Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been dealing with Marks Properties for over a year and have had a very positive experience throughout. The only reason we are moving out is that we need a larger property to accommodate our growing family.
I mainly dealt with Kim and Neel, who were both professional, responsive, and helpful at all times. Whenever something needed fixing or required attention, they responded quickly and made sure it was resolved promptly.
Throughout our tenancy, the team at Marks Properties has been professional and easy to deal with. I would happily recommend them to anyone looking for a reliable and supportive letting agency.
Rita · 12 June 2026
★★★★★ 5/5
GoogleI was a tenant at a property managed by Macks for 2 years. Neel and the team were extremely professional, handled any issues very quickly, and ultimately were flexible and accommodating when I requested help. They're a rare positive company, in an industry where it can often feel like management/landlords are unreasonable, uncaring or greedy. I would recommend them to anyone looking to rent!
Harry · 12 September 2026
★★★★★ 5/5
GoogleI lived in a property managed by Neel and Macks Properties for 10 years, and I could not have asked for a better experience.
Neel was always incredibly accommodating and understanding, and I was consistently treated with kindness and respect. Any repairs were handled promptly, often within days, and sometimes even on the same day. Communication was always clear, responsive and professional.
Having had different landlords in the past, I truly consider myself fortunate to have come across Neel and his team. They provided me with not just a place to stay, but a safe and comfortable home, which meant a great deal to me as a single person.
I will always be grateful for the care and support I received during my time there. I wish Neel, his family, and the entire team all the very best.
Highly recommended.
RosanitaSuri · 2 April 2026
★★★★★ 5/5
GoogleI've had the pleasure to deal with Neel, Kim and the team for over 5 years, both as a tenant and then as a landlord. My experience was always fantastic. The Macks team go above and beyond to provide smooth, reliable and fair service. I highly recommend!
Lukasz · 11 December 2025
★★★★★ 5/5
GoogleI recently had the pleasure of working with Macks Properties for my rental needs, and I must say, the experience was outstanding. The team, especially Neel, was exceptionally professional throughout the process. They were always punctual for appointments, making viewing multiple properties seamless. Their organization and respect for my time were highly appreciated.
Communication was another area where Macks Properties excelled. They kept me informed every step of the way and were always available to answer any questions I had. Many thanks to Neel, who went above and beyond to ensure I found the perfect rental property that met all my requirements.
I highly recommend Macks Properties to anyone looking for a hassle-free and professional property rental experience.
Kai · 12 October 2024
★★★★★ 5/5
GoogleI recently had the pleasure of working with Kim and her team at Macks Properties. From the moment I contacted them, I was impressed by their professionalism and dedication to helping me.
Furthermore, any issues that arose within the house were swiftly and effectively resolved by Macks Properties and their team. Their proactive approach to problem-solving ensured that my concerns were addressed promptly, demonstrating their commitment to customer satisfaction.
Throughout the entire process, Macks Properties demonstrated excellent communication skills and kept me informed every step of the way.
OMER · 12 October 2024
★★★★★ 5/5
GoogleAfter four years of incredible service, it’s bittersweet to say goodbye to my estate agent. From the very first day, they have been nothing short of outstanding. Throughout the entire time I’ve worked with them, they have consistently demonstrated a level of care, professionalism, and responsiveness that I rarely see in this industry.
Any request I had, whether it was for maintenance, questions about the property, or just general advice, was met with prompt and attentive responses. They made me feel like I was their top priority, always taking the time to explain things clearly and ensuring that everything ran smoothly. Even when issues arose, they handled them swiftly and efficiently, ensuring I never felt alone or unsupported.
What really stands out is their genuine care. They didn’t just treat me like another client, they made me feel valued and understood, and that made all the difference. Their dedication to providing excellent service is rare, and it’s clear that they truly care about the people they work with.
As I move on, I’ll genuinely miss having such a reliable, responsive, and caring estate agent. I can’t recommend them highly enough to anyone looking for top-notch service. Thank you for making my time here so much easier and more enjoyable!
Cristian · 12 October 2025
★★★★★ 5/5
GoogleWe highly recommend Macks Properties for anyone who is looking to rent a property. My family and I have rented a house in Kenley, South London, for the last more than two years. From day one we were very much impressed by the service we received from Macks Properties agent, Neel Patel. He was honest and trustworthy, and on top of that showed care and concern for us. He was helpful in practical ways too, by answering our questions and giving specific guidance for us who were new to the area. He saw to it that we settled in well.
Neel was always quick to respond to any query or issue we had. He would send out their own handyman to see to small issues that arose, or, when necessary, mediated very efficiently between us and the landlord, representing us well and speaking on our behalf to get repairs done. We never had to fight to have maintenance done. Neel respected our schedules and time preferences and remained truthful throughout.
Wilma · 12 October 2023
★★★★★ 5/5
Googlea fantastic lettings agency, 5-star service in every way. They are prompt, responsive and attentive and very committed to great client service and getting very good value for money. I would absolutely recommend them to anyone - they are worth every penny of their fee!
Lucy · 12 July 2026
★★★★★ 5/5
GoogleGreat experience with this company very attentive to all your inquiries and respond quickly for anything you might need. Would recommend to anyone looking to move to a new property to go with this company.
