5/5
GoogleI’m very grateful to Liz Briselden at Acorn for her invaluable support throughout the purchase of our first home. As first-time buyers with some complicated requirements, Liz guided us through each step with clarity and care. She was …
Trusted Agent profile · Bromley
Acorn New Homes Bromley reviews
★★★★★
595 reviews across 2 platforms
9 St. Marks Road, Bromley, BR2 9HG
Acorn New Homes's office in Bromley, at 9 St. Marks Road, is rated 3.7 out of 5 across 595 reviews on two platforms, including 112 Google reviews rated 4.9.
Reviews
Every review we hold for the Bromley office, from every platform, shown as written. First names only.
Google2/5
TrustpilotI am a very dissatisfied landlord
I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?
Agent replied · 12 June 2024
Hi. I am sorry to read this and more sorry to hear of the issues you are experiencing. We do have a customer services team, whose details are on the website and a live chat facility too. However, please email me at andrew.roberts@acorngroup.co.uk in the first instance and I will investigate your concerns. Thanks in advance. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotGreat estate agents, get the job done!
Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!
Agent replied · 12 June 2024
Brilliant, thanks for posting a great review. for Amelia and the Dartford Team Karen Hedges-Acorn Customer Services
5/5
GoogleI had a very positive experience purchasing my first house with Acorn New Homes and with the sales co-ordinator Samantha Latham in particular. Every stage of the process was clearly explained and she was available to offer advice and support throughout. She also ensured that we were settled into the property following completion and that we had received everything required from the developers.
Agent replied · 17 June 2024
Thank you Matthew for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Samantha. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleI had a very good experience with Acorn new homes. Karen was lovely. She took time to care and was very supportive during the whole process. I would highly recommend Acorn new homes and especially Karen. She made the process less stressful and was reassuring at all times. Thank you Karen.
5/5
TrustpilotBest estate agents
Just finished our house sale with Acorn, they were amazing start to finish and really friendly. I would recommend them to anyone selling / buying a property. Thank you especially to Mark for going the extra mile for us with every issue and question we had
Agent replied · 12 June 2024
Hi Elise, Thanks for taking the time to post such a brilliant review, we really appreciate it! Karen Hedges- Acorn Customer Services
4/5
TrustpilotLeon in Streatham - very proactive
A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service
Agent replied · 12 June 2024
Hi James. Thanks for the positive review. We are sorry to hear that things didnt start to well but glad that Leon saved the day. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
5/5
TrustpilotFantastic account management
Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!
Agent replied · 12 June 2024
Thank you Jenni for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received Cailey and Luisa and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
Trustpilot⭐️ ⭐️ ⭐️ ⭐️ ⭐️
⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I cannot rate Keiron and Marc enough from Acorn, they have been absolutely amazing from start to finish and I will definitely be using them again!
Agent replied · 12 June 2024
Thanks Yas for leaving a review of your experience. We are very pleased that you were happy with service you received from Keiron and Mark.
5/5
TrustpilotBest service ever
SO happy with the service I received from Karthiga at Grove Park branch ;-) She went above and beyond! She is 2nd to none and exceeded my expectations! She REALLY is a true asset to Acorn and shows kindness and compassion throughout the entire process Go-Karthiga-Go ;-)
1/5
TrustpilotAbsolutely useless
Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.
Agent replied · 12 June 2024
Hi Daren. I am really sorry to read this and have spoken to the individual in question. It wont happen again. Thanks. Andrew Roberts
5/5
GoogleAmazing, seamless and efficient process with Liz! Appreciate always answering my questions and keeping me up-to-date regarding the progress, very friendly and professional attitude. All the best!
Agent replied · 17 June 2024
Hi Aleksandra, thank you for sharing your positive experience with Liz! We're delighted to hear that she provided excellent service and kept you informed throughout the process. We appreciate your kind words and wish you all the best.
