Reynolds Salter Broxbourne reviews

★★★★★ 1/5

Trustpilot

Terrible

The one positive was that I got an offer at a price I was relatively happy with - but the sale never went through. This is after over half a year, just a reminder this is in London the hottest property market in Europe. Bryn blamed the client, the clients lender for not having the right mortgage even though a quick google search showed me the way forward. So should I pay to then do the work myself? Also after I explained the service was not good enough, I discovered the window left open in the flat and a serious problem with the wardrobe was never reported - I'm not sure the agents actually go in there to show the prospective buyers. Still waiting to find out what I would be paying for. Thankfully there are many estate agents in the area - way too many. Raphael

Raphaël · 18 January 2023

★★★★★ 5/5

Google

Fantastic team! Best lettings agency I have ever come across. Very professional and always willing. Michael guided me through the whole process with the up most politeness and went up and beyond. I cannot thank him and the manager hazel enough for the way they helped me rent and get settled in. Thank you so much! Would recommend to everyone! You will not be disappointed.

Hannah · 27 August 2019

★★★★★ 5/5

Google

Douglas and Isac are very caring and successful people in their work. They followed the process very quickly, were involved at every stage and were very helpful. highly recommended

Nuket · 28 March 2024

★★★★★ 5/5

Google

I was very pleased with Helens service she is a very kind and helpful Lettings Negotiator, her being Turkish helped us a lot as we communicated much better and it gave us more trust and she also gives us a call to update us about are situation regularly which we appreciate greatly. You are a very helpful person Helen, thank you.

OMAR · 26 August 2020

★★★★★ 5/5

Google

I have to say that Issac and Georgia done a very professional job . Over many months Issac and myself built a good rapport ( just because we kept bumping into each and we would have conversation which built this ).To point that Issac offered to do me a small favour which we he suggested which was very generous .Georgia lovely young lady again built a rapport had direct contact with her was quick to respond .So yes i absolutely recommended .Hope YOU LIKED THE CHOCOLATES .. JASON

Jay · 26 August 2022

★★★★★ 1/5

Trustpilot

I found working with Kings very slow

I found working with Kings very slow. I would regularly wait days for email responses and if I called I would always be told I'd get a call back which never came. I'd have to ring/email over 3 times each time to get contact. When I spoke to the manager about this he got quite defensive and told me they legally have over 10 days to get back to emails - what use is that?! I ended up buying the property through them because I loved it so much and had no choice but it turns out none of the heating works in here which they obviously were not aware of - or worse did but didn't say! Overall not a great experience at all

Jord · 12 April 2022

★★★★★ 5/5

Google

It is a great chance to meet a professional like you while buying a house. We were very happy that you followed every process meticulously and informed us at every stage. Thank you very much Mr. MESUT, you followed meticulously and we had a beautiful house.

Nuray · 25 September 2024

★★★★★ 5/5

Trustpilot

Our experience with Kings of Cheshunt…

Our experience with Kings of Cheshunt has been very good, our agent Dan and manager Sam have been very professional dealing with the sale of our property. Would not hesitate to recommend or use again.

Tony · 13 August 2021

★★★★★ 1/5

Trustpilot

Given one star only because it wasn't…

Given one star only because it wasn't possible to rate lower. Avoid Kings Cheshunt at all costs! When my buyer pulled out they failed to let me know. They then found a new buyer without telling me. Failed to respond to a single email (including when I tried to cancel the contract), presumably so there's no written evidence of their incompetence. Constantly failing to return calls, and generally behaving like a parody of an estate agent. They even billed me more than our contracted comission. When I queried it they said someone 'probably assumed it was the standard, and didn't check the contract'!!! Which I presume is a trick they often get away with. I ended up having to take over chasing my seller myself when the chain got held up, and when we did finally exchange contracts (after 18 months!) All I got was a text message to let me know. Haven't heard from them since. Awful awful company, have an open complaint to the ombudsman in progress. Please stay away at all costs I beg you...

Rob · 25 January 2022

★★★★★ 1/5

Google

AVOID !!!!!!!!!!!!!! Trying to sell my property with them and they are terrible . Do not be fooled by the confident approach . Went with them as they offered lower commission 0.75% compared to competitors and I regret immensely !!!! Lack of experience , no knowledge of area , time wasting viewings just to look good .

Filiz · 27 October 2019

★★★★★ 5/5

Google

Very pleased with the depth of knowledge and expertise from Issac and Georgia. They really helped make the selling process of our property as stress free as it could be and sold our flat alot quicker then expected thanks again to all the team at Kings .PositiveResponsiveness, Quality, Professionalism, Value

Adel · 26 August 2021

★★★★★ 1/5

Trustpilot

GUNS OF GLORY IS A SHAME OF GLORY

They have a game app called Guns of glory which is primarily to benefit the paying gamers only. The worst ever game app where they choke and throttle the non paying gamers who are playing it for rewards from other apps. I m playing it from Tagged and the games section is managed by fyber. This game just has really caused me so much of mental torture. The developers have restricted and limited the weak players to the kingdoms which have created just to be victims of paying gamers

Sharma · 19 November 2021

★★★★★ 5/5

Google

Kings are great. They found us a buyer quick, and generally performed a lot better than our other local agents. Recommended.

Reuben · 27 February 2024

★★★★★ 5/5

Google

Thank you to Elleisha who worked tirelessly to get a tenant for our flat. She couldn't have had harder conditions to work around with the onset of a global pandemic but she got it sorted.

