Trusted Agent profile
★★★★★
77 reviews across 1 platform
439 Stapleton Road, Bristol, BS5 6NA
Morgan & Sons's Bristol office at 439 Stapleton Road is rated 4.5 out of 5 across 77 reviews on 1 platform, including 77 Google reviews rated 4.5.
Every review we hold for the Bristol office, from every platform, shown as written. First names only.
5/5
GoogleI could not recommend Ben more highly! Ben went above and beyond to show me some amazing properties and was so kind and thoughtful. Even at the chance I would not be able to rent one of the properties, Ben still made the biggest effort to help me and ensure I was finding a place suitable for myself. 12/10 service and highly recommended.
1/5
GooglePlus side, my daughter and friends were released from contract very quickly. Downside, they had clearly not completed a proper inventory as the place was rat infested, broken windows that left them vulnerable, a broken extractor fan that was dangerously hanging off the wall. You claim that you didn’t know about the rats but there were old traps from where the pest control company had been there before.. why didn’t you thoroughly check the property. That is your role as an estate agent?? This house was not habitable and yet you somehow missed all of the problems and allowed people to move in. Again, thank you for ordering contractors to look at the work, but by that time unfortunately, we had met the landlord and the idea of dealing with this sullen, unpleasant man while work was being done was unacceptable. You need to do better when inspecting and letting. Yes my daughter and her friends viewed the place with rose tinted glasses, yes they should have looked closer.. but it is YOUR responsibility to make sure the basics are safe, hygienic and habitable. Outrageous that vulnerable people without a voice or support end up in properties like this and too scared to say anything as they may not have the option to move to family/friends. Shame on you and shame on the landlord
5/5
GoogleBen and team were excellent in helping me to sell our house; it was a long process and with his expert advice and guidance along the way we managed to secure a sale. Can’t recommend Morgan & Sons enough, they were brilliant from start to finish and trusted them wholeheartedly throughout.
5/5
GoogleAdam and Ben from Morgan and Sons have been brilliant to work with for over 25 years. I’ve bought and sold with them and let out houses. Very reliable, honest and kind people. Thank you Adam and Ben Morgan! 😁 …
1/5
GoogleAvoid at All Costs, Dishonest and Unsafe Rentals I had an absolutely terrible experience renting a property through Morgan & Sons Letting. They knowingly rented out a house with broken windows, a rat infestation, and serious safety hazards without disclosing any of these issues. The property was in horrible condition, doors were literally falling off the hinges, and screws were sticking out of the floor, making it a dangerous place to live. Their lack of responsibility and blatant dishonesty make them one of the worst letting agencies I’ve ever dealt with. If you’re considering renting from them, stay far away unless you want to deal with endless problems and zero support.
Whilst we always welcome an honest review and constructive criticism this is far from an accurate account of your recent experience with Morgan Letting and incredibly disappointing to read. As you were informed on your initial viewing we have never dealt with this property previously and in answer to your enquiry had no prior knowledge of any issues. After a second viewing of the property you opted to proceed with the tenancy. At the commencement of the tenancy you informed us that there was a pest control issue, a problem with some windows and damp (which was present when you viewed and a fix already underway). Within 24 hours of that call pest control had attended to begin a treatment and our glazing contractor had also been in touch swiftly. Despite these efforts you were still unhappy with the property and it was quickly resolved that you would be released from your tenancy obligations with no penalties with refund of all monies paid to include your first months rent and full deposit. In light of the above, we do not see how we could have resolved your complaint any quicker or with a more positive outcome for you as these matters were clearly out of our control. We always strive to provide tenants with an excellent service offering clear communication and transparency.
5/5
GoogleI have used Morgan and Sons (an independent, family firm) several times to let my property. Each time Alex has been friendly, professional, knowledgeable on renting legislation, found good tenants and produced an excellent inventory. The rest of the team are similarly helpful.
5/5
GoogleI have recently bought a house through Morgan & Sons, and it has been a lovely experience. Adam was curteous, professional and helpful, even helping guide me through the conveyancing process as my solicitor proved useless. A bottle of prosecco when I went to pick up the keys at the end of the process was a lovely touch. I felt that I was dealing with people who know the local area well, and really are aware that they are dealing with real people buying themselves homes unlike some other estate agents that I experienced, who were more pressuring and transactional.
