Miles and Barr Broadstairs reviews

★★★★★ 5/5

Trustpilot

Sharing my Gratitude.

First of all I would like to say that during the period from when I started looking for a house I found Miles and Barr to be very helpful and easy to deal with when viewing a rather large amount of houses on a regular basis. But most of all I'd like to mention that since starting the purchase process I had the privilege of being assisted throughout by Emily at the Folkestone Branch. Emily kept in contact with me on a regular basis, assisting me with my queries and needs to get the deal done. She was very friendly and and easy to talk to. I am very glad to have had Emily looking after my interests. I could not have done it on my own without her knowledge and expertise.

Mark · 30 July 2026

★★★★★ 5/5

Trustpilot

Excellent service from Miles and Barr Folkestone

I have bought and sold a couple of properties and had rented my Folkestone flat to tenants for 18 years and Miles and Barr were by far the best estate agent to work with. With my flat sale, they were hardworking, reliable, very helpful and always kept me up to date. The whole team at the Folkestone office were excellent, especially Emily Stickler who handled the admin of the sale and kept so patient over almost 6 months. Thanks to Emily & Miles and Barr!

VK · 20 July 2026

★★★★★ 4/5

Trustpilot

Jade Eccott has been a very impressive…

Jade Eccott has been a very impressive and essential part of getting this deal across the line for us . Her persistence and patience really has been vital in helping keep this deal together. Her experience of monitoring and chasing up multiple property sales gave us the confidence to trust her advice and although it’s taken longer than we wanted a sale has now been exchanged . Jade more than made up for the branch negotiators Ethan Simpson’s poor advice which could have cost us £1000s in his incorrect so called market experience . Thank you Jade the stars are for you .

David · 17 July 2026

★★★★★ 5/5

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MY EXPERIENCE OF WORKING WITH PROPERTY MANAGER MICHELLE PURSE

MY EXPERIENCE OF WORKING WITH PROPERTY MANAGER MICHELLE PURSE. In October 2022 I bought a house in Ramsgate which was converted into three flats, all of which are tenanted. I was aware that Miles & Barr were the Letting Agents so was introduced to Michelle. From the first meeting I liked and trusted her. Following on I made the rather foolish decision to tackle the innumerable problems which came with the property myself, employing roofers, scaffolders, builders, gas engineers, plumbers, decorators which was a costly mistake on my part. Some of the tenants can be quite demanding and having arranged for a plumber to fix an issue, resulting in a much worse problem, I decided I needed to leave it to the professionals, which is what Michelle is. Since then Michelle has resolved a vast number of problems, from external works, new flooring, replacement bathrooms, and many smaller remedial works. She informs me in advance of compliance requirements, then arranges for one of her stable of contractors to simply go to the house and deal with such things as EICR’s Gas inspections, faulty locks etc. When I submit my End of Year Tax, she sends me a break down of rental income and expenses to forward to my accountant. All these responsibilities she removes from my shoulders, especially now RRA has been introduced, with good humour, unfailing reliability, and expertise. I can honestly say that without her assistance, I would probably have decided to leave the PRS and sell up. She really is a lovely woman, knowledgeable, helpful, funny, so I am extremely grateful to have won the lottery when it comes to my Property Manager Michelle.

Lynn · 16 July 2026

★★★★★ 5/5

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I've had an excellent experience with…

I've had an excellent experience with Miles & Barr, especially Jadie Hards. She has been incredibly friendly, professional and supportive throughout the whole process. Jadie kept me informed every step of the way, answered all my questions promptly and made what could have been a very stressful time much easier. Her communication has been outstanding, and nothing has ever seemed too much trouble. I truly appreciate all the help and support she has given me while preparing for my move. She is a real credit to Miles & Barr. I would highly recommend Miles & Barr, and especially Jadie Hards, to anyone looking for a professional, reliable and caring letting agent. Thank you so much for everything.

Chantal · 15 July 2026

★★★★★ 5/5

Trustpilot

Excellent service

From start to finish, Miles and Barr have been amazing. Josh was my first contact for the viewing and was very helpful, knowledgeable and friendly. All the staff that I interacted with were great and Becky was the best! She worked tirelessly as my Sales Progressor and I don’t think it would have happened without her, due to issues with solicitors in the chain. Even though it wasn’t related to the purchase, she jumped in and help to get everything across the line.

