Trusted Agent profile · Buckinghamshire
★★★★★
1,870 reviews across 2 platforms
5 Crendon Street, High Wycombe, Buckinghamshire, HP13 6LE
Romans's office in Buckinghamshire, at 5 Crendon Street, is rated 4.2 out of 5 across 1,870 reviews on two platforms, including 446 Google reviews rated 4.5.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
1/5
TrustpilotRomans Rental Process
Romans rented a property to a large family with over 7-8 cars when the property only has parking for 3 cars. These cars are being parked on the road without any consideration to other the other residents causing risks to other road users. Despite following the Romans complaints process, no real action has been taken.
5/5
GoogleSince I started dealing with Isabella York I have been very happy with her quick and professional response. It is good to know that my flat and tenants are in such good hands, especially as I am not based in England.PositiveResponsiveness
Dear Henry Thanks for taking the time to leave us a review, we appreciate your feedback about the professional service you received from Isabella. Kind regards Customer Care Team
1/5
TrustpilotWas left without fridge-freezer and I…
Was left without fridge-freezer and I was told to give the foods to a neighbour for a couple of days!? No spare freezer, no engineer within 24 hrs, not even the suggestion of a compensation for the hundreds of pounds that will be lost as freezer is full of meat, fish, seafood and shellfish. Romans appreciate my issue apparently but cannot be bothered to do something in a really timely manner (I was actually told that this was dealt within a timely manner!). The big fees we both tenants and landlords are giving them unfortunately are not big enough to send someone over to fix things. Disappointing Romans in Reading!
1/5
TrustpilotTotally unjoined up service in Sandhurst
We had Romans round to value our house a year ago and made it clear we weren't looking to sell for at least a year - despite this, I received 3-4 phone calls a week chasing me. They were so harassing, I blocked their number! When we did wish to sell, we thought we would see if they had improved but when they came to value our house, they were extremely unprofessional in their approach - rather than selling their services, they just told us how awful everyone else was in the area.We chose another company to market our property but registered with them as potential customers. Despite us being clear about the area we wanted to live within and the required features of a new home, we were sent completely inappropriate houses by various other branches too.I would receive several calls from different members of the Sandhurst team on the same day asking whether we were still looking! The whole process was ridiculous! Despite our house showing as "Sold STC" on rightmove, Romans continued to send us marketing material and phone us to try and get them to market our house! When we did try and make viewings for properties we liked, our calls were not returned promptly and they didn't seem that bothered.I can honestly say, I haven't been impressed at all.
1/5
TrustpilotPlease avoid!
For a few years Romans had been managing our rented property. During that time as tenants we had lots of issues with the property and never had any support by the company. No matter what it was: emails or phone calls they were always ignored. No any response back or phone call back. Once we stayed without hot water during winter, it took me a month to get somebody in the house to fix a problem. I do not understand what is a point of having property manager? Easier would be to deal directly with the landlord.Please avoid!
5/5
TrustpilotWe had been letting with Dewhurst now…
We had been letting with Dewhurst now Romans for the last 5 years. They have given us great service, we are now dealing with Tom Bath who has proved to be very efficient.
Dear John,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotLoved the process with Romans
Loved the process with Romans. Highly recommended.
Dear MarinaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotJessica Crawford - Bath Romans - Great Experience!
Jessica Crawford from the Bath Romans branch has been great throughout our tenancy. Her replies are always prompt and issues are always resolved in a timely manner. The rest of the staff in the Bath branch are also lovely!
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotHighly recommend!
Romans Windsor have been extremely supportive with the sale of my flat. They have given me honest advice and made themselves available at all hours of the week to answer my queries. I have been very impressed with their professionalism and guidance.
Hi Alanna,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
5/5
TrustpilotHave reported several maintenance…
Have reported several maintenance issues recently and housing manager pooja chavda has seen to it that these issues have have been dealt with quickly. Very happy with quickly response in dealing with problems
Dear Nicola,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDO NOT USE ROMANS!!
DO NOT USE ROMANS!!I was using another estate agents instead of romans and i put an offer on a property which romans still managed to take away from me even though i was working with them!!!!Romans are a money grabbing company
Dear CourtneyWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleFantastic customer support and service from Assistant Lettings Manager Benjamin Cottrell. He responded quickly to enquiries and has explained clearly any issues that I have had. Thanks to his professionalism I have decided to continue my association with Romans.
5/5
TrustpilotI am new here in the UK
I am new here in the UK, Anais Payne from Romans is very helpful and has answered all my questions with patience. I would recommend Romans to anyone moving to the UK for the first time for their seamless and all-digital process and experience. Thanks again
1/5
TrustpilotAbsolute shocking company avoid avoid…
Absolute shocking company avoid avoid avoid !! as potential tenants or anyone who has dealings with this shower of a company we where told we could move in to a property paid 6 months upfront and arranged removals we where told 24 hours before that Romans had sold the property they are an absolute joke of a company left us homeless living in a hotel took me so long to get my monies back from them I had to go mad at them please avoid these absolute sharks of the highest order don’t waste your time or effort even viewing anything they have on there books totally pathetic excuses for letting agents if I could leave -100000000 I would 🤢🤢🤢
2/5
TrustpilotPlease avoid!
