Oulsnam Bromsgrove reviews

★★★★★ 5/5

Google

I recently sold my family home with Oulsnams Bromsgrove. I cannot recommend them highly enough. The whole process from advertising my property through to any aftersales queries were delt with professionally and efficiently. The whole team were kind and compassionate to both mine and the buyers situations and helped smooth out any problems we encountered during the buying process. I would especially like to thank Emma and Pete for their help and patience, without whom the process would have been far more difficult.

R · 30 August 2026

★★★★★ 1/5

Trustpilot

They're liars

They're liars. In March 2026, they told me a terraced house in Cedar Rd had gated access, or a right-of-way (ROW), to & from the rear garden. It was in writing, told verbally & confirmed on two viewings. There was no ROW. During the buying process my lawyers told me no such ROW existed. The ROW was reciprocal for houses either side to carry out maintenance. In other words no ROW for taking out your garden rubbish. I pulled the sale. I am now taking Oulsnam & the seller to court to recover the £1286 these lies have cost. This is a reply to Oulsnam's response. Yes you did deceive. There is no ROW. & Oulsnam knew there was no ROW, but still lied. The reason, a gated access is a valuable selling point.

CollectPlus · 24 July 2026

★★★★★ 5/5

Google

I recently purchased a house in bromsgrove which was being sold through Oulsnams. I wish I had chosen Oulsnams to sell my house at the time, unfortunately for me I used YOPA which I found to be useless. Oulsnams were professional, answering and dealing with any queries or emails quickly and efficiently. When I decide to sell the house I will be using Oulsnams to deal with the sale. Excellent service.

Tim · 9 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing

My experience with this letting agency was very disappointing. At the end of my tenancy, they attempted to deduct £280 for cleaning, despite the independent check-out inventory repeatedly stating the property was in "otherwise clean condition" and recording "N/A" where it asked whether the carpets required cleaning. The justification given was that the incoming tenant has asthma and requested an additional clean. While I sympathise with the new tenant's circumstances, I do not believe this is a reasonable basis for charging the outgoing tenant when the independent inventory did not identify excessive dirt or pet hair. They also sought to charge £380 for staircase works. The check-out report only noted minor paint chipping and "marks and scuffs age related", yet the invoice was for making good and repainting the entire staircase. I offered two reasonable settlements, including £200 towards the repair, both of which were rejected. The undisputed portion of my deposit was returned, but the agency was unwilling to reach a fair compromise on the disputed charges, leaving me with no option but to refer the matter to the Tenancy Deposit Scheme for independent adjudication. I appreciate that landlords are entitled to recover the cost of genuine damage, but I expected deductions to be supported by the independent inventory and to be reasonable and proportionate. Luckily the result of the TDS dispute was fair and found mostly in my favour. Finally, I would like to add how unhelpful Jackie has been throughout this process. Her sarcastic comments were really not needed. Based on my experience, I would advise future tenants to carefully document the condition of the property throughout their tenancy and be prepared to challenge any deductions they believe are unjustified.

Léa · 29 June 2026

★★★★★ 5/5

Trustpilot

All agents should be like Oulsnam

We had a viewing with Sadie, from the Bromsgrove team, on the hottest day of the year and felt moved to write a review, as all 5 of us thought she did an incredible job. We arrived early but, instead of waiting outside, Sadie arranged for us to view the gardens first, whilst another couple finished viewing the house. As we moved inside, she had both appointments running alongside each other, somehow managing to answer all of our questions, keep the vendors happy and entertaining our 3 children, who were making it difficult for us to see everything! It was incredibly hot, but she worked so hard to make it a good experience for us, remaining enthusiastic, professional and knowledgeable throughout. All of the children left saying how lovely she was, and it takes a lot to win them over! I would also like to mention Karen who, despite our last viewing with her being some time ago, remembered all of our requirements, our family details and always takes her time with us. We've never felt rushed. We've been looking for a house since the beginning of the year, so have met with many agents. But Oulsnam stands out and we do so hope to be able to buy with you.

Victoria · 26 June 2026

★★★★★ 5/5

Google

We recently viewed a property in Dodford Karen Clifton met us at the property Karen was punctually polite and showed us around the property accordingly Karen endeavoured to answer all the questions we had (we had a fair few) Karen explain how we could contact the office if we had anymore questions or needed any further assistance Karen Thankyou for your time and commitments to show us the property 5 stars for you

Joseph · 30 July 2026

★★★★★ 5/5

Trustpilot

Couldn’t recommend them enough

As the executor of my sister’s estate I needed to sell her property so it was a difficult time and Victoria, Debbie and Elisha were so helpful and although we had problems selling the property because Birmingham city council went out of their way to slow the process down and I lost a couple of buyers the ladies at Redditch were so encouraging and kept me informed every step of the way so I couldn’t recommend them enough.

Ian · 10 June 2026

★★★★★ 5/5

Trustpilot

Great Estate Agents!