1/5
GoogleIt’s difficult to give constructive criticism when you, as letting professionals, use not having “dealt with this property previously” as pitiful avoidance of taking responsibility for a property you take on as a rental. As letting professionals to say that “you had no prior knowledge of any issues” casts serious doubt and incredulity on your abilities to carry out your job properly. The smell in the kitchen was overwhelmingly bad and the air freshener left out on the work top evidenced that something was seriously amiss! How would rental professionals not have noticed the rat traps left in various places under the kitchen work tops as well as outside? How would rental professionals not have checked out basic issues such as security and missed the clearly broken downstairs windows which were a blatant security issue? How would rental professionals not have noticed doors hanging off hinges, nails sticking out of floorboards, broken floorboards which could cause substantial injury if stepped on, damp seeping through walls without transparent information on how this was being treated, an extraction hood literally hanging dangerously loose from the wall? Yes, you brought in pest control immediately once the serious issue was raised again as soon as the tenants moved in. However, to even expect tenants to live in a house where the treatment lasts 4 weeks with the inevitability of an even greater stench as rats were caught and decayed, not to mention hygiene, is beyond absurd. Yes, you contacted a glazing agent but without explicit agreement by the landlord to provide significant finance this was merely a meaningless platitude on your part. Yes, you returned all monies quickly. Well done! The landlord preferred the option of releasing the tenants from this substandard property rather than dealing with and financing any of the significant issues. He mentioned that he might sell the house when he reluctantly arrived at the house to remove the cleaning products hilariously used to tackle the kitchen rat infestation. And now, you are selling this house. The descriptions you provide for prospective buyers tell another story, highlighting your impeccable attention to detail, truth and transparency. Lol
5/5
GoogleMy flat was sold in March and we finally completed in October after six long months. As a ‘first time seller’, Alex Cope went above and beyond and spent significant amounts of time patiently helping me to navigate processes, procedures and mountains of paperwork. The conveyancing process was difficult and complex and Alex helped me to successfully navigate the complexities that arose during the sale. Alex’s attitude is wholly professional, she is knowledgeable, goes out of her way to be helpful and kept my hopes up with her friendly, kind and generous spirit during some difficult points of the sale. As I no longer live anywhere near Bristol, Alex even went and took my final meter readings for me. I cannot thank her enough for her efforts and would recommend Morgan and Sons highly!
5/5
GoogleMorgan & Sons were extremely helpful and kind throughout our house-buying process, Adam made it all seem doable and straightforward which as first time buyers we really appreciated. Would really recommend.
5/5
GoogleI was a first time buyer and Alex Cope from Morgan & Sons made the whole process easy and understandable. Alex kept moving everything along as fast as she could, was very responsive and was very flexible for when I wanted to do repeat viewings. I highly recommend Morgan & Sons. Thank you Alex!
1/5
GoogleHave recently experienced one of the worst moving experiences on behalf of my cousin. The house in question was allegedly ready to be let, despite it taking anyone with even a modicum of understanding to know the house was entirely unfit for habitation. Whether it was the air freshener used by the estate agents to poorly disguise the repugnant smell in the kitchen and bathroom, the clear evidence of vermin (the knowledge of which was subsequently denied by the landlord, despite pest control having visited this property previously). The landlord also claimed there can't have been vermin due to the previous tenants having had a cat, suggesting my cousin and their partner should get one. As a result of the poison and traps strewn around in the house, the kitchen was rendered unusable from day one for a period of up to a month - as such, my cousin and their partner had to pay extortionate amounts for takeaways during the brief time they were staying in the house. The fire door was entirely dysfunctional and would have done nothing to prevent the spread of smoke or flames (entirely illegal for an HMO), the extractor fan was hanging precariously on a single screw and extracted the air to absolutely nowhere (this too was claimed to be new). The hob itself was malfunctioning with an indicator light saying the bottom left ring was permanently on. Moreover, the safety and security of the property was entirely undermined by several broken windows that could be opened from the outside with little to no effort. The general handyman work was done by someone entirely unfit for working on a house, with paint strewn across mirrors, shelves and the floors, doors quite literally falling from their frames and broken and rotten floorboards throughout the house. Some genius had also screwed the thermostat onto the stair stringer, with its screws protruding dangerously onto the steps themselves. While I understand that some of these issues were taken into account, the excuse offered by Morgan and Sons that this property was new to their portfolio (having had it for several months) is laughable. Someone walking around that house could tell the property was not fit for renting. In all my years as a carpenter, and having lived in some of the worst maintained student properties in Leeds, this particular house takes the cake for being in utter disrepair. Shame on Morgan and sons and the landlord Clive Diaz, for offering this property on the market with the expectation for the tenants to not pick up on so many of these startlingly obvious flaws with the property. One final note, we found it funny to see the property listed for sale just a week after moving out, perhaps because the landlord didn't want to actually address a single one of these issues.
