Trusted Agent profile · Buckinghamshire
★★★★★
38 reviews across 2 platforms
31 Hill Avenue, Amersham, HP6 5BX, Buckinghamshire, HP6 5BX
John Nash & Co's office in Buckinghamshire, at 31 Hill Avenue, is rated 3.4 out of 5 across 38 reviews on two platforms, including 33 Google reviews rated 3.7.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
GoogleWe chose to use John Nash & Co. for the sale of our property because of their traditional business values and extensive market knowledge. Ours was a complex case but Ian & Denise’s support made every step hassle-free and resulted in an outcome that was best for all. The whole team’s communication and professionalism throughout has been outstanding and we cannot recommend the firm highly enough!
1/5
GoogleDo not use. Would give 0 stars if possible. Worst rental experience we've ever had. Landlord was useless - none of our issues were fixed quickly and the letting agent made no real progress on any of the issues even though we chased multiple times per month. We ended the contract asap and decided to rent through another agency. When we collected the keys the house hadn't been cleaned even though there was a two week gap between tenants. The kitchen cupboards contained empty bottles of alcohol and everywhere was dirty. After chasing on the issues we were experiencing (broken toilet flush / no wardrobes / no keys for windows / leaking ceiling / no bins) the letting agent was actually quite rude and unprofessional. Considering we were spending a considerable sum each month this was unacceptable. To add insult to injury, they even tried (unsuccessfully) to deduct some of our deposit at the end of the tenancy. No idea where the good reviews came from, maybe if you were buying they would be ok but after our experience I wouldn't risk it. Renting was bad enough so would definitely not buy with John Nash.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe recently purchased our first property with John Nash estate agents, and would highly recommend! There communication and customer service was outstanding. As first time buyers they helped guide us through the process and were on hand to help us whenever we needed. A big thank you to Laura, Denise and the team!PositiveResponsiveness, Professionalism
5/5
GoogleIan Telford and his team at John Nash are excellent. Everyone in the team is very responsive, highly professional and friendly. Highly recommended.
5/5
GoogleI bought my home in Amersham from Ian 24 years ago and received excellent service. This year (through lockdown) John Nash sold my home. The service and communication I received was outstanding. All the staff are helpful but a special thank you to Ian and Denise.
5/5
GoogleJohn Nash was great to work with, even as a buyer. They really took care of us! Laura was amazing and Ian was very helpful as well. I'd really recommend.
5/5
GoogleIan Telford was fantastic. Always willing to attend whenever something needed doing, such as letting surveyors in. He even managed to source a central heating controller when the removal company packed it in error!PositiveResponsiveness, Professionalism
5/5
GoogleJohn Nash was the estate agent managing the purchase of our new home. We’re first time buyers and John Nash have been brilliant in helping us, guiding us, advising us and basically holding our hands throughout the whole process. We’ve requested numerous amounts of extra viewings over weekends, and they always accommodated with no issues. Ian, Laura and Denise have been a HUGE help to us, and have made what is a stressful exercise that bit easier and bit nicer, for which we are very grateful. When the time comes for us to sell, it will be John Nash we go to. There’s a very genuine and kind feeling and atmosphere with this Estate Agents, which after viewing many different properties with many different agencies, we’ve quickly come to learn is a rare find. A huge thank you from us to the team.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI was a tenant of John Nash in Amersham for around 5 1/2 years. I found the team to be very friendly and, whilst they were quick to resolve any issues that arose they also left me alone to enjoy my tenancy without interference I've rented for many years and they are one of the best Agencies I've had to deal with. When my current circumstances change, I shall definitely be contacting them to see if I can rent another property through them.PositiveResponsiveness, Professionalism
2/5
GoogleCalled them to learn more about a property I was interested in. The operator was cold and dismissive and said more information would be available the following week, which didn’t happen. They missed on a deal but frankly after reading other reviews I realised I dodged a bullet.
5/5
GoogleWe recently brought a house with John Nash. I can’t recommend them enough. We dealt with Ian and he was extremely helpful from start to finish.
1/5
GoogleTried to arrange a viewing and the estate agent said the client’s husband had been taken critically ill that day and the property was being taken off the market. A week later, the property was still on the market and I called to see if there were any updates, and was informed the property had gone under offer... Why would you make up something such as your clients being critically ill? Very strange!
