Touchstone CPS Brighton reviews

★★★★★ 1/5

Trustpilot

It was a great welcome package they…

It was a great welcome package they offered (sarcasm loading).

Seba · 10 February 2026

★★★★★ 1/5

Trustpilot

EVIL LIARS - NO HEATING & HOT WATER FOR A YEAR

If I had one word to describe the people at this company it would be MONSTERS

Aaron · 16 December 2025

★★★★★ 1/5

Trustpilot

I seldom take time out of my day to…

I seldom take time out of my day to write reviews of this nature (I consider it better to simply take my business elsewhere), but I'm posting this as a warning to others. Touchstone really are dreadful. If you're looking for a property and you find one purportedly managed by Touchstone, keep looking. They have shown total disinterest in a maintenance issue I'd flagged weeks ago (not so much as the courtesy of a response, despite my sending a follow-up request), and the common parts of the development are in an appalling condition. Today, our oven door exploded all over my wife's feet, leaving shards of glass embedded in her clothing. I called their maintenance line, and was told we'd have to wait until next week before anything is done. Our not having a means of cooking food is not, it would seem, a priority for Touchstone. Do yourself a favour and stay clear.

Gordon · 11 February 2023

★★★★★ 5/5

Trustpilot

Hannah was very patient and always…

Hannah was very patient and always responded to our emails in a timely manner. We appreciate all of her hard work and commitment to the process.

Sh · 3 August 2023

★★★★★ 1/5

Trustpilot

Awful service

Awful service. Rented for 3 years. Moved in with the gas cut off so I had no heating or hot water for 3 days in Winter. Pre payment meters had been put in and had to put on £100 to get any credit as the last tenant had left it on debt. I had to arrange to get them changed. Internet connection had been removed I had to get them in to replace. No bins which I had to pay for to get and took me weeks to get the money back. Front door lock went and I was locked in. took a week for them to arrange to be changed so no safe access to the house. They removed a beautiful hedge and bush from the front garden without telling me they were doing it. They send threatening emails I.e. if you don’t allow access your will be in breach of contract. If you don’t get this done by this date etc etc. Gave notice in December 22 and had no acknowledgment of the email or accepting the notice period. The only way I found out they accepted was the estate agent calling for access for viewing 2 days before Christmas. They then expected me to hand them a key before I moved out to allow viewings. I had one email with a list of things I had to do including giving them all my utility account numbers and to put the utilities in their name eh no!!! That’s your job.Then charged me outrageous amounts from my deposit for defects. Like a mark on the wall. For not cutting the grass when we had rain all that week of moving out and ice the week before that. They Refuse to talk on the phone and will only email for audit trail but they don’t reply to this either. I am exhausted from the hassle they have given me so just want my money back. Again I have had to chase and still not received. They do not care about the people living there just the money. As soon as I gave notice they increased the rent by £300 a month. This property is not worth it. Avoid at all costs. Wish I had read the reviews before moving in. They seem to have lost the human touch.

Debbie · 3 February 2023

★★★★★ 5/5

Trustpilot

Very friendly team and professional

Very friendly team and professional, would highly recommend for renters to use touchstone / picture living. Kept upto date with issues and problems resolved straight away

Mr · 5 September 2025

★★★★★ 1/5

Trustpilot

avoid like the plague !!

avoid like the plague !!! unhelpful, rude, uninterested, lack of knowledge staff never willing to help aslong as you pay rent your rent and dont complain about anything your ok !!if you do however raise any issues such as maintenance you have more chance of extracting blood from a stone as they are completely unwilling to help in any way other than just give your a poor excuse and tell you they will chase this up but then when you do finally speak to someone they then continue to lie saying they have tried to call you multiple and via email when this is not the case at all. anyone reading this should strongly reconsider renting with these absolute cowboys

Luke · 12 January 2023

★★★★★ 1/5

Trustpilot

Bad checkout experience

Rented for 2 years from Touchstone/Dolphin. Everything with fine expect for the heating they can’t fix for a while.But the move out went pretty bad: chased them to acknowledge the notice, delays and mistakes along the process, trivial replies took at least 2 days, tried to claim replacement of furniture that agreed to be disposed earlier, deposit release took 1.5 months so far and not finished yet, meticulous checkout claiming every minor thing they should have fixed if I had reported, total ignorance of the feedback team, overpriced handyman costs

Konstantin · 10 January 2023

★★★★★ 1/5

Trustpilot

We have been having issues with…

We have been having issues with Touchstone since the day we moved in. Property manager is absolutely awful, never answers phone calls, emails, customer portal queries, nothing. Receptionists are extremely rude, calls put through only to reach a voicemail every single time, not that they ever return your call. The amount of undue stress we have been through due to their incompetence is insane.

Grace · 27 February 2024

★★★★★ 3/5

Trustpilot

-4 but having no heat isn't an emergency

I've been renting a house from them for more than 6 years. On Friday evening the boiler stopped working in the middle of a very bad cold snap with temperatures below -4 at night. I called on Saturday as the house was getting really cold, we had a bad night and obviously can't shower. They said on the phone, after keeping me waiting for more than 20m that they couldn't raise this as an emergency and I should be waiting until Monday at 9am. I understand they need to prioritize vulnerable people but not being willing to get our boiler sorted for more than 48h in the middle of a freezing cold makes me think they are just stingy as a company to whom we've been loyal customers for more than half a decade.Until now everything has been mostly ok but this incident makes me very sad.Update - Even though I consider this to be bad practice I think it's only fair to balance it against all my previous experience and their quickness to reply here and privately on Monday. So adjusting the the star score accordingly.

