Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHighly recommend, thank you so much Nicci and Wendy!
Within the short space of 1 week, Nicci and Wendy helped me secure a beautiful flat to rent. I had to move at fairly short notice, and having the help of Nicci and Wendy made it a lot easier than I thought it was going to be. Wendy showed me the property and was super engaging and enthusiastic about it, and kept me informed with all the proceedings following my offer. Nicci then dealt with everything from there and was very informative and explained everything carefully, she was very thorough but also an absolute pleasure to talk to. She was also speedy on emails and any questions I had were answered very quickly.
Thanks so much Homezone and Nicci, I can't wait to move in tomorrow!
RebeccaPositiveResponsiveness, Quality, Professionalism
Rebecca · 25 August 2021
★★★★★ 5/5
GoogleFrom valuation through to completion the whole team at Maguire Baylis were professional and supportive. They regularly updated us on progress and sold our house quickly at a time when the market was quiet. Definitely the right decision for us to use this independent estate agent as they have many years of experience, giving them a strong level of local knowledge and are very focused on providing quality customer service.
Heather · 29 October 2023
Agent replied · 24 August 2024
Thank you Heather for taking the time to leave your kind review, this is really appreciated. It was a pleasure to act for you on the sale of your property and we're delighted it all went through smoothly. All the best for the future, Neil & the team.
★★★★★ 5/5
GoogleWe recently bought a house in Shortlands and found the team at Homezone to be friendly, helpful and communicative throughout the process. As first time buyers we felt they made the process very easy and stressfree. They constantly kept in touch with updates and liaised with our solicitors and mortgage advisors. As we didn't choose the estate agent as buyers, we felt lucky to work with Homezone. We would highly recommend them!
A · 25 August 2023
Agent replied · 24 August 2024
Many thanks for taking the time to leave your review, this is very much appreciated. We are pleased that you had a great experience purchasing your property with us and wish you many happy years in your new home. Neil and the team.
★★★★★ 5/5
GoogleWe sold two properties with homezone, the first one selling almost immediately due to Homezone proactive work in finding a suitable buyer for the flat!
Our second property took a little longer due to the market being unstable at the time but having tried two other totally useless agents, we couldn't be happier with the service we received from EVERYONE at homezone.
Tina, Neil and Gareth did a great job with marketing and finding suitable potential buyers for the property which with grit, determination and perseverance led to a sale.
There was a wobble during the sales process and Tina did the most amazing job of keeping it together, liaising with the agents of the property we were buying and with our buyers to ensure the sale didn't fall through - it didn't! Having found a buyer, Wendy (their sales progressor) did a fantastic job at liasing with all parties and chasing solicitors, she's a real asset.
They really are a fantastic team, I couldn't recommend homezone highly enough.wa
Jon · 26 August 2019
★★★★★ 2/5
GoogleHaving purchased my house through MB (formerly Homezone) back in 2012 and having had a positive experience then, it seemed natural to go back to them to be my agent for the sale. Unfortunately, I was hugely disappointed. Neil Maguire himself aside, I found the staff involved in the sale and its progression to be poorly organised, misinformed, sometimes confused, and over-emotional. It's worth pointing out that after 9 months of them showing prospective buyers round, we only made the break-through to a genuine sale the moment I did the show rounds myself as the owner. That's pretty telling and partially removed the purpose of using an agent in the first place. Up until that point, feedback on show-rounds had been so basic as to be near useless, and I was certain that prospective buyers were not being shown the house fully, nor were having its benefits or the benefits of the area explained or 'sold' properly. It may be that MB use casual staff to do show-rounds, particularly at weekends, and I believe this is false economy and short-sighted if so, but I had broader concerns with respect to the approach of MB's own staff anyway and as I've expressed. On that basis, I cannot recommend them I'm afraid and that's a real shame.
Stuart · 19 October 2024
★★★★★ 5/5
GoogleAmazing service from the team here, in particular Tina who works well into the evening and on Sundays. In just over two weeks we received three offers. We have been delighted with the service so far.PositiveResponsiveness, Quality, Professionalism, Value
Laura · 25 August 2021
Agent replied · 24 August 2024
Many thanks for taking the time to leave your review Laura. It's great to receive good feedback and this is very much appreciated. Neil
★★★★★ 5/5
GoogleIt was a pleasure to deal with the team at Homezone. Our buying and selling process was complicated but we felt really supported and well advised each step of the way. The whole team are professional and lovely to deal with, Tina especially looked out for us and made the experience so much easier. Communication was easy, efficient and warm throughout. When we're moving again we will go straight back to Homezone.
Edith · 25 August 2022
Agent replied · 24 August 2024
Thank you Edith for leaving your kind review, this is very much appreciated. We look forward to being of further assistance in the future when you are ready to move forward again. All the best for now from all of us at Homezone.
