JamesDean reviews

★★★★★ 5/5

Google

Richard acted as my agent to sell a local property for me, despite my residing in the USA. He was willing and able to work with my daughter who was able to represent me in the UK. He was prompt and efficient when responding to communications and made the process run smoothly from start to end. We achieved a quick sale and despite this occurring during the holiday season it was completed very quickly without any problems. Richard is very friendly and helpful he responsed to all correspondence in a very timely manner. This was a great experience in selling and should I ever be in the need of their services again I would gladly be a returning customer. Thanks to Richard and the team for all your hard work and speedy service.

Arthur · 25 March 2024

★★★★★ 5/5

Facebook

Richard acted as my agent to sell a local property for me, despite my residing in the USA. He was willing and able to work with my daughter who was able to represent me in the UK. He was prompt and efficient when responding to communications and made the process run smoothly from start to end. We achieved a quick sale and despite this occurring during the holiday season it was completed very quickly without any problems. Richard is very friendly and helpful he responsed to all correspondence in a very timely manner. This was a great experience in selling and should I ever be in the need of their services again I would gladly be a returning customer. Thanks to Richard and the team for all your hard work and speedy service.

Arthur · 28 February 2024

★★★★★ 5/5

Trustpilot

Lucy was extra helpful while I was…

Lucy was extra helpful while I was looking for a Buy to Let in Llandod. She flagged new rental regs and recommended trades after I completed. There are a few hurdles around safety certificates / conveyancing also takes ages atm! Not all sellers are responsive, so a good agent knows when to nudge and intervene. I would happily recommend Lucy as a supportive agent to get on board with. Not all transactions flow as we would like so it matters! Thanks Lucy ;)

Sarah · 21 February 2023

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. I can not thank Richard enough for all his help selling our house. The photos and video were excellent, the sales literature was well written and the viewings were very organised. Once the sale was agreed Richard continued to support us and the buyer through to completion. Richard and the rest of the Builth team made the process of house selling much less stressful than I expected.

Louise · 4 November 2020

★★★★★ 5/5

Google

We had a difficult sale with legal negotiations dragging on for many months and the property literally hours from being taken off the market on two occasions. Richard Close and his team were supportive and unflappable throughout. If ever an estate agent earned their commission, this was that time. Without them the sale would have collapsed.

Tom · 16 April 2022

★★★★★ 2/5

Google

I am so shocked at the treatment by this shady agency, buyers beware. We put in an offer for a property which was accepted by the vendor. I asked for this in writing, which was emailed to me. Our mortgage was approved and we were waiting for a surveyor to inspect the property in question- as is standard in any sale. Granted, this property was not a standard build, but ithe fact it was a timber framed property was already taken into consideration by our mortgage company and accepted. If there was any question it would not be accepted by a lender the listing should have stated ' cash buyers only'. The estate agent did not phone me once during this period, and yes, it was taking slightly longer than we would have liked - but these things take time. At no point was it communicated to us that the agency was still showing the property to interested parties while we we had had our offer accepted. I was sent a casual email by the agent telling me unfortunately the vendors had accepted a cash offer over the weekend, and sorry but that's how it is... How about not showing the property to other buyers after our offer has been accepted and we have paid for a valuator? Nothing but greed. I know it's legal here in the UK, but I have phoned to arrange viewings for several other properties in the same location to be told they have had an offer accepted and thus are not taking bookings for viewings. If you are selling a property of which there is the slightest inkling it may not be accepted by a valuator, please put 'cash only buyers' in the listing and save everybody's time and energy.

Maddy · 25 March 2024

★★★★★ 5/5

Google

We had the pleasure of selling our house with Lucy and Richard. They were absolutely fabulous from the process of getting the particulars draw up through a fairly long sales process (due to the buyers solicitors). They kept us updated along the way and helped with the much needed reassurances until the exchange finally took place. Highly recommended indeed. Thank you Lucy and Richard!

Chris · 27 April 2019

★★★★★ 5/5

Trustpilot

Lucy at Builth was brilliant

Lucy at Builth was brilliant, she helped us all the way through our purchase and kept us informed as things progressed especially when there were niggles that needed overcoming - we love this house but if we ever move - we'll be using this company and lucy in particular

Debbie · 14 April 2022

★★★★★ 1/5

Google

Rent recruitment gone bad :) The agency is allowing the letting process to be similar to the job interview process. After viewing the property customers are submitting applications. The landlord receives all applications and chooses the candidate. Visiting the property even from far away and being interested in taking it does not guarantee that you will be the chosen one. Agency will not care that you wasted your time and money in arriving to view the property. They only accommodate landlord wishes and own business. I would be embarrassed to allow such practice to take place either as a landlord or an agent. I would understand such a process if the landlord will be paying me for staying at the property. Isn't it the other way around? I have to be chosen! Have you gone mad?! It is revolting, how can you treat people like this? I hope one day you will become a victim of what you are creating! Shame on you! Readers, if you have any shred of self-respect left in yourself object to such practice or allow yourself to be treated like rubbish. The landlord chooses the tenant. You are chosen to stay and pay rent! I can't believe it! LOL :)

Wiola · 16 April 2023

★★★★★ 1/5

Google

This won't be shown I know, that but if your a friend of the estate agent,or of a friend of a friend or a pretty boy guy who turns up in a BMW at one of the places a james dean staff owns takes no paperwork but gets place then your guaranteed a place or if the estate agent rings the landlord/lady and tells them they have their own tenants they want in(that's from the horses mouth landlord/lady)you get in,20 consecutive times I've been turned down by james dean because of the above they also seem to have the monopoly in the rental places in brecon??how does that work when there is 2 other estate agents in brecon??