Shae · 12 September 2026
★★★★★ 5/5
GoogleMarks Properties went above and beyond when a flat I was due to rent via them suddenly wasn't available anyway due to unexpected circumstances with the leaving tenant. Neel and his team did everything they could to ensure I had the least stress in suddenly finding a new flat on short notice and provided all the support and more for me during this entire process.
I would recommend Marks Properties as they value the right thing above everything.
Henriette · 12 October 2023
★★★★★ 5/5
GoogleI have had the benefits of the great knowledge and experience that Macks Properties have and Neel has been responsive, knowledgeable and very helpful in all my tenant issues. Highly recommended.
Shabbir · 10 August 2025
★★★★★ 1/5
GoogleMack’s Properties / Neel Patel has made such a mess with our properties electrical, , water and stole expensive wardrobe doors, inexpensive immersion heater, and kitchen units. Put in second hand kitchen units. He also had one man band doing the property and ran off with huge sum of monies leaving unfixed toilet on the floor both new and old.
All the rubbish outside I. Garden including beer cans , food packages. . All drainage is messed up with cement .
We noticed the LinkedIn profile , Harrods etc.
stealing from peoples properties and then threatening. 😱😱
Even after 5 years the issues are not being rectified with water and electrics as there was wiring done where there there were no wires. So I have been threatened by fake notice and took £15,000.00 with no refurbishments done. Taken expensive kitchen units, expensive wardrobe doors etc.
Not seen him since and constant issues with the property left huge damages.
N · 21 March 2024
Agent replied · 19 June 2024
N Amin please can you remove this review because it is factually incorrect. For those reading this review, a minor refurbishment was carried out in 2020 and N Amin failed to pay our final invoice. Since then we have had no correspondence so I'm unsure why you have chosen now to leave a review. To summarise, we just replaced sockets, did not interfere with house electrics and an EICR report was issued by a qualified electrician. The immersion tank was replaced by a qualified plumber with an invoice supplied to you. We did we steal broken sliding wardrobe doors, you approved the replacement of them but then refused us to finish the job so you didn't have to pay the final balance. The kitchen supplied was from Magnet and N Amin approved the design/colours from the visuals sent along with invoice showing everything was brand new. I was also told the laminate flooring needed to be varnished which naturally you can't do and, again, pre-approved specification. There is no garden so not sure where the beer cans came from but absolutely not from us. I have never worked at Harrods and I'm not sure what my Linkedin profile has to do with anything. Our works didn't include the need for cement so I'm unsure how we can be blamed for that either.
This review is very harmful to a business which has over 150 5* Reviews and I have reported to Google to fact check this and have sent them pictures of the project we carried out showing the work was done to a very good standard. If anyone reading this wants to see before and after photos of the project we carried out, please email office@macksproperties.co.uk
★★★★★ 5/5
GoogleExcellent experience from start to end! Would most certainly recommend engaging Mack’s Properties if it’s your first time in London. Honest and reliable agents!
Viknesh · 12 September 2026
★★★★★ 5/5
GoogleI had the pleasure of working with both Neel and Kim throughout my entire rental process, from start to finish. They were both extremely helpful, always quick to respond, and provided clear, practical advice at every stage. Their professionalism, reliability, and attention to detail made everything smooth and stress-free. Neel and Kim are not only knowledgeable and efficient, but also genuinely friendly and approachable, which made the experience even better. I truly appreciated their support and would highly recommend them to anyone looking for outstanding service. Thank you both for making my rental journey such a positive one!
Joanna · 12 May 2025
★★★★★ 5/5
GoogleI’ve rented my London flat out with Macks Properties for about 10 years now. Neel and the team are so efficient, helpful and a delight to work with. Plus, they are so much cheaper and honest than your average high street estate agent. I wouldn’t hesitate to recommend them, in fact several of my friends now work with Macks too.
Susie · 12 October 2023
★★★★★ 5/5
GoogleThank you to Neel, Kim & the team. Best agency I’ve been with . Fast & efficient with literally everything. Would Highly recommend
Crep · 6 June 2025
★★★★★ 5/5
GoogleThe team at Macks are professional, reliable and very friendly. Neel, Kim and Chris were responsive to my requests throughout the tenancy and made my stay very welcome. Thank you!
Christine · 23 February 2025
★★★★★ 5/5
GoogleHaving been with numerous 'lettings agents' over the years, I recognise the value of a PARTNER for our properties. Would never choose to take an alternative approach, highly reccomended.
Shil · 12 May 2026
★★★★★ 5/5
GoogleGreat letting agents, easy to get hold of and quick to sort any issues out. Would happily recommend.
Helen · 12 July 2026
★★★★★ 5/5
Google24/7 service, responded always really quick
Liusha · 12 September 2026
★★★★★ 5/5
GoogleI had a great experience renting through Macks Properties. They were always responsive, professional, and helpful throughout my tenancy. The communication was clear, and any issues were handled promptly. At the end of the tenancy, my deposit was returned quickly and without any problems . I highly recommend Macks Properties to anyone looking for a reliable and trustworthy letting agency.
Matheus · 12 May 2025
★★★★★ 5/5
GoogleGreat support and communication throughout our tenancy. Highly recommend very trustworthy.
Kaushal · 12 July 2026
★★★★★ 5/5
GoogleAmazing experience throughout my four year tenancy. All issues were handled promptly and professionally. Neel and Kim are responsive, reliable and incredibly efficient. I highly recommend Macks Properties. Thank you!
Sebastian · 16 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
