Every review we hold for the Bude office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleColwills have been fantastic from start to finish when selling our house. From the initial visit by Ben who was extremely upbeat and enthusiastic about the sale whilst the competition were pessimistic and did not I still confidence at all. My parents are very elderly and all viewings were accompanied and feedback was given. Gail kept us fully informed at all times and was extremely professional and a delight to deal with. We are very happy customers. Thank you for your marvellous service!
Brian · 22 November 2024
Agent replied · 10 December 2024
Thank you so much for your kind review and business. It was a pleasure assisting with the sale of your home and we wish you well in your onward move. Many thanks for acknowledging our efforts and service. Regards Rob
★★★★★ 5/5
GoogleExemplary Service from Start to Finish!
We cannot recommend Rob and the team highly enough. After an unfortunate experience with a competitor, we realised just how important it is to choose the right estate agent, and thankfully, we found exactly that!
From the outset, Rob impressed us with his professionalism, charisma, and in-depth knowledge of the market. He handled the sale of my nan’s property with remarkable efficiency, securing a swift and successful outcome. His communication was clear and reassuring throughout, and his commitment to getting the job done was evident at every stage.
We are absolutely delighted with the result and extremely grateful for the service we received.
Thank you once again to Rob and the entire Cowills team. An exceptional experience from beginning to end.
Jem · 14 August 2025
★★★★★ 5/5
GoogleI have just used Colwills to sell my cottage and they have been fantastic . What stands out is they are proactive and approachable and work hard to progress the sale . They clearly work really well together as a team and the business is built on strong values . Gareth was amazing through our sale . Would highly recommend.
Richard · 22 November 2024
Agent replied · 10 December 2024
Richard, thank you so much - it was a tough journey but we got there there in end. Thanks for being a great seller, vendor and customer, it was a joy to sell the property to you all those years ago, and we're delighted to assist at the other end when it needed selling- we worked well as a team and got the job done. Best of luck moving on. Regards Rob
★★★★★ 5/5
GoogleContrary to Mr Sean Watson's review of Colwills I would like to respond. I appointed Colwills as my letting agent and have had perfect service from them. That's more than I can say of Mr Watson and his partner Amy Stephens who were my last tenants,against whom, I eventually got a possession order from Barnstaple Court. They ignored the Section 21 notice to vacate which meant I had to apply to the court for the possession order. There was damage to the property as a result of a leak (not the fault of the tenants) which Colwills did their utmost to remedy. However, the tenants ignored requests to access the property so that a repair could be effected. Colwills had to chase them every month for the rent on my property, leaving e mails and phone messages which they seldom responded to. The aforementioned tenants left with a large sum of rent arrears which I believe they've offered to repay at 5GBP/month. Colwills provide a 5 star service.
Kevin · 28 September 2023
Agent replied · 1 October 2023
Kevin, thank you. Really appreciate your comments on this matter and whilst we act for the landlords we also play fair with the tenants, but in this instance the tenant doesn't seem to acknowledge this is all their own doing.
★★★★★ 5/5
GoogleWe can’t recommend Colwills enough. They dealt extremely professionally and with great care when dealing with the sale of our home this year. Gareth’s professionalism and experience throughout the negotiation process was second to none and Gail went above and beyond making sure we completed when we needed to. We have used other agents in the past but this was by far our best experience of a friendly, professional team.
Niall · 18 December 2023
Agent replied · 27 August 2024
Hi Niall,
Thank you for your kind words. We’re delighted to hear that you had a positive experience with us at Colwills. Your satisfaction is our top priority, and we’re glad we could exceed your expectations. We look forward to serving you again in the future.
Rob
★★★★★ 5/5
GoogleI cannot recommend Colwills enough! They made our entire house purchase process a joy. Ben and Gail went above and beyond and made every step of the way a breeze. We were away on holiday on the other side of the world as the purchase was going through they kept everything moving along smoothly - we couldn't have asked for more! We wouldn't hesitate to use them should we wish to sell our house in the future.
Jessie · 24 March 2023
Agent replied · 1 October 2023
Thank you Jessie, it was an absolute pleasure and a joy to help get you over that County border and back to Cornwall.... Great to see you're loving life in Bude! Rob
★★★★★ 5/5
GoogleRob Colwill and his team are very professional and thorough. Having recently sold our family home through Colwill's we found the advertising, accompanied viewings and process to be appropriate to our needs. Gail Penrose provides an …
Sarah · 14 April 2025
Agent replied · 24 October 2024
Hi Sarah, thank you so much for taking the time to review your experience with us, it's always hugely appreciated and glad the move went well. See you guys soon. Rob
★★★★★ 5/5
GoogleWe sold my late mother in laws bungalow through Colwills. The sale was dealt with sensitively and appropriately throughout. Gareth was extremely helpful with the initial marketing and Gail was excellent at managing the sale through to completion. Thoroughly recommended.
