5/5
TrustpilotVery impressed
We met Charlotte for the first time yesterday and we were extremely impressed with her professionalism, knowledgeable and friendly approach.
Trusted Agent profile · Chesham
Chancellors Chesham New Homes reviews
★★★★★
523 reviews across 2 platforms
64 The Broadway, Chesham, HP5 1EG, HP5 1EG
Part of Chancellors, see every office.
Chancellors's office in Chesham, at 64 The Broadway, is rated 4.6 out of 5 across 523 reviews on two platforms, including 358 Google reviews rated 4.7.
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Reviews
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
Trustpilot2/5
TrustpilotWe have previously had good experiences…
We have previously had good experiences with Chancellors but unfortunately since we moved in at the start of July there have been constant issues.
1/5
GoogleI bought a house through Chancellors and they lied the entire way through the process. I bought based on a completion date of March 22. The agent agreed this was possible because the seller had completed their end and would move in with family while their house was built. March came and went. As did April, May and June. The agent just kept letting the dates slip. Each time I called, they said it was all a misunderstanding and we’d complete any day. My solicitor was reporting issues up the chain (the chain that didn’t exist according to Chancellors). I asked Chancellors many times if the seller had changed their purchase and they said no.. all a misunderstanding. Finally completed in July 22 and when collecting the keys, a different agent mentioned what a nightmare it had been that the seller had pulled out and started again with a new house (assuming I knew). I complained to Chancellors and their director responded that it wasn’t in my interests to know that the seller changed purchase! That because they were breaking chain regardless, to accommodate me, it was decided that it wouldn’t impact my purchase! But it did! Because of problems with their new purchase, they decided not to break chain. The difference was 4 months, leaving me with nowhere to live and in a state of uncertainty for months, while they kept lying. Chancellors knew I was buying a date. I had a deadline to move and if we couldn’t meet the March date, I was going into rented while I waited for a different house. So when the seller pulled out of their onward, Chancellors chose to mislead me, so that I wouldn’t pull out. I would never sell through Chancellors or buy (even if I loved the house). I’ll choose an agent who respects their clients enough to be honest.
Agent replied · 23 October 2024
Hi T J, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
GoogleI am really pleased with the service level and the quick turnaround - I have secured a property for less than a week from reaching out! Benjamin and Danielle were extremely helpful, friendly and responsive during the whole process so I am very happy with everything so far! :)PositiveResponsiveness, Professionalism
Agent replied · 8 January 2025
Hi Moni, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotFor many years I have always received…
For many years I have always received excellent service from the teams at Chancellors
Agent replied · 19 March 2026
We're happy to hear that you've consistently received excellent service from our teams over the years. Thank you for your positive feedback!
5/5
GoogleAfter our sale fell through, Richard Kindred and his team found two new buyers at the same sale price within a week, impressive!
Agent replied · 22 February 2025
Thank you Richard for giving our Chesham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleExcellent service, great communication. Kept in touch and found the process very smooth. They were very responsive and helpful if any issues came up. Highly recommend them
Agent replied · 22 December 2025
Thank you for leaving us this great review Lia, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotJordan you are a star
Agent replied · 22 May 2026
We truly appreciate you sharing your positive experience. We are delighted to hear that the process of selling and buying your home was so productive and seamless. We are glad our professional and friendly approach worked well for you.
1/5
TrustpilotReally poor rental service
Really poor. Very difficult to deal with. We had to wait for their commercial team to confirm receipt of funds. Really poor.
5/5
GoogleHard working and doing everything to outcome any issues.
Agent replied · 11 October 2026
Thank you so much for your positive feedback, Gigi! We're thrilled to hear that you appreciate our hard work and dedication at Chancellors - Chesham Estate Agents. Our team strives to resolve any issues promptly and provide excellent service. We look forward to assisting you again in the future!
5/5
TrustpilotI was really well looked after by…
I was really well looked after by Shannon Corrigan & Chris Appelboom!
Agent replied · 19 March 2026
We appreciate you sharing your positive experience! We're so glad to hear that you were well looked after and that you felt the team was professional, communicative, and understood your needs. Thank you for your recommendation!
5/5
TrustpilotGreat service
A great service being provided by Rosie, nothing too much trouble!
Agent replied · 19 March 2026
We're happy to hear that our service met your needs, and we appreciate your positive feedback. Thank you for taking the time to share.
1/5
TrustpilotThe agency staff were extremely rude…
The agency staff were extremely rude and unprofessional. I wouldn’t recommend this company to anyone.
5/5
TrustpilotHannah at Chancellors has been…
Hannah at Chancellors has been brilliant - really proactive in finding the right house for me and has made the whole process run smoothly. Highly recommend!
Agent replied · 23 October 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotExcellent service and communication…
Excellent service and communication from Ben and Orriane. Kept me well informed throughout the whole process and dealt with any bumps in the road. Thank you!
Agent replied · 23 October 2025
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleIbrahim was excellent. He kept me updated regularly and was professional and friendly. Great service!
Agent replied · 23 October 2024
Thank you Kevin for giving our Chesham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleWe just purchased a property with Chancellors and they were incredibly professional and responsive. We dealt with Richard and he made time for us to see the property in the evenings, sometimes on short notice and was friendly and professional throughout. Would highly recommend them.PositiveResponsiveness, Professionalism
Agent replied · 23 October 2024
Thank you Nilam for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotHelpful experience
Helpful experience from Tom Taylor especially with processing paperwork once the unfortunately episode of requiring eviction of a tenant who stopped paying rent has been encountered.
Agent replied · 17 October 2025
We are pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleHenry from the lettings team has been consistently professional and kept me well informed throughout the process. I will be using chancellors again in the future.
Agent replied · 17 October 2025
Hi Michelle, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleMithu provided an excellent service. He was extremely helpful, always responded quickly and made the process easy to deal with. I highly recommend Mithu and Chancellors.
Agent replied · 23 October 2024
Thank you Kevin for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
GoogleA wonderful estate agent led by Henry. He has put the work in and always has given me good advice.
Agent replied · 22 December 2025
Thank you Katrina for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Chancellors Chesham New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chesham.