Matt · 26 August 2020

★★★★★ 1/5

Trustpilot

PLEASE AVIOD!!

PLEASE AVIOD!!! I REALLY WISH I CAN GIVE 0 STARS KINGS IS VERY BAD AS IN THE WORST PLACE EVER!! ALL FAMILIES AVOID ITS A TRAP THEY DON'T FIX ANYTHING AND ALWAYS READY TO EVICT YOU. THEY DO NOT CARE ABOUT THE TENANTS AND EXPECT RENT EVERY MONTH, THEY LEFT ME WITH NO HEATING AND GAS FOR 3 DAYS MY KIDS WAS SO COLD AND THEY NEVER APOLOGISE YOU HAVE TO CHASE THEM FOR EVERYTHING, AND THEY ALSO HAVE THERE INSPECTIONS LIKE EVERY OTHER MONTH TO BE NOSEY THEY DON'T FIX EVERYTHING THATS REPORTED DOESN'T GET FIXED AND HAS TO BE CHASED 24/7 WITH NO CALL BACK. REMEMBER TO ALWAYS EMAIL TO HAVE EVIDENCE THEY WILL ALSO TRY TO STEAL YOUR DEPOSIT AND SAY DAMAGES !! THE PROPERTY WILL NEVER BE YOUR HOME. DON'T PUT YOURSELF IN THIS STRESS ITS NOT WROTH IT, IT WILL CAUSE YOU MENTAL HEALTH ISSUES AND WHAT I NOTICED IS THAT THEY DON'T HAVE LANDLORDS THE COMPANY OWN THERE PROPERTIES THATS WHY IF YOU DRIVE DOWN A ROAD YOU WILL SEE THERE SIGNS EVERYWHERE. ALL THEY WANT IS THERE MONEY PLEASE AVOID !! AND EVERYONE THAT IS GIVING 5 STAR REVIEWS WORKS FOR THEM DON'T BE TRICKED !

Elizabeth · 9 April 2021

★★★★★ 5/5

Google

Kings have just sold my mum's house and managed everything around probate ,felt with really professionally and personally, will make drop Isaac for being really helpful throughout

Pat · 26 August 2023

★★★★★ 1/5

Trustpilot

Had a terrible landlord and they let…

Had a terrible landlord and they let them get away with it and even tried to discourage us from getting our deposit back by going to the tenant deposit scheme even though the landlord was falsely claiming that we had damaged the property without proof! It seems to be all about getting you to sign the contract and getting paid. The agent nor the landlord didn't even know that what items were in the garden at the property. There seems to be quite a bit of staff turnover too so clearly it's not a good experience for employees either! If only they would vet their landlords even half as thoroughly as they do their tenants...

Ann · 24 July 2020

★★★★★ 5/5

Google

It was a pleasure to work with Valentin and even tough i did not end up buying from him, he was there to assist me with my purchase. Would recommend professional and a good agent overall!!!

Gheorghe · 26 August 2022

★★★★★ 1/5

Trustpilot

The worst possible agency ever

The worst possible agency ever. Whatever could be wrong was wrong. Ceiling collapsed on my child, they didn't help, say sorry anything. They wanted money for demaged property didn't get it. I was studying postgraduate, Data Analytics degree, didn't have a time to deal with this properly till later. Ceiling collapsed in the garden, the same. I have complained about electricity problem downstairs, didn't fix anything for 3 years. Luckily DPS exists, I got my money. Whoever speak with me I say: Don't do that! Love your life? Don't ruin itself with this company. I am Data Scientist and if I would deal with the data as bad as they deal with properties my business would be bankrupt within weeks.

Marta · 3 December 2019

★★★★★ 5/5

Google

Absolute pleasure dealing with Isaac and Jose, I offered on a property just after lockdown restrictions were lifted, I expected to be a difficult purchase due to Covid however they proved me wrong and kept updated through out. Great Service!PositiveResponsiveness, Professionalism

David · 26 August 2021

★★★★★ 5/5

Google

We sold our house with Kings in July and would happily recommend them - Rich, Isaac, Jay and James worked tirelessly throughout the whole process to have our house sold for the right price. When we were having problems with the chain and it looked certain to be falling through right before the exchange date, Kings pulled out all the stops; talking with multiple Estate Agents and Solicitors to make sure the sale went through. We would happily sell again with them in the future.

Rebecca · 27 August 2018

★★★★★ 5/5

Google

Thank you team King’s ! Valentin and Issac you did a sterling job selling our family home. Full price too! Thank you. I’ll be recommending you , that’s for sure !

David · 26 August 2022

★★★★★ 1/5

Google

Amazingly never call you back for days when you make serious offers on property, to be told when chasing them up that they were "too busy "to call me. Sorry but what nonsense. .If contacting a prospective purchaser who has offered 5k less than the asking price with a mortgage offer in place is not your priority then what is. I found this very odd and the excuse of not wanting to pressure the seller into providing a yes or no to your offers very odd. AVOID THEM

Nil · 27 August 2017

★★★★★ 5/5

Trustpilot

Kings at Church Langley, Harlow

Used Kings at Church Langley, Harlow for my house sale. All staff were very helpful, in particular the two Sarah’s. They made an extremely stressful time much easier and always knew what was going on at every step of the way. Fantastic customer service. Would highly recommend. Thank you.

Suzanne · 15 October 2023