Brian · 27 February 2025
Agent replied · 16 April 2025
Dear Brian, thank you so much for your kind and honest review. It was a pleasure to act for you and are delighted with the result. Take care and don't hesitate to call us if you need any future assistance. Regards Rob Colwill and team.
★★★★★ 5/5
GoogleRob went out of his way to make an arduous process simple! We can’t thank Rob and his team enough for what they did.
Jack · 14 July 2025
Agent replied · 14 April 2026
Thank you Jack for your kind words. It was a challenging one, but we all made it happen. Thanks for being such patient and amenable buyers, it was a pleasure being part of your move!
★★★★★ 5/5
GoogleWe can highly recommend Colwills for the professional, friendly and efficient manner in which they conduct their business.
Gail and Richard were our main points of contact and they were both very helpful.
Tim · 2 February 2025
Agent replied · 21 May 2025
Dear Tim, thank you so much for taking to post a review - especially a 5 star one!!! We wish you well with the new home, it's a really great place and we can't wait to see what you do with it over time. Regards, Rob Colwill and the team.
★★★★★ 5/5
GoogleWould absolutely recommend Rob and his team at Colwills Bude. They are professional, helpful, they definitely go over and above to provide an excellent service. Thank you very much!!
Julia · 15 February 2025
Agent replied · 3 May 2025
Dear Julia, thank you so much for your kind words- it was a pleasure to help with your move and we wish you well for the future. Regards, Rob
★★★★★ 5/5
GoogleHouse moves are generally stressful and prone to all sorts of problems and our latest, moving from Dorset to Devon has been no exception. Briefly we pulled out of a purchase and didn't want to lose our buyers so decided to rent for a few …
Kane · 14 April 2024
Agent replied · 27 August 2024
Hi Kane,
Thank you ever so much for your kind words about your latest experience with us here at Colwills. It's always appreciated and I'm please the team have been able … More
★★★★★ 5/5
GoogleI would highly recommend Colwills.
From arranging to view the properties (I was travelling over 200 miles so they arranged for me to go around to several properties with their agent), to sorting references, payment of their fees and getting my keys, Colwills were friendly, helpful, and professional.
My landlord used to manage the property but they then transferred the management of the flat to Colwills. Throughout my time at the property (eight and a half years) they were always very helpful, flexible and easy to deal with.
When it came time for me to move on, which was my decision to move in with my partner, they were understanding and again a pleasure to deal with.
Over the years I have dealt with many estate agents and Colwills have been the best to deal with.
Steve · 23 October 2024
Agent replied · 24 October 2024
Steve, thank you so much for your detailed and informative review- I'm so glad you've had a good experience over such a long period of time with us- this review is really appreciated. All the Best :)
★★★★★ 5/5
GoogleFrom our first contact through to completion Colwills have been exceptional. The marketing brochure was fabulous, Richard and Rob were great and the communication and sale facilitation outstanding. Gail was especially brilliant throughout.
Dawn · 14 April 2024
Agent replied · 27 August 2024
Hi Dawn,
Thank you very much for your kind words. I'm so pleased we were able to deliver and get your sale of the line.
Thank you once again, Rob.
★★★★★ 5/5
GoogleReally brilliant Estate Agents. They marketed our house really well, great photos and description. They went to a lot of effort in their viewings and were very courteous, friendly and professional. We went through a difficult time as we had to replace our septic tank with a sewage plant and Colwills were so supportive which we very much appreciated. We were so pleased to sell our house. We cannot recommend them enough.
Manjit · 14 October 2025
★★★★★ 5/5
GoogleVery good experience throughout the whole process of purchase. Special thanks to Gail who was thoughtful, attentive and absolutely wonderful
George · 23 September 2024
Agent replied · 24 October 2024
George, thank you- Gail is a real gem, no one protects a sale like Gail does- real dream team star player! Thanks again, Rob.
★★★★★ 1/5
GoogleAbsolutely disgusting company, rude and inappropriate staff. In particular a keyboard warrior called Caroline. Complaints raised and clearly not bothered as Rob Colwill shows a clear bias and is not interested at all in customers also very rude. A thorough investigation takes more than a couple of days. Have took my complaint for independent review and have contacted the property ombudsman. Stay clear of this so called lettings agent
They lose emails sent to you, and they vanish magically from the audit trail. Luckily I have keep my own trail and have the evidence and photos of the state of the property when we moved in! We had to pay to throw out furniture because they were too lazy to get cleaners in before we moved in.
And it's clear to see the Vendetta rob holds against me for calling the company out as notice no reviews have a reply apart from this one!
