Trusted Agent profile · Bristol, City of
★★★★★
2,260 reviews across 2 platforms
80-82 Gloucester Road, Bishopston, Bristol, BS7 8BN, Bristol, City of, BS7 8BN
Part of Andrews, see every office.
Andrews's office in Bristol, City of, at 80-82 Gloucester Road, is rated 4.8 out of 5 across 2,260 reviews on two platforms, including 254 Google reviews rated 4.4.
Every review we hold for the Bristol, City of office, from every platform, shown as written. First names only.
5/5
TrustpilotMonika
The property manager we had was great in the person of Monika Lami. She answered our emails whenever we needed help and made sure all problems were solved and also when our run out in July she help us spoke to the landlord stay a bit longer until we found one thanks to her.
Thank you, Emmanuel. We're very happy to hear Monika has provided excellent support to you.
5/5
GoogleDealing with Nick Woore has been great, clear and concise communication and really understood our need to sell quickly. Nick and Emily reached out to their network of investors and we had a cash offer within a few days.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Lemon, thanks for taking the time to leave us feedback regarding your recent experience.
5/5
TrustpilotI used Andrews Mortgage Services for…
I used Andrews Mortgage Services for the first time, and Mukul Mehta's assistance with both the application procedure and the insurance coverage application impressed me. I appreciate Mukul's transparency on the lenders on the list and the affordability assessment because it helped me understand the procedure.I wholeheartedly recommend Mukul and Andrews mortgage services to anyone looking for help with mortgages.
5/5
GoogleI have recently viewed and purchased a property with Andrews, Mohammed was lovely at the viewing and him & Emily have made the whole process of buying smooth and quick. Thanks Mo and Emily!
Good afternoon Millie, thanks for taking the time to leave us feedback regarding your recent experience.
5/5
TrustpilotRental Advice
I popped into Andrew’s to seek some advice regarding renting my property and after speaking with the very lovely Rebecca Newbrook I left feeling well informed. She took her time to explain the process and answer my endless list of questions! She was super patient and very knowledgeable a credit to Andrew’s!
Thank you, Louise! We're thrilled to hear Rebecca provided you with such helpful and patient service. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotKeli is wonderful
Keli is excellent, empathetic and highly professional.Excellent service, prompt feedback, communication which is key when lookin for a property. Amazing person!
Hi Gosia, what a lovely review. Thank you so much for taking the time to leave your feedback and we know Keli will massively appreciate it, thanks again, Rhys.
5/5
TrustpilotGreat experience viewing a property…
Great experience viewing a property with Nancy Henley. Easy to arrange the appointment which suited my schedule. Nancy was very friendly and knew how to answer all my questions so was clearly well informed about the property. I felt at ease and glad to hear more about the process as a whole which is great as a first time buyer with little experience.
5/5
TrustpilotGreat service from Luke of Andrews Leasehold…
Luke Timms of Andrews Leasehold Property Management took over the management of our block in July and I have been really impressed with the amount of work he has done for our block and the issues and problems he has been able to sort out in such a short space of time. I feel confident that the management of our property is in safe hands. Professional and efficient service.
Thank you for the five star review for the leasehold team, in particular Luke. Brilliant to see that he has made such a big impression in such a short space of time. Fantastic to see you have full confidence in Luke and the team's ability to deliver the service required. Thanks, Rhys
1/5
TrustpilotWhere do I start
Where do I start - When I first moved into this property I had to clean it myself, as the last tenant or Agency itself did not. Then I had to wait 15 months for them to fix a persistant leaking kitchen tap & had the cooker condemed 3 months into the tenancy (which was also around the 1st /2nd week of lockdown). I only received a new replacement cooker as it was the early days of the first lockdown & I threatened to deduct it from the rent if it was not replaced asap. When moving out, I brought a 10 ltr tub of paint and had a painter paint all the reachable areas. The Mould & dirt from the previous tenant had been painstakingly removed by myself & the place was left in a much cleaner state than it had been handed to me. In September 2022 I was informed I had 2 months to get out of the property (no reason given - just an email saying get out). I managed to get out within a month. They were not best pleased with me leaving the property so quickly persistantly telling me I was not due to move out until Nov when I requested references to move on. It is now 3 months & I still have not had my deposit returned. They are trying to state that the electric heater (which has left a heat stain above it on the ceiling area is a heavy nicotine stain (have you ever tried to sit on top of an electric heater & smoke - MAJOR FIRE HAZARD)!! this is what the 10 ltr paint bucket was left for! Now they are including the same exact product for deductions from my deposit, including Duct tape which the landlord had cobbed together the kitchen cupboards to stop them from falling apart),I asked for an itemised quote for the dedutions (which took them 3 months to obtain).How much are they deducting? Almost the exact price for the November rent. The quote they have given me is arbitrary, petty (items wanted for deduction are issues/repairs/damages caused by the previous tenant that they make notice of on the move in damage report) & state it will take a further 3 months (6 months in total) to just send me an itemised dedutcions bill before return of my deposit.When it comes to renting - steer clear.They are incompetant & they are theives!
