Alexander & Co Buckingham reviews

★★★★★ 5/5

Google

I had a viewing with Alexander and co yesterday for a rental property. Elaine was showing us around who I found very polite, friendly and helpful. She was running marginally late(virtually a couple of minutes) due to traffic however she called us to let us know she was on her way which I thought was great. She was very understanding that I had to bring my children with me to the viewing. Overall the experience was great and I just wanted to raise how great Elaine was on this viewing!

Kirsty · 1 April 2026

★★★★★ 1/5

Google

My experience with this agency was deeply disappointing and, frankly, one of the most unprofessional tenancy experiences I have ever encountered. During my tenancy, I was left without essential services including heating, cooking facilities, and the ability to properly shower for approximately 15 days. This caused significant disruption to my daily living conditions and should have been handled with urgency, empathy, and professionalism. Instead, the situation was managed poorly, with a clear lack of accountability and respect toward me as a tenant. Communication throughout was unacceptable. Georgia White, the property manager, handled matters in a dismissive and confrontational manner rather than working toward reasonable resolution. Correspondence was not properly reviewed, mistakes were made by the agency, and responsibility was then shifted onto me rather than acknowledged. Being spoken to as though I had acted improperly when I had clearly documented and communicated my position throughout was entirely inappropriate. My interactions with Scarlett Wilkinson0, who reports to Georgia, were equally disappointing. The tone used was curt, unhelpful, and lacking basic professional courtesy. At no point did I feel supported or treated fairly; instead, communication felt defensive and adversarial from the outset. What should have been a straightforward resolution became unnecessarily stressful due to poor communication, inconsistent messaging, and a refusal to take ownership of errors. Even after agreements were clearly confirmed in writing, positions were later changed, creating further frustration and demonstrating a worrying lack of professionalism and internal oversight. Tenants should expect transparency, competence, and respectful treatment particularly when dealing with serious property issues affecting basic living standards. Unfortunately, this agency failed on all three. I would strongly advise prospective tenants and landlords to proceed with caution. My experience reflected disorganisation, poor judgment, and a level of communication that fell far below what should reasonably be expected from a professional property management company.

Sasha · 22 March 2026

★★★★★ 5/5

Google

A very big thank you to Elaine and her team at Buckingham for helping us find a rental very quickly. All the staff have been very friendly and professional and Elaine was brilliant helping us with all the admin side. Our experience with Alexander & Co as a whole has been very positive. We sold our house through the Winslow office back in June and have been waiting in a lengthy chain to completion. The last couple of weeks were extremely stressful but made easier by the help and support we received. Many thanks.

Alison · 24 December 2025

★★★★★ 5/5

Google

I cannot recommend Elaine and Jack at Alexander&Co, Buckingham enough. From what was a very stressful and anxious time for our family, the very professional duo worked in tandem to not only secure us a wonderful property, but worked at speed to ensure it was achieved so quickly, therefore helping to reduce our anxieties. They both went above and beyond to get a property viewing done on the same day as the enquiry, the paperwork complete only hours later and kept with constant communication throughout. Not only this, they saw us a family and took time to learn about who we are the situation we were experiencing, more than just seeing us another customer. They truly are invested in us a family and it feels they genuinely want the best for us. An outstanding service, led by an exceptional team! Thank you both.

From · 24 November 2025

★★★★★ 5/5

Google

We have recently let a property from Alexander and Co late last month and it was a wonderful experience. Elaine was very helpful and made sure to keep in communication with us each step of the way, when there was an issue she chased it immediately and provided us with the necessary information quite quickly. There were a few server issues with the service they use for referencing however Elaine was immediately there to support us. After a hellish few months of searching for the right property and agents we are beyond happy with our choice move forward with Alexander and Co.

Ashleigh · 24 November 2025

★★★★★ 5/5

Google

I have used Alexander and Co for a few years now. Most recently, I approached Elaine and asked her if there were any properties in my budget in Buckingham. Elaine went above and beyond to secure a property for me. I couldn’t recommend her enough. The whole process was simple from start to finish. Elaine kept in contact throughout and gave regular updates on the referencing progress. Thank you so much.

Andrew · 24 December 2025

★★★★★ 1/5

Google

I recently rented a property through Alexander & Co and had an extremely disappointing experience, particularly dealing with Jack. From the start, communication was poor. I had to chase him almost every day, emails went unanswered, and phone calls were rarely returned. On the rare occasions I did manage to speak with him, he promised to call back with updates but never followed through. There was a complete lack of clear information, especially around our move-in date, which caused unnecessary stress and confusion. For a professional letting agency, this level of service is simply unacceptable. I would not recommend Alexander & Co to anyone looking for a reliable or responsive estate agent.

