Trusted Agent profile · Bristol, City of
★★★★★
746 reviews across 3 platforms
165 East Street, Bedminster, Bristol, BS3 4EJ, Bristol, City of, BS3 4EJ
Hunters's office in Bristol, City of, at 165 East Street, is rated 2.7 out of 5 across 746 reviews on three platforms, including 131 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hunters Bedminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
GoogleGeorge was a pleasure to deal with. Always cheerful and friendly, I felt confident he was on top of things. He kept in touch and responded quickly to my queries. I can recommend Hunters wholeheartedly.
Thank you for your kind review Anna, its a lovely place you've got there and I'm sure you'll be happy there. Thanks again, George
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleGeorge and team were super helpful and responsive every step of the way with my house purchase, very happy customer!
Thank you for your review Tim, I hope you are happy in your new home! Thanks again, George
1/5
TrustpilotINCOMPETENT
Hunters listed a rental property two days ago and I had contacted them making an enquiry an hour after it was posted. No response. so I went online and found a book a viewing form and completed it. No response. The next day I emailed asking further about the property. No response. Today no call or no email, no response. So I call up and I am informed that they are fully booked for viewings and they probably wont do another one. Absolutely no communication. Zero customer service.An entirely incompetent estate agents. I had to drag the information out of them and at no stage was I contacted. The entirety of their reviews for 2024 details their utter incapability.
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
5/5
GoogleBrilliant agent, we had our house valued by three in the area and went with our gut on who we felt would be the most reliable and genuine to sell with, they did not disappoint. George in particular was absolutely brilliant throughout the process, he was very quick to respond to any queries and we felt he always went above and beyond. We are very glad we went with Hunters Bedminster, they were professional throughout and made what is quite a stressful time into a smooth and straightforward process, will always recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value
Hi Susie, thanks so much for the glowing review - we really appreciate it. I hope you and the family are happy in your new home! Thanks again, George
5/5
GoogleI have just exchanged on my property sale and the team at Hunters in Bedminster have been fantastic. Their guidance on the sale price to aim for was spot on, and the photographer they sent was brilliant. George and Matt have been really helpful throughout - they managed all the viewings in a single morning while I took my toddler to the park. They have been on hand for my numerous phone calls and queries... I would thoroughly recommend them!
Thanks for the kind review Rosie, we really appreciate it. We hope you enjoy your new home! Thanks again, George
5/5
GoogleBrilliant agent, we had our house valued by three in the area and went with our gut on who we felt would be the most reliable and genuine to sell with, they did not disappoint. George in particular was absolutely brilliant throughout the process, he was very quick to respond to any queries and we felt he always went above and beyond. We are very glad we went with Hunters Bedminster, they were professional throughout and made what is quite a stressful time into a smooth and straightforward process, will always recommend them to anyone.
Hi Susie, thanks so much for the glowing review - we really appreciate it. I hope you and the family are happy in your new home! Thanks again, George
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
5/5
GoogleExcellent quality service and excellent value for money. Very professional and yet friendly, nothing too much trouble. Really helped in the current circumstances with Covid - 19. Thoroughly recommend the team. Thanks Guys!!PositiveResponsiveness, Quality, Professionalism, Value
Thanks Kim, appreciate using us for the sale of your property. Thanks again, George
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleGeorge kept us informed at every stage of the selling process, by the end we felt like friends rather than clients and his enthusiastic approach to selling our property convinced us that his team were the right agents to appoint.
Thanks Paul & Brigitte, it was a pleasure to act for you, we got there in the end! Thanks, George
5/5
GoogleI engaged Hunters to be my estate agent when selling my house and I am incredibly glad that I did! Throughout the process they have been fully supportive of me, providing advice when I have needed it, and I've consistently felt that I had their undivided attention whenever engaging with them, especially amazing considering how crazy the housing market was during the sale. Absolutely cannot recommend them enough, they've been a pleasure to work with!
Thank you for the review Nikki, it was a pleasure to deal with the sale for you. Best of luck on the hunt for your new home, thanks again, George
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
1/5
TrustpilotPut things in place so the eldely…
LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time
5/5
GoogleWe've just exchanged on a house purchased through Hunters in Bedminster. George and Matthew have been absolute stars all the way through the process. No request has been too big a deal, we've been allowed plenty of visits to the property (all done in COVID safe manner!), and they've been super responsive on emails and calls. I can absolutely recommend Hunters Bedminster highly, and will definitely be using them when/if we sell our newly required property!
Thank you for the review Christian, we hope both you and George are happy in your new home. Time to get the paint brushes at the ready! Thanks again, George
5/5
GoogleI bought a house that was being handled by Hunters and all through the process, including the lockdown, they were really responsive and kept in touch regularly to see how I was getting on. They were always on hand to help out and towards completion date they acted as a go between whilst final negotiations were made with myself and the vendors. This made the process a lot easier for me during what can be a very stressful time!PositiveResponsiveness, Professionalism
Thanks for the review Justin, its very much appreciated. We hope you are happy in your new home. Thanks, George
5/5
GoogleHunters were professional, quick to respond to my questions and helpful from my first phone call with them. George and Matt in particular were great at keeping in touch, especially throughout the last couple of months whilst they were working at home due to Covid-19. They sent out regular updates, keeping me informed and reassuring me that my purchase was going through as quickly as possible. I was a first time buyer and I couldn't recommend Hunters more if you're looking for a friendly, reliable and informative service.PositiveResponsiveness, Professionalism
Hi Becca, thank you so much for the glowing review, we hope you are happy in your new (and first) home! Thanks again, George
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
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Tell us what you need and we'll put you in touch. Hunters Bedminster hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