Thank you for sharing your feedback of your time as a tenant with Andrews property group, I apologise that we were not able to meet your expectations on this occasion. With regards to the condition of the property on move in, a landlord does not legally have to provide a clean property for a tenant, only a safe property. Therefore, occasionally a landlord may not opt to pay to clean a property before move in. Although I appreciate this is frustrating, this does mean that as long as an inventory is provided which states the condition of move in when the tenancy starts, then a tenant would only be obligated to return the property in the same condition and would not be required to clean it on the way out. This is not something we advise within Andrews, our professional advice is for a landlord to always have a property professionally cleaned before every move in and this noted on the inventory, then each outgoing tenant would need to return the property in the same fashion. With regards to your maintenance issues, it is not our intention to take this long to repair items during a tenancy and I apologise for this. If you would like to provide further details of your experience to wecare@andrewsonline.co.uk we will be able to learn from this to ensure this doesn’t occur for future tenancies with Andrews. Kind regards,Carl HowardGroup Chief Executive
5/5
TrustpilotNancy Henley was extremely helpful when…
Nancy Henley was extremely helpful when viewing the property and was very knowledgeable, being able to answer any questions we had.
Hi Lisa, we know Nancy has a great wealth of knowledge and it certainly seems she was keen to share some of that with yourself whilst out viewing properties. Thanks for the five star review, Rhys
5/5
TrustpilotViewed a property today and Shannon B…
Viewed a property today and Shannon Bird was the Lettings consultant. Professional and smiley woman! Thank you
Hi Patti, thanks for taking the time to leave us feedback regarding your recent experience. Brilliant to see Shannon was able to provide a brilliant viewing for you. Thanks, Rhys
5/5
TrustpilotMichael was really great!
Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.
Hi Charlotte, thank you so much for the brilliant review! Great to see that Michael was on hand to help you through what can be a daunting process, especially when it's your first time moving. We hope you have settled in well.Thanks again, Rhys
5/5
TrustpilotEven with complicated requests Louise…
Even with complicated requests Louise has been brilliant.
Hi Lindsay, thank you for the five star review. Amazing to see that Louise has been such a support to you when required! Thanks, Rhys
5/5
GoogleWe have been a customer for 7 years and have always had exceptional service from them. Very knowledgeable and always up to date with rental laws. Great team and professional service. Thank you Lizzie Davies and teamPositiveResponsiveness, Quality, Professionalism, Value
Good afternoon D Saunders, thanks for taking the time to leave us feedback regarding your recent experience.
4/5
TrustpilotKyle was lovely in the house tour in…
Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.
We appreciate you taking the time to leave a five star review for the team in Bath and we know Kyle will certainly love seeing your feedback too. Thanks, Rhys
5/5
TrustpilotDealt with Zak who was highly…
Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.
Hi Paul, thank you for leaving us a five star review. Brilliant to see Zak in our Bath office. Hope the move went smoothly for you and we hope to help you again in the future.Thanks, Rhys
5/5
GoogleIt was a pleasure talking to rental and sales agent Matt Wood who was very supportive and caring for me and my partner in finding our new home : ) Thanks Matt!!
Good afternoon Joe, thanks for taking the time to leave us feedback regarding your recent experience.
1/5
GoogleAndrews have left me and my housemates without access to a functioning toilet for over 24 hours 3 times in the course of my tenanacy, once in 2019 (3 days), once in 2020 (3+ days), and once again in 2022 (1+ days) - each time under a different property manager showing this is not because of one bad apple. Access to functional water facilities is a legal requirement that the landlord must provide, and each time Andrews show no urgency nor care to solve this situation. We have recurring issues due to an issue with our drain that requires a bigger fix, not because we mistreat the drain. Not sure what services they're taking a cut of the rent for each month, it's certainly not tenant management or property maintenance. I do not advise prospective landlords trust them with their tenants or money. I do not advise prospective renters trust them with their wellbeing or safety. Note, when the toilet broke in 2020 the entire office went home for christmas on 23rd december before the issue was resolved which they were very much aware of, leaving us and the contractors in the dark about what to do next. I left answer phone messages nearly in tears to their office and to their maintenace team because I was so stressed that everyone seemed to have left us with no resolution. I couldn't reach a head office, I even tried messaging their main facebook which never got a response. As it was xmas the local cafes we had been relying on were closing and I was toiletless and panicking. Ended up calling and paying for a plumber myself (out of hours, cost £220) who was more sympathetic than Andrews ever were. Andrews only got back to me on 3rd January - what is a tenant meant to do if they face an emergency during a holiday break? They paid me back out of 'goodwill' when in this situation it is the law, so there's nothing good about it. Outside of this, they've left us without a washing machine for a month, they take months to perform basic repairs we aren't liable for or able to do ourselves, they've stopped performing regular maintenance checks and don't seem to take inventory or check on properties at all - and yet throw around vague accusations about how we treat the property without even seeing it. I do not recommed Andrews at all.