Katrina · 27 March 2023

★★★★★ 5/5

Trustpilot

Many thanks to Richard and Lucy for…

Many thanks to Richard and Lucy for their efforts selling our property it was a challenging process but they got through it with their persistence and professionalism. Well done.

Tony · 27 January 2023

★★★★★ 5/5

Google

Fantastic service for a very efficient sale on our home. Lucy kept us informed every step of the way, liaising with other parties where required. Highly recommended.

Aly · 27 March 2023

★★★★★ 5/5

Google

Fabulous service, Richard and Lucy are extremely hard working and dedicated to getting your property sold. Lucy was always available and kept us in touch with what was happening, as we were not living in the property we were selling. Great team I would highly recommend them.

Helena · 17 June 2019

★★★★★ 1/5

Trustpilot

Rent recruitment gone bad :)

The agency is allowing the letting process to be similar to the job interview process. After viewing the property customers are submitting applications. The landlord receives all applications and chooses the candidate. Visiting the property even from far away and being interested in taking it does not guarantee that you will be the chosen one. Agency will not care that you wasted your time and money in arriving to view the property. They only accommodate landlord wishes and own business. I would be embarrassed to allow such practice to take place either as a landlord or an agent. I would understand such a process if the landlord will be paying me for staying at the property. Isn't it the other way around? I have to be chosen! Have you gone mad?! It is revolting, how can you treat people like this? I hope one day you will become a victim of what you are creating! Shame on you!Readers, if you have any shred of self-respect left in yourself object to such practice or allow yourself to be treated like rubbish. The landlord chooses the tenant. You are chosen to stay and pay rent! I can't believe it! LOL :)

Wiola · 3 September 2022

★★★★★ 1/5

Trustpilot

Rent recruitment gone bad :)

The agency is allowing the letting process to be similar to the job interview process. After viewing the property customers are submitting applications. The landlord receives all applications and chooses the candidate. Visiting the property even from far away and being interested in taking it does not guarantee that you will be the chosen one. Agency will not care that you wasted your time and money in arriving to view the property. They only accommodate landlord wishes and own business. I would be embarrassed to allow such practice to take place either as a landlord or an agent. I would understand such a process if the landlord will be paying me for staying at the property. Isn't it the other way around? I have to be chosen! Have you gone mad?! It is revolting, how can you treat people like this? I hope one day you will become a victim of what you are creating! Shame on you!

Solar · 3 September 2022

★★★★★ 4/5

Google

Amazingly sold our house at the end of a 2 year tenancy and their timing was spot on. Very helpful and supportive through the difficult times and really made major effort to find the perfect buyer for our home. Thank you Luce and Richard :-)

Heather · 17 June 2019

★★★★★ 5/5

Google

A huge thank you to Richard and Lucy for making our house sale so straight forward and always being on hand to talk things through and help with queries. We had peace of mind from start to finish of a daunting process.

Alison · 16 April 2020

★★★★★ 5/5

Google

I've dealt with estate agents in the UK, Spain, Canada and the USA, but Richard is by far the most decent of all. I highly recommend him for his diligence and sincerity. And Lucy and their entire team as well.

Fiona · 16 June 2020

★★★★★ 5/5

Trustpilot

Fantastic estate agents

Fantastic estate agents. So helpful and nothing was too much trouble. Sadly at this point no houses suitable for us but as an agency they are flawless, friendly and helpful and knowledgeable and highly reccomended.

Jennifer · 15 February 2025

★★★★★ 5/5

Google

Many thanks to Richard and the team at Builth JD, very straightforward marketing and sales campaign led to a successful sale, very happy with the service received

Haydn · 16 April 2022

★★★★★ 5/5

Google

Richard Close - Sales Manager a person you can trust to deliver on behalf of the client. He is the best person my wife and I have ever worked with, always helpful, cheerful and informative. His communication and presentation skills are five star, always clear, to the point and on time; we never had to chase Richard for an update or a reply!! He listens and takes notice of the clients views and ideas, and ensures your property is marketed in the best way. At every stage in the sale process we had confidence in Richard that he would make the sale and our experience enables us to say his service was exemplary. We have one regret he will not be able to help us find our forever home as we are now living outside his region.

Harry · 16 April 2021

★★★★★ 5/5

Google

From the moment I entered the branch Richard and Lucy were very attentitive. They were both very knowledgeable, curtious and extremely professional. They sold our property and I would highly recommend them to anyone.

James · 16 June 2020

★★★★★ 5/5

Trustpilot

Sold our house within a week.

Dawn · 21 October 2025

★★★★★ 5/5

Google

Many thanks to Richard, Lucy and Adam for handling the sale of my property. Utterly superb service and communication throughout the whole process. Thank you all for your patience and perseverance! Chris James

Chris · 16 April 2020