Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMadeleine Davenport
Sales Advisor, The Acorn Group,is the best, very professional, attentive, and customer focused. Nothing was too much, best experience everPositiveResponsiveness, Quality, Professionalism, Value
Tonia · 27 August 2021
Agent replied · 10 June 2024
Thank you Tonia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Madeleine and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI have been using Acorn's services for well over ten years now. I'm a landlord of one property but spinning many plates in the rest of my life. With Acorn, I am confident that my property and it's tenants are well looked after and that I am always well informed. If there's a problem it is resolved swiftly and with a warm, friendly and efficient air.
Nimmy · 11 June 2018
★★★★★ 5/5
TrustpilotI am extremely happy with the service I…
I am extremely happy with the service I am receiving from Acorn over the past 3 years. The staff are extremely friendly, professional and accommodating. Always there to help.
Audrey · 9 September 2020
Agent replied · 10 June 2024
Thank you Audrey for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you have received from us over the years. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotFull blown fraudsters, posing as realtors...
Maybe my experience is unique, but these guys are fraudsters. They collected money from me on the pretext of doing background check, came back after a month to say background check had some issues, and proceeded to pocket my 250 pounds. Hard to believe what they do is even legal in the UK. Keep your distance from these criminals, or you will live to regret it...
Kehinde · 30 May 2018
★★★★★ 5/5
TrustpilotWe had an outstanding experience from Acorn
We had an outstanding experience from Acorn. After two previous failed agents, Acorn both got us multiple viewings in the first week - and a buyer! We are delighted with their service.
Hugh · 17 July 2019
Agent replied · 10 June 2024
Dear Hugh. I am very pleased that you were happy with the service you received from our Peckham office and thank you for leaving us with a review. If I can help further, please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotBad service
Bad service, cancel appointments late. Then rebook and turn up 30 minutes late. I'd rather give my property sale to a company that can organise themselves
Martin · 19 March 2021
Agent replied · 10 June 2024
Hi Martin. I am really sorry to read your review, as this certainly does not meet the usual high standards of service from your branches. I appreciate that the damage is done now but I will speak to the individual concerned to find out what went wrong. Thank you for bringing this to my attention. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
★★★★★ 5/5
TrustpilotJosh Ward - extremely helpful
Great agent - very helpful and engaging. Answered all questions we had and was a great help.
Angus · 6 August 2022
Agent replied · 10 June 2024
Thanks Angus for leaving a 5* review of your experience working with us. We are really happy that you were pleased with the service you received from Josh and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat real estate agency
Great real estate agency! Helpful and responsive!
Sam · 27 June 2023
Agent replied · 10 June 2024
Thank you so much Sam for leaving us a brilliant 5 Star review- We appreciate it! Customer Services
★★★★★ 5/5
TrustpilotGreat guy
Davide from the London Bridge branch was incredibly helpful when I popped in to sign a few documents.
Ryan · 25 May 2022
Agent replied · 10 June 2024
Thank you Ryan for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Davide and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotGreat communication and updates.Very…
Great communication and updates.Very professional from start to finish
John · 26 April 2023
Agent replied · 10 June 2024
Thank you John for taking the time to write a review for our office at Northumberland Heath. We really appreciate it, glad you were happy. Best wishes Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotAmelia, best estate agent I have ever dealt with
Amelia GIles has been an absolute rock during the whole process
Mr · 7 February 2023
Agent replied · 10 June 2024
Thank you Martin for taking the time to post. Much appreciated Karen Hedges-Acorn Customer Services
★★★★★ 3/5
TrustpilotMiss communication on the day
A very limited service.
Steven · 18 August 2023
Agent replied · 10 June 2024
Hi Steven. I am sorry to read this. Could you share with me any more information on the matter please? Thanks. Andrew Roberts - andrew.roberts@acorngroup.co.uk
★★★★★ 5/5
TrustpilotAcorn Eltham.
Acorn Eltham.Brilliant service and excellent professionalismDominic in particular was so helpful progressing the sale of our house.I would highly recommend this estate agents
Kim · 16 April 2021
Agent replied · 10 June 2024
Thank you Kim for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dominic. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI've had great experience dealing with Amelia Dawson at Acorn. She has been very helpful and efficient with regards to my flat move. Great work and thank you.
Omair · 11 June 2019
Agent replied · 10 June 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleI received an amazing service from mella sanders and danny miur during my move from our rented property. They kept me up to date with proceedings and tried to help to find a new property. Always understanding and i never felt pressured just to take any property that wasnt suitable. Both outstanding members of your team. Thankyou
Michelle · 10 June 2020
★★★★★ 5/5
GoogleGiselle was very friendly and professional during the inspection. Great service
Laura · 11 June 2019
★★★★★ 5/5
TrustpilotVery happy with the service I would be…
Very happy with the service I would be happy to recommend to friends and family
Selajdin · 2 April 2022
Agent replied · 10 June 2024
Thank you Selajdin for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
Googlevery good experience buying my first property through them - friendly and competent!
Anna · 10 June 2022
Agent replied · 10 June 2024
Thank you Anna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from the New Homes team and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended professional service from start to finish
Susan · 29 November 2024
★★★★★ 5/5
TrustpilotFriendly and helpful agents.
Juliet · 20 April 2023
Agent replied · 10 June 2024
super! Thanks so much
★★★★★ 5/5
TrustpilotManaged expectations
Managed expectations, complete oversight from start to end and made the journey stress free.
James · 15 February 2022
Agent replied · 10 June 2024
Thank you James for leaving us a 5* review. We are really happy that you were pleased with the service you received from the Rubeena and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotReally appreciate the extra effort put…
Really appreciate the extra effort put in by Jamie Perrin at the Catford office to help me with emergency repairs! 🙂
The · 29 July 2020
Agent replied · 10 June 2024
Thank you Jungle Room for leaving us a great review. So pleased that Jamie was able to help you with this. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat service, helped me find and do the deal to move in to my beautiful new apartment in Peckham. Thank you!
Jon · 10 June 2020
Agent replied · 10 June 2024
Thank you Jon for leaving us a 5* review. We are really happy that you were pleased with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotNever answer emails… have been emailing…
Never answer emails… have been emailing for two weeks now and still no response!
Hadley · 2 December 2021
Agent replied · 13 June 2024
Hi Hadley. I have contacted your directly about this now but the reason your emails were not answered was because your were replying to an email, sent to you last year and from an account that is not monitored because it only sends payment receipts! We are grateful though for you raising this and have made some changes internally to avoid this confusion in the future. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
