Trusted Agent profile · Bristol, City of
★★★★★
1,799 reviews across 2 platforms
243 North Street, Southville, Bristol, BS3 1JN, Bristol, City of, BS3 1JN
Connells's office in Bristol, City of, at 243 North Street, is rated 2.1 out of 5 across 1,799 reviews on two platforms, including 166 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Connells Southville, Bristol hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
1/5
TrustpilotNot happy with customer service
Not happy with customer service. Haven’t rented with them since 2019 and yet they haven’t removed my details from the system as I asked, so I’m always contacted by either emails or phone calls about the landlord wanting to view the property or maintenance wanting to books slots to inspect/ run tests. Iv emailed a few times now to have my details removed as not living there but it’s just ignored.
1/5
TrustpilotDO NOT USE
Out of money and trust for the industry due to Connells mortgage services and complaints procedure. After paying out £1000 and failed mortgage applications due to incompetence and what I can only see as disinterest once they got my money, I never got my applications even processed. The complaints procedure offered me £150 or take to ombudsmen. I accept the money as now in the process of purchasing a new property elsewhere and could do with drawing a line under nearly a years bad experience; never received the cheque. Once they have your money or you decline any additional services they can grab commission from forget about any sort of customer service.
1/5
TrustpilotSick of the harassment
Sick of the harassment, constant phone calls and texts for a "mortgage review". I have not had a mortgage for over 10 years, and I have never had one with Connells. In fact I do not even live in the UK any more, so why the lies and deceit? I do not know how they got my phone number but it certainly was not given to them for this purpose! Scammers.
1/5
TrustpilotDisgusting Company who hold onto deposits
They where told over two weeks ago to realise the deposit to me by the TDI. Instead they ignored the request and said it was an admin error. When I contacted them after several attempts they promised me it would be no later than Friday. Not only has it not arrived, I am now being told it has not been processed. If I had not chased they would have still done nothing. Even though they can send the money today they won't. I have now been told Wednesday. This is not there money it is to cover rent arrears. I will never use them again I will just register the deposit with the tds directly so they can no longer make money from i
1/5
TrustpilotSCAMMERS
SCAMMERS! They force you to transfer £220 to reserve property that you're planning to rent, calling every 30 minutes asking if you made a transfer and forcing you to do it faster. However, after you do that, they say that you're not applicable for the property and no refund you. No property, No refund, No support. A TRUE LEGAL SCAMMING SYSTEM. PLS AVOID AND REPORT THEM
5/5
GoogleConnells were extremely helpful throughout the process of selling my Mother's house. As I live more than 130 miles away I was very pleased that they handled everything remotely including all of the viewings. They also advised on price which I am pleased to say we more than achieved. The whole process was smooth and relatively stress free. Highly recommended
1/5
TrustpilotAppalling Service
We rented a property through Connells and from start to finish the customer service provided has been absolutely appalling. This business shouldn't be allowed to run the way it is, it very much feels like they are doing fraudulent things in the background. Would not recommend them to anyone not even my worst enemy.
1/5
TrustpilotDisgusting customer service
Completely unpolite staff, they forced me to provide my personal details just to view a property and they forced me to call instead of using email although I believe we are in the XXI century. I was also ensured my email was not going to be used for marketing and guess.... next day I had tons of Colonnells emails in my inbox. Awful experience. Glad the house was awful, too as I didn't have to deal with them anymore.
1/5
GoogleIf you value your sanity and your wallet, really and truely don't use these people, particularly avoid "Charlie" who is a clone of the character Jill from Nighty Night, you'll be the star of your own black comedy. She managed to upset our buyer so much they pulled out 2 days before we were due to exchange contracts. Dealing with us she seemed to reach for a lie as the answer whatever the question, and literally went on the attack whenever we expressed any concern at all about the process! We're £3000 out of pocket, and emotionally drained and still stuck in the house we were going to sell, after 3 months. Cheers Connells!
1/5
TrustpilotI booked a viewing of a 1 bed flat in …
I booked a viewing of a 1 bed flat in Fishponds, Bristol. After receiving no confirmation I called the office on the day to confirm, they had me on the system and said they would send me he details and see me at the viewing. When no one turned up after 10 minutes I checked zoopla to find a contact phone number to see the property was listed as no longer available. Really poor customer service,waste of time.
