Trusted Agent profile
★★★★★
2,031 reviews across 2 platforms
20 The Mall, Clifton Village, BS8 4DR, Bristol, City of BS8 4DR
Savills's Bristol, City of office at 20 The Mall is rated 4.2 out of 5 across 2,031 reviews on two platforms, including 238 Google reviews rated 4.9. The 1,793 Trustpilot count is for the whole business. It won Gold in The Trusted Agent 2026 awards, one of five awards Savills won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Savills. Each award is assessed separately from the review sites.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotFiona Withers is a star.
Fiona Withers has been our property manager for many years. She is consistently quick to respond, make good recommendations, and liases well between ourselves, the tenants, and with contractors. She is a star.
Thank you for taking the time to review our service, Nick - feedback is always incredibly helpful. I’m delighted that we met your expectations.
1/5
TrustpilotThreatening letter full of lies!
First time hearing of these is a "final warning" letter through my door from "Kevin Donohoe - Head of Asset Strategy, Planning and Delivery". Claiming they need to do a survey on my house and that their "records indicate" I have "refused them access" - NO one has knocked on my door about a survey! Claim they have tried to contact me via phone, letter etc and that I'm in breach of my tenancy and threatening to kick me out and legal proceedings, but I've had NOTHING from them until now! No letters, no calls, no one knocking on my door! This is absolutely disgraceful! I called and spoke to a nice lady, she was understandanding and apologetic, told me I should have had letters and stated a number of people have complained they've not recieved letters from them either so there's something wrong with the mailing system. She assured me I wouldn't lose my home - obviously, as I've not done anything wrong.
Thank you for taking the time to share your experience. We’re very sorry for the worry and frustration this caused you, that is certainly not the experience we want any of our residents to have. We understand how upsetting it must have been to receive a “final warning” letter when you had not previously been contacted or made aware of the need for a survey. You are absolutely right that this should not have happened, and we acknowledge that there appear to have been issues with previous correspondence not being received. Thank you again for bringing this to our attention, and we appreciate your willingness to cooperate moving ahead.
5/5
GoogleVery impressed with the Savills team for my recently move to a new flat. Connor Restan was great to work with and the communication was excellent. He responded promptly, even if that meant outside of 9-5 hours and on a weekend. I work a busy schedule and it was nice knowing I would get quick responses for the back and forth of details for moving in and securing my lease. I grabbed my keys from the Clifton-Lettings office and found the entire place filled with staff working hard, despite a midday snowstorm that had appeared. Thank you Connor and Savills team for all the help, I will be recommending you to anyone that mentions looking for a new place to live.
That's great feedback and so pleased that Connor performed over and above for you.
5/5
TrustpilotSavills are the best
Savills have been truly amazing in this very long journey we have had to buy our beautiful home. Jamie and Sarah were nothing but patient and encouraging when things were not going well. The thing that sticks out for me is how nice they were.....not like the Estate Agents I remember from years ago who basically just wanted to sell the house and get their commission. Jamie cared about us as people and if you ever need to sell your house (or buy one) you cannot do better than SavillsThank you to Jamie & Sarah we love our new home
Thank you for your lovely review, Jackie. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotI recently ended my 4-year lease of an…
I recently ended my 4-year lease of an apartment that was managed by Savills. My experience was great - I found the apartment that met all my needs quickly and throughout my stay all issues were being resolved and attended to promptly and professionally. In the past year Angus helped me quite a lot, for which I'm very grateful. Highly recommend!
Thank you for your feedback, Olena. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
TrustpilotGreat Service
Many thanks Ritesh for all your help, prompt replies and advice
Thank you for your lovely review, J Kerr. It was a real pleasure being able to help you and hope you enjoy the new home.
1/5
TrustpilotI had worked at Trinity Square
I had worked at Trinity Square, Gateshead, Newcastle Upon Tyne for a number of months and I had the pleasure of working alongside some fantastic colleagues however, this was massively disappointing when at the time the site manager Tony Pickering was the most pompous, narcissistic, dishonest, arrogant and obnoxious human being I have ever met in my entire lifetime and I would never come back here not even socially as this was one of the most toxic & immature working environments I have ever worked at. If I could give anyone any advice do NOT work here.
Thanks for getting in touch, Chris. We don't seem to have a Tony Pickering working at Savills, and would like to investigate this further. Please email socialmedia@savills.com with any additional information that you have so we can look into this.