★★★★★ 5/5
GoogleWe bought our home through Homezone (now Maguire Baylis) and completed in June 2023. From the first call with Neil, viewing with Debra and working with Tina and Wendy, they were absolutely fantastic. Positive and fast to reply, they are very easy to work with and helped at every stage. Maguire Baylis are unique in that they are always one step ahead and genuinely care, which makes the whole process so much easier. Thank you again.
Joanne · 29 June 2024
★★★★★ 1/5
GoogleExtremely poor customer service: they booked me in to view a property and nobody ever showed up. When I called wondering what was going on they said the vendor could not show it because she was in a conference call and wanted to arrange it in two hours time, by the time I was 10 miles away. I gave up trying to look properties with the agency and wouldn't even dream of selling mine through them.
Rudy · 25 August 2021
Agent replied · 24 August 2024
Hi Rudy. Thank you for your review, I'm sorry to hear you had a poor experience. However, could you please check that you have the correct agency? We do not have any records of having dealt with you on our files. Many thanks, Neil
★★★★★ 5/5
GoogleUsed the agent to buy my house.
Very please with the whole process.
Recommend!
Melsen · 25 July 2025
Agent replied · 12 December 2025
Hi Melsen, many thanks for leaving your kind review. We're pleased to hear all is well with your new home and that your planned works are coming along now! All the best from the MB team.
★★★★★ 5/5
GoogleWe recently purchased a property through Homezone and have been delighted at the professionalism and transparency of their approach. We were particularly impressed with how the team handled the opposing needs and requests of both the buyer and seller resulting in both parties being happy with the outcome. We certainly felt like valued individuals during the process, this level of service doesn’t always come across from other larger chains in the area. Would highly recommend.
Jeremy · 25 August 2021
Agent replied · 24 August 2024
Thank you Jeremy for taking the time to leave your review for us. This is very much appreciated. Good luck in your new home!
★★★★★ 5/5
GoogleTina Baylis is fantastic at her job and I have had an extremely positive experience with Homezone and Tina. She is thorough, professional and helpful and has an excellent knowledge of properties. Her expert advice was extremely well received and I recommend Tina wholeheartedly to all who would like to purchase a property or place a property with Homezone to sell.
H · 25 August 2020
★★★★★ 5/5
GoogleWe bought our house through Homezone and were overjoyed with their approach. They come with a human touch which is a breath of fresh air, you feel you are always getting honesty and not the 'schpeel' you sometimes expect from other estate agents. We dealt with Tina and Wendy who were absolutely brilliant in every way. Highly recommend!
Tracey · 25 August 2020
★★★★★ 5/5
GoogleWe used Maguire Baylis to sell our property in Shortlands. From our first meeting with Neil, through to the sale itself with Tina, they were nothing but professional. They were on hand when we needed them and despite the fact that we had to remove our house from the market briefly due to the mortgage crisis, they made us feel like we were their only client and were ready to act quickly when we re-listed, even getting it under offer within a week. M&G offer a friendly service with a bespoke feel. We would have no hesitation in recommending them.
Matt · 25 August 2023
★★★★★ 5/5
GoogleHomezone have been Managing our rental for a year now. I never write reviews but the service has been so good in particular from Nicci who has been mainly dealing with us, as well as the rest of the staff, who were involved in the beginning that they deserve a good review.PositiveResponsiveness, Quality, Professionalism, Value
Laura · 25 August 2022
Agent replied · 24 August 2024
Thank you Laura for taking the time to leave your kind review. It's great to receive good feedback from clients and we're delighted to hear that you are pleased with the service you have received on your rental property over the past year. Thanks again, very much appreciated. Neil
★★★★★ 5/5
GoogleWe had a great experience buying our new house through Homezone Bromley. Tina and Amanda were involved in our purchase, they were both very friendly, professional and approachable, and kept us up to date with what was going on with our purchase. I would use Homezone in the future for selling my property.
Claire · 26 August 2018
★★★★★ 5/5
GoogleBrilliant Customer Service! I highly recommend the team. We had way much more issues than we should’ve had throughout the whole buying process and we couldn’t done it without Maguire Baylis team. They all went above and beyond. Thank you!
NICOLETA · 25 August 2023
Agent replied · 24 August 2024
Thank you Nicoleta for leaving your kind review, this is very much appreciated. We're delighted it all worked out well for you in the end and wish you all the very best in your lovely new home! Neil
★★★★★ 5/5
GoogleWe recently bought a first house and HomeZone were so supportive throughout the process. It was great to work with both Tina and Wendy who helped us through every step with warmth, kindness and patience. I would highly recommend HomeZone!
Michael · 25 August 2023
Agent replied · 24 August 2024
Thank you Michael for taking the time to leave your kind review of our services, this is very much appreciated. We were delighted to have assisted with your purchase and wish you all the best for the future. Neil.
