Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest to book Lucy for an inventory check!
I wanted to leave a review for Lucy Howlett, Hamptons Deposit & End of Tenancy Manager, who managed our inventory check-out recently as I was so impressed with Lucy. Some people are just born with skills that are perfectly suited to their profession and Lucy is one of those people - meticulous, organised and fair - Lucy really made us feel that the process was undertaken in a thorough and balanced way. As having both been a landlord in the past and a tenant currently, a professional inventory check is so important for both the landlord and the tenant - and it's really not the place to try and save money by not having one; even a vacant home is full of so many things - most people do not spend their days thinking about the minute detail in kitchens and bathrooms....but Lucy does! For some landlords a professional inventory check could potentially pay for itself and more - for tenants you need to wish your landlord hires Lucy as she picked up so many things in our inventory check that had been missed when we first moved in - even by me! I had spent hours pouring over our initial list but I still missed things. As a tenant you really want someone like Lucy who is focused on the minute detail as it helps with getting as much of your deposit back on exit as possible.One thing I also wanted to mention is that I know that Lucy was in theory being paid for by the landlord - but she was such a great advocate, and very patient, going back and forth between ourselves and our landlord to finalise a few things. She was very professional and brilliant at speaking to our landlord quickly (and got a response almost immediately despite our landlord living in a different hemisphere so I know our landlord must like her!) and she absolutely helped us save money by agreeing to take the time to speak to the landlord on our behalf for things that didn't impact the landlord, but did help us massively, such as working with Mandy from Hamptons to get the landlord's permission for us to collect a small furniture item which had been forgotten in a disused cupboard - which we not only appreciated but helped us avoid a hefty disposal fee. Thanks again Lucy.
Mrs · 27 April 2024
★★★★★ 3/5
TrustpilotDo provide good advice to the landlords especially when they need it.
Not all the Property Managers are responsive. They need reminders to reply. Rotating managers to service the client can be very frustrating. Messy tenants can just leave the unit without anyone checking on the huge damage they have done to the unit. Instructions sent to keep funds is the float is not consistently followed up, causing the landlord to suffer exchange rate difference when money is remitted to the country. And is ok for this kind of practice in Hamptons. NO integrated advice is given to landlord when the latter needs it. It does give landlords the feel to switch to another better service company.
Wong · 22 April 2024
★★★★★ 5/5
TrustpilotAnnabel Onuche
Annabel has been managing my properties in Crouch End for over three years. I live in Australia and being so far away, I couldn't be happier that Annabel takes my and our tenants interests seriously. Communication is just as clear and timely when a lot is required at the properties as when everything is quiet. Annabel has great focus and will prompt me and continue to coordinate various services until the job is done. She is a pleasure to email with and her manner, I believe, also encourages others to do a good job for us. She remembers the idiosyncrasies of the properties from one year to the next and takes care of them, which is kind of amazing. We value Annabel and we value Hamptons for supporting her.
Sarah · 22 April 2024
★★★★★ 5/5
TrustpilotGreat service consistently for 5 years
Annabel Onuche has been my property manager for approx 5 years and I cannot recommend her highly enough. She consistently has provided exceptional service to both myself and my tenants. Her efficient manner combined with her excellent knowledge of local tradesmen has given me total confidence as a landlord that any issue will be dealt with promptly and professionally. My experience with Annabel has been instrumental in me letting another property via Hamptons - but on basis that she is my property manager!
Camilla · 19 April 2024
★★★★★ 5/5
TrustpilotSonsurae- the Best!
Sonsurae has been the very best managing agent since she took over managing my property in December 2023.! She is extremely efficient - quick to respond to email or phone calls, very clear with detail and information and prompt and appropriate follow up and action if and when required. Added to which she is charming and has the most delightful manner. A real pleasure to work with and I have every confidence in her managing the property on my behalf.
Miss · 19 April 2024
★★★★★ 5/5
TrustpilotAn outstanding property manger
Charlie Fleetwood is an outstanding property manager (and we've had a few over the years!). She goes beyond the call of duty in proactively monitoring routine invoices, maintenance issues and providing excellent liaison with the tenants. I always feel she acts in our best interests whilst remaining professional and responsibly representing Hamptons. During our recent exercise moving out the furniture on 17 April for the new tenant, Charlie was very helpful. Specially appreciated when we are not in the country to manage things. Thank you Charlie
Lisa · 18 April 2024
★★★★★ 5/5
TrustpilotGot a Complicated Client Over the Line…
I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…
Phil · 6 July 2026
Agent replied · 22 September 2026
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Jen and our Cheltenham team were able to support you through what we appreciate can be a challenging rental process, particularly when returning to the UK after many years overseas.
It's wonderful to know that you felt listened to and supported throughout your property search, and that Jen's sincerity, professionalism and commitment helped make your relocation experience a positive one.