Michaela · 15 July 2026

★★★★★ 5/5

Trustpilot

I have rented out my flat through Miles…

I have rented out my flat through Miles & Barr for many years and found them to be very efficient. I can’t say I have had any problems which have not been able to sort. They have always put excellent tenants in my flat and dealt with any problems the tenants might have promptly and without any fuss. My current property manager Lisa Stamp is great she is very friendly and if I require anything she delivers almost immediately in a friendly and efficient manner. I am very happy with her.

Josie · 15 July 2026

★★★★★ 5/5

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Portfolio Managers are a must

We've been dealing with Miles & Barr as Managing Agent for our properties for more than 20 years and in all that time we've received good service. As our portfolio grew it became increasingly evident, to avoid duplication of work and 'the left hand not knowing what the right hand was doing' scenario, that a 'Portfolio Manager' was required to handle all correspondence relating to our properties that had previously been dealt with by different offices within the Miles & Barr group. When Michelle (now Michelle Purse) joined your team she evolved as our 'go-to' contact and was able to pull things together. We've depended upon her knowledge of the business and worked together to resolve more complicated issues. More recently, she's been the hinge-pin while we've been dealing with a non-communicative tenant and as 'Portfolio Manager', for want of a better title, Michelle has been able to maintain (and retain) an overall grasp of the matter. She's been our channel of communication with Miles and Barr. Her continued support and understanding is the reason for our comments which, we're hoping, will not go unnoticed by management.

Andy · 14 July 2026

★★★★★ 5/5

Trustpilot

Many thanks to Denise Lumpkin

Many thanks to Denise Lumpkin. She provided regular updates throughout the buying process, keeping me informed at every stage and helping to keep everything moving forward. Her communication, professionalism and persistence were greatly appreciated, particularly when things became challenging. She played an important role in keeping the chain together and ultimately helping me see the process through to completion. Thank you for all your hard work and support!

James · 29 September 2026

★★★★★ 5/5

Trustpilot

Rebecca Gravener super star

Rebecca Gravener went above & beyond what we expected to get the completion of property over the line. Very professional & is a credit to your company nothing was too much trouble for her to sort out . We honestly believe we couldn't have achieved this purchase without her help if we could have given her 10 stars we would have. Would certainly recommend your company for buying property off to other people .

Elaine · 17 August 2026

★★★★★ 5/5

Trustpilot

Outstanding Sales Progress team

The outstanding part of this experience was the Sales Progressor, Denise, who was always available to push this purchase along as soon as any small or big issue came up. We completed the purchase in just two months from offer to completion and the property initially had not even been registered and one of the vendors was in Africa. All this made it challenging but we got there thanks to her. And she still cared enough to pick up one last time post completion when really her work was over. Thank you Denise.

Hanna · 6 July 2026

★★★★★ 5/5

Trustpilot

Exceptional Sales Progression

So grateful to the team but especially Rebecca Gravener, who was outstanding throughout the sales progression. She continuously chased up solicitors and agents, sending us regular updates and always available on email or WhatsApp to answer questions. Her support was invaluable particularly in our difficult and drawn out case, with multiple hurdles that had to be overcome before getting to the point of exchange. She kept me sane and was a voice of reason, always with the most up to date and accurate info! Huge thank you to her and would highly recommend.

Laura · 23 June 2026

★★★★★ 5/5

Trustpilot

5 Star

Rebecca was absolutely exceptional from start to finish. Her professionalism, efficiency, and attention to detail were outstanding. She was incredibly quick to respond and kept me informed throughout the entire process with excellent communication. Nothing was ever too much trouble, and she made everything feel smooth, easy, and stress-free. I truly appreciated her dedication, reliability, and friendly approach. I couldn’t recommend Rebecca highly enough and would not hesitate to use her services again. Thank you for such a fantastic experience!

Rhyss · 18 June 2026

★★★★★ 5/5

Trustpilot

The whole team was fantastic at…

The whole team was fantastic at assisting us with our purchase. We initially dealt with Joe and Maddy at the start of the process who were very helpful and accommodating. Once the transaction had progressed we dealt mainly with Melissa, who I may add is a star! She kept us informed the whole way through. Updated us consistently, we never had to chase or query nothing and she was always on the other end of the phone to answer any questions we had. This was our first time dealing with Miles and Barr and certainly won’t be the last!