5/5
GoogleI was so nervous being a first time buyer but Thandi was so kind and professional! I Definitely recommendPositiveProfessionalism
5/5
GoogleI used Connells Southville Bristol to purchase my first home and the service offered was very professional. One of the sales advisor, Nitin, was exceptional and took his time answering my questions. Nitin understood what I wanted and when we found the property, he was exceptional in his dealings with myself and the seller to secure the property. I will highly recommend their services.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotThe worst Agents ever!
The worst Agents ever!Try to avoid them as they are totally unprofessional and will try to charge you some ridiculous amounts of money. We decided to let our property through them going for the full management and after 3 mouths we ended up without any payment received, as they were saying the money are bouncing back! At the moment going through endless complaints procedure! What a joke this company is ! Bunch of unprofessional people! AVOID AVOID AVOID
1/5
TrustpilotIf you have common sense DO NOT USE
If you have common sense DO NOT USE! We went to view a property, the agent was rude and pre-judged our situation, which they knew nothing about. Have no customer or communication skills… Connells are completely and utterly degrading and disrespectful. How they even get custom, I do not understand! If there was a -5 I would have put that..
2/5
TrustpilotAvoid if you can
The valuer seemed to be a good person to chat but I would question his professional judgement. He undervalued ( compared to THE well respected local agents) the house without any justification. It didn't affect the end result as I was just switching the lender. Would have lost the property had I been a buyer.Yes he works for lenders for a measly fee but where was his professional judgement?
1/5
TrustpilotPoaching attempt?
Despite my being registered with another local agency Connells, Watford branch, called me out of the blue, to ask if they could send people to view my property. This despite the fact that I have no contract or other relationship with them.
1/5
TrustpilotAbsolutely terrible service, a waste of money
How am I giving them money to 'manage' a property when they do little to no work. I wish I had the confidence to charge for a service and then did absolutely nothing. Kudos
1/5
TrustpilotUnbelievably bad experience
Unbelievably bad experience. We have been let down massively multiple times. We had major health and safety issues, unusable toilets for 2 months and we only heard promises.We had to contact Private housing at the city council to get them to do something. Unreliable would be a compliment for them. Do not use these people, seriously.I can keep going with how many problems we had but there is no point. Their ratings say it all.
5/5
GoogleVery helpful and always quick to action any problems we've had. Huge shout out to Sarah who has looked after us very well.
1/5
Trustpilotunhappy tennant
Renting my first property with them, was told it would be finished for the day I got my keys, 5 weeks later I’m still waiting for my cupboard doors to be fired, my shower to be fixed and the nail sticking out of my banister to be removed. They’re quick enough to take the rent out of my account although they put me in arrears as they never took my account number for future payments.
1/5
TrustpilotOvercharged. Watch Out!
Update: my landlord no longer uses Connells for any of his properties as they have been uselessI rented a property via the Exeter branch and was overcharged by £150 on the day I was trying to move in. The agent was rude, patronising and verging on threatening. I paid as I had no other option. When I made an official complaint I was refunded into my account with no apology. Extraordinarily expensive for very poor service.
3/5
TrustpilotBeware hidden charges
Reasonably easy ride but no real surprise as a first time buyer and a chain free seller. Very annoyed at extra charges that were on back of the very small print in the contract, which were not pointed out and we assumed that buying a fixed fee service would be exactly that!
5/5
TrustpilotReally good would happily deal again
Really good would happily deal again. Highly recommend Claire the manager. Such a smooth move. Stress free. Highly recommend. Brenda
1/5
TrustpilotJoke of a company
This company are an absolute joke...rude surveyor came and walked in with the smallest of introductions, spent 10 minutes in the house and walked out with the parting words, “the bank will be in touch”. Undervalued the property based on 2 RICS reports we paid to have over the past 18 months and now affecting our mortgage. Do not use. Apparently their valuations are “Law”. Laughable..! Can I do a minus review..?
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Tell us what you need and we'll put you in touch. Connells Southville, Bristol hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bristol, City of.
