Every review we hold for the Broxburn office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic company, would recommend.
This is the 2nd time we have used Knightbain for selling/buying a property. After the service the first time, we decided to try them again. I am so glad we did. We had Pauline help us the 1st time and this time we had Graham. He has helped us from start to finish. Keeping us up to date at every point. He did the showings of our house for us, taking away the stresses involved. He was very accommodating when it came to looking for a new house, fitting us in for viewings when suited us. They are very knowledgeable of this area and will provide good advice.
I would definitely recommend them to anyone looking to buy or sell in West Lothian and the surrounding areas.
Lynn · 2 July 2025
Agent replied · 1 June 2026
Hi Lynn,
Thank you so much for your kind words and 5-star review! We're delighted to hear that Graham and the team were able to support you throughout your sale and purchase journey. Clear communication and helpful service are exactly what we aim for, so it's fantastic to know we delivered on that.
Wishing you all the best in your new home!
Warm regards,
The Team at KnightBain Estate Agents, Broxburn
★★★★★ 5/5
GoogleI have recently used the services of Knightbain Estate Agents to sell my house. The wraparound care has been excellent. Carol Nicol looked after me every step of the way from the initial valuation of my home to arranging the home report and …
Carol · 16 March 2026
Agent replied · 16 April 2026
Hi Carol
Thank you for taking the time to share such detailed feedback. It is great to … More
★★★★★ 5/5
GoogleFrom the very first conversation, we knew we were in great hands with Kai. Choosing him to help us sell our home was one of the best decisions we made. From start to finish, he was incredibly professional, knowledgeable, and genuinely a …
Cameron · 16 March 2026
Agent replied · 16 April 2026
Hi Cameron, thank you so much for taking the time to share this. It is fantastic to hear how positive your experience was, and I will make sure your kind words are passed straight on to Kai. He takes real pride in guiding clients through … More
★★★★★ 5/5
TrustpilotGreat sales experience with Knightbain, can only recommend
Sale process of our property has been nothing but smooth sailing and stress free. Our estate agent, Graham has been really helpful, kept us up to date with feedbacks from viewings and has been very flexible with appointments. Communication has been excellent throughout. Great company with a brilliant team. Thanks again!
Miss · 24 July 2025
★★★★★ 1/5
GoogleBeing out of one of their properties for weeks now and they have not issued back the deposit even after sending emails to remind them. They will be quick to collect late fee(which I was never late on my rent though) but finding hard to return a deposit.
SMG · 18 January 2026
Agent replied · 25 January 2026
Hi there, thank you for taking the time to leave this feedback. I’m sorry to hear about the frustration you’ve experienced. This is certainly not the experience we want anyone to have, and we would welcome the opportunity to look into this properly for you if you’re able to get back in touch directly so the right team can review what’s happened. You're welcome to contact my colleague Imran, who is our Lettings Manager, directly at imran@elckbgroup.com, Imran should be able to get this resolved quickly for you. Many thanks, Matt
★★★★★ 4/5
GoogleCarol was very responsive and gave sensible knowledgeable advice.
Aileen · 26 October 2025
Agent replied · 25 December 2025
Thank you, Aileen, for your lovely review. We’re so pleased to hear that Carol was responsive and able to offer sensible, knowledgeable advice. She’ll be delighted to know her support made a positive impression!, The KnightBain Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Carol, and I couldn't be more impressed. From our initial consultation through the whole process her professionalism and expertise were clear every step of the way. She was always available to …
M · 16 March 2026
Agent replied · 16 April 2026
Hi there!
Thank you for taking the time to leave such a thoughtful review. We’re really … More
★★★★★ 5/5
TrustpilotExcellent communication and a gerat…
Graham and the team were fantastic. Excellent communication and a gerat experience selling our flat and buying a house.
Sam · 30 June 2025
Agent replied · 1 June 2026
Hi Sam,
Thank you so much for your kind words and 5-star review! We're delighted to hear that Graham and the team were able to support you throughout your sale and purchase journey. Clear communication and helpful service are exactly what we aim for, so it's fantastic to know we delivered on that.
Wishing you all the best in your new home!
Warm regards,
The Team at KnightBain Estate Agents, Broxburn
★★★★★ 5/5
GoogleIf you’re looking to sell your property then look no further than Kai.
From the very beginning he was a great help.
Immediate responses to any questions we had and constant updates and advice with viewings or offers really made a stressful process easier than expected.
Scott · 19 December 2025
Agent replied · 25 December 2025
Hi Scott, thanks for taking the time to leave such a kind review. We’re glad to hear Kai was able to support you so well throughout the process, keeping things clear, responsive and as stress-free as possible. I’ll be sure to pass your feedback on to him. If we can be of any help in the future, please don’t hesitate to get in touch.
Many thanks,
Matt
★★★★★ 5/5
Trustpilot5 stars absolutely
As a landlord, I have dealt with several agencies over the years - KnightBain are by far the best. Helene was absolutely superb and dealt with my enquiry with professionalism and in a friendly manner. I highly recommend Helene.
