Trusted Agent profile

Hamptons reviews

3.4

★★★★★

17 reviews across 1 platform

34 Packhorse Road, Gerrards Cross, Buckinghamshire SL9 7DG

Hamptons's Buckinghamshire office at 34 Packhorse Road is rated 3.4 out of 5 across 17 reviews on 1 platform, including 17 Google reviews rated 3.4. Checked 9 October 2026.

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3.4 / 5

17

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.

5/5

Google

in 1996 I bought a home in Iver, six months later I left the country for work and needed to get it rented out. Hamptons took care of everything for me and made it easy. Fast forward to 2025 and I never returned to England, Hamptons have managed my property through several tenants over the years and Colleen Brandon who I think has pretty much kept an eye on my account over the years treats me like a family member when we chat, though its not very often there is a need. I highly recommend them for their professionalism and attention to detail. Just recently my long time tenant moved out and the house needed tidying up with paint and new carpet (normal wear and tear). It was all taken care of and a new tenant found with the house standing empty only the time it took to redecorate. Thank you Colleen and the Hamptons team!

Ashley · 4 August 2025

Agent replied · 16 April 2026

Thank you so much for your kind words and continued trust in us for over 20 years! We strive to provide exceptional service to all of our clients and are so glad you have had a positive experience with us. We will always treat you like family and ensure your property is taken care of with the highest level of professionalism. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Great team I recently moved into a rental property in Iver in August 2025, managed by Hamptons, Gerrards Cross Lettings, and the entire experience has been exceptionally honest, smooth, and professional. From the very beginning, Jake Finch provided outstanding support. He was my first point of contact and demonstrated honesty, professionalism, and genuine care throughout the entire process. From the initial viewing to the final move-in, he communicated clearly, answered every question with patience, and ensured that every step was handled efficiently and effectively. His positive attitude and commitment to delivering a reliable service made the whole transition significantly easier. Jake’s approach truly stands out and reflects very well on Hamptons. The property manager, Andzelika Pilewska, has also been remarkable. She is extremely efficient, organised, and highly responsive. Every issue or query I have raised has been resolved quickly and without the need for any reminders. Her professionalism and attention to detail give a strong sense of reassurance, and it is clear that she takes great pride in providing excellent service and support to tenants. Her ability to manage matters promptly and smoothly has made settling into the property much more comfortable. I am genuinely pleased that I chose this property, especially knowing that it is supported by such capable and dedicated individuals. I truly appreciate the efforts of both Jake and Andzelika for ensuring that the process was well managed and that any concerns were promptly addressed. I am grateful for the service provided and highly recommend Hamptons, Gerrards Cross Lettings for their professionalism and reliability.

Salvino · 16 December 2025

Agent replied · 16 April 2026

Thank you for your kind words, we are delighted to hear that your experience with our team at Hamptons Gerrards Cross Lettings was exceptional. We are proud to have Jake and Andzelika on our team, dedicated to providing reliable and professional service to our tenants. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

Incredible service by Colleen and the team at Hamptons GX! Always responsive and ready to help in any way. Thank you!

Roger · 10 August 2025

Agent replied · 9 September 2025

Thank you for your kind words! We pride ourselves on providing exceptional service and are thrilled to hear that Colleen and the team met your expectations. We appreciate your business and look forward to continuing to assist you in any way possible. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

We had a great experience with Jake and the team at Hamptons. Professional from start to finish.

Ben · 11 July 2025

Agent replied · 9 September 2025

Thank you so much for taking the time to leave us a review! We're happy to hear that you had a great experience with our team. We strive to provide professional service from start to finish and we're glad we delivered. Thank you for choosing Hamptons! Kind regards, Lucy Mawer, Customer Feedback and Support Team

4/5

Google

Maria was professional and showed us a property that fit perfectly within our budget and met our family's need. Emilia handled the paperwork in a very efficient and effective manner. Both were very responsive to our questions, replying to our emails and phone calls very rapidly.

Andy · 14 April 2020

1/5

Google

One of the most extortionate letting agents I have dealt with. They do also try very hard to push you into long term agreements in order to get a lump sum % fee. If you are an inexperienced landlord they can be very intimidating. Luckily I stood my ground and made it very clear I knew what I wanted and why I wanted it that way. As a landlord I did not feel they were working to my best interest, rather only their own fees. I have dealt with many agents , I found Hamptons Gerrards Cross , lettings the most money minded and pushy. Would not use or recommend.

Sukhbir · 16 April 2022

1/5

Google

Terrible lettings agency. Misleading advice in direct contradiction to legal guidelines set out to protect Tennants. Hamptons should be ashamed to employ staff that don’t know the basic rights of Tennants. I have no idea how this can be regarded as a premium lettings agency.

Katya · 15 April 2019

Agent replied · 15 June 2024

Thank you for you review. We take customer service very seriously and are naturally disappointed to receive your review. I have looked into your experience with us and can see a formal complaint was raised and responded to in line with our … More

5/5

Google

Excellent service from Colleen at Hamptons GX Lettings. Wouldn’t recommend anyone else but Colleen.

Jatinder · 4 May 2025

1/5

Google

Most Unprofessional estate agents in town. The staff was extremely rude. When I called them for a viewing they kept in messing us around. Asking for bank statements, etc just for a viewing. I would never sell or buy my house through them

Aussi · 16 April 2022

1/5

Google

Lettings team and legals were ok, but the Property Management arm is very poor. Zero handover into new property. They leave the tenants all alone to figure out how everything should be working. Very stressful.

Liam · 16 April 2022

1/5

Google

Unreliable and unprofessional approach to lettings. Staff are only interested in shifting blame to tenants.

Sunny · 15 April 2019

Agent replied · 15 June 2024

Thank you for you review. We are naturally disappointed to receive 1* review and I have therefor looked into your experience with us in order to respond accordingly. I can see a formal complaint was raised regarding heating and hot water … More

4/5

Google

I have recently rented a property local to this branch. From my initial contact, all my dealings with the staff have been cordial and efficient. Having had dealings with other agencies in the past I can appreciate the attention to detail …

Robert · 16 April 2015

5/5

Google

Recently rented through Hamptons in Gerrards Cross. Very impressed. In a sector awash with hype and false promsies to secure the 'sale', it was refreshing to see the profressionalism and honesty in the lettings and administrative staff …

Steve · 16 April 2015

4/5

Google

colleen was extremely helpful with a lot of the paper work that landlords have to complete w skerrett

William · 16 April 2022

5/5

Google

Rating only, no written review.

Victoria · 14 April 2022

1/5

Google

Rating only, no written review.

Jayne · 15 April 2018

Agent replied · 15 June 2024

Dear Jayne, thank you for taking your time to leave us your feedback. I am really sorry to see that you rated us one star. Please do not hesitate to contact our customer care department should you wish to pursue this matter: customercare@hamptons-int.com.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hamptons's Google reviews

Questions about Hamptons

How many reviews does Hamptons have?

Hamptons's Buckinghamshire office has 17 reviews across 1 platform: 17 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Hamptons's rating?

Hamptons is rated 3.4 out of 5 across all 17 reviews, and 3.4 out of 5 on Google from 17 reviews, checked 9 October 2026.

Where is Hamptons's Buckinghamshire office?

Hamptons, 34 Packhorse Road, Gerrards Cross, Buckinghamshire SL9 7DG.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.