeting from everyone in the letting agents. Have nothing bad to say about the team or the service they provide
Susan · 18 December 2025
Agent replied · 22 December 2025
Hi Susan,
Thank you so much for taking the time to leave such a kind review. We are really pleased to hear that the team were able to answer your questions promptly and continue to support you after you moved in. Providing a friendly, helpful service is exactly what we aim for, so it is great to know this has been your experience. We will be sure to pass your comments on to the whole lettings team. Wishing you all the best in your new home.
Kind regards
The Abbott & Frost Team
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