Every review we hold for the Brighton office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs
Terrible estate agent, I would avoid them. Myself and my housemates used them in 2nd year and we had so many problems with our house, coapt would always take a long time to get back to us and would be reluctant to fix anything.We only had 1 toilet which flooded on the weekend and we called and called them, emailed them. No response, no emergency number, didn’t give us the landlords number.And took 2 months to get our deposit back after moving out as they were so slow with the processes.
Ella · 30 October 2023
★★★★★ 5/5
TrustpilotCoapt made my the whole process smooth…
Coapt made my the whole process smooth and easy in the sometimes arduous task of moving, Chloe W couldn’t have been nicer or more helpful, what a lovely lady.
Jack · 22 September 2025
★★★★★ 1/5
TrustpilotCoapt badly manage properties
Coapt managed properties are to be at any cost. Their incompetence and uncaring attitude is damaging students attainment as they have to struggle with poor quality accomodation, incidents of long term damp and mould, defective bathroom left with leak and disrepair for months, no heating or hot water for many cold days. problems with some work taking place with no prior notice or communication.You will suffer with them if you are student. They just act on behalf of the interests of the landlord, even when it is not fair. They're full of sweat talk and no action. Coapt needs a complete overhaul, sack all of their staff and start a fresh if at all possible with staff that have at least an ounce of honesty, decency and care.
Alex · 28 April 2023
★★★★★ 5/5
TrustpilotVery helpful and polite
Chloe F recently helped with our housing, she was very polite and friendly and made the whole experience a lot less stressful than it could have been.
Janet · 21 September 2025
★★★★★ 5/5
TrustpilotWas very happy with the service I received from Chloe F
Was very happy with the service I received. Chloe F made the process very easy and she was sooooo helpful. Well done and thank you 😊
Corina · 21 September 2025
★★★★★ 1/5
TrustpilotDon't use them, go elsewhere...
They clearly only care about their profit, renting out low standard accommodation with mould, insufficient heating and old appliances, and then show a complete lack of care or customer service with any complaints, and then for the complete icing on the cake they rip you off by taking away as much of your deposit as they can possibly get away with for nominal charges. Don't use them. Find another letting agency.
Andy · 7 October 2023
★★★★★ 2/5
TrustpilotThe worst experience during uni
Honestly everything you think could go wrong with student accommodation I've experienced with coapt. To massively ripping us off with damages to the two flats I rented during my time at university they were over two months late giving us what little we had left of our deposits and have honestly been the bane of my student experience.
Leah · 20 September 2023
★★★★★ 1/5
TrustpilotIf Satan took the form of a letting agent, it would be Coapt.
If Satan took the form of a letting agent, it would be Coapt
Hugh · 16 September 2024
★★★★★ 5/5
TrustpilotQuick and professional
Had any confusion cleared up really quickly and professionally by Harry Smithson. Thankyou again!
Emily · 11 November 2022
★★★★★ 5/5
TrustpilotVery good at communicating.
Rating only, no written review.
Mo · 19 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
