Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBest property viewing!
I recently accompanied my friend on a (successful) house viewing. Emily (Woodman) was such a delight and genuinely seemed interested in making sure the property was the right place for my friend. She was super helpful and kind, answering any and all questions. Makes me wish she was my estate agent! She’s also been so wonderful helping my friend sort everything with paper work etc, having a turnaround of less than a week from viewing to getting the keys!
Lucy · 27 March 2024
Agent replied · 24 October 2024
Hi Lucy, thank you for taking the time to leave us a review. Fantastic to see that Emily gave you such a good experience and was able to help your friend and that she's been on hand to help each step of the way. Thank you for sharing, we know Emily will really appreciate it, Rhys
★★★★★ 5/5
TrustpilotExcellent Team
The team Lisa and Tanya kept in contact with me from beginning to end, a regular call with feedback and advice. Really appreciated their help and hard work.
Anna · 20 May 2024
Agent replied · 24 October 2024
Hi Anna, thank you for the five star review. Fantastic to see Lisa and Tanya kept you updated throughout and I am so glad they were able to help. They will really appreciate this kind review so thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotThankyou to Andrew’s Estate Agent
Thankyou to Andrew’s Estate Agent. Professional throughout. Nothing was too much trouble (answering my endless questions)!! Special mention to Lisa who was exceptional LC
Lucy · 30 July 2024
Agent replied · 24 October 2024
Thank you, Lucy! We're thrilled to hear about your positive experience. Lisa and the team are always here to help. Your kind words mean a lot to us!
★★★★★ 5/5
TrustpilotJaz Gyde has been absolutely amazing…
Jaz Gyde has been absolutely amazing with supporting me and my partner getting a dog friendly rental property. She’s been clear, helpful and attentive. She is smiley, happy and approachable. And knows her stuff.
Molly · 19 January 2024
Agent replied · 24 October 2024
Hi Molly, we appreciate you taking the time to leave us a review. We know finding a new home can be stressful especially when trying to find a home suitable for your pet too. Brilliant to see that Jas and the team have been able to help you through your search. Thanks, Rhys
★★★★★ 5/5
TrustpilotHonest and pleasant to do business with
Our agent, Dominic, was helpful, straightforward, pleasant and direct with us. We felt that we could trust him to be honest with us and give us the advice that was in our best interests, (even when it wasn't the most advantageous to him!) Nothing was too much trouble and he was very patient answering our many phone calls and gave us a lot of good advice. A pleasure to do business with him.
Emma · 10 July 2024
Agent replied · 24 October 2024
Thank you for the review, it's fantastic to see how Dominic was able to help you, providing you with all the information and support you needed. Thanks again for sharing your experience with us! Rhys
★★★★★ 5/5
TrustpilotShannon helps us out.
Shannon and her colleague Isobel were very helpful and friendly throughout. They went above and beyond their remit, to help us negotiate their systems etc.Many thanks due
Colin · 4 June 2024
Agent replied · 24 October 2024
Hi Colin , Thank you for the five star review. It is fantastic to hear that Shannon and Isobel have been helpful and friendly aswell as going above and beyond. Thanks , Lisa
★★★★★ 5/5
TrustpilotI have been living in oxford for past…
I have been living in oxford for past 30 years, and I have renting property from many different properties agencies but Andrews property headington oxford was my favourite and the best agency to rent from, the service they provided was 100% top service with big smiles from all the staff who worked at the property agency 🤗.thank you all for all the time and service was provided to me since first day to the last day off my contract 🤗.
Azad · 27 February 2024
Agent replied · 24 October 2024
Hi Azad, we appreciate you taking the time to leave us a review. It's amazing to see the level of service you've experience from Andrews has been the best of all the agents you've dealt with over the last few decades. We really appreciate that feedback. Thanks again, Rhys.
★★★★★ 1/5
TrustpilotThey only want first time buyers!
If you’re a second time buyer - don’t bother with them. They will string you along through to final bidding stage and use you as bait / push through first time buyers to their vendors and advise them that it’s the “Safest” option. They will hold you back until they can use your offer as competition. They will say things like “your offer is provisionally accepted by the buyer we have to wait until Monday just a heads up there may be an offer from a first time buyer coming on Monday”Zero empathy or even acknowledgment that you are trying to buy your family home.Their “mortgage broker “ is incredibly rude.
Taraneh · 26 February 2024
Agent replied · 24 October 2024
Hi Taraneh, thank you for taking the time to leave us a review. Upon receiving your feedback we had passed your comments to the relevant branch manager and believe that they've been in touch to further clarify the situation and gain better understanding as to how we may have been able to improve our service. Of course we remain dedicated in trying to help you find your new home. Many thanks, Rhys
★★★★★ 5/5
TrustpilotLisa in Southville
Lisa in Southville has been a fantastic help, sharing her knowledge and expertise on the market and what's the best option for me, her enthusiasm is contagious and I'm looking forward to my next move, would recommend every time.