We recently sold our house through Oulsnam Redditch and received a great service from start to finish. The initial visit from Victoria was excellent, very professional, friendly and down to earth, which immediately put us at ease. Everyone in the office that we spoke to throughout the process was really helpful and supportive. Special mentions to Deb, Elisha and Jeff for keeping everything moving and making the whole experience as straightforward and stress-free as possible. Thanks so much to the whole team, we really appreciate all your hard work!

Ray · 13 May 2026

★★★★★ 5/5

Google

I viewed two properties in Bromsgrove with Karen Clifton, who after viewing a few houses that day I will say Karen was the most informed & engaging than any of the other viewing representatives I had seen that day. Oulsnam kept me updated on all viewings arranged with them & made a follow on call which some agents don’t.

Lynsey · 23 September 2026

★★★★★ 5/5

Google

I purchased a property through another agent In Bromsgrove ( Not Robert Oulsnam's) and was very fortunate to know Pete Styler in the Oulsnam's Bromsgrove branch who was actually selling the seller of my incoming property his near home. The agent I was buying from offered me the chance to use there in house solicitors and what a mistake that was, the lack of professionalism and communication was a total joke so thank god I knew Pete as without his regular updates I would of been in the unknown and pulled out of the deal months ago which would of then scuppered his clients sale. The only thing I can say is thank god my seller had used Pete for his new purchase and such a pity he never used him and Oulsnam's to sell his property. Thanks Peter Top man!! Andy Hart

Andrew · 1 May 2026

★★★★★ 5/5

Trustpilot

Highly recommend

Oulsnam took over my tenancy last year from another agent after both myself and my landlord were having difficulties with another agent. Darren was extremely helpful during the switchover which made things a lot easier! Shania has been my property manager and she's been fantastic. It's been a pleasure dealing with Shania after having such an awful experience elsewhere. The office itself also has a nice atmosphere. I would definitely recommend Oulsnam as an agency and wouldn't hesitate using them again in the future.

Alexandra · 18 April 2026

★★★★★ 5/5

Trustpilot

Amazing Team to Sell a House With

Michelle and team were extremley honest and communicated well. They made me feel supported at the time of selling my house (as we all know selling a house isn't the easiest thing to do). The photos & advert they did of my place were extremely well done. Managed to get a great buyer within a month! I trusted them with my house keys when I moved away and I really felt like my property was in good hands. Fees were reasonable as well. My parents sold their house through them a year before me and I would recommend them to anyone I know who's selling! Thank you for being incredible.

Amy · 2 April 2026

★★★★★ 5/5

Trustpilot

Great local knowledge and a personal touch

From our first meeting through to the advice on photos and the final listing, it was clear that Oulsnam’s professional approach is ahead of the competition. Georgie Cole, their Senior Valuer, was particularly helpful in keeping the chain together. She was proactive and a consistently friendly voice at the end of the phone, which gave me a lot of confidence whenever I had a query. The listing itself looked great, and her recommendation of a video tour instead of a 360 tour worked well to show the property's proportions accurately. Georgie is knowledgeable on the locality, and her commitment was evident when she helped me clear the space for photographs and kept things moving with the sellers' legal team near the end. I’ve already recommended them to a passer-by who saw the sign outside, and I’m very grateful to the whole team for their hard work.

Philip · 6 March 2026

★★★★★ 5/5

Trustpilot

Excellent right from the start…

Excellent right from the start with Tom's valuation visit back in March, through to completion of our sale in September. It has been quite a journey with many ups and downs for us, but the Bromsgrove team, and Pete in particular, have been there for us, giving valuable advice and support throughout, for both sale and purchase. Always a friendly response to calls and a lovely welcome on our frequent visits to the easily accessible Bromsgrove office. Thank you so much, we couldn't rate you more highly. 100% recommended without reservation.

John · 2 October 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and the team at Robert Oulsnam Estate Agents, Bromsgrove! On behalf of all the team at X Mortgage Limited, we just wanted to say a huge thank you to Pete and the team at Altnam's Bromsgrove. 🙏 It was a genuine pleasure to deal with you on what was a very difficult and challenging transaction. We faced many challenges along the way, but with great teamwork, communication and determination, between us we were able to overcome them and get it over the line. ✨ Pete made it happen. He was professional, proactive, responsive and a real pleasure to work alongside. Nothing was too much trouble and he always kept us and our client fully updated. Thank you again to Pete and the whole Altnam's team at Bromsgrove - we look forward to working with you again soon! From all the team at X Mortgage

XMORTGAGE · 1 October 2026

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and…

⭐️⭐️⭐️⭐️⭐️ A pleasure to work with Peter and the team at Robert Oulsnam Estate Agents, Bromsgrove! On behalf of all the team at X Mortgage Limited, we just wanted to say a huge thank you to Pete and the team at Altnam's Bromsgrove. 🙏 It was a genuine pleasure to deal with you on what was a very difficult and challenging transaction. We faced many challenges along the way, but with great teamwork, communication and determination, between us we were able to overcome them and get it over the line. ✨ Pete made it happen. He was professional, proactive, responsive and a real pleasure to work alongside. Nothing was too much trouble and he always kept us and our client fully updated. Thank you again to Pete and the whole Altnam's team at Bromsgrove - we look forward to working with you again soon! From all the team at X Mortgage