Ezy · 24 August 2025

★★★★★ 5/5

Google

Elaine has been fantastic whilst supporting us through the process of finding our new place! During viewing the property, referencing process and moving in queries she has been excellent at providing us with information via email, phone and always being available to offer her knowledge and support. Thankyou so much for all your help Elaine and for being so lovely!

Amy · 24 January 2026

★★★★★ 5/5

Google

A big thank you to all Alexander and Co with selling our cottage. It was not a straight forward sale and we were very grateful for the knowledge and experience of the team. A special mention for Tom, Archie and Graham for the house visits and also to Max for managing to whole process. One part of tbe process is the role if the Moves Manager and Helen was wonderful in 'managing' the chain which in our case was challenging. Thank you and we have no hesitation in recommending Alexander and Co

Mike · 24 June 2025

★★★★★ 5/5

Google

Elaine and the team provided a brilliant service in finding new tenants for my rental property and I had a very good experience with marketing the property through to the completion of the tenancy agreement. Suitable tenants were found promptly and communication and advice was very clear and helpful. Many thanks.

Anneka · 3 March 2026

★★★★★ 5/5

Google

Recently purchased a home with Alexander and co Buckingham and could not be happier. The viewing process was so simple and our agent Archie was the best agent we have ever dealt with. He wasn’t pushy at all like so many angents can be and Didn’t have a script prepared for the properties, answered all our questions, was friendly, punctual and helpful, ensuring we found our dream property and accommodating a second viewing. Viewings were comfortable and friendly and felt very ‘pressure off’. Our sales agent Helen who dealt with enquiries once our offer was accepted and chased progress with solicitors for us was probably one of the nicest people I have ever had the pleasure of dealing with. Alexander and co you should be proud of your team, we cannot thank you both enough for all of your help 😁

Lucy · 8 March 2025

★★★★★ 4/5

Google

Elaine was kind enough to wait for me for my first viewing as I was stuck in a heap of traffic travelling to Buckingham. From then on everything went easily and smoothly - Mrs Emery

Sharron · 1 April 2026

★★★★★ 5/5

Google

I had the pleasure of dealing with Jack Gill at the Buckingham branch. He was professional and was always very accommodating with any requests I had. He was also very prompt with his communication. Thank you Jack and the team for your service and professionalism 🙂 …

Stacey · 24 November 2025

★★★★★ 5/5

Google

I would like to thank Alexander & Co and in particular Elaine, who has been instrumental in us securing a property. We greatly appreciate your exceptional help and kindness. Sincere thanks.

K · 20 March 2026

★★★★★ 5/5

Google

Elaine was and is fantastic help, very accommodating, professional and timely, making the viewing, acceptance and referencing seamlessly easy. It was and is a pleasure to work with someone looking after your every interest. Thank you

Mike · 24 January 2026

★★★★★ 1/5

Google

I had an appalling experience with Alexander & Co in Buckingham, specifically with Claire. I want to clarify that I am writing this review over a year after the incidents occurred, as I did not want to risk any repercussions while I was still residing in the property in question. The problems I encountered with this company are numerous, but some stand out in particular. Firstly, Claire accused me of lying when I informed her that the photos shown on Rightmove were significantly different from the actual flat I rented. She initially insisted that the photos were indeed of the flat I moved into. However, when I showed her a screenshot of the photos from the Rightmove advert, she finally conceded and admitted that they likely did not have photos of the actual flat at the time, and instead used images of another similar flat in the building that was decorated and renovated to a much higher standard. As an international student moving from Canada during the COVID-19 pandemic, I had to rely on virtual tours and video calls to view the apartment, and many of the issues were not apparent during the virtual tour. When I raised this concern, she blamed it on a faulty internet connection and insisted that she had shown me everything. Furthermore, for several months prior to my arrival in the UK, I repeatedly requested bank information to send the rent money in advance, in order to ensure a smooth and reliable move-in process. However, Claire only responded two days before my move-in date, stating that failure to make payment by that time would result in me being unable to move in. When I explained that a wire transfer from Canada might take longer, she dismissed her own mistake and showed no willingness to accommodate or assist. She also refused to compensate me for a hotel room, adding unnecessary stress to my already challenging situation as a new international student. To make matters worse, Alexander & Co was contracted by another incompetent building management company, Ascend, and they misled me by promising to ensure that Ascend would address the issues I noticed in the flat before I signed the contract. They allowed me to move in without signing the contract as I arrived late in the evening and needed time to review it. However, the next day when I asked for written proof that certain things in the property would be cleaned, repaired, or replaced before I signed the contract, I was threatened with forced evacuation while simultaneously being promised that the issues would soon be resolved. When I confronted them about lying, I was told that it was Ascend's responsibility to carry out repairs and that Alexander & Co was merely a contracted third-party whose only job was to rent out the flat and ensure contract completion. Claire then proceeded to block me on WhatsApp. I should also note that even contractors who visited the property for repairs commented on its poor condition and the unethical actions of these companies. It is clear to me that this company exploits students in this university town, treating us as mere sources of cash. I strongly advise property owners to avoid Alexander & Co, and tenants to think twice before renting from properties managed by either of the companies mentioned in this review. It is unacceptable to mislead, ignore, and exploit tenants, especially international students, who are navigating their way around an unfamiliar country and have limited housing options. My experience was dreadful, and I would not wish it upon anyone else.

