Trusted Agent profile
★★★★★
34 reviews across 1 platform
159-161 Lewes Road, Brighton BN2 3LF
Coapt's Brighton office at 159-161 Lewes Road is rated 3.6 out of 5 across 34 reviews on 1 platform. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
Trusted Agent 2026 results for Coapt. Each award is assessed separately from the review sites.
Every review we hold for the Brighton office, from every platform, shown as written. First names only.
5/5
TrustpilotCoApt Elite Level Estate Agents
I worked with Mat @ CoApt to both rent and purchase a property and had an elite level experience. He went above and beyond to chase down any and all issues that arose and enabled me to rapidly rent a property and remove all barriers to a speedy conveyancing. I have worked with a LOT of estate agents as part of this process and they are NOT all created equal. Highly recommend.
5/5
TrustpilotFinlay was great!
Finlay was very professional and friendly and was very helpful with all of our questions. A great overall experience and it was lovely having a current student who knew all the ins and outs to show us around!
5/5
TrustpilotAs a university student with little to…
As a university student with little to no knowledge of how to rent a property I was very anxious, I got into contact with Chloe F and she was so lovely, she has been an incredible help to all of us and has immensely supported us in this journey. Thank you Chloe!!
5/5
TrustpilotGreat experience
Our agent Finlay was extremely lovely and helpful during our house viewings, able and happy to answer all of our questions. It was a great experience!
5/5
TrustpilotChris is amazing !!
Chris is amazing !!! My radiator wasn’t working and he came over to help me fix it and was very good at explaining to me what to do in order for it to work !!!
5/5
TrustpilotWe viewed six properties with Finlay…
We viewed six properties with Finlay Baker and he was absolutely amazing throughout the entire process. He was incredibly professional, patient, and supportive, answering all of our questions and never making us feel rushed. Thanks to his help, we secured an amazing student property that we’re so excited about. We genuinely wouldn’t have been able to do it without him. Highly recommend! If you are a student, ask for Fin.
1/5
TrustpilotIncredibly unprofessional and unreliable staff.
Incredibly unprofessional and unreliable staff. Moved into a property that had been "deep cleaned", yet had hours worth of unfinished building work. Appliances had not been installed correctly. Doors and windows were broken, some even unsafe and the only noticeable cleaning done at the property we had to carry out ourselves. Extortionate prices for a very sub-par property. I have recently come to the knowledge that many Coapt customers share similar experiences. It's a great shame as had these issues been communicated with us prior to moving in, they could've been resolved in a much easier and nicer way.
5/5
TrustpilotThis was my first time renting a…
This was my first time renting a student house and I was very confused, but Chloe White was very helpful and quick to answer my many questions understanding responses. Thank you!
5/5
TrustpilotGreat experience with Jessica
I had a great experience with Coapt, with a special thanks to Jessica for being professional, helpful and very friendly !!! Highly recommended !
5/5
TrustpilotReally good company to work with
Really good company to work with when I rented my flat - shout out to Chloe W who helped get my paperwork sorted
5/5
TrustpilotThanks so much to Chloe for her help…
Thanks so much to Chloe for her help and support! Super knowledgeable and always there to help and make us feel at ease ! Thanks Chloe !
5/5
TrustpilotCoApt is such a well run letting agency…
CoApt is such a well run letting agency with genuinely warm and helpful staff. They really take a lot of the stress out of being a landlord! My properties are overseen by Chris Skilton, and he’s been great with help and advice when I need. But whenever he’s not around, someone else there will always step up and look into issues for me. I definitely recommend them all!
5/5
TrustpilotWe had a great experience with coapt
We had a great experience with coapt, Emma was very helpful and quick with communication. If we needed documents through quickly we had no worries! Thanks Emma!
5/5
TrustpilotPositive experience
Helped by Harriet, prompt responses and made things really clear, smooth and easy process
5/5
TrustpilotGreat experience
The service provided by Elois H was so amazing. She has made this experience for me and my partner really amazing. When we 1st had a viewing our initial flat didn't work out but she was able to recommend us our current flat which we fell in love with and ticked all the boxes for us. Thank you so much
5/5
TrustpilotJessica was great
Jessica was great ! Thank you so much !