We wish you every happiness in your new home and thank you for recommending Hamptons.
★★★★★ 5/5
TrustpilotWe had such a fantastic experience with…
We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.
Lale · 6 August 2026
Agent replied · 22 September 2026
We are delighted to hear about your positive experience with Phillip and that he was able to support you throughout your property search. Finding a new home is an important decision, and it is fantastic to know that Phillip's professionalism, patience and genuine commitment to helping you made the process such a positive one.
It is especially pleasing to hear that he took the time to answer your questions, arrange additional viewings and provide those extra touches that helped you feel informed and confident in your decision. Delivering excellent customer service is something we pride ourselves on, and your feedback demonstrates exactly the standard we strive to achieve.
Thank you once again for your kind words. We will ensure that Phillip and the Rickmansworth team receive your feedback, and we wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotDanish is a wonderful property manager…
Danish is a wonderful property manager and always comes back to me straight away. He is helpful and positive and I appreciate his help!
Brooke · 20 February 2026
★★★★★ 5/5
GoogleWe had the pleasure of using Hamptons to purchase our recent dream house. Firstly Dee (who has now left and is a big loss to Hamptons) was fantastic with us when conducting viewings and liaising with us throughout. Once our offer was accepted, Tania from the post-sales team was also fantastic, giving a great service and truly going above and beyond to liaise with a difficult chain and get the completion done, often going beyond her role to speak to people up and down the chain. I would not hesitate to recommend Hamptons again and would certainly work with them for any future needs.
Karanvir · 10 December 2024
Agent replied · 27 December 2024
Hi Karanvir, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 1/5
TrustpilotReally bad experience
They made us wait until the 10th day after our check-out before telling us that £90 would be deducted from our deposit for bags of garden waste to be taken away. There was no proof that we had left this, by the way. I appreciate that the deposit release is most probably the landlord's decision, but in our case the landlord was a 'family friend' of Hamptons and it's hard to believe that they had no influence in this.During our time at their property, there were certain problems that they caused for us but when I asked for compensation at the end, they refused. It's funny how they can keep money from your deposit despite having no proof of the thing they accuse you of, but when it comes to them paying out money for problems they caused, they can get away with it.The biggest problem we had at their property was that there were broken and creaky floorboards above us. This issue caused us massive problems. We rarely had any peace and lost lots of hours of sleep because of it. Hamptons never once offered to do anything about this problem. They didn't even offer to come and listen to it for themselves. They would fix the easy problems but when it came to something more complex like this, they wanted to have nothing to do with it. It was basically 'speak to your neighbours and the council as it's a civil matter', when obviously the problem was with the structure of the building.At the time of writing this, the property we rented for almost 2 years is under offer for close to half a million pounds. To think that the landlord tried to keep £90 from us for something so petty, it's really hard to believe.
Paul · 17 June 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We are disappointed to hear that we failed to meet your expectations, we would be happy to look into your experience further, so please do raise your concerns with the relevant manage or contact our customer care team.
★★★★★ 5/5
TrustpilotWe used Hamptons from 2019-2020 for…
We used Hamptons from 2019-2020 for renting a property in Honeybourne, Worcestershire (we were tenants). They were excellent. If there was any issues they were solved promptly and with great communication. At the end of the lease, we employed a poor cleaning company and the property was not handed back in the condition we aspired to. Hamptons staff were great with us. We had been let down by a cleaning 'contractor' but Hamptons ensured the new tenant moved in on time and kept us in the loop as we were (by then) living in France. They employed their own cleaning team.Many thanks to Melanie and all the staff.
Ian · 9 April 2020
Agent replied · 22 October 2024
Thank you for leaving us a review, customer service is very important to us and we are thrilled to receive your feedback . We look forward to sharing your review with Melanie and the team.
★★★★★ 4/5
TrustpilotWe rented from Hamptons for 13 months
We rented from Hamptons for 13 months. The first 8 months were appalling. The estate agents who handled the initial rental in Harpenden were unfriendly, unhelpful and unresponsive. We felt like children in a really mean teachers class! Then, we had Mark Houghton as a property manager, who was the most patronising and offensive man I’ve ever had the unfortunate experience of dealing with. In the end we ended up fixing things ourselves just so we didn’t have to deal with him. However, that all changed when Mark left and Melissa Jeynes was appointed as our manager. She was a breath of fresh air and made a real difference to how we perceived Hamptons as a company. She is respectful, friendly and goes out of her way to help and follow up on any problems. She made the last few months of this tenancy and the moving out process very easy. She is the reason Hamptons gets 4 stars and not a 0. Thanks Melissa.