5/5
GoogleI recently sold my house in Easton. Morgan and sons were fantastic during a very difficult time to buy and sell properties during a pandemic. Ben gave me very good advice and guidance right at the start which resulted in a qualified buyer within a week of listing. Through out the conveyancing process Ben, Adam and Alex kept me informed and used their knowledge of the process to deal with the issues that arose given the pressure the solicetors are under at the moment. They kept my buyer informed and kept things moving forward. Morgan and sons is a excellent local estate agent who are far ahead of their competitors who I experienced when i brought the house a few years ago. Thank you Morgan & Sons for such a great job during very difficult times.
5/5
GoogleI’ve just purchased my first property through Morgan & Sons and it’s been a dream! Alex was so helpful, always answering promptly to my emails/phone calls (even when I was calling 3-4 times a day haha). She really did go above and beyond ensuring that the sale goes through, chasing solicitors, keeping me up to date etc. I would definitely recommend this company, everyone is very friendly, helpful and efficient and I will most surely use them if I need a real estate agency in the future. Thank you for helping me navigate this journey!
5/5
GoogleAdam was incredibly helpful with my first-time house purchase! I would 100% recommend the Morgan & Sons for their personal, experienced and professional approach. Adam's priority was getting a property and price that was right for all parties, I felt like I was in good hands.
5/5
GoogleGreat service, very professional. Highly recommend. Thanks Adam and Ben for all your help with the sale of my property.
5/5
GoogleMe and my partner bought our first home through Morgan & Sons. They made us feel so comfortable and relaxed, particularly during the house visits and price negotiating. They communicated so effectively and went out their way to help things move along more quickly and dealt with the solicitors effectively. They were so reliable and trustworthy. Alex and Adam were amazing and we will be recommending them to our family and friends.
5/5
Google16 years after first using Ben and Co to sell a house I can’t recommend them highly enough. Ben, Adam and Alex were all highly responsive to queries and kept me informed throughout the sale process. Their local knowledge is second to none. I won’t hesitate to use Morgan & Sons again when purchasing or selling property in East Bristol. True professionals and very nice people.
5/5
GoogleAdam is by far the best letting agent I've had the pleasure of meeting. Most letting agents either do not respond, or when you call for help, make it very clear they want you off the phone ASAP. Adam took the time to call, better understand my situation and provide an excellent service. Highly recommended.
5/5
GoogleDid a brilliant job in selling our Bristol rental house. As we were not around they had to do a lot of extra work which was much appreciated. They also gave us lots of sensible advice. Highly recommended.
5/5
GoogleWe recently bought our home via Morgan and Sons and they were so helpful. Really easy to communicate with and happy to help with queries about all aspects of the process - which was great because as first time buyers, we had loads! Thanks to the whole team, but particularly Ben.
5/5
GoogleAlex is terrific. Very personable efficient and doesn't miss a beat
5/5
GoogleGreat company and I would definitely recommend to anyone. I was really struggling to gain a response from online viewing requests so I decided to pop down the road and visit the estate agents on a Saturday as I had the weekend off work. Adam unfortunately did not have any flats that met my requirements but helped me so much with understanding the rental market and what I should be doing to get viewings confirmed...Adam's advise and time really helped me and will be forever grateful for that.
5/5
GoogleWe used the very professional estate agent Morgan&Sons to rent out our house in Bristol. It was 5 star service, very professional, good value and very client focused. Thank you Ben- well done. I will spread the word and recommend your service as I trully believe it is the best. Maria and Maciej
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Morgan & Sons's Bristol office has 77 reviews across 1 platform: 77 on Google.
Morgan & Sons Bristol is rated 4.5 out of 5 across all 77 reviews, and 4.5 out of 5 on Google from 77 reviews.
Morgan & Sons Bristol, 439 Stapleton Road, Bristol, BS5 6NA.
