Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotMy Overall Experience was good
My Overall Experience was good. My agents were very responsive and helpful
ExclusivelyMe · 17 October 2022
Agent replied · 12 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that you were generally happy with the service you received from us but would love to know how we could have achieved 5 stars! If you have a minute, perhaps you could drop me an email at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 4/5
TrustpilotSale of Property
After a poor experience with another agent it was refreshing to work with a great set of professionals (Tommy, Jackie and Joe) at the Belvedere branch. They were able to find a buyer for our property very quickly (pre-covid) and I was kept up to date with the progress of the sale regularly even when everything went into lockdown. I would defiantly recommend Acorn team to anyone looking to sell their property.
Harjit · 22 August 2020
Agent replied · 12 June 2024
Thanks Harjit for your review. We are pleased that you were happy with the service you received from our team at Belvedere. Do let me know if we can help further. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotIf I could give 0 star I would.
If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.
Lala · 27 November 2019
Agent replied · 12 June 2024
Hi "Lala". I am of course sorry that you have felt it necessary to leave the review you have as from what I can see, the circumstances leading to your tenancy termination are very different to what you have quoted here. Not appropriate to discuss on this open forum, however, if you would like to speak to me, please call 020 8315 6929 or email me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotThe Service we have received from the…fantastic
The Service we have received from the Acorn staff at the Strood office has been fantastic through out on our Sale and purchase of our new home.
so much so that we are using Acorn to Sell a late family members home, and again the staff at the Welling branch have been so helpful
Georgina · 6 April 2023
Agent replied · 12 June 2024
Thank you Georgina, that sort of feedback is so nice to hear! we are glad your experience was a positive one,Best Wishes Karen Hedges Acorn Customer Services
★★★★★ 1/5
TrustpilotUnprofessional Acorn estate agents
Acorn moved us into an unsafe, unclean property during the pandemic. The lights did not work and numerous parts of the property were rotting. The agents refused to make any changes to the property in order to make it safe. We vacated the property a month after moving in, after which they decided to try and take all of our deposit. Please do not engage with these agents!
Blayne · 26 May 2021
Agent replied · 12 June 2024
Dear Blayne. I am sorry to read your review and genuinely sorry that you were not happy withy the service you received. I am afraid that the reality is that the property was not "unsafe" as you suggest. There were maintenance issues that you raised and we provided the landlord with estimates for consideration. In the end the landlord chose their own contractor to resolve however you would not allow access. Despite you being in a fixed term contract, we negotiated for you and early surrender of the tenancy, but you refused to pay further rent for the period you remained in the property and this amount was withheld from your deposit. If I can help further please feel free to contact me at andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleSamantha was incredibly helpful, guiding us through buying our first home making sure it was (against all odds) a smooth process. Thank you!
Alastair · 18 June 2020
Agent replied · 17 June 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Samantha exceeded your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotDO NOT BELIEVE the fake reviews
DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!!
Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid.
-100 review
Fi · 26 October 2023
Agent replied · 12 June 2024
I am sorry to read this Fiona and believe that our team have been in touch to resolve the issues. Thanks
★★★★★ 5/5
TrustpilotMy house valuation was carried out by…Leon
My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.
Johan · 16 November 2021
Agent replied · 12 June 2024
Thank you Johan for leaving us a 5* review. We are really happy that you were pleased with the service you received from Leon and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn New Homes have been absolutely brilliant throughout our process, from first speaking with Madeleine last year, she has fully understood our wants and needs from the properties we've viewed. She has held our hands every step of the way as first time buyers and has been able to answer all our questions, which made us feel at ease throughout. I couldn't recommend enough!PositiveResponsiveness, Quality, Professionalism
Sophie · 18 June 2021
Agent replied · 17 June 2024
Thank you Sophie for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Madeleine and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotThe worst property agency
The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.
Chris · 21 March 2019
Agent replied · 12 June 2024
Dear Chris, I am sorry to hear this and will investigate the issues immediately. I will contact you directly when I have an update. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
TrustpilotProperty left in disrepair and now being chased for money I was told I wouldn't have to pay.
After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.
Tyler · 29 June 2023
★★★★★ 1/5
TrustpilotI want to share my terrible experience…
I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were very interested in renting a property through this agency and we were confident that we met the financial requirements. However, the agency found a negative credit history on my wife's record and refused to allow us to rent the property.
We were promised that our holding deposit would be refunded, but now it has been two weeks and we have still not received our refund. We have contacted the letting agency several times, but they have been extremely unresponsive and unhelpful in the process.
We understand that credit checks are a part of the rental process, but it is not okay to misrepresent the requirements and then refuse to refund the deposit. The unprofessional attitude and lack of transparency from the agency have left us agitated and deeply unhappy.