Cath · 1 April 2020
Agent replied · 22 October 2024
Thank you for leaving us a review. We are disappointed to receive your feedback with regards to the tenancy set up process and as such, have passed your feedback directly onto the relevant Lettings Director to review. With regards to Melissa, we are pleased to hear you have had a positive experience working with us so far and we will be sure to make her aware of your feedback. Thank you again.
★★★★★ 4/5
TrustpilotFriendly process let down a little by timescale
Our heating and hot water broke down with a boiler fault. Contacted Hamptons and Max was swift to reply at 8.40am. Engineers were called the same day. I let Hamptons know the problem and the next day the simple repair was approved and fixed the day after that.The only reason I didn't give a 5 is that for such a simple repair it seems unfortunate that the process left us without heating for 60hrs when the cheap and basic part was even in stock with the repairer company 4 miles from the house.Max was exemplary throughout the process but it seemed long-winded for such a simple repair. I'm just grateful the part didn't need ordering. In truth it should and could have been fixed the same day.
Marcus · 15 February 2024
★★★★★ 5/5
TrustpilotMr Danish
Mr. Danish has been a professional at his job and reports and attends to any issues that arise at the property immediately.
Salman · 19 February 2026
★★★★★ 5/5
TrustpilotGreat Property Management Experience
We have had a great experience with Shahena our property manager (as well as Annabel who helped while Shahena was out on leave). They have always been prompt and communicative as things have come up with our flat, but our big test came after the basement of our flat flooded following a big storm where they have done a great job getting it remedied and keeping us updated on the Progress.
Lauren · 29 July 2024
★★★★★ 5/5
TrustpilotService way above expectations
I bought a house using the Marlow office. My main contact was Stuart Miles who I would recommend to anybody. He was proactive, professional, polite and throughout the process which had its challenges, but Stuart was always calm and looked for solutions. It didn't end there as, once the deal was done he came around with the office hoover on the day I moved in as mine was broken. He even did the hoovering for me.Top class service and refreshing to be able to write such a positive review over a house move that can be fraught with stress.
Nick · 11 November 2019
Agent replied · 22 October 2024
Thank you for leaving us a review. It is fantastic to receive such wonderful feedback about Stuart and our Marlow team, and in particular, it is great to hear you feel the service was to a high standard and the team made the process as stress free as possible. Thank you again for your feedback, we look forward to sharing your review with the Marlow office.
★★★★★ 5/5
TrustpilotGreat Amersham Team
The team at Amersham were professional, friendly and on the ball throughout our sale and purchase. The photos and details were exemplary.I felt I knew the whole team and was happy to have any of them attend the viewings. For various reasons it was a more complicated process than usual and they went above and beyond expectations. I genuinely think it went ahead because of the team at Hamptons, so i'm delighted we decided to sell our property through them and would recommend them to friends and family. In fact we already have!
Sophie · 7 November 2019
Agent replied · 22 October 2024
Thank you for leaving us a review Sophie. It is fantastic to receive such wonderful feedback about the Amersham team and in particular that you feel they had such a positive impact on the transaction. We take great pride in our people and look forward to sharing your review the team, thank you again.
★★★★★ 1/5
TrustpilotBad for tenants and bad for landlords
Listen to the bad reviews and avoid this agency. They are a big messy organisation whose incompetence has consequences for both tenants and landlords.The property I moved in had a damaged window and a damaged balcony door (they can’t be closed, which leaves in cold, dampness, draft, insects (plenty of dead insects near those doors) which is strange considering it’s a new build, high standard property, but anyway. I made an offer on the condition that these be fixed before I move in and this was put in the contract. Not only were the issues not fixed, even though I checked with them every week to get updates, there were other issues too like a missing smoke detector, broken cupboard door, broken tap, leaking sink, etc. But by far the worst issue remain the windows, which can’t be closed and have made the apartment damp, cold, and there’s a strong draft. The engineer who came to have a look again said he told Hamptons about needing to replace the balcony door months ago, which is why I say they’re bad for landlords too. They won’t care about maintaining what was a very nice apartment and have exposed it to all kind of risks like exposure to weather and dampness, the missing smoke detector, etc. I’ve received a lot of conflicting information during my interactions with them, with one person at some point telling me they weren’t aware of any issues with the windows, even though one of their own agents came and got stuck with that balcony door for long after the viewing was over.There was also a lot of confusion about how they handle contracts, where different people gave me different answers, and just an overall frustrating experience. But the issue remains the the windows and balcony door aren’t fixed and the contractor looking into the repair said it would take 6-12 weeks and they haven’t even heard back from the company that needs to send them the parts, then on top of that however long it takes to recondition the apartment and get rid of the damp and cold, is not something any tenant should be expected to have to deal with. 3 months of cold and dampness when this isn’t a low end, old property. I also feel sorry for the landlord because I’m sure he had no part in this and they let his property get into this state. I’ll be looking to end my contract.