Consumer · 24 September 2025
★★★★★ 5/5
TrustpilotHelene was great at the viewing
Helene was great at the viewing, very welcoming and great communication from the start. From the initial confirmation of the success of the application to the next steps the whole process has been smooth. 5/5 stars from me 👍
JE · 8 August 2025
★★★★★ 5/5
TrustpilotA company with a wealth of local knowledge
Pam Leith was a great help during the selling process. She has a wealth of local knowledge, and also useful local contacts. She was a great help to me during the selling process, and I was delighted with the final outcome.
Ian · 14 July 2025
★★★★★ 5/5
GoogleGavin was helpful, knowledgable and very professional from the first meeting. Nothing was too much trouble to explain. When applications were received from prospective tenants he was well informed and able to answer my numerous questions. This is the first time using an agency for rental and I would highly recommend Knight Bain and I wouldn’t use anyone else now. 5 star service from Gavin and all members of staff that I have dealt with
April · 17 January 2024
★★★★★ 5/5
TrustpilotJust bought a house through these guys
Just bought a house through these guys, highly recommend. Pam was calm, helpful and with none of the bluster that is unfortunately usual with estate agents. Responded quickly to queries, gave good recommendations, v happy.
Cath · 14 August 2025
★★★★★ 5/5
TrustpilotHelene Wilkinson helped me with an…
Helene Wilkinson helped me with an investment property. From start to finish Helene went above and beyond for me, I couldn’t have asked for better. Very happy with the service received.
Mr · 21 August 2025
★★★★★ 5/5
GoogleFirst class service from KnightBain very professional from initial contact and great communication from Carol who has kept us informed throughout the process
Charlie · 16 March 2026
Agent replied · 16 April 2026
Hi Charlie, thank you for your kind review. It’s great to hear you found the service professional from the outset and that communication throughout the process was clear. I’ll be sure to pass your comments on to Carol, who will really … More
★★★★★ 5/5
GoogleHighly recommend!
Booking a valuation is simple, a friendly member of the team called to book me in in a timely manner. …
Daniel · 16 March 2026
Agent replied · 16 April 2026
Hi Daniel, thank you for taking the time to share such a thoughtful review. It’s great to hear that the whole process felt straightforward and stress free for you, from arranging your valuation to getting your property on the market. I’ll … More
★★★★★ 5/5
GoogleExcellent service from Kai at Knight Bain. Their communication was impeccable, always providing prompt and clear updates. The team was highly professional and ensured a smooth, efficient sale."
Daniel · 11 December 2025
Agent replied · 25 December 2025
Hi Daniel, thank you for sharing this. It’s great to hear that Kai’s communication and support made the sale feel smooth and straightforward, and I’ll be sure to pass your comments on to him. If we can help with anything in the future, please don’t hesitate to get in touch.
Many thanks, Matt
★★★★★ 5/5
GoogleGreat service. Guys all promot wotj updates and have everything run smoothly and stress free. Would definitely use them again.
Andrew · 16 February 2026
Agent replied · 16 April 2026
Hi Andrew! Thanks for taking the time to leave a review. We’re really pleased to hear that everything ran smoothly and that the team kept you well informed throughout, helping to make the process as stress-free as possible. We appreciate … More
★★★★★ 5/5
GoogleMy wife and I were on the hunt for a rental for months, came across KnightBain and had two viewings booked with them, we fall in love with a property in Winchburgh, Gavin and Rhona were amazing - from the start of the process, untill the moment we picked up our keys from Mr Bain yesterday.
I couldn't highly recommend KnightBain enough. If I could give a 10 ⭐⭐ rating I would.
Anyone that wants to rent or sell their property, these guys will get the job done.
Top class team.
Guys - thank you, so so much ☺️
Dean · 16 June 2022
★★★★★ 5/5
GoogleGreat service from Graham, house sale went smoothly, can't recommend them enough.
Steve · 16 March 2026
Agent replied · 16 April 2026
Hi Steve, thanks a lot for your kind review. It’s great to hear that your house sale went smoothly. Graham will be delighted to hear your feedback, I know he aims to provide a great standard of service! Thanks for your recommendation, and if we can be of any service in the future, please don’t hesitate to reach out. Many thanks, Matt
★★★★★ 5/5
TrustpilotHelene was great
Helene was great. Helped from start to finish and made us feel valued.
Wendy · 24 September 2025
★★★★★ 5/5
GoogleHelpful and friendly with good communications as we search for a flat, would happily recommend!
Lorna · 24 January 2026
Agent replied · 25 January 2026
Hi Lorna! Thanks for taking the time to share this. We’re pleased to hear you found the team helpful and easy to communicate with during your flat search, and it means a lot that you’d recommend us. If we can be of any service in the future, please don’t hesitate to reach out. Many thanks, Matt
★★★★★ 5/5
GoogleEveryone throughout the process was so helpful and informative. Kai was fantastic to work with, friendly, fun and professional. Gave us some great advice about houses we were looking at, what to think about and basically how to see the wood from the trees. Selling and buying is such a stressful process but Knight Bain definitely made it a lot easier.
Arlene · 20 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