5/5
TrustpilotYato Konde-The deal breaker
I was planning to give the company (who I was sure is a great company in the field when I first contacted them) one star and bad review due to the bad experience and stress I was put under due to negligence I had during the renting procedure at the beginning. Yato Konde is the reason why I am giving it 5 stars.Yato is an outstanding apartment manager who truly prioritizes her tenants' comfort. From the start, her professionalism and warm demeanor absorbed all my anger and stress and made me feel calm and relaxed and made me feel I was at home. She communicates effectively, addresses concerns promptly, and maintains the property impeccably. What sets her apart is her genuine care for residents; she fosters a welcoming community and has a positive attitude. Yato's dedication and good manners create an enjoyable living experience, making her highly recommended as a manager.If I want to summarise it is: Professionalism, Dedication & Care
Thank you for taking the time to leave feedback/to share your opinion, NM. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
5/5
TrustpilotExcellent service from start to finish
Savills and Gabriella in particular have been very helpful every step of the way throughout the whole process. I was the buyer in this property purchase transaction, and although Savills were obviously representing the seller, I feel they have been fair and constructive when we hit some roadblocks along the way and they facilitated the dialogue, which was much appreciated. Gabriella is energetic, straight to the point and efficient but also very perceptive and supportive, which is a great combination. She will also go the extra mile to find the answer to any request/ question you may have. Wouldn't hesitate to recommend and would definitely use their services again.
Thank you, AB, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotFantastic Experience with Stephanie at Savills
I had an excellent experience working with Stephanie Thompson from Savills. From start to finish, she was professional, responsive, and truly went above and beyond to ensure everything ran smoothly during my tenancy. Any issues I raised were handled promptly, and Stephanie was always easy to reach. Her attention to detail and dedication to her clients made the entire process stress-free.I highly recommend Savills, especially if you’re fortunate enough to work with someone like Stephanie. A fantastic agent and a great company!
We are so pleased that everything worked out successfully for you, Zhandos. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotGreat service thanks to Jack
We have been renting through Savills for 3 years now and have had numerous property managers through that time. Jack Iveson has been our property manager for a year now and has been simply incredible, for all issues no matter how big or small. We recently had a huge issue with the drains and he was amazing, advocating on our behalf to the building managers, coordinating all the drainage teams and being nothing short of relentless meaning that the issue was sorted a lot quicker than it would have been without him.He is always available to us, very responsive on emails, updated us regularly wherever possible and is the only property manager we have ever had that has actually picked up the phone to us!Thank you so much Jack, we are hugely grateful to you! He is an asset to Savills.
Thank you so much for your review, Robbie. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotI had a fantastic experience during my…
I had a fantastic experience during my tenancy with Savills at the property on Boleyn Road, with Ritesh Gopaul as our property manager. From the start, communication was always prompt, professional, and helpful. Ritesh made sure any concerns or maintenance issues were addressed quickly, and I consistently felt supported throughout my time as a tenant.The deposit negotiation process at the end of the tenancy was especially smooth. Everything was handled fairly and transparently, with no unnecessary delays or complications, making the moving-out process much less stressful.I highly recommend Savills, and a special thanks to Ritesh Gopaul for his outstanding service!
Thank you for your feedback, Will. It really helps us review our own performance and ensures our service is the best it can be. We wish you all the very best in your new home.
5/5
Trustpilot5/5 experience
I’ve had the pleasure of working with George Pride, and I can confidently say he is the best agent I’ve ever worked with. George Pride is incredibly supportive, detail-oriented, and always thinking several steps ahead. Whether it’s answering questions or addressing concerns, he responds promptly and thoroughly, making the entire process seamless. I never have to chase or remind him of anything, his proactive approach takes all the stress out of the equation. If you’re looking for someone reliable and forward-thinking, George Pride is your person. Highly recommend!
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
GoogleJane has been the managing agent for our house in Clifton for the past 5 years and we are delighted with the service she provides to us. Jane works tirelessly in maintaining our house by working with both us as landlord and our tenants, providing updates and inspection reports on a regular basis. Her attention to detail and prompt addressing of situations as they arise has meant that our home is always well taken care of. Jane is well respected and extremely professional, her many years’ experience as a prime property manager is reflected in the high standard of service she provides to us as clients. She is an excellent communicator, always clear and precise when detailing what needs to be addressed at the property, offering solutions and a team of contractors who can resolving issues as they arise. Jane is always willing to go the extra mile, even late into the evening when necessary to guarantee both the tenants and ourselves are never left wondering what is happening if an unforeseen situation arises. This is much appreciated by us and our tenants alike; we are really lucky to have Jane as our managing agent and are most grateful to have her working alongside us in looking after our home.
thank you for your endorsement, we really value the feedback.
5/5
TrustpilotClaire Newbury Excellent
I sold my house in Sep 24 by Savills Newbury.Claire was dealing with the sale she was excellent and keep me up to date with what was going on. We had a few up and down but Claire keep calm and got it sorted.The day I was leaving Claire turned up I was so glad to see her I was so behind with getting thing done.Claire got stuck in done the hovering and cleaning the kitchen I have to say a big Thanks to her.