Dear Jazz, I’m sorry to hear about your experience and for the slight delay in responding on here, I have been on annual leave. We really appreciate you bring this issue to our attention so we can look to improve our service moving forward. I will call you today to discuss the issues you have in relation to the property of which you reside. Hannah House, Regional Manage
1/5
GoogleFrom reading these reviews it seems that Andrews are great with communication if you are buying a house and not so much if you are renting a property (read: they are great when they want your money but completely useless when they already have it). Please be wary if you are renting a property off of them. Although with the current rental market you may not have a choice. They know this so can basically do what they like because you are desperate for somewhere to live. We have had two rental properties from Andrews during our time in Bristol and each time we had an issue in either property it has taken them a ridiculous amount of time to sort. Some issues were just ignored. They then try and take as much of your deposit as possible at the end of your tenancy for relatively minor issues (compared to the ones you complain about which get ignored). In our first property the bathroom began accumulating black mould after a few months. It was clear there was a reoccurring damp issue which gets painted over in-between tenants rather than installing a proper ventilation system. No amount of damp traps or scrubbing could stop the mould. This was communicated and ignored. In this property our washing machine was broken for nearly 2 months (the property was advertised with white goods). In this time we contacted Andrews weekly and nothing was done. In the end we had to threaten to stop paying the rent until it was resolved. Miraculously a plumber arrived in a few days. The plumber mentioned issues with the pipes that needed to all be replaced (he mentioned the words “a spectacular bodge job”). I doubt this has been fixed a few years on. In our second property we struggled with damp in the kitchen (more damp that has just been painted over… seems like a pattern is occurring). Again contacted Andrews and they said they were sending round a damp specialist. A few people visited the property but then there was no communication from Andrews after this to offer any resolution for the damp. At one point they failed to warn us a damp specialist was visiting and a man with keys to the property appeared in the house when my partner (who works nights) was sleeping. Imagine his surprise. Finally in this property a crack started to appear in the wall of the downstairs room. This was communicated to Andrews and someone was sent round to look at it. Over the next few months more and more plaster fell off the wall leaving a giant hole. No communication over whether something was being down to fix this despite emailing then with pictures of the hole in the wall. Now after moving out they are trying to keep an extortionate amount of our deposit for relatively minor issues with the property. Awaiting a response from them to resolve these issues with the second property. Edit: no response after 4 days - classic Andrews communication there
Dear Ellen, I’m sorry to hear about your experience and for the slight delay in responding on here, I have been on annual leave. We really appreciate you bring this issue to our attention so we can look to improve our service moving forward. I will call you today to discuss the issues you have in relation to the property of which you reside. Hannah House, Regional Manager
5/5
GoogleWe met with 4 agents to value our property and it was immediately apparent that Emily had significant experience in the property market and understood quickly our priorities. We were led through the journey at our pace with no sense of being pressured and she was always available to answer any questions we had and support us throughout. We were kept informed and she made the whole process straightforward and took so much stress away from us. We would have no hesitation in recommending Emily to anyone we may know that is considering putting their property on the market.
Hi Carol, thanks for sharing your experience with us.
5/5
GoogleI was very satisfied with Andrews from beginning to end when it came to buying the flat. In particular, Emma's extra assistance and support were very helpful. Despite the fact that I was under a lot of stress, she did whatever she could to ease it. My process was closely monitored by her. It is impossible for me to express how grateful I am for their professional help and assistance. With their support, they helped me become a flat owner. I would recommend them to anyone looking to buy a home!
Good afternoon Deniz, thank you for taking the time to leave us feedback regarding your recent experience.
3/5
TrustpilotGood work.
Good work.Sarah was helpful in giving early response. And sorting the issues early as well.
Hi Rishav, thank you for the review. Of course we would love to know what we could have done differently or improve on, in order to provide the full five star service! We'd love to hear any further feedback if you wouldn't mind providing further information to myself (Rhys) to RMessenger@AndrewsOnline.co.uk thanks, Rhys
4/5
TrustpilotA lovely lady in lettings
I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa
Hi Rebecca, thank you for the positive review for Andrews Downend. Great to see that Izzy was able to answer all your queries promptly and professionally. Thanks, Rhys
5/5
TrustpilotSarah was quick and polite with her…
Sarah was quick and polite with her responses and was a great help with our deposit.
Hi Nathan, thanks for the fantastic review. We are so pleased that Sarah was able to help you so efficiently. Thanks, Rhys
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