Sean · 28 September 2023
Agent replied · 1 October 2023
Thank you for your review, firstly let me address 'the Key Board Warrior', Caroline is an excellent and long standing member of my team, whose role is to collect or manage late/ non payers of rent, and she does this with the utmost respect to tenants and with the tenacity required in what can often be very sensitive situations.
Unfortunately poor communication (and often no communication) doesn't resolve outstanding matters and on the flip side of this we have a landlord to report to, who would without hesitation give us a 5* review based on how we've handled this situation from his point of view.
I have reviewed an endless trail of emails of which typically surround poor communication or no communication on your part. Failure to answer calls, reply to voicemails and often email is why the 'key board warrior' has to write to you as it's the only method you occasionally reply to. Even the contractors say you failed to answer or return calls.
I've encouraged you to take your concerns to our official redress scheme as I'd 100% welcome their views on our management of this situation. Our paper trail is faultless as are all the photo and evidence, both before and after the tenancy.
For readers of this review, rest assured we take our business seriously, it's a small town and not all business is fun and friendly. Sometimes relationships end badly. Can I hold my head up high and say we acted professionally and with compassion at all times- 110% yes! AND, I state again, Caroline is an outstanding member of our team and I back her 110% in this situation.
★★★★★ 5/5
GoogleWe were living in the West Midlands and looking to move to the Bude area to be near family. Colwills had several properties that met our criteria. It's a 3 and 1/2 hour drive but Colwills were very good in arranging viewings to accommodate us including later when we needed to measure up for curtains etc pending purchase completion. Their local knowledge was invaluable in helping us to reach a purchasing decision.
Martin and Trish Brennan
Martin · 18 December 2023
Agent replied · 27 August 2024
Dear Martin and Trish,
Thank you for your wonderful review. We’re delighted to hear that our team at Colwills could assist in your move to Bude. We understand the challenges of relocating, and we’re glad we could make the process smoother for you. Your feedback is greatly appreciated and will inspire us to continue providing excellent service.
Best wishes, Rob.
★★★★★ 5/5
GoogleWe personally dealt with Richard who is a personable and professional individual. He kept the lines of communication open throughout. …
Laurie · 14 April 2024
Agent replied · 27 August 2024
Hi Laurie,
Thank you for your review and I'm pleased to hear that Richard was able to provide you a personable and professional service throughout. At Colwills, we strive … More
★★★★★ 5/5
GoogleWe must record our appreciation of the fantastic service we received from Colwills on the recent sale of a family property. We initially met 3 local agents. Rob's valuation on the property was spot on. Of the others, one was way too high and the other too low. Rob was firm in resisting our higher expectations and was proved to be right with a sale price being acheived just above his figure.
We were selling from 150 miles away and had to rely on the Colwills team to attend all viewings and handle the sale process. Gareth and Ben kept us fully advised on progress. We had a false start when the first buyer pulled out but they reassured us that we would get a sale and the eventual purchaser was soon on board.
As the sale progressed, Gail became involved. She offers the invaluable service of being able to talk to both parties and their legal teams to monitor progress. This was invaluable and kept us fully informed.
If Colwills operated in our area we would have no hesitation in using them and recommending them to all our family and friends. They are simply excellent.PositiveResponsiveness, Quality, Professionalism, Value
Geoff · 28 August 2021
★★★★★ 5/5
GoogleColwills have been absolutely brilliant during our time as tenants with them. They made everything so easy when we moved in and whenever something went wrong they were on it straight away. Moving out was just as easy handing in my notice and the deposit was paid back very quickly. I can highly recommend Colwills. Johnny
Johnny · 14 April 2024
Agent replied · 27 August 2024
Good morning Johnny, thank you very much for your kind words and positive review. I know Matt, Caroline and the lettings team have enjoyed working with you over your tenancy and we all wish you best of luck in your onward move. Thank you.
★★★★★ 5/5
GoogleWe've rented with these guys & have to say Matt is so helpful & friendly & professional..also the blonde lady that deal with rentals v pleasant.. we
rented a property in downs view & now live in sunnybank on the bencoolen road. It was helpful as we hadnt been in Bude for long but have now lived here for 6 yrs..
Kazza · 22 June 2022
★★★★★ 5/5
GoogleMyself and a friend came over from Australia and rented a place for the summer in bude through colwills. Matt was great, helped us out with everything we needed and was very professional. I will be going through colwills when I return and recommend it to anyone looking.
Mitch · 25 October 2022
★★★★★ 5/5
GoogleVery amenable. Stayed open beyond closing time on a Friday to allow my visit. All 3, Gareth, Richard & Matt look the part and clearly enjoy their roles. Very welcoming.
EJ · 23 October 2024
Agent replied · 24 October 2024
Thank you so much for your kind review - really lovely of you to take the time to acknowledge the teams efforts. :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