Cristian · 5 November 2019
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review, customer service is very important to us and we are naturally disappointed to hear you have had a negative experience . Please email customercare@hamptons-int.com with the name of the branch or individual you were working with, so the team can ensure your feedback is passed onto the relevant department head to investigate. Thank you again.
★★★★★ 5/5
GoogleI have sold over 10 properties to-date and without exception the service i have received from Hamptons is truly second to none. From the initial meeting great care was taken by all the staff to ensure that they understood the product and me. It really is difficult to single out any one person or persons but i would have to say a very special thank you to Claire the effort was more than ever expected so a BIG THANK YOU!! and also Dane, John and Sam. They never gave up and kept looking in a very difficult market for the right buyer for me. I was fully informed about every single viewing and also from every viewing they would come back with constructive feedback. If you are looking for a company to sell your house then i really think you should look no further. Great Service, Great People and a very much can do attitude. One impressed client Kindest Regards F
Rukhsana · 24 October 2019
Agent replied · 22 October 2024
Thank you for leaving us a review, we are delighted to hear our team in Beaconsfield had such a positive impact on your experience with us and in particular, they provided a second to none service. We take great pride in our people and look forward to sharing your review with Claire, Dane, John, Sam and the whole team.
★★★★★ 5/5
GoogleGreat experience as both buyer and seller in the chain in a recent sale in Beaconsfield with Hamptons, resulting in completion last week just in time for Christmas. Sally and Sam were great throughout and were always on hand to answer any questions and simply push things along which as with all purchases is usually required towards the end! Would recommend and would also use again which is testament to the service we received. Thanks to the team at Hamptons Beaconsfield!
Daniel · 24 October 2019
Agent replied · 22 October 2024
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with the team. It is wonderful to hear that you were supported throughout the process and Sally and Sam kept you well informed, we look forward to sharing your review with the team! Thank you again, we are delighted to hear you would recommend us!
★★★★★ 4/5
TrustpilotI dealt with Amelia at the Windsor…
I dealt with Amelia at the Windsor office and had a great experience when we had to undergo some major changes before new tenants started. There was lots of communication, and relevant options for us to consider, and it was dealt with well. I did have to fight to get a few of the quotes down to an acceptable minimum, and I was also incorrectly refunded rent on two occasions, but otherwise the service was really good.
Olly · 26 March 2024
★★★★★ 5/5
TrustpilotAppreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Roland · 1 June 2026
Agent replied · 22 September 2026
Thank you for your fantastic review.
We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback.
We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team.
Thank you again for your support and for choosing Hamptons.
★★★★★ 1/5
TrustpilotPaid £9000 in rent over 6 months & still cannot shower
Unfortunately I have had a horrible time with Hamptons Caterham, to my real surprise as a brand as esteemed as Hamptons, you’d expect perfect service.I moved in, in May 2024, paying £1500 a month for a 2 bed flat. A nice flat, I expected some small teething pains upon move in of course, but not to spend 6 months with no bathroom hot water - meaning I am left to boil 4 pots of hot water a day to have a hot bath.Not only that, since moving in, the dishwasher didn’t work and had to be totally replaced. The shower unit was broken and also had to be totally replaced.Thereafter, I have had no hot water in the shower. The plumbers they use, Homeserve, are so inadequate they have no clue what they’re doing. They have been here 3/4 times, and the issue persists. They now blame the shower manufacturer, the manufacturer blames the plumbing - who knows. Ultimately, it’s been 6 months with an inability to shower - when I’ve now paid £9000.I am fed up, drained, stressed, it’s impacted my skin (long term eczema) and is now impacting my everyday wellbeing.Their complaints department also do nothing. You are really just left to suffer and pay your rent - regardless of the environment you’re left in. The landlord throughout all of this has refused to discount my rent. I will therefore take legal action for pain and suffering and my partial of my rent money back as I have not received what I paid for.If you are a potential tenant my advice would be to:-thoroughly check all appliances and plumbing yourself *before* you move in. Do not take Hamptons word for it that all is working.-do not accept Hamptons inventory report that all is working, as they said on mine all appliances and hot water was working fine, when it wasn’t.-be prepared that any issue you have may take 6+ months plus to be resolved and you will not have a rent reduction.The best thing to do is save more money and buy your own property, so you can be in control of all repairs and the quality of those repairs. Do not rely on Hamptons or a landlord to be fair or give you the service you pay for.Jessica
Jessica · 28 October 2024
Agent replied · 22 October 2024
Thank you for leaving us a review. We are delighted to receive your feedback and are especially pleased to hear the team were able to facilitate a quick move in for you. We take customer service very seriously and look forward to sharing your review with the Banbury team, thank you again.
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