Jayne · 14 September 2023
Agent replied · 24 October 2024
Hi Jayne, really appreciate you taking the time out of your day to write us a five star review. Great to see Lisa and the team in Southville have been on hand to help you make a fully informed decision, all the best for the future move. Thanks, Rhys
★★★★★ 4/5
TrustpilotIt was a great experience with…
It was a great experience with Andrews. Thanks to Isabelle VAughan for answering all our question and showing around . I appreciate it a lot Thanks again. Igor
Vasile · 11 May 2024
Agent replied · 24 October 2024
Hi there, thank you for your lovely review. Glad to see Isabelle was able to assist you, if there is anything we could do to make it a five star experience please feel free to pop me an email lpaynter@andrewsonline.co.uk. Thank you for sharing your experience, all the best, Laura.
★★★★★ 5/5
TrustpilotA stellar team at Andrews Riegate
The entire team at Andrews Riegate is fantastic. Making such big decisions are never easy or without hurdles, they really do put you first and I can never tell where they benefit as you always feel every advise they give you is for your own good. They assisted in every area of my purchase and went above on beyond from finding me a mortgage provider to assisting me with lawyers. I can't thank the team enough. Ella, Issacc, James and Tracy you are a credit to the group!!Thank You Seana
Sea · 14 December 2022
★★★★★ 5/5
TrustpilotMy sincere appreciation…
I want to express my sincere appreciation for Jennifer Jones' exceptional service in managing my rental property. Her professionalism and dedication surpassed my expectations. Jennifer's personalized approach stood out prominently. She consistently listens to my needs and tailors her recommendations, accordingly, showing genuine concern for my satisfaction. She keeps me well-informed at every stage of the rental process, promptly addressing any queries and maintaining proactive communication, which fosters trust and reliability. Jennifer's friendly demeanor and willingness to exceed expectations make the entire experience positive, stress-free and enjoyable. Her commitment to excellence truly sets her apart.Thank you, Jennifer, for your exceptional service and dedication. I hope Andrews recognize your fantastic effort. Your professionalism and personal touch make you outstanding in the industry.
Jojit · 19 February 2024
Agent replied · 24 October 2024
What a fantastic review! We know Jennifer will be so pleased to see your brilliant feedback, it's amazing to see that you are receiving an excellent service and that Jennifer is on hand to help you whenever required. Thanks again, Rhys
★★★★★ 5/5
TrustpilotBest estate agents by far!
Andrews have been a fantastic estate agents! We have moved four times, and used them every time because they have been so great. We have been so impressed with how helpful, friendly and professional all of the staff members have always been. Their expertise and skill is always obvious too. Hamza from the Bear Flat branch has been particularly outstanding for the move we have just completed. A solicitor and estate agent from higher up our chain have been very weak, and Hamza has worked incredibly hard to fill the gap left by them. He has always kept us informed and seemed to genuinely care about our family and our house moving experience. He really has gone above and beyond for us, and we are incredibly grateful - this move probably would never have happened if it hadn't been for him!
Amanda · 16 February 2024
Agent replied · 24 October 2024
Hi Amanda, what an amazing review! Not only to see that you continue to use Andrews each time you move but to also see that you've had brilliant experiences each time. We know Hamza will really appreciate you highlighting his hard work and efforts, we are so pleased to see that he was able push the whole chain through to completion for you. Thanks again, Rhys
★★★★★ 1/5
GoogleIf I could give a zero star I would. One of the worst estate agents in Bristol/UK. When they need your money, they want it immediately but if you want your deposit back they're always busy and rude to assist. I left a property in September 2023 when they decided to increase my rent. It's Jan 2024 and they're whenever I call them they're always rude or busy having paying my rents on time and being a great tenant. If you are young and want to rent or mortgage a property don't go with Andrews because they rude, unprofessional and don't care about their tenants especially if you're young.
Iman · 16 February 2024
Agent replied · 12 November 2024
Thank you for taking time to post your review of Andrews services. I am sorry you have had a poor experience and would be interested in hearing more about your experience if you felt comfortable emailing me at choward@andrewsonline.co.uk I could then take a look and see what has happened before replying with my insights. On a specific, Andrews does not decide to increase rents. The decision on whether to make an increase ultimately comes from the Landlord themselves. So in your case it is the Landlord that has decided to increase your rent, not Andrews. The context being that rents in the UK have been increasing rapidly over the last two years due to a very low supply of property for rent and an inflationary environment pushing up Landlords' costs. Carl Howard Group Chief Executive Andrews & Partner
★★★★★ 5/5
GoogleRobbie helped me purchase my first home and I honestly couldn’t recommend him enough. From assisting me with solicitors, to helping my grandparents send statements across. He really went above and beyond to ensure that my offer would be accepted. My grandparents also said that they’ve never dealt with someone as nice and helpful as Robbie. If I could give a 10 star review I would!