1/5
TrustpilotShameful organisation
These agents are absolutely terrible and treat their tenants appallingly. My son rented a house through them. The sofas and carpets were flea-infested and there was extensive mould everywhere. Nothing worked properly and the furniture was of the poorest quality imaginable. None of it was fit for purpose and Coapt refused to do anything at all to sort any of it out. Then they had the cheek to try to charge the tenants over £2,000 in "damages" when they left. Avoid at all costs; they are just ruthlessly exploiting young people.
2/5
TrustpilotVery disappointing and unfair
Good points: I went in with my daughter to follow up a maintenance request that she had made that hadn't been addressed, the staff were pleasant. Bad points: very slow to respond to maintenance needs, or didn't respond at all. Took money off the deposits for an excessive number of cleaning hours for such a small place, when 4 people had spent a day cleaning right through. I saw how they were keeping the place, all mature students and not dirty even before they did that. I suspect the agency always charge for cleaning and maybe don't even look at the flat. Poor communication and not "on the ball"; Coapt were contacting the residents after they'd already moved out, to tell them if prospective viewings.
1/5
TrustpilotTerrible customer service
Terrible customer service. My daughter signed a contract in her first year of university to move in second year. Unfortunately she had to withdraw from uni and was told she had to find a replacement or pay for a whole year accomodation. After finding a replacement she managed to get out of her contract, however after emailing and phoneing the estate agent multiple times they make different excuses to not return the deposit paid, when she never moved in to the property and her replacement has also paid for a second deposit. Absolutely disgraceful!
5/5
TrustpilotGreat house viewing with Patrick
Patrick gave us a great viewing tour of 9 houses that fit our needs the other day. He was so helpful and we all felt really well taken care of! Thank you :)
1/5
TrustpilotAvoid this company!
Arranged a viewing with Tommy for a property, arrived at the viewing and after 15 minutes of waiting for him to show up past the scheduled time he didn’t show up, so had to phone the company. Company said the viewing wasn’t logged in the system and rearranged another viewing for us a week later at the same time. On the day of the second scheduled viewing I had a call from Tommy in the morning before the viewing confirming I was still coming, and after waiting around again outside the property for him to show up, there was no sign from him. Received a call from him saying “there was an issue with the viewing” so it had to be rearranged again. Wasting our time and money two Saturdays in a row as we had to travel to these viewings. Little to no remorse. So unprofessional!
5/5
Trustpilothelpful
When the student property I have been renting has any issues that need maintenance to come and fix, Chloe F has always been extremely helpful and transparent with the progress of the issue.
1/5
TrustpilotAVOID AVOID AVOID!
AVOID AVOID AVOID!We constantly had contractors walking in to our house without knocking or letting us know. After reading other review I know multiple other people have had this. We filled out a maintenance form when we first moved in, the issues were not fixed by the time we moved out, despite contact chasing and assurance it would be sorted out. Deposits took almost 3 months to get back, even though it is a legal requirement to have it back in 10 days, they tried to charge us for things that were already damaged. I would avoid them at all costs even if it means paying a little more to go with another estate agents. Also during your viewing they straight up lie to you and say other people are super interested in the property but they haven’t paid the deposit yet (when your probably the first people to view the house) so that you have to make a rushed decision. I also heard they had to change their name as they previously had so many bad reviews.
1/5
TrustpilotShocking management
Shocking management. Failed to mention that the property we were going to view had been sold, until we called them 20 minutes after our viewing was meant to begin. This happened again, rearranged a viewing for 3 properties we had no interest in and failed to mention the start time for the viewings so we missed the only property we had some sort of remote interest in, and further gave us the wrong address for the other 2. The whole point of this company is to let properties and they somehow fail at the first hurdle.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Coapt's Brighton office has 34 reviews across 1 platform: 34 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Coapt is rated 3.6 out of 5 across all 34 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Coapt, Brighton won Trusted Agent.
Coapt, 159-161 Lewes Road, Brighton BN2 3LF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.