5/5
TrustpilotExcellent service
I had the pleasure of purchasing a property through the Brockley branch of Acorn with the friendly, patient and professional support of Dammy, and I'd be eternally grateful for the way he guided me through the whole process and intervened to facilitate it and speed it up every time it was necessary.
Agent replied · 12 June 2024
Thank you Francesca for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Dammy and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotExcellent
Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.
Agent replied · 12 June 2024
Thanks Martin for leaving a review of your experience. We are very pleased that you were happy with service you received.
2/5
TrustpilotOne of the worse estate agents
One of the worse estate agents. Agents would tell us we had a viewing with just one day notice and on top of that would tell us to show the buyers around. I've never heard of estate agents say could you go through your property with the buyers because they're too busy. Would not recommend, total waste of time
Agent replied · 12 June 2024
Hi "G". It is quite normal practice for sellers to show potential buyers round their property, although if you would prefer us to do this then I am sure that the branch would be happy to accommodate. With regards to the other issues, please drop me a line and I will investigate further. Thanks. Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
1/5
TrustpilotWORST Estate Agents , Avoid at all Cost.…
One of the worst Agents I have come across in my life. Sold me a property on misleading letting valuations and got into 2 years tenancy agreement without break clause. and the nightmare started for me. Further information to follow.
5/5
GoogleRecently purchased my first property through Acorn New Homes Estate Agents and Nicola and I couldn't be happier with the service I received. Always very professional and happy to answer any questions no matter what time of day. Made what can be a very stressful process, easy to manage. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
Agent replied · 17 June 2024
Thank you Alexandra for leaving us a 5* review. We are really happy that you were pleased with the service you received from Nicola and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
1/5
TrustpilotSold a lie
Sold a lie ! Property still has single glazed, none of the radiators worked, plumbing barely coped with water pressure, landlord not interested whatsover in spending any money on the property and refuses to refund the deposit so TDS in arbitration for months one end.
5/5
TrustpilotOutstanding
Outstanding, professional and honest, kepted us informed all the way through the process. Keiran and Remmi from the Strood branch are a credit to the company went above and beyond to get our sale through. If you want a professional, honest estate agent use Acorn cannot recommend them enough.
1/5
TrustpilotAdvertised the wrong flat
Advertised the wrong flat - and I only found that out on viewing the flat, finding it was half the size and the communal garden advertised wasn't accessible at all. The agent wasn't aware until people started turning up for viewings. I believe the re-advertised flat is now also being advertised for more money, despite being smaller and in poor condition.
Agent replied · 12 June 2024
Hi KC Sunshine. I am sorry to hear this. Could you email the details of the branch your we’re dealing with and what the property address was and I will investigate. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)
5/5
GoogleI wasn’t sure about buying a property but Liz encouraged me and made sure I had the best experience. I want to thank her for being very patient with our inquires and helping us get our property.
Agent replied · 17 June 2024
Thank you katia for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Liz and hope you will be very happy in your new home. Thanks. Andrew Roberts - Customer Relations Manager
5/5
TrustpilotSuccessful sale in difficult circumstances
Adam Priscak and fellow members of the Acorn team managed to guide us through a protracted legal process with great patience and understanding.Having found us several potential buyers we were guided through the negotiations with sensible advice and help.A good job, thanks.
Agent replied · 12 June 2024
Thank you so much Tim for such a great review for our Sydenham office ! Best wishes- Karen Hedges- Acorn Customer Services
4/5
TrustpilotGood overall service
Used Acorn to sell a recent property, had no forward chain. Were very easy to deal with, didn't have to chase them once. The sale was an incredibly simple one, and had very little dealings with Acorn, but whenever I did they were easy to contact, responded straight away and professional
Agent replied · 12 June 2024
Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from us. If we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
5/5
GoogleAcorn New Homes provided me with an excellent service in helping me buy my first home. Liz Briselden at Acorn was outstanding, she very was very supportive, knowledgeable and helpful throughout the whole process making it seamless. Thank you very much!
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