5/5
GoogleWe've been tenants with John Nash for over 2 years. It's been very smooth, any issues (repairs etc) have always been dealt with promptly. Now we've just bought our house through them and they made the sales process go without a hitch liaising with solicitors and seller and updating as and when needed. It's been great working with their lovely team!
1/5
GoogleI am having real a bad experience with this agency and will never recommend it to any one. They do not act promptly on any issues reported even if related to health and safety of the tenants. They do not respond to emails for weeks and take a lot of followup for response and take ages for any repairs. Moreover, they try all the tactics to make deductions from the tenant deposit and make up nonsense reasons and do not give any justification or evidence for that. I had to wait for 6 weeks to even get a response on my deposit refund and they made unjustifiable claims on deposit which I need to fight with them through Deposit Protection Adjudicator. Also, I am pursuing a complaint with them and the The Property Ombudsman for their unprofessionalism and not taking prompt action on health and safety issues for tenants. Not recommended at all. :(
1/5
YellPoor Customer Service
I rented a property with John Nash for around 18 months, and they have some of the worst customer service I have ever experienced, I can only assume that they are completely uninterested in appeasing their tenants. The lettings manager for John Nash, who unfortunately we generally have to deal with is, rude, uninterested, arrogant and you frankly feel she is looking down at you when you ring her, she enjoys the position of power. I highly recommend you think twice before renting with this Estate Agents.
1/5
YellTerrible experience
I rented a property with John Nash for a year, and I wouldn't recommend it to anyone. Every single appliance in the property broke at one point or another, and at one point I had hot water problems for three weeks. Customer service was both ineffective and consistently rude (while I was trying to persuade them to sort out the hot water, they said that the hot water supply had been intermittent for two of those weeks and 'only' totally non-existent for one, so it wasn't urgent...that's OK, then!). Water often leaked into the property below, and John Nash did nothing to rectify this despite repeated requests. When I finally left, they tried to charge me a hefty check-out fee, which at that time hadn't been specified on any of the documentation they'd given me. I've lived in several rented properties before and since, and this has been the worst experience by far.
5/5
GoogleDealt with Ian a few years ago who sold an apartment for us in Amersham. Very professional team.
1/5
YellDon’t trust this agency
I fell in love with a property that they were selling in Grove Road, Amersham. It went to final offers and I have just discovered on Zoopla that it sold for £15k less than my final bid.I felt from the start that the agent had his own agenda and this does suggest that was right. Absolutely gutted.
1/5
GoogleAwful and unprofessional people, NOT RECOMMENDED TO ANYONE, was waited for 35 minutes outside property to view and when call office they said coming, while they office are just Behind that property its takes Them 35 minute to reach. Also not clear advertisement and not even clear email instructions BEWARE WITH THIS ESTATE AGENT.
5/5
YellProfessional and experienced
I have used John Nash Estate Agents for many years for advice on both selling and buying houses, and for renting out commercial property and have always found them to be totally professional and honest. Their experience in the local market is second to none and I cannot recommend them highly enough.
5/5
GoogleI have used John Nash for over ten years as my letting agent. They have always been friendly, helpful, efficient and very professional. As I don’t live in Amersham I have always trusted them to see to my tenants’ needs and they have never disappointed. I would highly recommend them.PositiveResponsiveness, Professionalism
1/5
GoogleBe warned, didn’t keep my deposit safely under a tenant deposit scheme and although we left the property in excellent condition after four years of renting the house, are trying to keep our full deposit so now we are having to go the legal route to obtain our money!!NegativeQuality
1/5
GoogleHad terrible experience with them when selling our property. Weirdly they seemed to have acted in the best interest of the buyer throughout the process, while as the seller we were paying their hefty commission. They repeatedly made excuses and unduly prolonged the sale completion time for the buyer's convenience. Very disappointed.
5/5
GoogleI used this agency to view some flats in the centre of Amersham last summer- the lady who took me to all the viewings (Sharon) was very friendly and helpful. I would go back to them when we'll be searching again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John Nash & Co's Buckinghamshire office has 38 reviews across two platforms: 33 on Google, 5 on Yell (across the whole business).
John Nash & Co Buckinghamshire is rated 3.4 out of 5 across all 38 reviews, and 3.7 out of 5 on Google from 33 reviews.
John Nash & Co Buckinghamshire, 31 Hill Avenue, Amersham, HP6 5BX, Buckinghamshire, HP6 5BX.