Overall, I would not recommend Acorn Group Gravesend to anyone after this terrible experience. They showed a lack of empathy towards our situation and refused to be transparent in their dealings. If you are looking for a reliable, transparent and honest letting agency, I suggest that you look elsewhere.
Mo · 26 June 2023
★★★★★ 5/5
TrustpilotJonathan was very professional and…
Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated
William · 31 January 2020
Agent replied · 12 June 2024
Thanks William for the 5 star review. Very pleased that you were happy with the service you received from Jon!
★★★★★ 1/5
TrustpilotAbsolutely dreadful.
Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !
Charlie · 13 May 2025
★★★★★ 1/5
TrustpilotNot impressed with Acorn East Dulwich
Not impressed with Acorn East Dulwich, several elements why I would not recommend them. Mainly their lack of communication. The first thing they should ask, is the guarantor a home owner and inform the landlord that it is a multiple household application (HMO). Neither of these were asked and now 4 students who were due to move in today have to start again.
Nikki · 2 September 2021
Agent replied · 12 June 2024
Hi Joseph. Please see my response to your co-tenant Izzy below. In my investigation into your application to rent, I am satisfied that we advised you on 16th August that the guarantor needed to be a UK homeowner. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotBest Agency, definitely recommend!
We were in a hurry for flat hunting. Then we came across with Acorn Estate Agents. The staffs were very helpful in every way and replied to our emails back right away. The staff were keen on keeping us updated with everything. We were able to eventually find a flat and settled in. Definitely recommend!
Andie · 7 October 2022
Agent replied · 12 June 2024
Hi Andie. Thanks for the great review of our services and so glad that we could help you with your move. I would love to know which office you dealt with though if you are able to drop me a line.Thanks Andrew Roberts - Customer Relations Manager - andrew.roberts@acorngroup.co.uk
★★★★★ 1/5
TrustpilotTerrible management of our property
Laura · 13 April 2026
★★★★★ 5/5
TrustpilotWow what a team!
Wow what a team! Fantastic, enthusiastic and professional service throughout the selling process. A big SHOUTOUT to KIERAN THOMAS who went the extra mile from day one. If you’re looking for the best choose Acorn!
Julie · 23 March 2024
Agent replied · 12 June 2024
Thanks Julie for leaving a review of your experience. We are very pleased that you were happy with service you received from Kieran during your sale.
★★★★★ 5/5
GoogleWe had the pleasure of working with Liz Briselden during the purchase of our flat, and the experience couldn’t have been more positive. Right from the start, she was warm, attentive, and highly efficient. Liz consistently made time for our …
Inês · 16 April 2025
★★★★★ 5/5
TrustpilotProfessional and Proactive team
From the day I called in to view my just purchased property and through out the cycle of the transaction, Layton and the Acorn team were very helpful, knowledgable, present and proactive like I have never experienced before. Will definitely recommend using Acorn. Coming back again team!
BliVic · 4 May 2023
Agent replied · 12 June 2024
Thank you so much for a great review of our Northumberland heath office, we are delighted you were happy with the service provided by Layton and the Team> Congratulations on your New Home ! Karen Hedges Acorn Customer Services
★★★★★ 5/5
TrustpilotAcorn have been helpful and friendly…
Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!
Annie · 10 November 2023
Agent replied · 12 June 2024
Thank you Annie Mae for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
★★★★★ 5/5
TrustpilotAcorn have been helpful and friendly…
Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!
Annie · 10 November 2023
Agent replied · 11 October 2026
Thank you Annie Mae for takling the time to leave us a review of your experience using our services. Best wishes. Acorn Customer Services.
★★★★★ 4/5
TrustpilotReliable estate agent
I have used Swanley Acorn office before, hence why I used them again, and the house was sold twice within one day. Amelia bless her was very good in keeping me informed of the progress throughout. The issue laid more with both solicitors who had lost the power of communication. But I would happily use Acorn again and would recommend anyone to use them.
Michael · 26 September 2020
Agent replied · 12 June 2024
Thank you Michael for leaving us a positive review. We are really happy that you were pleased with the service you received from Ameila and thanks for the feedback on the solicitors. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
TrustpilotBest Agents we have bought through
I bought my new home via Acorn Estate Agents in dartford- Daniel the manager personally dealt with our sale and i couldn’t fault him. We had a 5 house chain and endless bumps via solicitors, daniel was the glue that held us all together and was so clear, concise and clever through out! Slick and efficient from start to finish! Thank you daniel and Acorn Dartford! Superstars!
Kelly · 25 August 2019
Agent replied · 12 June 2024
Thank you for leaving us a 5* review. We are really happy that you were pleased with the service you received from Daniel. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