Thank you, Susan, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
5/5
TrustpilotHelpful and Prompt and Great Reah
We have had dealing with Savills for 5 years. We received very good service. Their reply was prompt and they were very good at sorting out the problems we faced which were quite a few. Reah our point of contact made it easy for us and always answered our queries and guided us through when we were not sure how to sort out the issues. Thanks Reah. Robert Shutt;erworth also helped when Reaf=h was not around.Overall we are very happy with the service we have received
Thank you for your feedback. It really helps us review our own performance and ensures our service is the best it can be.
5/5
GoogleJane Simpson-Brown was a fantastic representative of Savills. As our property manager for 4 years she was always professional and super responsive in case of any queries or needed support. Very well organized and with a good network of craftsmen we never had to wait long until inconveniences has been solved. Thank you!
great feedback and a wonderful endorsement for Jane and the management set up for Savills.
5/5
TrustpilotSupportive Staff and excellent service
I've had an excellent experience with Savills, thanks to the exceptional service provided by Oliver Hudson. From the first day I moved in, Oliver has been incredibly supportive, always prompt with his replies, and efficiently addressing my various requests. He consistently liaised with the landlord on my behalf, ensuring everything was handled smoothly. His dedication and attention to detail have truly made the process seamless. I highly recommend Savills for their professional and reliable service.
Thank you so much for your review, Rony. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
Trustpilot“Terrible experience with this agency
“Terrible experience with this agency. Over the course of a year and a half, I had more problems than anything else. Communication was very poor, issues were handled slowly, and the overall organisation seemed inefficient. It often felt like team members were not communicating with each other, which created even more confusion and stress. Overall, I found the service highly unprofessional. If it were possible to give 0 stars, I would.”
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustrations you’ve described. Providing clear communication, efficient service, and a well-coordinated team is something we take very seriously, so it’s disappointing to learn that we did not meet those expectations in your case. We would genuinely appreciate the opportunity to look into this further and understand what went wrong, as this will help us improve our processes and prevent similar situations in the future. If you’re open to it, please contact us directly: socialmedia@savills.com.
5/5
TrustpilotExcellent service from start to finish…
Excellent service from start to finish from the whole team at Savills. It was not an easy sale but they were super helpful and professional at every step of the way, holding our hands the whole time, and I don't think we would have achieved our final price without their experience and guidance. Super happy with the whole service across all the years. Their post sale help was invaluable and I cannot recommend them enough.
Thank you for your kind words and for taking the time to post a review, Simon. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotThank YOU - Antony and Savills
It was amazing to work with Savills , particularly with Antony Cherriman. While he was utmost professional, he took time to understand our requirements and was very patient with all our questions , and being first time buyers in UK, we had a ton of them. Never at anytime did I feel that I was being brushed off. Antony was supportive right from the beginning of our search and even when I reached out to him after the purchase was complete , he was amazingly helpful. Thank you , Antony and Savills for not just finding us a house but also for ensuring that we found the home that we always dreamt of!!
Thank you for your lovely review, Prashanth. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
GoogleWe had an excellent experience working with Richard Brooks on our house purchase. Richard was clear, communicative, proactive, professional, and a delight to work with throughout the process. He guided us every step of the way on what needed to be done, and provided advice not only on our purchase but also on how to ensure good communication and progress on our sale and the chain to minimise delays and unforeseen issues. I highly recommend Richard and Savills, and wouldn't hesitate to work with them either on a sales or purchase process in the future.
Thank you Rhys, we really appreciate the kind words and endorsement and are delighted that the process was so smooth.
4/5
TrustpilotMy experience at Savills was a little…
My experience at Savills was a little mixed and it took a long time to sell the property at a much lower price than we hoped for. However I did want to take this opportunity to commend Sofia Da Silva and especially Lucy Kershaw-Staines who took on the mantle more latterly and was excellent in her endeavours, and communications and competence levels. She was so good I would recommend her to any employer!
Thank you for your feedback, Catherine. It really helps us review our own performance and ensures our service is the best it can be.
5/5
TrustpilotBailey was lovely to deal with and…
Bailey was lovely to deal with and resolved all queries and issues quickly and smoothly. He was very professional, friendly and always helpful.
We really appreciate your kind feedback, Kirsty. We are very pleased we were able to help and wish you all the very best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Bristol, City of office has 2,031 reviews across two platforms: 238 on Google, 1,793 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Savills Clifton is rated 4.2 out of 5 across all 2,031 reviews, and 4.9 out of 5 on Google from 238 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Savills, City of won Gold; Savills, Esher won Trusted Agent; Savills, Weybridge won Trusted Agent; Savills, Richmond upon Thames won Trusted Agent; Savills, Manchester won Trusted Agent.
Savills Clifton, 20 The Mall, Clifton Village, BS8 4DR, Bristol, City of BS8 4DR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.