Trusted Agent profile · Brighton
★★★★★
92 reviews across 1 platform
205 Preston Road, Brighton, BN1 6SA
Part of Fox & Sons, see every office.
Fox's office in Brighton, at 205 Preston Road, is rated 4.5 out of 5 across 92 reviews on 1 platform, including 92 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from Fox and Sons, especially Sayde, Zoe, and Leal. Professional and proactive, they helped us keep the sale moving when it wouldn't have otherwise.
Thank you so much for your kind words and for choosing Fox and Sons! We're thrilled to hear that our team, specifically Sayde, Zoe, and Leal, provided you with great service and helped keep the sale moving. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA big thank you to Declan Sheen at Fox & Sons. He is a fantastic mortgage advisor! He truly goes the extra mile and takes real pride in his work. We felt confident that he was always striving to get us the best possible deal. Highly recommended!
Hello Douglas, Thank you so much for your wonderful 5* review! We're thrilled to hear that Declan Sheen provided you with such exceptional service and that you felt confident in his efforts to secure the best deal for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleA fantastic experience with the team at Fox & Sons Preston Park branch. Zoe has been fantastic, very prompt at replying to messages and always happy to help all the way from start to completion. Thank you Zoe and Azeem for your help and kindness. Maria
Thank you Maria for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleOliver, our mortgage and protection advisor, has been incredibly meticulous and supportive in the process. He has been very patient with our queries. It’s been a pleasure working with Ollie.
"We are so happy to hear about your excellent experience with Oliver! Our team strives to provide top-notch service and support throughout the mortgage and protection process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had two viewings in the Preston park area recently. Azeem was super friendly and was able to answer all my queries and questions about the properties.
Thank you for taking the time to share your experience and for your wonderful 5* review Eloise! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe've been working with Azeem on our property sale. We've had a really unfortunate time with trying to sell previously and Azeem has been really understanding with our situation and has managed to secure us an offer on the property within the month. We are so grateful!
Thank Sophie for taking the time to leave us your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA huge thank you to Declan Sheen!! Such an amazing mortgage broker. great communication and very prompt. I would highly recommend if you are looking for one of the best brokers in town!! Well done and thank you again for all your hard work.
Many thanks Joanne for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had the pleasure of working with Zoe Clark, and the entire transaction was handled smoothly from start to finish. Zoe ensured everything progressed without any hassle. Keep up the excellent work, Zoe, it was truly a great experience working with you. I hope we have the opportunity to work together again in the future
Thank you for your feedback! We are thrilled to hear about your positive experience working with Zoe Clark. Our team strives to provide exceptional service, and we are happy to hear she was able to make your transaction smooth and hassle-free. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe received great advice from Fox & Sons during the sale of our apartment and were pleased to have secured the amount we originally hoped for. Special thanks to Leal for getting it over the line!
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic experience with Fox and Sons during the purchase of my first flat. Leal, Zoe and Mo are assets to the organisation! Everyone is so lovely and professional and efficient at their jobs! The whole process was extremely smooth and I really enjoyed dealing with Zoe and Leal. Thank you so much, folks!
Thank you so much for sharing your amazing experience with Fox and Sons! Our team, especially Leal, Zoe, and Mo, are thrilled to hear that we were able to make the purchase of your first flat smooth and enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have had amazing experience at this branch. From viewing properties to getting a mortagage and everything other related matters in between. Staff were polite and enthusistic and always there to answer your questions. Thank you.
Thank you for your kind words! We are so happy to hear that you had an amazing experience with our branch and that our staff were able to help you with all your needs. We strive to provide excellent service and we're glad we were able to do that for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleThank you to Declan for finding me a mortgage, very helpful and always there if you have a question or need help. Would recommend him for mortgage advice
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleLeal showed me round a viewing yesterday and I can’t rate him highly enough. He was personable, very knowledgeable about the property and area and remembered things I’d mentioned on a call days before. Huge props for the attention to detail and friendliness.