Victor · 20 December 2022

★★★★★ 5/5

Trustpilot

Couldn’t fault touchstone

Couldn’t fault touchstone. Any issue I had was sorted straight away with no issues. Thank you to Coco for your help and support throughout my tenancy!

· 19 June 2023

★★★★★ 3/5

Trustpilot

Okayish experience

They advertised new build properties in mickleover as available now for renting when they weren't until a month later due to needing gas certification or some work done. Very unethical if you ask me. People who have jobs and needed to move in urgently like us from different regions in the country applied. Loss of earnings and a poor first impression with your employer is what we've gained really. I'm very unhappy with my experience. We have been waiting for a month now. I have now seen the trustpilot page and I am consequently not surprised at all.I will update my review with how the rest of the experience goes.Update: Was eventually able to move in. As it is a new build, problems sometimes arise. I reported a leaky shower box for a few weeks now with no response (which leaked to the ceilings). I stopped using the shower box but others may not.On a positive note, the customer service team is very polite and pleasant to deal with.

Y · 25 November 2022

★★★★★ 5/5

Trustpilot

Good customer service is rare these days

Allison could not have been more helpful with my queries. She would answer emails at all time of the day or evening. She has outstanding customer service skills and should be commended for those. She is a pleasure to do business with putting the customer at ease and treating me like a person and not just another number. Look after her she's a keeper.Kind regards Lois Owen

Mrs · 5 December 2023

★★★★★ 5/5

Trustpilot

Great customer service

The staff at Touchstone are always so helpful! Every time I have reported something wrong someone has been in touch the very next day and my issue gets resolved within the week! They are always so professional and helpful. This is my first time renting and I have nothing but praise! So thankful for everything they do for us.

Maraim · 19 May 2024

★★★★★ 5/5

Trustpilot

Locked out of my home

I unluckily had my key snap in the lock . I would like to thank touchstone absolutely brilliant sent a locksmith in just over an hour . Locksmith was a lovely helpful man so I’d like to say 100% brilliant thank you so much

Andy · 29 January 2021

★★★★★ 5/5

Trustpilot

Touchstone is one of the best property managmeent company

Touchstone has been awesome since i have been using their services ,i will gladly recommend them to anyone.Thanks Coco ,thomas and the rest of the teams for the excellent service so far .

Olaitan · 11 October 2022

★★★★★ 1/5

Trustpilot

Touchstone Avoid avoid avoid!

Avoid avoid avoid!! If you can go elsewhere don’t waste your time and money!!!Wouldn’t even give 1 star for this company. They are an awful organisation very unorganised and do not care about anyone. They change property mangers like the weather and trying to get a hold of one is next to impossible if a problem ever arises. Reported various things about my rented property, one of them a heath and safety issue, even then nothing ever gets done or it takes months on end to get something eventually done, even then every job is rushed and half arsed! Be better off doing it myself. They are a joke!!

Consumer · 11 November 2022

★★★★★ 1/5

Trustpilot

Horrible rent management

Horrible rent management. They never fixed the issue with heating in our house for a year and half. We threatened them to report to council but kept stalling. We moved out eventually because council obviously weren’t able to do much about it in the end. Horrible property management. Run away from their rentals if you find yourself deciding to move into their property.

Yohan · 22 February 2024

★★★★★ 1/5

Trustpilot

Awful from start to finish

Awful customer service and unanswered emails. My original complaint was escalated to a senior manager. I was offered a goodwill gesture several months ago, due to the issues faced whilst at your property. However, I am no closer to receiving this. The property itself had numerous issues including a leak in the second bedroom, which was not resolved whilst at the property. The amount offered doesn't actually cover the time wasted nor inconvenience, but to draw this matter to a close I was happy to accept it. My experience with this company echos so many others, and I wish I had read these reviews before wasting my time with this organisation.

Shan · 12 October 2022

★★★★★ 5/5

Trustpilot

Very Helpful and Reassuring

Our experience wasn't so stress free to begin with but Hannah made sure that everything was sorted in the end. She was very reassuring

Kayla · 30 June 2023

★★★★★ 1/5

Trustpilot

I have had nothing but bad customer…

I have had nothing but bad customer service from this managing company, maintenance works are delayed constantly to the point if I want anything done I have to go to environmental health. The ombudsman awarded me compensation and are now being difficult awarding me this.In response to your reply this platform is to discuss my views and experiences. I can confirm that maintenance issues are not being dealt with and I am in right to opinion and my experience that I have received.

Consumer · 4 October 2022

★★★★★ 5/5

Trustpilot

Ian at Touchstone

Ian at Touchstone has helped us through a few issues with our rental. Always prompt and quick to solve our problems without issue, we have enjoyed the time in our old (slightly leaky) home.We'll be sad to see him go as our building controller and wish him luck in his next venture, where he will be highly sought after!

Joseph · 22 April 2024

★★★★★ 1/5

Trustpilot

Unorganised company

This whole experience has been very stressful, they advertise a place two months before is habitable and the day before we are to get the keys we are told that the property is not gonna be available until the next week, and I have Booked cleaners for the other place, a van , and cancel all my bills, plus I have two kids. Only a simple I am sorry But they were very quick to take our money in advance

Andres · 28 September 2022

★★★★★ 5/5

Trustpilot

Pooja was fantastic

Pooja was fantastic, and very communicative making our end of tenancy experience stress free!

Jade · 20 February 2024