Trusted Agent profile · Bristol, City of
★★★★★
772 reviews across 3 platforms
764 Fishponds Road, Fishponds, Bristol, BS16 3UA, Bristol, City of, BS16 3UA
Hunters's office in Bristol, City of, at 764 Fishponds Road, is rated 3.0 out of 5 across 772 reviews on three platforms, including 211 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleGreat team, highly recommended, have used twice and will use again. Very professional and on the ball with regular updates.
Good afternoon Ben, Thank you very much, we appreciate you taking the time to leave such a kind review. Pascha and The Team.
1/5
TrustpilotAvoid at all costs. The worst of the worst!
Couldn't have come across worse agents. Took two months to get the house on the market because of continuous delays with contracts, photos and communications. Extremely unresponsive overall, would sometimes have to call for weeks to get an answer or an update. The agents come to house viewings without knowing anything about the house and they lie more than any service provider I've ever dealt with. The absolute bottom of the barrel of estate agents. Avoid at all costs!
5/5
TrustpilotWe Used Hunters Fishponds office and…
We Used Hunters Fishponds office and first point of contact was Mark Symonds,he explained the market and what to expect.Mark and Pascha kept me informed along the way with viewings and progress of the sale. I would wholly recommend Hunters Estate Agent (Fishponds)and thank Mark and Pascha for a great conclusion.
1/5
TrustpilotIf I could give zero stars or negative
If I could give zero stars or even negative stars, I would. From renting the property, collecting the keys, discussing the lease renewal, to the recent issue with rent payments, it has been a complete disaster.When I first viewed the property, I told the agent at Hunter that my current lease was ending soon and I needed to speed up the process of getting the keys. The agent assured me it would be fine and agreed to hand over the keys on Monday. However, I spent the entire Monday chasing them from morning to evening, even going to their office, but still didn’t get the keys. When I arrived at their office, they told me some documents weren’t signed. I couldn’t believe they only realized this after I had to show up in person. The next day, I contacted them again in the morning, and once again, they weren’t ready. It wasn't until late Tuesday, right before their office closed, that I finally got the keys.A year later, when it was time to renew, Hunter told me the landlord agreed not to raise the rent, and I immediately accepted. They sent over the renewal documents, but before I could sign and return them, they called the next day saying the landlord had changed their mind and wanted to increase the rent by £200. I was shocked. How could they go back on their word? Hunter even insisted that the landlord had the right to do so because there were still two weeks before the lease renewal, otherwise, the landlord could end the tenancy. This felt like bullying, but I had no choice but to agree.Yesterday, I received the payment invoice for the renewal, but the amount listed was still the old rent. Since they issued the invoice, I paid the amount stated. Today, they realized their mistake and sent me an email asking for the remaining balance, even rushing me to pay immediately. I was at work at the time, so I couldn’t make the payment right away. Later, Hunter's agency called me, and instead of being polite, they demanded I pay as soon as possible. I told them I was working and couldn’t pay immediately, and that it was their mistake, not mine. They insisted I pay after work, but I had other commitments. I can’t believe they made the mistake but still had such a rude attitude.I will never use this company again, and I hope they go out of business to avoid further damaging the reputation of service companies in the UK.
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
5/5
GoogleWe were brilliantly looked after by Joel and the team at Hunters. Would highly recommend.
Hi John, thanks for the five star review it is much appreciated! We hope you and your family enjoy your new home! Many thanks, Joel and the team :)
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
GoogleExcellent service from Mark, Joel and the rest of the team. House was sold within the first week of marketing and we were happy with the price achieved. What more can you ask for really! Thank you guys :-)
Hello Mollie, thank you for your kind review. It's lovely to get a genuine response from a client and lovely to hear you were happy with the service we provided. The transaction with the sale went really smoothly and quick! Really pleased at the outcome and hope to business again at some point in the future. All the best, Joel, Mark and the team :)
1/5
TrustpilotVery unprofessional and rude agents
Very unprofessional and rude agents. They repeatedly called me while I was at work, and when I finally got back to them, they booked a viewing for the next day and told me to meet outside the property at the scheduled time.
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleWe dealt with Joel mostly and he was extremely efficient and helpful. Everything went completely smoothly with our house sale and purchase and we were kept up to date along the way. Thank you Hunters for making the process easy :)
Hi Lisa, thank you for your kind review, it is really appreciated. I hope you have settled into your new build home and so glad it all went through smoothly. If you ever decide to move in the future I would be happy to assist again. Kind Regards, Joel.
5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
1/5
TrustpilotTook a day off work for a confirmed…
Took a day off work for a confirmed viewing, turned up, and was told they couldn’t show me round because they “didn’t have the keys.” You couldn’t make it up. Utterly shambolic, a complete waste of time and money. Shows a total lack of respect for people’s schedules.
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
GoogleWe exchanged contracts yesterday thanks to months of support from Joel, who went above and beyond to help us buy our house. We'd definitely recommend using Hunters and couldn't thank Joel enough for everything he's done.
Hello Chantal and Alastair, so pleased after all the hard work of progressing this transaction we got there! Thank you for your review aswell its always nice to hear the appreciation. Kind Regards, Joel
5/5
TrustpilotThe sale of our mum’s house by Hunters estate agents
Hunters have just sold my mum’s house and the whole experience from start to finish went so smoothly. James cane and valued the property and he was very kind and professional. Rebecca who handled the sale was brilliant! She was always in communication with my sister and I and kept us informed at every step of the way. She was always quick to answer any queries we had and was very prompt in resolving them. The other staff were also very kind and professional and really supported us in what has been a very emotional journey. Thank you all so much! 😃❤️
5/5
GoogleJoel is a great estate agent, our house sold quickly and communication was very good. Thanks Joel for a great service I would recommend Hunters to friends/relatives looking to use an estate agentPositiveResponsiveness, Quality, Professionalism
Hey Laura, really appreciate your kind comments and positive 5 star review. Hope you have settled in to your new home and all is well. Kind Regards, Joel
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleVery friendly and honest, would definitely recommend
Hello Joe and Gemma, Thank you both for our 5* review. Much appreciated. Enjoy your new home and best wishes with all your future plans. Mark
5/5
GoogleWhen selling our property with Hunters Fishponds, we have been very pleased with the professional and friendly service we received from Joel and the team. We highly recommend the branch if you’re looking to sell your house in the area!
Hi Sam, thank you so much for giving us a 5 star review. We always aim to be professional while progressing each transaction. There is plenty that goes on throughout the transaction so it is important for us to make sure everyone is kept informed and things are chased when necessary. Take care. Kind Regards, Joel
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, City of won Gold; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