Thank you for your wonderful feedback! We are thrilled to hear that Leal provided such a positive viewing experience for you. We take pride in our team's knowledge, attention to detail, and friendliness towards our clients. Kind regards, Lucy, Customer Feedback and Support Team
1/5
Googlebunch of rip-off goons! signed up with them to sell my flat. they never came to take details, or brought any visitors around, and then a few years later, tried to bill me for £468 for a HIP (home information pack???). AVOID AT ALL COSTS!
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@Connellsgroup.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDeclan was extremely helpful throughout the whole process. Thank you.
Hello Helen, Thank you for your wonderful 5* review! We're thrilled to hear that Declan was extremely helpful throughout the process. Your feedback is greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
GoogleDeclan was extremely helpful and prompt with all correspondence. Can't thank him enough for all his help!
Hello Olly, Thank you so much for your fantastic 5* review! We're thrilled to hear that Declan was able to assist you so effectively. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
1/5
GoogleIncredibly poor service from this particular branch, and Fox and Sons overall. Incredibly pushy at first, and then entirely uncommunicative and sloppy. Booked a viewing which was subsequently cancelled, which no one at the branch thought they needed to tell me, despite my phoning three times beforehand and subsequently taking time off work to travel down from London to attend. I only found out the viewing was cancelled when I called the office a few hours before the scheduled appointment to confirm an unrelated change, rather than vice versa. Several other branches have also cold called me (eg the hanover office), despite all my details being on file, declaring they would send me emails “immediately that they got off the phone” with suitable property details, which of course never arrived. Unprofessional and unhelpful work culture. Based on my own experience I would not recommend working with this agent while trying to buy property.
Hello Polly, I am sorry you feel this way please email me with full details and addresses at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GoogleOver valued my flat on purpose to try and get me to list it with them, provided no evidence for the valuation they gave unlike other estate agents. Asked them to remove my number and records from their system yet the still try and call me every single week and leave voicemails despite me blocking their number. LEAVE ME ALONE. Edit 11/12/2024: still absolutely harassing me with voicemails, absolutely crazy, do not ever give your number to these people and if you have then consider contacting your network provider to block them.
5/5
GoogleCouldn’t have done it without the expertise and professionalism of Jamie. He made what we thought would be a very stressful process for us, a really pleasurable one. Ontop of already being pleased with the service, he even helped negotiate my purchase and saved me 35k. Strongly recommend.
Many thanks Owyn for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
2/5
GoogleWhile the team in Preston Park are very good, unfortunately they recommended Premier Property Lawyers to my buyers. PPL proceeded to take over 13 months to do the basic conveyancing on my flat and consistently delayed or held up the process by making excuses daily. This nearly caused my chain to collapse on two occasions making my dream onward purchase an even more stressful process that it needed to be. In short, check who Fox and Sons are recommending and ensure you don't have Premier Property Lawyers in your chain. This made the selling process far harder than it needed to be.
5/5
GoogleJust about to complete the sale of our home in Hollingbury. Alex was our first contact when we started and was very professional, friendly and helpful. Throughout the team have been great. Special mention to Zoe, who worked tirelessly and gave me complete confidence in the sale going through. She kept me informed constantly without me having to chase for information. It looked like the sale was going to take a lot longer (for reasons out of Fox and Sons control), but Zoe worked extremely hard to get things organised with solicitors, other buyers/sellers and we are now due to complete in a couple of days. Thankyou!
5/5
GoogleVery helpful and efficient. Professional, knowledgeable and friendly service.
Thank you for the kind words! We are dedicated to providing excellent customer service and we are happy to hear that we were able to help you efficiently. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have been very happy with the service we have received. Our property was beautifully presented & Zoe, in particular, was very helpful & responsive.
Thank you for your positive feedback! We are thrilled that our services met your expectations and that our team member, Zoe, provided helpful and responsive assistance. We look forward to continuing to provide excellent service for all your property needs. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleA diligent team, working hard to close- out loose ends. Their diligence is much appreciated with the hectic lives that we lead these days.
Thank you for recognising our team's dedication to tying up loose ends! We strive to make your life easier in this fast-paced world. Your appreciation means the world to us! Best wishes, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Fox and Sons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Brighton.
