Connells Southville, Bristol reviews

★★★★★ 5/5

Google

The entire process of getting our mortgage offer at Connells has been faultless from start to finish. Will was incredibly informative from the start of the process giving us a good idea of affordability as well as potential borrowing potential in order for us to find our first home. We were kept informed of every step along the way and all queries were answered promptly which made an easy stress free process in getting our mortgage offer.

Phil · 17 March 2026

★★★★★ 5/5

Google

I am pleased to share my outstanding experience with Lee Hackett, Mortgage Services Partner at Connells. Lee was instrumental in securing exceptional mortgage rates for us, demonstrating impressive market knowledge and expertise. His dedication to client satisfaction was evident as he went above and beyond to guide us through the process, answering our questions promptly and ensuring we felt well-informed. Thanks to his hard work, we secured a mortgage that perfectly meets our needs. I highly recommend Lee Hackett at Connells to anyone seeking mortgage services. His commitment and results-driven approach truly make a difference.

Nagesh · 17 February 2026

★★★★★ 5/5

Google

I had a fantastic experience with Connells Letting Agency. The process of securing my new home and moving in was smooth and stress-free from start to finish. A special mention goes to Delyth, who was incredibly helpful, professional, and supportive throughout the entire application and move-in process. She always kept me updated, answered all my questions quickly, and made sure everything was sorted in good time. I’m very happy with my new home and truly appreciate the excellent service. Thank you to Delyth, Beth and the whole Connells team!

Tope · 11 December 2025

★★★★★ 5/5

Google

Jason went the extra mile to make sure I found the perfect house - he leaves no stone unturned, listens carefully to what I want and is expert at thinking outside the box. He even provided contacts for help with getting a good mortgage deal. I’ve dealt what several estate agents over the years, but this branch is by far the best. Thank you all so much.

James · 17 February 2026

★★★★★ 5/5

Google

We've had a great experience with Connell's so far! The communication has been fantastic, and everyone we've spoken to has been really friendly. Will Fletcher has been so incredibly helpful with securing our mortgage offer. As first time buyers we had lots of questions and Will explained everything so clearly. He was really patient and knowledgeable, and we're very grateful for his expertise in helping us get a great offer for our mortgage. Will couldn't have done more for us, whilst also being very friendly which made the process feel a lot less scary! Seb and Jason have also been great, they had lots of great local knowledge and answered all of our questions showing us round the property. Seb was fantastic in supporting us to get our offer accepted. It really felt like he had our best interests in mind and wanted a good outcome for us. Again, we're very grateful for their knowledge, expertise and friendly approach which made the process feel a lot easier. Overall Connell's seem to be a lot more passionate about helping their clients, and have a lot more energy and enthusiasm than other estate agents we've come across.

Bethany · 16 May 2025

★★★★★ 5/5

Google

I had an great experience with Francesca and Beth at Connells Bedminster. From start to finish, their communication was exceptional. They kept me fully informed at every step of the process, ensuring I knew exactly where we stood and what was coming next. Whether it was a quick update or a more detailed explanation, Francesca and Beth was always prompt and clear in their responses. Their professionalism and attention to detail made the whole experience seamless and stress-free. I truly appreciate the effort they put into making the process as smooth as possible. Highly recommend!

Rebecca · 8 February 2025

★★★★★ 5/5

Google

I had thd pleasure of meeting Isabelle Briggs who came to value my property. Isabelle was extremely professional and prompt with our appointment time. Great experience all round highly recommend Isabelle clearly had extensive knowledge of the local area and property values. Thank you Isabelle 😊

Maria · 17 January 2026

★★★★★ 5/5

Google

Really happy with everything Connells have done, they’ve been very helpful from start to finish, helping out with every step of the renting process. Special thanks to Bethan for always checking in and making sure everything is going smoothtly.

Ollie · 17 February 2026

★★★★★ 5/5

Google

Me and my partner both felt that Beth-Anne and Delyth were super helpful with all of our questions, they went above and beyond with making sure we got everything done in time for a quick turn around, we love our new home, thank you!!

Ibbi · 11 December 2025

★★★★★ 1/5

Google

This has been, without doubt, the most unprofessional letting agency I have dealt with. The issues started at the very beginning of the tenancy, continued through the renewal process, and have persisted even after the tenancy ended. At this point, I am still struggling to obtain a simple landlord reference. Communication has been consistently poor. Emails go unanswered, and when contacted by phone, I am told no emails have been received, despite using the address they themselves provided. I am repeatedly given the same contact details, which lead nowhere. At one stage, my new letting agency was given a contact who had already left the company two days later and was unable to assist. During the tenancy, when we took a week to decide whether to renew, the property was offered to new tenants and we were pressured to leave, being told it was “not fair” to them. After eventually agreeing to stay, we were then required to pay a full year of rent upfront before even signing a contract. When we requested to sign first, we were told this was not possible due to company policy, despite the fact that the previous year we payed months after signing, due to delays on their side in providing bank details. After being passed back and forth between people for over a week, any follow-up calls are met with a dismissive attitude, with staff stating they cannot help and advising me to deal on your own. Overall, the service has been unprofessional, unhelpful, and unnecessarily difficult at every stage. If you have the option to avoid this branch, I strongly recommend doing so to save yourself significant time and frustration.

Craig · 20 March 2026

★★★★★ 5/5

Google

I would like to express my sincere appreciation for the excellent service and support Sebastian Weekes provided throughout the sale of property. Your professionalism, clear communication, and proactive approach made the entire process much smoother. Thank you for always keeping me updated, responding promptly to any queries, and ensuring that everything progressed efficiently from start to finish. Your dedication and expertise truly stood out, and I am very grateful for all your hard work. It has been a pleasure working with you Sebastian and I would be happy to recommend your services to others.

Yev · 17 March 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

Thank you to Lee Hackett at connells always helpful when it comes to sorting out our mortgage, giving the best and honest advice, also very quick with responding to any enquires we have. Thanks again

Becca · 17 December 2025

★★★★★ 5/5

Google

It was a fantastic experience. Thank you Cornells and Delyth for giving me my new peaceful home. Your professionalism and care is exemplary.

Okadigbo · 27 March 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

We had a good experience with Connells Estate Agents Southville Bristol. Delyth was quick to respond to our emails and queries. The team was professional and friendly.

Aidan · 11 December 2025

★★★★★ 5/5

Google

An excellent service, From start to finish! Especially from Delyth! Who has been amazing! Thank you so much!

Jonathan · 17 February 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026