Connells Burgess Hill reviews

★★★★★ 1/5

Trustpilot

Dealing with Connells has been an…

Dealing with Connells has been an absolute nightmare. They are painfully slow to respond, regularly ignored my emails, and never pushed the buyers for updates. It felt like we were doing all the chasing while they just sat back. To make matters worse, they lock you into a 26-week contract, which means you’re stuck with their poor service for half a year. The communication we did get was sloppy and unprofessional, emails were badly written and gave us no confidence that anything was being handled properly. The person we dealt with, was unhelpful and seemed completely uninterested in getting our sale over the line. Selling a house is stressful enough, but Connells made it ten times worse. I will never use them again and would strongly warn others to think twice before signing their long contract.

J · 22 October 2025

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 5/5

Trustpilot

Kirsty from the accounts team from…

Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.

Melody · 8 June 2026

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional and inconsiderate

Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.

M · 9 October 2025

★★★★★ 1/5

Trustpilot

Worst Letting Agents

Where to begin with Connells... The letting agents who show the properties lack very basic knowledge about the units and the surrounding area. Their response time is slow and they forget to follow up on things consistently. Once you are finally able to let a property, if you have any issues, Connells property management is extremely slow to respond and even slower to deploy a solution. But if they need something from you, or to access the property, they are extremely persistent and very fast to respond. They do not advocate on behalf of the tenants, they don't care about the tenants. Overall, the worst letting experience of my life.

Ivor · 8 October 2025

★★★★★ 5/5

Google

Thank you to the Connells team in Burgess Hill. We were in the process of purchasing a property through the Burgess Hill branch which sadly fell through, but the team were on the look out for us and really tried to find us a new home. A HUGE shout out to Nick Wolvey who provided us with mortgage advise in what seemed to be a constant uphill struggle with the ever-changing interest rates and decisions being made by the government. We would not have our home without Nick and wouldn't hesitate to use his services again or to recommend! Thanks all!

Gemma · 11 October 2023

★★★★★ 5/5

Google

The decision to use the services of Connells in the sale of the house turned out to be a great decision - the staff are extremely professional and the service received was top notch - I would strongly recommend them to all - thanks Andrew, Jules and Jan.

Steve · 11 October 2023

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 1/5

Trustpilot

Shoddy valuation service

I’m a first time buyer, in the process of trying to buy a property. Connell’s were commissioned by Skipton Mortgage to do a valuation on the property that I had made an offer on. When the valuation came back, it was rejected and there were key things in the valuation that were categorically incorrect. The main thing being that the property that I had put an offer on “sat above a commercial dwelling”. This was challenged with proof that the property I had an offer on was NOT above a commercial dwelling but there was a refusal to change the valuation despite the proof. As a result my mortgage offer was declined. I really wish mortgage companies would stop using this awful service that Connell claim to have. If you are applying for a mortgage please ask whether the insurance company outsource and if they do, to whom. You may have a mortgage offer declined.

Charlotte · 29 September 2025

★★★★★ 1/5

Trustpilot

Terrible experience with Connells…

Terrible experience with Connells mortgage broker. I paid them £900 first to start and waiting 6 months and nothing happened after 6months. All the time i was chasing the broker and Lender broaker didn’t respond the emails and calls. I waste my money and 6months time. I advise people to do not wasting your time and money with connells mortgage broakers. They get your money first and give you shit service. I paid £900 and didn’t receive anything from them. Please don’t waste your time and money with them.

Mohammad · 28 September 2025

★★★★★ 1/5

Trustpilot

So disappointed with the service…

So disappointed with the lettings services, false promises. I recently moved into one of their apartments in colchester. Firstly, they informed about the broken oven which they promised would be looked after by the landlord before we move in. Its been more than a week of calling, complaints over email, all I received so far was 'we acknowledge your receipt'. Secondly, the state of this apartment is poor, didn't know this before taking the decision of moving in, as people were already living here when I came to view it. It looked decent from the pictures and the brief viewing. We've got BEDBUGS, poor conditioned mattresses, smaller desk provided from the advertisement, broken lamp & lampsheds, reported it on the first night, this feedback am writing after 8 days after moving in. NOTHING HAS BEEN SORTED. Sort everything before moving in and get everything in writing for proof, if you're opting to go with Connells. Very disappointed, while we pay the rent in full but have to compensate on everything and live with bugs!

Lokesh · 27 September 2025

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 5/5

Google

I cannot fault connells Burgess Hill. Andy, Jules and the team worked hard to sell our house . They were always very polite and efficient and always responded quickly to any questions we had. We are very happy in our new home. Thank you so much.

Sandie · 11 October 2023

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 1/5

Trustpilot

Connells warndon villages worcester

Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)

Nikki · 15 September 2025

★★★★★ 5/5

Google

Andrew is a gentleman, professional, to the point, and demonstrates integrity. His team are excellent communicators and supported us throughout the sale of our property.

William · 11 October 2024

★★★★★ 5/5

Google

Andy, Jan & the team in Burgess Hill have been nothing but incredible for us. They sold our house after failing to do so when we were with another agent. The difference in their customer service was amazing. They really looked after us and got to know us. And ultimately we found out dream house with them too. Cannot fault them what so ever amazing from start to finish. Thank you for everything!!

Charlotte · 11 October 2024

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 1/5

Trustpilot

Don't listen to the customer or even…

Don't listen to the customer or even what the law states even if your the paying customer. After 5 months of constant false promises chasing 5 times a week every week and not being listened to at all not one bit decided to go elsewhere. So if you don't want your house sold no interest no hopes no chasing not being listened to not following potential buyers then go until then avoid at all costs wish I did!

A · 12 September 2025

★★★★★ 1/5

Trustpilot

Treat tenants poorly

Treat tenants poorly. Had to chase for over a month at the end of tenancy to get 3 months over paid rent refunded to me!!! Now having to fight to get my deposit back. See BBC Panorama about this Estate Agents practice's.

Daphne · 8 July 2026

★★★★★ 1/5

Trustpilot

Oh my gosh they deserve 0 stars

Oh my gosh they deserve 0 stars, what a complete rubbish of a company We requested a valuation for our shared ownership flat, to sell it, it was very urgent for us to receive it, they came, literally spent 2 minutes in the flat only to send me this ridiculous report showing the value of the flat is Zero, and claiming that it was to remortgage even though I specifically said it was to sell the flat, I emailed them they never replied so I got another valuation with another company, days later they replied saying that because of The cladding we needed an EWS1 as the cladding was dangerously, it’s a brand new building! We have the EWS1 form, they refused to amend the report or refund the money, this company is a disgrace, AVOID!!!!!!!

SE · 13 August 2025