Preeya · 24 March 2024

★★★★★ 1/5

Google

Dreadful. From a landlords point of view, Charlotte was argumentative, very rude and impossible to communicate with effectively.

Philippa · 17 March 2026

★★★★★ 1/5

Google

Absolutely shocking service. Both myself and my landlord agreed on the deposit over a month ago, and I submitted the request through the tenancy deposit scheme. Despite informing the agent, they have done nothing to process or approve it. I have chased this up repeatedly, sent email, called the branch three times, and every time, whoever answers has tried to put me through to the property management team, but the property management team refuse to take my call, even though they are in the office. The team simply will not take my calls or deal with the matter. I cannot understand why it should take over a month to approve a deposit release that has already been agreed by both landlord and tenant. Meanwhile, the tenancy deposit scheme has been sending reminder emails warning it is approaching the statutory declaration deadline, yet the agent still ignores it. This has been an incredibly frustrating and stressful experience. If this is how they handle something as straightforward as a deposit release, I dread to think how they manage anything else.

Qianqian · 24 August 2025

★★★★★ 1/5

Google

A completely mediocre yet acceptable experience throughout, unfortunately soured by a manipulative and dishonest checkout experience with H Shaw. The vast majority of raised disputes in our checkout TDS report for the deposit on our rented property were false/invented, hundreds of pounds worth of issues that have been present at the property throughout our tenancy were attempted to be blamed and charged on us. After arguing to debunk said issues, charges were removed with not a shred of apology or admittance of oversight and the target was moved to another issue to attempt blame with previously offered deductions increased to round figures back up. If you can at all - would avoid.

Conor · 13 August 2025

★★★★★ 5/5

Google

It was lovely working with Alexander & Co - Buckingham, to rent a property. The admin work was swift, efficient and professional. Elaine herself has been very friendly and instrumental in achieving this, and takes that extra mile to meet our expectations. Look forward to an excellent business relationship, throughout the Tenancy period.

Sajeevani · 22 March 2026

★★★★★ 1/5

Google

Absolutely the most incompetent and disorganised letting team I’ve ever had the misfortune of dealing with. Reaching them by phone is nearly impossible, and on the rare occasion you do get through, all you’ll receive are empty promises and zero follow-through. A special mention goes to Jack, whose complete lack of professionalism directly contributed to me missing out on a property. He confidently promised to call back to arrange a viewing, unsurprisingly, that never happened. The next day I discovered all viewings had been fully booked. This level of negligence is astonishing. Utterly useless and unreliable, a textbook example of how not to run a letting agency.

Аркадий · 24 June 2025

★★★★★ 5/5

Google

Jack is a miracle worker. He turned around our rental contract, electrical checks, EPC and got us moved in within a week. …

Julia · 22 September 2025

★★★★★ 1/5

Google

My friends were due to move into a house in Buckingham and had paid 6 months in advance. The house was not ready, and their contact was not answering their calls and texts while they stayed at a hotel not knowing when they could move into a house they’d already paid for. I phoned up and spoke to Annie. She sounded pleasant, took all the information down and promised she’d have someone phone me back. Needless to say, I’m writing this review as there was no response from the company

James · 28 August 2022

★★★★★ 5/5

Google

Outstanding service from the guys at Alexander & Co. Peter and the team were just fantastic guiding us through this process, having never sold before the hole process was a tad overwhelming for us and Peter assured us that he would look after us which he did so professionally. Then Jill was introduced to us and then assigned to us and the Dynamics changed massively. Jill is just fantastic she certainly knows her job well. We would highly recommend this amazing team if your thinking of moving or buying. Just fantastic.

Suela · 3 June 2022