As an overseas landlord, we were sold and paid for a premium service. What was delivered was the absolute bare minimum while charging the highest fees possible. In our opinion, Romans Lettings under delivered on every area they were responsible for. Some examples:* Our named contact was always out of the office and changed every couple of months. Simple issues took weeks to resolve because of this.* Required chasing multiple times to resolve routine issues.* Failed to renew contracts or chase late rent payment* Failure to communicate with the tenant regarding work* Failure to carry out urgent work quickly* High charges for absolutely everything. If they can charge for it they will. Reluctant to provide full details of fees!* Lock in contracts that they were very reluctant to share before committing.Very strongly recommend you find another agent. They may not be any better but at least they will be cheaper!
5/5
TrustpilotThankyou Romans for your support for 26 years…
We have been renting with Romans for 26 years. In the whole of the time the interaction has only been positive, Any repairs requested have been dealt with quickly and efficiently. In recent years our property has been managed by Denise Hurn who could not have been more helpful and efficient,
5/5
GoogleMo has been very friendly and made the process so easy, very clear communication and everything done on time considering we had given such a short time to move. Thank you Mo.
5/5
TrustpilotJonathan was amazing and a big help. Everything went smoothly
I will definitely recommend Romans- Wokingham and Jonathan who make the things running so smoothly 👌
1/5
Trustpilotavoid this agency if you can
Request to all tenants.. Please try to avoid romans letting agency. They are the most unprofessional and money grabbing agency I have ever seen in my life. First they will charge enormous amount for doing nothing basically. They will try to add extra charges once you have confirmed the tenancy. Also they would be creating trouble when you are moving out by creating incorrect inventory checks which results deduction from your deposit. Also they will be thorough unprofessional. In my case the inventory check out fee was supposed to be paid by them, but each of them was asking for the same money from me. I had to send my original confirmation mail to each people to void that. AVOID AVOID AVOID this agency.
5/5
GoogleSo glad Emily Brown worked very hard to secure purchase on our new home, many thanks indeed, really appreciated, also Jasmine taking care of our mortgage requirements & Charlotte chasing up solicitors. Stephanie has a fantastic team in High Wycombe.PositiveResponsiveness
Dear Gordon Smith, Thank you for the great review of our Romans Estate Agents High Wycombe team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
1/5
TrustpilotAwful, do not use!
Romans are shockingly poor and can not stress the need for people to avoid them enough.Im a Landlord, my property was rented out through an agent (Bramptons) they took over. The local staff are good, polite, helpful etc, but the centralised property management team are awful. They have charged me incorrect fees in multiple years (which i know has happened to other people so is not just a one off as they have tried to claim!). They will chase you for payment relentlessly but as soon as you raise a query go very silent.Poor service on check-out which has meant i am directly dealing with an irate ex tenant wanting their deposit back, but have no liability report to confirm deductions. Apparently they sent the check out company the wrong report, so they got confused and couldnt prepare the report. No offers to resolve the issue, take weeks to reply etc etcSteer well clear.
5/5
GoogleAlthough the buyer of our property's solicitors proved to be very slow, awkward and at times extremely rude, Stephanie (assisted by Charlotte) kept the sale moving as fast as possible and in the end helped to finalise exchange as promptly as she was allowed.
Thank you for leaving a positive review of Romans in High Wycombe. Whilst I am sorry to read that the transaction was slower than hoped, I am pleased that Stephanie did everything within her power assisted by Charlotte in our Move Management team to help finalise the exchange as quickly as possible. We would like to wish you all the best for the future. Kind regards Daniel Collis, Regional Director - Residential Sales, 01344 205141
1/5
TrustpilotAttrocious
This letting agency are quite frankly atrocious. Avoid at all costs. They take ages to fix issues. They have an app to report issues, but nothing happens and they don't communicate with you and wont return calls. They keep switching letting management point of contact, so you never know who to speak to. Then when it comes to moving out they will only take the deposit in one lump sum. However will return it in instalments. They also kept adding costs to the original agreed inventory list deductions. I cant warn anyone enough about this company as a letting agents.I am a landlord myself and I know what to expect from letting agents. This company is not anywhere near the required standard.
5/5
TrustpilotEarly thoughts
I'm only my first week into my tenancy but after reaching out to Roman's and Aston specifically regarding some snags and maintenance issues, the response has been positive with relatively quick responses.
Dear Buck,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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