William H Brown Kimberley reviews in Broxtowe

★★★★★ 5/5

Google

I had a fantastic experience with William H Brown in Kimberley. Liberty was incredibly helpful, professional, and approachable throughout the whole process. She kept me updated every step of the way and made everything feel straightforward and stress-free. Her friendly manner and excellent communication really stood out, and I felt well supported from start to finish. I wouldn’t hesitate to recommend Liberty and the team to anyone looking for a reliable and supportive estate agent.

Juliet · 24 September 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I had an excellent experience with William H Brown Estate Agents Kimberley. The team was professional, friendly, and highly efficient throughout the entire process. They made everything feel smooth and stress-free, always keeping me informed and providing clear, helpful advice. Their knowledge of the Kimberley property market was impressive, and they went above and beyond to ensure everything was handled quickly and to a high standard. Communication was always prompt and reassuring, which made a real difference. I would highly recommend William H Brown Kimberley to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 10 April 2026

★★★★★ 5/5

Google

We were first time buyers and purchased our first home with William H Brown. Our main point of contact was Lily who was friendly and helpful. We didn’t have the easiest journey with our solicitors and Lily was great at helping us chase up outstanding issues, I really think the sale could have fell through without her help liaising between us/the seller/the solicitors. I would definitely recommend William H Brown, our calls were always answered or messages passed on leading to quick call backs, thank you to Jared and Amelia for your support on this also! You are a welcoming and friendly team and we appreciate the support you provided :)

Elena · 11 September 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Google

Poor service - Called within a hour of a house being advertised, booked an appointment for a viewing, had a call a few days later to say they were doing a open house which I couldn’t attend because of work commitments, to be told ‘oh well that’s what we’re doing so no one will be there for your viewing and you’ll have to see if the house is still available after the open home’ - from a customer that phoned first, booked an appointment first and was very fast with communication this is really poor service on William H browns side.

Rachael · 17 February 2026

★★★★★ 5/5

Google

I had an excellent experience with this estate agent from start to finish. They were professional, knowledgeable, and genuinely had my best interests at heart throughout the entire process. Communication was clear and timely, and they made everything feel smooth and stress-free. Their attention to detail and commitment really stood out, and I always felt confident I was in good hands. I wouldn’t hesitate to recommend them to anyone looking to buy or sell, outstanding service all round.

William · 17 February 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

Having been messed about by others previously I was impressed when William H Brown sold my house in a day - and for in excess of the asking price! Jared and the team knew who I was when I called, and were hugely responsive whenever I had a query. Of special note was Amelia who kept me informed every Tuesday as the solicitors ambled through the conveyancing process. Honestly can’t fault this.

Sue · 12 August 2024

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

I had a great experience viewing properties with William H Brown in Kimberley. The team was friendly, organised, and really listened to what I was looking for. Although I didn’t end up buying through them, they even sent me suitable homes listed with other agents, something I’ve never had from any other local agent. Their honesty and effort genuinely helped me find the house I went on to purchase. Highly recommend them to anyone starting their search!

John · 23 November 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Google

Phoned up to enquire on a property they had advised for sale met with a complete lack of interest from the staff member who was not only rude but dismissive, fortunately the house is advertised with another agent where we have been able to since view the property with no hassle! If you are thinking of selling or looking to buy completely avoid these bunch of clowns.

Matthew · 17 February 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

My daughter recently viewed some bungalows with this estate agent on my behalf as i am not local. They have been great and they even facetimed me on the viewing so i could see it and ask any questions. Even though i dont live locally they even gave me advice on when and how to sell my house and got one of their local offices to contact me. Best i have used to far

Sandra · 2 December 2025

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Google

We couldn’t have been more pleased with the service we have had from the Kimberley office. Jared was informative from our first valuation and throughout. Lily was particularly helpful after a very stressful process she was always available and quick to answer queries. She remained calm and collected during our sale and was fast to react to our constant chasers!

James · 12 August 2024

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024