Trusted Agent profile · Broadstairs
Verified
★★★★★
1,427 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1WP
Part of Miles, see every office.
Miles's office in Broadstairs, at 45 High Street, is rated 4.6 out of 5 across 1,427 reviews on two platforms, including 588 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Miles won in 2026.
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The Trusted Agent 2026 results for Miles, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Broadstairs office, from every platform, shown as written. First names only.
5/5
TrustpilotMiles and Barr Amy Whiffin renting
Very helpful experience with miles and barr, all queries answered quickly and never more than a couple hours to speak to someone, Amy Whiffin was incredibly helpful and I highly recommend her for future renting options
5/5
TrustpilotThank you miles and barr for your assistance
Thank you miles and barr for your assistance in securing accommodation for me special mention to Sophie Collins for assisting me and l hope l will work again with you guys in the future
5/5
Trustpilot..this was our first experience with…
..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
1/5
GoogleWe went with miles and Barr as we liked their sales pitch. We felt confident in them and James and Dan seemed knowledgeable and reassured us that they would take care of us. However, as soon as we signed the paperwork, we had nothing but …
Good Morning Beccy, Thank you for speaking with me this morning, I appreciate the opportunity to … More
3/5
TrustpilotMiles and Barr proved quite difficult…
Miles and Barr proved quite difficult to get hold of, several call to their lettings number went unanswered and promised call backs did not happen. I finally got a call and arranged a viewing, while waiting outside the flat I was called to say that there was a problem with the keys and they would have to cancel. However, this was rectified and I was finally shown round by Jake Chamberlain, who was polite and courteous. If he didn't know an answer to my question he said so, rather than try and bluff his way through, which I appreciated. The flat was not for me in the end, but I have nothing bad to say about the agent who showed it to me. The agency itself came across as a bit disorganised, but they got there in the end.
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
5/5
GoogleI didn't originally want to go with Miles and Barr as i thought going for one and then secondly a different one of the smaller 'family' agents was better. I have to say ive done a complete 180, i found the 2 smaller ones were pushy sales …
5/5
TrustpilotI am so glad that I can rent a house…
I am so glad that I can rent a house through Miles & Barr and the follow up is prompt and excellent. Thanks Sophie Collins for following up and Jakub Kaczmarek for arrangement viewing. Thanks so much.
5/5
GoogleFrom the initial viewing through to completion they were extremely helpful. They remained calm and professional even when the chain became somewhat fraght. Would throughly recommend based and our experience
4/5
TrustpilotGreat work
The service was great , Anna Adamczak was very nice and welcoming. I am very happy I got accepted by the landlord to rent the appartment . Thank you anna.
5/5
TrustpilotMax was very friendly and professional
Max was very friendly and professional. He was able to answer all my questions about the property and gave me useful suggestions about how to make a successful offer to the landlord.
5/5
TrustpilotSophie the star!!!
Sophie the star!!!! I have never rented before and was clueless to process, Sophie was so patient and thorough with everything so I had a full understanding she’s great! Promote her!! Thank you so much Sophie x
5/5
TrustpilotMiles & Barr, Great Service.
We used Miles & Barr to sell our property. It sold within two days, excellent service, very courteous and hard working. Many thanks to Jodie and the team of dedicated professionals. We would highly recommend to everybody.
5/5
TrustpilotPatience and Perseverance
A buyer was found within 2 days of getting on the market. Once we had found a property to buy it took far longer to reach exchange than we had anticipated but all the problems were caused by our lenders poor choice of conveyancer causing serious delays. Other than that the sale process was pretty smooth. The use of of a sales co-ordinator definitely helped keep everyone up to date and helped progress things.Emily Stickler regularly kept in touch and co-ordinated everything very well particularly towards the end when time constraints got quite hairy and tense.
5/5
TrustpilotWe had great experiences with all…
We had great experiences with all agents we encountered at miles and Barr throughout our search for a home. When we put an offer on the home of our dreams they were very easy to deal with. Louise our negotiating agent was brilliant from accepting the offer to exchange. She was fully transparent through the process and was on hand for all our questions. Simply wonderful.Would also like to mention Finn and Joe who showed us around houses, they were great to deal with, great service and didn't try and pressure us on any houses.
5/5
GoogleThe team at Miles and Barr are all you want in an Sales Agent : our initial contact was with James who was very supportive in the early stages. Communication regarding viewings was helpful and thorough throughout . A special mention must go to Charlotte whose negotiation skills are most impressive Thanks all
Dear Anne, Thank you so much for taking the time to leave such a positive review on your experience with the team, it is great to hear that both James and Charlotte amongst others have been able to help you sell your home and throughout … More
5/5
Trustpilot10/10 service
Helpful every step of the moving in process and was always available to deal with any questions we had. Was quick and easy, would highly recommend Sophie Collins at Miles&barr if you’re thinking of moving house.
5/5
TrustpilotA long process but not Miles and Barr fault
Buying my property was a long process. Not the estate agents fault. However, Becky white kept me informed throughout the whole process. She gave me advice when she thought I needed to contact the solicitor and had a calm way about her that made you chill when is said it was all progressing nicely.
5/5
TrustpilotThank you for your support and respect.
Thank you for keeping us updated with everything that has been going on with the sale. .Thank to the whole team. As I explained to Louise we were not just selling a house. We were selling the beautiful home of our dearly beloved mother. And we fell you treated us with support and respect. This had been a very emotional time for us all this home had such wonderful memories attached to it and was difficult to say good bye to . Thanks again. yours sincerely Andrew Turnidge.
5/5
TrustpilotI've used Miles and Barr for purchasing…
I've used Miles and Barr for purchasing two properties and for many years for letting. They have been so professional, hardworking and go the extra mile. Thanks Jo, Jack, Louise, Kelly, Reece, Andrew and the team.
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Yes. Miles and Barr won Trusted Agent in The Trusted Agent 2026 awards.
