Brown & Merry Wendover reviews in Buckinghamshire

★★★★★ 5/5

Trustpilot

Brown and Merry Watford have been…

Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!

Patrick · 6 July 2020

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Google

Sylvie at the Wendover branch of Brown & Merry Estate Agents is truly AMAZING and thank you so much for all your expert help and advice, and in securing the offer on my forever home! You made me feel totally at ease and gave me plenty of time to take it all in during the viewing. You are a true professional and such a lovely lady, with a great team behind you. I can honestly say you’re the best Estate Agents I have ever dealt with and are highly recommended!

Angela · 25 October 2019

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019

★★★★★ 5/5

Trustpilot

Rental property

Having just completed on a rental property in chesham Buckinghamshire I would like to say that Amóur who was our point of contact at Brown and Merry was knowledgable about the whole process and was always on hand day and night to answers any questions about the property. She went above and beyond any estate agent I have dealt with in the past. I would thoroughly recommend Brown and Merry and in particular Amour who was an absolute star.....

Gareth · 15 January 2020

★★★★★ 5/5

Trustpilot

Good experience, professional staff

I just got an offer on my house trough Brown and Merry and the experience that I had with them could not have been better. Everyone that I dealt within the office was really helpful, but I need to say that Mathew was the one that I dealt the most and he was as helpful and professional as a person can be. Thanks Mathew for you help, thank you Brown and Merry

Andrei · 26 April 2021

★★★★★ 5/5

Google

Highly recommend Brown and Merry. Sylvie, in particular, is an amazing sales negotiator. So professional, so helpful and extremely efficient which made the, usually stressful selling process, run so smoothly from start to finish. Eilish is extremely knowledgable and helped to secure our mortgage and Claire, (branch manager), took care of our legal worries and queries. Undoubtedly, the best estate agent I’ve ever used. Don’t go anywhere else.

Kerry · 17 April 2021

★★★★★ 5/5

Trustpilot

i registered with brown and merry over…

i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .

Jane · 15 July 2024

★★★★★ 5/5

Trustpilot

Excellent BERKHAMSTED branch

Excellent dealings so far with B&M BERKHAMSTED. Our house went on the market 4 weeks before CoVid 19 lockdown, Amir and his team have kept me updated throughout the last few weeks and have delivered high quality viewings. We have already accepted an offer only one week after viewing restrictions were lifted. Harry and Bobi also deserve a mention super professional and a joy to work with.

Justine · 1 June 2020

★★★★★ 5/5

Trustpilot

Excellent service

Im a very impressed by Eliot at Merry and Brown estate agency. Eliot showed me a property this morning and was very professional and extremely understanding and couldn’t be more helpful. His professionalism was on top point! ☺️

Customer · 8 November 2025

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this.

Jay · 19 December 2024

★★★★★ 5/5

Google

We had multiple viewing with Igor who was really patient and friendly. He answered all of our questions and gave us all the relevant information helping us along the way, had a really positive experience and would definitely recommend Brown & Merry Wendover.

Mitesh · 26 June 2024

★★★★★ 5/5

Google

Valued our home higher than their competitors and achieved it, for a lower fee. They are experienced and know their market. Immediate feedback after every viewing plus follow ups 24 hours later. Good communication. Competent and professional negotiating. Regimented weekly sales chasing through to completion. Very pleased with the service and value for money. Thank you Claire, Gemma and team.

Chris · 17 April 2021

★★★★★ 5/5

Google

I have recently used Claire and her team in the Wendover office for Brown & Merry, It has been a very easy and stress free process, they have been a delight to work with very professional and extremely helpful throughout, I would have no hesitation in recommending them to anyone in the market to buy or sell their home.

Jonathan · 17 April 2021

★★★★★ 1/5

Trustpilot

Beware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…

I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.

Helen · 19 December 2023

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst

Karlandsarah · 1 March 2026

★★★★★ 5/5

Trustpilot

Great Team.

I would like to thank Martin, Ed, Adriano and Justin for all of their professional advice and service in selling our house.

A · 9 May 2024

★★★★★ 5/5

Trustpilot

Very happy with Brown and Merry…

Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)

ElsonSutanto · 25 November 2025

★★★★★ 5/5

Trustpilot

Hemel Branch

I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.

Michael · 23 November 2020

★★★★★ 5/5

Trustpilot

Great experience with brown&merry

Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!

Nowshin · 2 October 2024

★★★★★ 2/5

Trustpilot

Brown & Merry in Watford started off…

Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better

Mrs · 15 May 2023

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had.

Laurence · 31 March 2025

★★★★★ 1/5

Trustpilot

Abrasive and agressive sales call to try to get my business

I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!

BK · 13 April 2023