Trusted Agent profile · Broadland
★★★★★
1,369 reviews across 2 platforms
303 Reepham Road, Hellesdon, Norwich, Norfolk, NR6 5AD, Broadland, NR6 5AD
William H Brown's office in Broadland, at 303 Reepham Road, is rated 2.4 out of 5 across 1,369 reviews on two platforms, including 171 Google reviews rated 4.4.
Every review we hold for the Broadland office, from every platform, shown as written. First names only.
5/5
TrustpilotConsistent excellent service from W.H. Brown
Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much
5/5
TrustpilotWe were buying a house from WHB and we…
We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team
1/5
TrustpilotUnderhand
I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.
1/5
GoogleAwful dishonest estate agents!! Put you on a list to call re house being sold where the sellers were not having viewers! then low and behold house is sold and you haven’t even been given the chance to look!
1/5
TrustpilotI let my property with William H Brown…
I let my property with William H Brown and have been disappointed by their service at every turn.
1/5
TrustpilotWilliam H Brown
William H Brown - Scunthorpe. Initially , friendly staff but as time elapsed it became evident they weren’t interested in my plight as a tenant. However it was only until very recently I realised that one staff member in particular considered it acceptable to make stuff up and frankly her motives in hindsight seem racist. It’s not a word I use lightly either. I would be very concerned if you were to rent a property with this company and specifically this branch. Whilst I have absolutely zero proof to validate my opinion , the overwhelming feeling I have as a result of dealing with this person’s lies isn’t going to go away in a hurry.
1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
5/5
TrustpilotHanna was my mortgage advisor.She was…
Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.
5/5
GoogleI have just completed on my 8th house sale, and william h brown have done the easiest and best service by far both hannah and nicola were brilliant helpfull and friendly in every way possible i highly recommend them. Thank you for everything
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLettings yes. Property management no.
Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.
1/5
TrustpilotAvoid norwich office at all costs
Under no circumstances sell your property with the norwich branch of wh browne. Progression and after sales service was abysmal to say the least !!!! Started my sale with Hellesdon/ sprowston office and received top class , professional, friendly service then transferred to norwich office . No contact , no updates , basically useless !!! Avoid at all costs
5/5
TrustpilotI highly recommend William H Brown…
I highly recommend William H Brown Stevenage. Jack Elston has made the sell of my property and move hassle free. So polite and quick to answer any questions. Thank you Jack for all you and your team have done.
5/5
GoogleLauren has been a fantastic support from the start of our moving process, everything arranged incredibly quickly, always available for advice over the phone and fast responses to emails to answer any questions and guide us through the process. Faultless, and we are incredibly grateful.PositiveResponsiveness, Professionalism
5/5
TrustpilotThank you Maisie and Jack from Ware …
Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.
1/5
TrustpilotSimply avoid at all cost !!
Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️
1/5
TrustpilotOver One Year for Nothing
Around one year ago, we were interested in a house and the seller A accepted our offer.Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.William H Brown is a liar as the house B suddenly becomes a chained property during the conveyancing process.
5/5
TrustpilotTammy , the superstar from Scunthorpe.
We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.
5/5
TrustpilotAmazing service, talented staff
Bought a property with William H Brown, my sales negotiator, Andreea Crisan was professional and helpful at all times.I could call anytime and get help or answers to my queries.Highly recommended and will definitely buy with WHB again.
1/5
TrustpilotHarassment on another level
My wife provided my contact details to William H Brown on Rightmove when looking at a house we were interested in. When we explained our situation to them they said they would take my details off their records. 3 months on and I'm still getting weekly calls from them, even after saying under GDPR regulations I want them to remove all records they have of my personal information. I've decided now to report them to the ICO as enough is enough.
5/5
GoogleThe company was is very professional and our initial dealings with Stuart were very informative and helpful. We have been in contact with several members of the team and have had good service from them all.
1/5
TrustpilotShocking
Shocking , they do not tell the truth then when we wanted to leave bullied us to threatening court action if we left , 5 people looked at our house 4 did not even have their houses on the market , would not release us from contract and then kept telling us to reduce the price after they valued it 40 odd thousand more , 4 months of hell and making the whole experience stressful and wasting our time !!!!! I have sold many houses and never had such an awful agents bar one staff member who was genuinely nice to us but still was not honest .
5/5
TrustpilotShootout to Beth Dalton
Shootout to Beth Dalton. This women can really work great i had troubles renting a house so she helped me alot! I've never seen such a kind and great person like her. Because of her my experience with Williamhbrown is awesome. She's the best worker out there. 😄
1/5
TrustpilotAvoidx100! William H Brown & Sequence Home
The entire business management is managed so poorly that I am amazed how they are still in operation. I am a landlord and used William H Brown (Sequence Home) as a lettings agency to fully manage my property. Whilst the front looks professional, but once onboarded with them, the full management services are sub-standard. They are slow in responding but when they needed the money off you - it is on time. Custom them if you want to be scammed with false promises. Even as it stands, they are withholding £200 of my money, and when I queried it, they said that it was for an unpaid inventory checkout service of £162: (i) I'd paid it with receipt as proof, and (ii) £200 vs £162 - clearly they need to pay a trip to specsavers. This has been dragging since Nov 2022 - and I don't believe I'll have the £200 back.
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