Brad · 10 June 2026

★★★★★ 5/5

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Excellent service

Excellent service Louise Daly was really helpful and supportive. She was a brilliant liaison between both sets of conveyancers and kept the process moving. If it wasn’t for Louise I’m sure the sale would have fallen through and her patience and persistence to chase both conveyancers on behalf of me and the buyer was instrumental in this completion. She was very professional at all times and always positive, polite and helpful.

Samantha · 7 August 2026

★★★★★ 5/5

Trustpilot

Thanks to Louise Daly - super supportive, outstanding service!

Louise Daly was my contact at Miles & Barr for the purchase of a property in Margate. I am an Australian who was buying sight unseen ahead of a move to the UK. Being overseas throughout the process could have been difficult. Fortunately Louise made everything a breeze! She went above and beyond to ensure each stage of the purchase kept moving and helped navigate any challenges. Her communication is excellent and she always kept me well informed. Miles & Barr are lucky to have Louise on the team - she provides exceptional service drawing on extensive knowledge and experience. Job well done Louise!

Amanda · 1 June 2026

★★★★★ 5/5

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From making the appointment to view the…

From making the appointment to view the property the team were very helpfull and professional. Once I put in an offer, Becky was keeping me informed every step of the way, I felt at ease and knew everything was being done to make it a problem free purchase. I am very grateful to everyone who done their part to help me.

Helen · 5 October 2026

★★★★★ 5/5

Trustpilot

Good experience purchasing a property

I have had a good experience dealing with Miles & Barr for the purchase of my property. Especially Louise Daly from the Sales Progression Team, who has been incredibly responsive and attentive, and did everything she could so that we could all complete within the desired timeframe. I'd definitely want to work with Louise again should I buy or sale a property.

NatalieG · 29 September 2026

★★★★★ 4/5

Trustpilot

Rebecca very diligent and supportive, better contact on actual day would have been helpful.

The stars are for the personal contact, initial office personnel, keeping us informed especially Rebecca. The lost star is for the confusion at the end of the process. We were to the wire with our seller’s agent constantly giving us updates. When I rang Miles and Barr we were told the money was with the solicitor, we then rang the solicitor to be told no, it was 4: 45pm before we got the keys. Very stressful. Hiccups along the way not of your making.

Will · 28 May 2026

★★★★★ 5/5

Trustpilot

Miles and Barr (Deal) made my selling…

Miles and Barr (Deal) made my selling and buying a stress free experience. Everything went smoothly from start to finish with the invaluable help of Emily Strickler. From the day she introduced herself to the day of completion, Emily kept me informed of everything that was going on with regular phone calls. She answered any questions that I didn't understand. Thank you, also, to Luke that showed me around other properties and accompanied me to my final house on a couple of occasions.

Debra · 27 May 2026

★★★★★ 5/5

Trustpilot

Excellent communication was key!

Working with Miles and Barr has been a pleasure, right from the start. We met Scott who was clear and upfront about everything. The team supported veiwings throught and always kept us informed. Debbie Thwaites continued the excellent support in a professional manner and keeping us informed throughout. Without Debbie driving through essential communication with the buyers solicitors and our own. Without this communication to all parties, being key to keeping things on track, we would have been lost. Thank you to the team and especially Debbie.

Brian · 20 May 2026

★★★★★ 5/5

Trustpilot

Nadine Roberts

I have been dealing with Nadine Roberts for quite a few months with a very complex case, I can honestly say that Nadine has been absolutely amazing & I can’t thank her enough for all of her support throughout this process. All of Nadine’s hard work has not gone unnoticed. Nadine is a fabulous asset to Miles & Barr, that are lucky to have such a fabulous employee. Thank you Nadine xxx

Kerensa · 7 July 2026

★★★★★ 5/5

Google

I had a really positive experience viewing homes with Phil Hopkins. He was friendly, professional and knowledgeable about the properties and the local area. They took the time to answer all my questions without making me feel rushed, and the whole viewing process was straightforward and relaxed. I’d definitely recommend Phil to anyone looking for a new home.

Ellie · 2 October 2026

★★★★★ 5/5

Trustpilot

I’ve just bought my first home through…

I’ve just bought my first home through Miles and Barr Canterbury. Safe to say I knew nothing about the process and the team helped me massively. Everything was explained to me really well and they were patient even when I asked the same questions over and over. Special thanks to Rebecca and Luke. Luke helped me massively at the beginning as I was unsure on what documents needed sending where and then Rebecca has looked after me until exchange and completion and couldn’t have been more helpful. Thanks so much guys it’s been great. Isaac

Isaac · 1 May 2026