Abby · 22 October 2024
Agent replied · 12 November 2024
Thank you, Abby! We're thrilled to hear about your positive experience with Robbie. Your kind words mean a lot to us, and we're glad he could assist you and your grandparents so effectively. Enjoy your new home! Best Wishes , Lisa
★★★★★ 5/5
TrustpilotHelpful and accommodating
We were looking for a flat to rent. The agent Jasmine was very friendly and accommodating when she showed us the property. Jasmine has done an excellent job in helping us in the application process. Thanks!
Terrence · 14 November 2023
Agent replied · 24 October 2024
Hi there, thank you for taking the time to write Jasmine a five star review. Really glad to see Jasmine has done an excellent job through the application process and she was very friendly. Thank you again and all the best, Laura.
★★★★★ 5/5
TrustpilotThe estate agent Matt Wood was really…
The estate agent Matt Wood was really helpful and stayed in contact throughout the buying process. He did well to keep the process moving and keep both sides on the same page.
Harry · 11 February 2024
Agent replied · 24 October 2024
Hi Harry, thank you for sharing the feedback. Brilliant to see Matt and team were on hand to help you throughout your move. We know Matt will appreciate seeing your amazing review. Thanks, Rhys
★★★★★ 5/5
TrustpilotFriendly and professional service
Andrews worked hard to find us buyers when interest rates were fluctuating a lot. They always kept us informed by email or phone of any developments and were proffessonal at all times and were sensitive to the fact we were selling our late mother's bungalow. All the staff we spoke to were friendly and they always took pains to make sure we understood what was happening with our sale.
J · 30 August 2024
Agent replied · 24 October 2024
Thank you for your kind words. We're glad to hear our team could support you at this sensitive time and keep you well informed as the sale progressed. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotAn excellent service throughout
I can wholeheartedly recommend the services of this estate agency, recommended to us by a friend. Initially it was the cheaper charges and speed of response that attracted us, but later it was the kindness & support offered, even after completion, that I valued more.We were in a chain & Antony Perez looked after us for the 6 months it took for our sale to complete. He was professional, helpful and reassuring, remaining unfailing courteous even when we were irritable & stressed.
Adanna · 7 February 2024
Agent replied · 24 October 2024
Hi Adanna, what a brilliant review! We love the fact you had such a positive experience with the team in Worcester Park, in particular Antony who was on hand to help you every step of the way. We totally agree with you, there is much more to an estate agent than their fees, thank you for the fantastic feedback, all the best, Rhys
★★★★★ 5/5
TrustpilotIsabelle is fantastic
Isabelle is brilliant, my experience for a viewing was amazing. She’s so talented with a good explanation of everything. Fantastic I definitely recommend her. Thank
Mouafo · 21 June 2024
Agent replied · 24 October 2024
Hi Mouafo, thank you for your lovely five star review. Amazing to see Isabelle has been brilliant and was able to provide excellent knowledge. Thank you for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotIt was a great experience with Andrews
It was a great experience with Andrews. Thanks to Shamiya for answering questions and showing us around. I appreciate it a lot
Sufian · 10 August 2024
Agent replied · 24 October 2024
Thank you, Sufian. Shamiya will be delighted to know her assistance was appreciated.
★★★★★ 5/5
GoogleBefore deciding to sell my property I visited a number of estate agents in the area but Andrews really stood out above the rest. My initial contact was with Lisa who has been fantastic, talking me through each step of the process and making me feel at ease, at no point have I felt rushed or under pressure. I was informed of any viewings in good time and given feedback at the earliest opportunity, making it a seemless process. All the staff are warm, friendly and professional and seem genuinely invested in getting the best result for the client. Rebecca has been very helpful in talking me through some of the more technical aspects and a special mention must go to Amber for whom everything seems to be febreze. I
Thomas · 13 November 2022
★★★★★ 5/5
GoogleWe've been renting a property via Andrews for 2.5years, and have moved into a purchased property halfway through our 3rd year in the lease. Tillie has been doing a wonderful job navigating this fiddly logistical process of communicating back and forth between us as tenants and our landlords to try and make the early break of our contract as seamless as possible. We very much enjoyed our time at the property, and Andrews have been attentive to repair requests and questions we wanted to pose to the landlords re: maintaining the garden space. Would definitely recommend.
Lynsey · 13 November 2022
★★★★★ 5/5
GoogleI have nothing but great things to say about the team at Andrews Southville. Always there to help and very efficient at coming to a resolution. I would like to thank Lisa in particular for helping us secure a tenancy three years ago, she has a very positive attitude and will always go the extra mile. It was also a lovely surprise to hear her voice as I called for help with moving out of the property. Can’t speak highly enough of the team. Thank you.
George · 13 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.