XMORTGAGE · 29 September 2026

★★★★★ 5/5

Trustpilot

We've recently sold our property using Oulsnam Estate Agents Northfield

We've recently sold our property using Oulsnam Estate Agents, the Northfield Branch. From start to finish staff have been professional and supported us along with what can be a stressful process. Throughout the whole journey one member of staff in particular went above and beyond. Emily Perks, has been amazing!!! She was reassuring, explaining things at each step of the way. If there was something that we did not understand she would take the time to explain and reassure us. The service we received from Emily was very efficient always returning calls, queries chased up and responded too. There was always someone we could get hold of when we needed too in the office. We would highly recommend Oulsnam Northfield based on our experience. We used them in the past in Bromsgrove and had the same kind of service. Very happy.

Cannock · 10 February 2026

★★★★★ 5/5

Google

We tried two estate agents in Bromsgrove before finding Robert Oulsnam, and the difference was night and day. From the very start, we were impressed with their professionalism. The photos and Rightmove listing were excellent, and the number of viewings increased dramatically. They were always available to carry out viewings, even at short notice, which made the whole process much easier for us. When we received an offer and the chain began to slow down, Tim (the manager) was outstanding. He stepped in and was in daily contact keeping everything on track, keeping us informed, in regular contact with our buyers, the solicitors and other agents in the chain and got the sale over the line to completion. We have moved many times over the years, and Robert Oulsnam are by far the best estate agents we have ever dealt with. We would highly recommend them.

Alniteal · 1 February 2026

★★★★★ 5/5

Trustpilot

Fantastic local estate agent

Fantastic local estate agent, the staff have been great from viewing properties to finally collecting the keys to our new home last week. The staff were always professional, polite and helpful with any questions or assistance I needed throughout the purchasing process. All staff were personable and very friendly, special mention to Alison who really did make a stressful process manageable and who generally seemed to care. Alison was always happy to advise and seemed truly happy when I went to her to collect the keys. Thank you Alison for all your help, and to all at Oulsnam.

TERESA · 21 September 2026

★★★★★ 5/5

Trustpilot

A Quick House Sale

House sale went very smoothly, probably helped by the fact that there wasn't a complicated chain. I approached Oulsnams, who had done a previous house valuation for me. Victoria and the team were very helpful and efficient in dealing with the sale. Marketing of the property was done quickly to get the property out there. The second viewing provided an acceptable offer which I took. Oulsnam's suggested a company called Breezemove, who provide information on a selection of conveyancing solicitors with cost details. This was very useful, as these solicitors were geared to getting the completion done quickly. If I had chosen a local solicitor I don't think it would have completed anywhere near as quick. From accepting the offer to completion was two months. Thanks to Vicki, Debbie, Elisha and team for a job well done. Would definitely recommend Oulsnams

Lenny · 18 September 2026

★★★★★ 5/5

Trustpilot

Amazing service

We recently purchased our home through Oulsnams Bromsgrove and I wanted to leave a special thank you to Peter! 🏡✨ Buying a home can be so stressful, but Peter made it happen. Without his dedication, communication and determination, I truly believe our purchase would have fallen through. Nothing was ever too much trouble. 🙏 He is a huge asset and a real credit to Oulsnams. I cannot recommend both Peter and the Bromsgrove branch enough. ⭐️⭐️⭐️⭐️⭐️ Highly recommended!

Ms · 27 September 2026

★★★★★ 5/5

Google

We have recently viewed a property with Emma Spooner and wanted to leave her a positive review. Emma was friendly, approachable and made the experience relaxed and enjoyable, despite how stressful we are finding the property search. In fact, every interaction we have had with anyone from Oulsnam has been positive and professional. We wouldn't hesitate to recommend you.

Victoria · 30 June 2026

★★★★★ 5/5

Google

Where do I start! 5 stars simply isn't enough for all the hard work that the team put into getting the sale of my Mum's house completed. The sale had complications from our side but the dedication of the team didn't wavier once. Peter was an absolute LEGEND, he communicated with us constantly, offering support, guidance and alternative routes to getting round what was a difficult sale. Would absolutely recommend time and time again. Thank you so much everyone. Kate x

Kate · 9 January 2026

★★★★★ 5/5

Google

We have just completed our purchase with Oulsnam Bromsgrove and moved into our new house. The team has just been exemplary and has supported us throughout the process, liaising with vendors and solicitors and really using a lot of diplomatic skills to keep everybody engaged and driven toward the best outcome for everyone. Tim, Peter and Emma have been particularly supportive, and we would like to thank them, and will be sending people their way! Thanks again.

Virginie · 1 February 2026