★★★★★ 5/5
GoogleGreat experience with the Maguire Baylis team led by Tina. From the start excellent advice, professional effort from everyone - and above all kindness shown at a difficult time. Highly recommended. Carol
Carol · 25 August 2023
Agent replied · 24 August 2024
Many thanks Carol for leaving your kind review. This is very much appreciated. It was great to have dealt with the sale of your property for you and we wish you all the very best for the future.
★★★★★ 1/5
GoogleIf we had a choice, we would put zero star! This small company is not transparent, they are misinforming and misleading, but most of all unprofessional. How can you rely and trust to complete a purchase process with these people...? Someone has already said this, but avoid working with this company.
Nabyl · 26 August 2018
Agent replied · 24 August 2024
Thank you Nabyl for your review. At Homezone, we focus much of our energies into building strong relationships with our customers. As a result, we generally receive great feedback so for us to get such a negative review is not only something we find very disappointing, but also something we take extremely seriously.
However, your comments provide the opportunity for us to assess our procedures in order to find out what went wrong and whether we could have done anything differently.
As estate agents, we have a legal obligation, and duty of care, to our vendors to advise them of all offers received on their property as soon as possible. This applies right up until contracts are exchanged.
As we explained in our email to you last week, following the initial acceptance of your offer, we were no longer promoting the property for sale. However, it is our policy (and the policy of the majority of agents) to keep a property listed on the websites until the purchaser has appointed solicitors to act for them. This is so we can take names of any other interested parties to go back to in the event the sale does not proceed.
Whilst your offer was accepted on the 22nd June, as of the 2nd July (when the other offer was received) the sale had not yet got underway. At that stage, you had not yet supplied us with the details of your solicitors or appointed them to act for you.
We appreciate you were extremely disappointed to have lost the property to another purchaser. However, we can assure you that ‘Gazumping’ is most certainly not something we encourage. The other party viewed the property prior to your offer being accepted when the house was available. It was therefore unfortunate that they came forward with an offer on the 2nd July.
We have looked over the timeline of events and emails leading up to the vendor’s acceptance of the offer from the other party. In your review you state that you felt we were misinforming and misleading. Having checked the timeline, we can assure you that we called you as soon as the interest from the other party was received - immediately after we had spoken to our vendor. During this call, we also advised you that the vendor is taking a day to consider how she wishes to proceed. Therefore, there was opportunity for you to decide how to respond.
Following this, the following day the vendor advised us that she had decided to proceed with the higher offer. As requested, we then emailed you (rather than call) to advise you of the position whereby we also took the opportunity to explain the circumstances.
Whilst we could not have done anything to change the situation with the offers, having analysed the timeline of the events, we believe there is one area where we fell short. This was at the point of when your offer was accepted and we informed you that the property was to be taken off the market. In hindsight, what we should have made clear was that we would no longer be carrying out viewings, but the property would remain on the websites being advertised until such a time as solicitors are instructed. We have therefore put in place a procedure to make sure this is made clearer in future.
We stated in our email to you that we are very sorry that you lost out on this occasion. May we also take the opportunity again to apologise for any confusion and disappointment. We trust you appreciate the circumstances and also that we have a duty of care to our client. On this occasion our client is a very elderly lady who needs to achieve as much as possible for her house in order to pay for her future care. Ultimately, it was this factor that made her decide to accept the higher offer.
Should you wish, we would be pleased to continue to assist you in your search for a new home, we would certainly welcome the opportunity to prove to you that we are worth more than a zero star rating!
★★★★★ 5/5
GoogleHomezone provides us a great service in selling our house. They gave us good advice, listened to our aims, and were patient when we needed some more time. Their knowledge of the local market is second to none and their customer service was a very welcome relief.
Gareth · 26 August 2019
Agent replied · 24 August 2024
Many thanks for leaving the review and your kind comments, Gareth. Much appreciated. All the best for the future!
★★★★★ 5/5
GoogleTina and Neil helped us greatly in purchasing our lovely flat in Bromley. It had been a very long and daunting process, which if without Tina's help I would probably have not been able to go through. She worked tirelessly, following up on my solicitor which should have been my job really. Both Tina and Neil are professional, enthusiastic and knowledgeable, best agents I have ever dealt with. I know where to look when next time I need to sell/buy property. Getting the keys today, excited!
Jay · 26 August 2018
★★★★★ 5/5
GoogleWe used Homezone for the sale of our property, they were very professional, extremely knowledgable, friendly and supported us through the sale! I would highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Rach · 25 August 2022
Agent replied · 24 August 2024
Many thanks Rach for leaving your review of our services, this is very much appreciated. It was great to act for you in the sale of the flat and, from all of the team here at Homezone Bromley, we wish you all the best with your onward plans. Neil
★★★★★ 5/5
GoogleDown to earth staff and know their stuff.
Neil, Tina, Charlotte and Debra all very professional.
Mitch · 25 August 2023
Agent replied · 24 August 2024
Thank you Mitch for taking the time to leave your review, very much appreciated. Neil
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